Bajaj Allianz Complaints & Reviews

R sir/ mam,
I have home insurance policy of bajaj allianz whose policy number is og[protected]-00000617.
I need a claim on my laptop whose description was already mentioned in the policy & for this i registered a claim on toll free number under track issue 47069843.
My claim is send under their chandigarh branch where sonia mam is watching this issue of claim settlement.

I provide him all the documents regarding my claim that she demand & my all documents are correct.

Now she was saying that your total sum insured is very low so that we cannot process your claim otherwise increase this sum insured up to 5 lakhs if you want to settle this claim.

If for settlement of claim sum insured of rs 5 lakh is compulsory then why at the time of buying the policy we donot have talk about this or why our policy is made. If for whole year suppose i donot need any claim then my policy is ok, if i need a claim my policy is wrong.

This type of cheap talks at this time is totally wrong when i need a claim. This shows that they are doing this talk to not provide us claim.

Please check this matter as soon as possible & settle my claim and take suitable action also against sonia who does not have manners how to talk with customer.

Thanks

Jan 11, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Bajaj Allianz Customer Care's response Hi Vishal,

We'll certainly get this checked. Please help us by sending across your contact number at [protected]@bajajallianz.co.in for further assistance.

We've registered your issue with us under Reference No.: BA – 1311. Please mention this number while writing in to us with the requested details and for any future follow ups.

Regards,
Bajaj Allianz General Insurance

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VishalJain12345

from Yamunanagar, Haryana

Dec 15, 2017

There is no settlement of claim made by the bajaj allianz till now, nor I received a single mail or call from their side second time regarding this .

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Address: Bangalore, Karnataka, 560048

I bought this super saver plan where i should pay 50000 per year. Executive by name mr. Shawiz from bangalore called me and said if i pay yearly 50000 for 3 years (In total 1, 50, 000), including bonus if i surrender after 5 years i will get 2, 25, 000 and if i pay 50000 for 5 years will be eligible to get with annual bonus 475000 if i surrender the policy in the 5th year. He showed me some printouts to whom they already gave. I took the policy and 4 years i paid amount (2, 00, 000), now to check when i called customer care they said i dont get what the executive said and i am eligible for lesser value than i paid. Now all the phones executive who called to take policy from bajaj are switched off. Also the contact number which was mentioned in the policy bond was not mine (No idea whose number that executive gave) bajaj has good name in the market couldn't understand why they are cheating customers with false promises and false executives. Can anyone from bajaj please help me and sort out this asap... Thanks prem

Jan 11, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Bajaj Allianz Customer Care's response Dear Sir,

We apologize for the inconvenience caused. Please share your policy number and contact details along with your email address. Our team will assist you better.

Regards,
Bajaj Allianz Life Insurance Team.

Dec 12, 2017

Updated by prem1277 Just i updated my contact details immediately some one called me from below number and said she is from bajaj regarding policy complaint and asked me the issue then she asked to share my atm card details to process the issue to resolve [protected].

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prem1277

from Noida, Uttar Pradesh

Dec 12, 2017

Hi Thanks for your response. Below are the required details
Policy : [protected]
Contact no. [protected]
[protected]@yahoo.com

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Address: 144806

Hi Bajaj Allianz Team,

Today i called to customer care today and asked to Email me a copy of my Insurance policy. They said on call that they have sent it on my Email but i did not received that even after 8 hours of the call. Please help me, i need my duplicate copy of policy urgently.
My policy number is OG[protected]-00008733

Let me know for more questions.

Thank you

Feb 3, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Bajaj Allianz Customer Care's response Hi Parambir,

We regret the inconvenience caused. Please share your contact number at [protected]@bajajallianz.co.in. so that we can assist you with the policy.

Also, we've registered your issue under the Reference No.: BA - 1309. Do mention the same in the subject line of the email while sending in the details.

Regards,
Bajaj Allianz General Insurance

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Address: Bhiwani, Haryana, 127021

Respected sir
I have been an emplyee of bajaj allianz life insurance company. I have resigned from bajaj allianz life insurance. On 20/010/08. My employee code is 51164 & s. T. M code is [protected]. My p. F no. & e. S. I no. Mh/34020/036729. I sent my pf form to the company in jan 2009. They said that the p. F. Will be transferred to my bank account within 2 months. But now its more then 3 months still my pf amount has not been credited in my bank account. I would like to know the current status and by when would my p. F. Be released. I hope the formalities would have been over and i would get the same at the earliest. Please update me about the status of my p. F. So please look after this matter. I would be grateful if you could transfer it as the earliest.

Thanks in anticipation.
Regards
Anil kumar

Jan 1, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Bajaj Allianz Customer Care's response Dear Anil,

We regret the inconvenience caused. Please share your contact number along with your email address. Our team will connect with you soon.

Regards,
Bajaj Allianz Life Insurance Team.

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Gulshan Kirad

from Noida, Uttar Pradesh

Dec 4, 2017

Dear sir/madam,
i'am your customer and i cancelled my policy no.is OG[protected]-00034573
And now i requested you to return back my first installment of this policy .but not rpy
thanks sir/madam
[protected]

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Address: Gurgaon, Haryana, 122001

Hi
I had a car insurance policy with bajaj allianz which expired on 25th nov. A few days earlier i got a quotation from them for renewal. Mr swapnil sent a payment link and i tried to make the payment on 24th. But everytime the payment did not go through. After several attempts, i thought there might be some issue with the payment gateway. So i made the payment using the same link on 25th morning around 11am. I received a text from my bank at 11:12am regarding successful transaction. But i did not hear anything from the company. I have been mailing swapnil again and again but with no success. The only response i got was that they hv received credit on 27th, so my policy has expired. I told them in that case they remit my money rs 5151/- and i will get the insurance done from some other place.
Today it's 6th day since my payment, and i hv not received any soft copy or any update on my policy status. The only info i have is
"proposal number 77886957 is pending for issuance"

Jan 1, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Bajaj Allianz Customer Care's response Hi Hameem,

We regret the trouble you had to go through. Please share your policy and contact number at [protected]@bajajallianz.co.in. so that we can assist you with the policy.

Also, we've registered your issue under the Reference No.: BA - 1307. Do mention the same in the subject line of the email while sending in the details.

Regards,
Bajaj Allianz General Insurance

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Address: Kolkata, West Bengal, 700042

Respected sir,

This is to intimate you that i purchased a commercial vehicle - package policy (Policy no. Og[protected]-[protected] on[protected] to insure my car from mr. Saikat das, sales manager, bajaj allianz general insurance company ltd. Through his agent mr. Debasish banerjee (Agency code bag[protected] with the premium of rs.30, 567/-. At the time of purchase he committed me to return 15% commission amount to my account when he would get it from bajaj. But after issuing the policy three months have already passed but he don't give a single rupee till now. He and his agent have cheated me in this issue.
So i request you to take action against these two persons immediately and give me my money. Otherwise please cancel my commercial vehicle - package policy (Policy no. Og[protected]-[protected] on[protected] and return my entire amount.

Regards,
Dipanwita ghosh
[protected]

Jan 7, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

Bajaj Allianz Customer Care's response Hi Dipanwita,

We'll get this checked for you. We've escalated your issue to the relevant team. Please be assured, we'll get in touch with you soon to address the same.

Your request has been registered under the Reference No. BA – 1305. Do mention the same in the subject line of the email for any future follow ups at [protected]@bajajallianz.co.in. Thank you.

Regards,
Bajaj Allianz General Insurance

Verified Support

Dec 07, 2017

Bajaj Allianz Customer Care's response Hi Anudip,

We've received an update that your concern has been addressed. Appreciate your support and we wish you a great evening ahead!

Regards,
Bajaj Allianz General Insurance

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Address: Bangalore, Karnataka, 560078

Website: Bajaj Allianz

I had asked u people to change my frequency and due to some error you guys didn't not even change the frequency till two months after the expiry date and on top of that you have you have submitted the ecs for the amount of the whole year twice in a month and i am not going to bear the bank changes of that. Because of your mistakes why should i pay and your customer care is the worst in the world and i don't know what escalation means in your company but its # hopeless. I need this issue to be resolved and given my money back. Complain id[protected].

Dec 30, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

Bajaj Allianz Customer Care's response Dear Melvin,

Thank you for getting in touch with us.
We have shared your details with our team. They will work further on the reported issue,
and the concerned person from our team will contact you at the earliest.

Regards,
Bajaj Allianz Life Insurance Team

Verified Support

Nov 29, 2017

Bajaj Allianz Customer Care's response Hi Melvin,

We'll certainly get this checked. Please help us by sending across your policy and contact number at [protected]@bajajallianz.co.in for further assistance.

We've registered your issue with us under Reference No.: BA – 1306. Please mention this number while writing in to us with the requested details and for any future follow ups.

Regards,
Bajaj Allianz General Insurance

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Address: 411043

I purchased online policy from bajaj allianz on 30/oct/2017, there sla was to send the soft copy within 1 working day and hard copy within 7 working days. Now it has been almost a month i have not got the hard copy by courier/personal for which i ahve already paid a good amount of 2461/- to bajaj allianz general insurance co. Ltd for my 2 wheeler (Access 125).

Till date i have called the company toll free number 4-5 times and the different people talking everytime repeats the same stuff that i will receive the hard copy in 7 working days. The callers are not at all co-operative and once the call is ended they do not bother to call back and check whether the customer issues are resolved.

Swapnil from the customer care has given me complaint number # 69592014, which i false/true i am not sure.

I want the consumer court to take some serious action over this, as i am mentally getting disturbed as well as if any cop ask me for my vehicle documents i do not have any insurance proof for same. I do not have any proof to present except my online transaction that i have got as a message on my mobile.

Dec 29, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Nov 27, 2017

Updated by pdimble Policy number # OG[protected]-00020061

Verified Support

Nov 28, 2017

Bajaj Allianz Customer Care's response Hi,

We regret the trouble you had to go through. Your details have been shared with our team and we assure you that we'll have the policy copy sent to you at the earliest.

We have registered your complaint with us under the Reference No.: BA - 1304. Please mail us at [protected]@bajajallianz.co.in with the given reference number in the subject line for any future follow ups.

Regards,
Bajaj Allianz General Insurance

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I am the holder of policy (Invest plus) no. [protected]. I enrolled the policy in the year 2010, as the agent told that this was only 5 year term and you will get benefits. I trusted the agents and enrolled the policy and pay the first year premium. After paying the premium, i got the investment documents, its clearly mentioned that that policy term is 25 years. Then when i contact the agent he told that you just pay two premiums then we can surrender the policy and get the refund. I again pay the 2nd year premium. After that when i approach the branch / agent / customer care etc…. They told that if you want to surrender the policy you have to wait for 5 years. As there was some protocol with enable the policy to surrender and paid the refund accordingly. It is pertinent to mention here that, i am working in border security force (Bsf) and presently posted at far flung area of the country. Now today[protected] when i spoke with the customer care executive of bajaj alliance he told that “sir, we have tried to make contact with you and we sent a letter to you in the year 2012 for paying the third premium as per the policy terms, if you want to surrender you must have to pay the third term” on this i told him “okay, i am ready to pay the 3rd premium so kindly tell me how much i have to paid?” on this he told that “sir just a moment once i check the surrender details, then he denied that sir, as on date neither you can renew your policy nor you can get the premium which you already paid”. As on date i had paid rs. 58, 276/- (Fifty eight thousand two hundred and seventy six only) i. E. @ 29, 138/- x premium for the year 2010 & 11. As per the nature of service, it is also difficult for me to follow-up the case. Hence, you are humbly requested to surrender the aforementioned policy and refund the amount “whatever it will be after deduction as a penalty” at the earliest, please.

Jan 1, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Bajaj Allianz Customer Care's response Dear Sir,

We regret the inconvenience caused to you. Please share your contact number along with your email address. Our team will connect with you soon.

Regards,
Bajaj Allianz Life Insurance Team.

Nov 28, 2017

Updated by ds84102962 Sir, My Mob. No. [protected] & mail. ID is [protected]@gmail.com

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Address: 622502

I joined as a sales manager in the month of 18/06/2007 and relived 30/8/2007 i got my full and finel settlement. I need my pf no and also pf withdrawal form. My emp - id 37043 my mail id [protected]@rediffmail.com and also guide me to withdraw my provident fund kindly take it as a complaint and do the need ful.

Name : k. Mohamed mubarak
Mobile :[protected]

Dec 28, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

Bajaj Allianz Customer Care's response Dear Sir,

Thank you for getting in touch with us.
We have shared your details with our team. They will work further on the reported issue,
and the concerned person from our team will contact you at the earliest.

Regards,
Bajaj Allianz Life Insurance Team

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Address: Mumbai City, Maharashtra

Policy no. Og[protected]-0031289.
Called the call centre today to transfer my ncb to my new car. As i need a nob certificate. The executive either does not know want is the procedure properly or purposely, she kept telling me only that i need to submit sell certificate, to which i asked her want is that,?
See said only after the car is sold i will be able to do so. I also asked her that can i even provide a affidavit stating...

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Address: Chennai, Tamil Nadu

I have to surrender my invest plus premier policy. When i check with customer care department, they didnt give the proper details. Like how much i can get it what s the bonus amount. They are just reading whatever they are seeing in their papers.
My exact scenario, i started in 2010 and 7 years i fully paid. Yearly i am paying nearly 12000. Its a 25 years plan and sum assured is 250000. Please provide the surrender value which i get...

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I sold my old car as a trade to dealer on 06-mar-17 which was running under 45% no claim bonus (Ncb) for comprehensive insurance number hba/00404011 running till 03-aug-2017. I bought a new car on 7-mar-17 and took a fresh insurance with hdfc ergo and when i asked to transfer my old ncb to new car, bajaj allianz said that i had to have a copy of rc transfer with new owner name to initiate the process of ncb transfer. So i waited till the dealer sold the car and got the new rc for the person. The dealer sold the car around early august and the new buyer took a fresh insurance by himself. I got a copy of the new owners rc copy but they declined to accept it since that rc card did not have the date of transfer. Then they harrassed me to go get the the b-extract from the rto office and i got that which showed an effective date of 10-aug-2017. So effectively rc transfer date was after the expiry of my old insurance. Now that old policy is expired and there was no claim on the old policy and car is also sold, they finally agreed to give the ncb letter. They issued the ncb letter stating that my earlier policy was issued with ncb of 45% from 03-aug-16 and there was no claim reported till 28-oct-17. The last line says that "this ncb can be availed within three years from 28th oct 2017.

Now when i gave the ncb letter to hdfc ergo, they are saying that they cannot include it in my current ongoing insurance for my new car since this letter is from 28th oct 2017.

Who is at mistake here and how should i handle it?

Dec 25, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

Bajaj Allianz Customer Care's response Hi,

We're keen to assist you. Request you to send in your contact number via an email to [protected]@bajajallianz.co.in so that we can help you with the your concern ASAP.

Also, we've registered your issue with the Reference No.: BA - 1301, please keep a note of the same for further procedure. Request you to mention this number in the subject line of the email while sending in your details. Thank you.

Regards,
Bajaj Allianz General Insurance

Nov 27, 2017

Updated by Tommie I am tired of writing to [protected]@bajajallianz.co.in ... You guys are very hopeless and did not send my documents to the backend office.

First you misguided me that I have to wait till the RC transfer to happen eventhough I was ready to cancel the insurance and take a 3rd party policy.

Secondly, your email id ncb.[protected]@bajajallianz.co.in was bouncing

thirdly, you did not send the B-Extract to your back office that I sent to you. Refer to case 68336672 from Aug 23, 2017

Nov 28, 2017

Updated by Tommie HDFC Ergo Service ID is[protected].

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T

Tommie

from Chennai, Tamil Nadu

Nov 24, 2017

I am tired of writing to [protected]@bajajallianz.co.in ... You guys are very hopeless and did not send my documents to the backend office.

First you misguided me that I have to wait till the RC transfer to happen eventhough I was ready to cancel the insurance and take a 3rd party policy.

Secondly, your email id ncb.[protected]@bajajallianz.co.in was bouncing

thirdly, you did not send the B-Extract to your back office that I sent to you. Refer to case 68336672 from Aug 23, 2017

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Address: Bardhaman, West Bengal, 713102

I have a life insurance policy [protected], the name of nominee given was wrong, i have applied for a change of that name, kindly know me weather that change has been done or not & provide me with the updated version of that policy as early as possible. The policy is a life insurance policy with a one time premium of rs 28088/- my mail id - [protected]@gmail, mob no. - [protected],

Dec 20, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

Bajaj Allianz Customer Care's response Dear Sagarda,

Thank you for getting in touch with us. We have forwarded your policy details to our team. They will get back to you shortly.

Regards,
Bajaj Allianz Life Insurance

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Address: Dehradun, Uttarakhand, 248001

To whomsoever it may concern
Claim Number ::1361855

I am a frequent international traveller and I have never left home without travel insurance. For the first time, I was in a situation that I needed to use my travel insurance.
During my visit to the US, I was admitted to the emergency room for a small outpatient procedure. I paid $512 upfront, and the remaining was to be paid later through my travel insurance policy.
First of all, Bajaj Allianz is not recognised by major US health services, as was assured to me when I called them from the hospital itself.
I received 2 bills for my procedure:

1 $1885 for services rendered by the physician and assistant
From Texas Medicine resources
P.O. Box 8594
Fort Worth, TX

2 $1711 for the procedure
From Texas Health Services

All my paperwork has been cleared since July. Since then, I have been told repeatedly that the claim will be addressed in over the next 15 days.
It has been 4 months now!

I have written several emails requesting the team to address my concerns, and made several phone calls. I have even tried to escalate matters. But I only get 1 response.

“Thank you for your mail!

With reference to the below mail, we understand your concern regarding the claim status.

We would like to inform you that we have activated our assistance provider team to procure documents from hospital and we are still awaiting the documents.

Once received by the claims team, we will update you the claim status at the earliest.

Do get back to us for any queries”

I have received no updates. All my bills are past due. Debt collectors are showing up at the home of my guarantor and calling them at all hours. This has become extremely embarrassing.

I can understand if the process takes a while to resolve, but at least the collection agency should be informed. People are being harassed for no fault of theirs.

This is the very situation one wishes to avoid while purchasing insurance. I do hope that this time someone will get back to me on an urgent basis and resolve the matter as quickly as possible. I have already emailed copies of the Past Due notices from the collection agency to the team. The lack of communication and information is extremely frustrating. The lack of resolution, even more so.

Please do look into the matter and escalate this on war footing.
I thank you for your consideration.
Mandakini Malla

Dec 21, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

Bajaj Allianz Customer Care's response Hi Mandakini,

We'd like to review this for you. Please send in your contact & policy number at [protected]@bajajallianz.co.in to help us assist you further.

Your complaint has been registered under the Reference No. BA - 1300. Request you to mention this number in the subject line of the email while sending in your details and for all future communications on this. Thank you.

Regards,
Bajaj Allianz General Insurance

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Address: New Delhi, Delhi, 110045

Balic have detected 3 time premium in the month of september from my citi account, i asked the customer care to refund my money then they are telling me to send a mail to customer care with list of documents and one cancelled cheque as well. Such a stupid process to irritate customers by suggesting nonsense things to do to get my money back. I am going to change my salary account from citi due to this reason because only citi agent introduced me balic at the time of joining before 5 years.

Nov 17, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

Bajaj Allianz Customer Care's response Dear Sir,

We regret the inconvenience caused to you. Please share your policy number and contact details along with your email address. Our team will connect with you soon.

Regards,
Bajaj Allianz Life Insurance Team.

Nov 17, 2017

Updated by senthil_mca07 Policy No: [protected] - ph:[protected] - [protected]@yahoo.co.in.

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S

senthil_mca07

from Delhi, Delhi

Nov 17, 2017

Policy No: [protected] - ph:[protected] - [protected]@yahoo.co.in.

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senthil_mca07's [Complaint's author] reply, Nov 17, 2017

by mistake i have mentioned the details in comment, please delete this comment

H

Hanupriya

from Ahmedabad, Gujarat

Nov 17, 2017

Not received my bajaj life insurance policy document
Please send soft copy this e-mail id
[protected]@gmail.com

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Address: 140301

Today i got call from one no [protected]. The girl told me that bajaj allianz offered me free od limit against my salary. She told me that i can get as od limit which will be ten time of my salary taken with no extra cost. With nominal interest. During call girl introduced me to her male collegue as senior.

After that they want my pan card no as well as my date of birth. Which i refused to give online. When i refuse to give details. The person rudely hangup the phone.in between he saying "ye detail nahi de raha"

Bajaj Allianz customer support has been notified about the posted complaint.

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It is a complete fraud insurance company, i took a policy suvidha secure with bajaj and citi bank, after 3.3 years i got message that policy has been lapsed because of no payment, while already ecs is running and money is deducting every month from my account.

I am not getting any response either from citi bank or bajaj allianz.

Policy number is :[protected]

Dec 9, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

Bajaj Allianz Customer Care's response Dear Sir,

We apologize for the inconvenience caused. Please share your contact number along with your email address. Our team will connect with you soon.

Regards,
Bajaj Allianz Life Insurance Team.

Nov 13, 2017

Updated by ravip92 My number is [protected]
email:[protected]@gmail.com
policy number:[protected]

i am already going to start process of legal actions as i have sent many emails to costumer care and i didn't get any response back from them, if i am not getting my resolutions within 72 hours, i will have to knock the door for consumer court..

i never seen such a fraud company ever..

Nov 21, 2017

Updated by ravip92 Time is over tomorrow my legal adviser is going to send the legal notice and then i will go to consumer court.

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pramod2284

from Pune, Maharashtra

Nov 21, 2017

I hold a bajaj medicalim insurance policy (no:-OG[protected]-[protected], under this policy i logged a claim for reimbursement against customer ID no:[protected], which is been confirmed that its been received on 28th sep and in process on 9th oct. no one is responding to the phone calls, sms reverts on 575758.what do i do?please advice.

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Bajaj Allianz Customer Care's response, Nov 24, 2017

Verified Support

Hi Pramod,

We'll get this checked for you. Please share your contact number at [email protected]. so that we can get in touch with you at the earliest.

Also, we've registered your case under the Reference no.: BA - 1302. Do mention the same in the subject line of the email while sending in the details.

Regards,
Bajaj Allianz General Insurance

pramod2284's reply, Nov 28, 2017

Please advice on the below email communication

PRAMOD SINGH <[email protected]>
10:30 AM (1 minute ago)

to vishal.agale01

---------- Forwarded message ----------
From: PRAMOD SINGH <[email protected]>
Date: Sat, Nov 25, 2017 at 7:48 PM
Subject: Fwd: FW: Ragini Singh /Claim Number-OC-18-1002-6021-00002906
To: [email protected]

Dear sir,
Please tell me who has confirmed that the hospitalization was because of hypertension, as per my understanding it was due to high blood pressure. Is it excluded under the policy and if so please let me know ?
Now it's high time and after 4 days left completing 2months this is the explanation.
I am not at all satisfied with this, and this reply is also due to regorous follow up from my end not from your side.
What is the settlement time and in order any clarification who is responsible and what is the deadline.
And after 2 months saying that the case is closed I am not going to tolerate.
Let me know what action you are going to take.
Also if not please advice
Thanks and Regards
Pramod Singh-7506963754

---------- Forwarded message ----------
From: "Health Admin/Head Office Pune/HAT/General" <[email protected]>
Date: Nov 25, 2017 17:23
Subject: FW: Ragini Singh /Claim Number-OC-18-1002-6021-00002906
To: "[email protected]" <[email protected]>
Cc: "Document Recovery/Head Office Pune/HAT/General" <[email protected]>

Dear Sir/Madam,

Good Evening

With reference to your below email, we regret to inform you that claim has been repudiated because of following reason:-

Sr No
Claim ID
Claim No
Claim Type
ID Card No
Partner Id
Patient Name
Claim Status
1
1497832
OC-18-1002-6021-00002906
REIMBURSEMENT
18-84646850
82153323
RAGINI SINGH
CLOSED

· Verification of the claim document reveals the aforesaid claimant was hospitalized for the treatment of Accelerated Hypertension in a k/c/o Cervical Disc Prolapse and Hypothyroidism. We regret to inform you that the claim stands repudiated as the policy does not extend coverage for any expenses incurred on the treatment of Hypertension and its complications during the first two years.

Regards,
Supriya Gagare
Health Administration Team
Bajaj Allianz General Insurance Company Ltd.

If you are not satisfied with the response, you may escalated it to :– [email protected]
In order to view claim status, kindly click on link:- https://general.bajajallianz.com/BagicNxt/InHouseSP/hm/externalUserCC.jsp
Claim status on SMS: Type CSTATUS <space> ID Card NO and send to 9773500500

You may also live chat while clicking on link:- https://chat.botplatform.io/bot/bot_1493214269480

From: Document Recovery/Head Office Pune/HAT/General
Sent: Saturday, November 25, 2017 1:49 PM
To: Health Admin/Head Office Pune/HAT/General
Cc: Ashish Kadam/Ho Hat/HAT/General
Subject: FW: Ragini Singh /Claim Number-OC-18-1002-6021-00002906

Dear Sir/Madam,

Greetings for the day

Pdn

Thanks & Regards,
Jidnyasa Alhat
|Document Recovery Team
For Health Claim status mail mark to ([email protected])
—————————————————————————
Bajaj Allianz General Insurance Company
2nd Floor, Bajaj Finserv Building,
Behind Weikfield IT park,
Off Nagar Road, Viman Nagar
Pune 411014| Toll free: 1800-103-2529, 1800-22-5858

For Health Claim status on SMS: Type CSTATUS <space> ID Card NO and send to 9773500500 or log onto our website www.bajajallianz.com

From: PRAMOD SINGH [mailto:[email protected]]
Sent: Wednesday, November 22, 2017 9:25 AM
To: Document Recovery/Head Office Pune/HAT/General; Ragini Singh

Subject: Re: Ragini Singh /Claim Number-OC-18-1002-6021-00002906

To,
Whom so ever it may concern,
With regards to the trail mail and the claim Id:- 69618486, its been a long time since the
reimbursement is unpaid and i am expecting the claim team to settle within a week.

Reagrds
Pramod Singh-7506963757
[email protected]

On Thu, Nov 16, 2017 at 2:05 PM, PRAMOD SINGH <[email protected]> wrote:
To
Bajaj General Insurance

This is with respect to the claim made under the mediclaim policy with policy no.
OG-18-1000-6021-00009876, against ID-Card:-18-84646850, patient name:-
RAGINI SINGH.
I have submitted all the documents relevant to the hospitalization
to the Pune branch and also received the confirmation on 27th sep., next there was a message received on 9th oct 2017 acknowledgement of processing the claim.after that there has been no call or messages or email received for the claim or any discrepancy.
On 22nd of oct(Sunday) evening i received a call from one of the company executive named Mr. Dhirendra Dubey, saying that he needs to visit our home take statement of the patient, when i asked him is it a standard process because i have not heard it before, he arrogantly replied do i come or not? .
Finally i asked him to come although i had to settle this faster.
In the statement the patient has clearly mentioned that this is the first instance and the ailment is diagnosed or reported to her by the doctor for the first time.
At the same time the executive has asked for the first consultation, which we have mentioned in the statement also its Dr.Dilip K Koparde, then he said that he has not received that consultation personally(over which i have replied that the hard copy is already sent to the Pune address though if you want i can mail you the soft copy), he said okay mail it me.the very next morning i had sent him the soft copy,
After 4-5 days i received again a call from him asking when it was diagnosed then i said we already mentioned in the statement and the date is mentioned on the consultation paper.(At the same time i asked him i mailed you the document as promised very next day in the morning-23rd oct, again he replied arrogantly that this is not the only thing he has got to do.)
In the interim till 13th Nov. i have been tried contacting with the various means of contact, i had called on the customer care no., one girl picked up the phone and said the claim is under process, there no such discrepancy reflecting in the system and it takes a months time after under process so you wait till 9th of nov(i said okay and finally disconnected).
On 13th Nov.17 i have received the call and the mail on the discrepancy is this the correct time to ask for it(attached the same).

To whom so ever it may concern
1.Do let me know on what ground the client is been treated.
2.after taking a coverage for a well known co. like BAJAJ for 10Lacs
how will i keep trust for future if this is the experience for a small claim of 18394/-
3.also just for reference attached are the documents for which the originals submitted to the Pune branch office.
4.Please refer to the attachment file named "hospitalization papers" page no. 12 which is the first and the only consultation paper which we have got with us and the same time i.e 31st Sep 17 the ailment was reported to us also.(repeating again which Mr. Dhirendra Dubey has taken in signed from us as a statement on 22nd Oct Sun evening) .

For attachment please find the trail mail

Awaiting for the advice

Thanks & Regards

On behalf of Ragini Singh

Pramod singh-7506963754

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Address: 400101

Website: www.bajajallianz.com/Corp/new-index.jsp

To whomsoever it may concern.

My dad is retired (Company name - indian government mint). The company opted for a group insurance policy few years back. The policy got matured on 4th oct, 2017 (Policy # [protected]).
We went to bajaj allianz office (Borivali (West)- mumbai) and was informed to speak to customer service and they did not entertain us and was not willing to help senior citizen.
I have conversation with customer service on many occasions, but is put on hold it disconnects. It seems they are not interested to speak to me.

Note: in spite calling in business hours ivr message says to call back in working hours and call disconnects.

Bajaj allianz - we were expecting good service from you, but ended up getting worse service. We are so annoyed and upset with the service that we would never recommend this to anyone. We will also start blogging about the complaint if the issue remains un resolved.
Would appreciate if you can get our things resolved on priority as its been quite inconvenience for senior citizen in chasing you guys. Please find customer service request number and policy number below.

Bajaj allianz service request number: 68923673
(Policy # [protected]).

My contact numbers: #[protected] #[protected]

Dec 8, 2017

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

Bajaj Allianz Customer Care's response Dear Sir,

Thank you for getting in touch with us.
We have shared your details with our team. They will work further on the reported issue,
and the concerned person from our team will contact you at the earliest.

Regards,
Bajaj Allianz Life Insurance Team

Nov 15, 2017

Updated by nveshvik Got a call on November 07, 2017 from your dept. stating they will place a stop payment towards the cheque and transfer the money in the bank account by next week. Still waiting for money to be transferred.

Nov 15, 2017

Updated by nveshvik Also would like to know what kind of Policy this was? Because my dad paid Rs 25000 and the maturity amount is Rs 19000 only. Pls call...

Nov 20, 2017

Updated by nveshvik What kind of service is this? I got a call on November 07, 2017 that the amount will be credit in the account by next week. It is still not done and today it is November 20, 2017. Can someone help me...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.bajajallianz.com

Hi i would like to draw your kind attention to a very serious situation here. I have been complaining about my television from last month. They have repaired the television but again and again it was crashing due to different different problems within 2 to 4 days. Don't know what they have repaired if it's crashing again and again. They have been telling us they have fully repaired some times have also changed the parts. But the television didn't worked till a week it always been in the service centre more than it has been with us. It's been crashing since july till now and the problem was the different every after 4 days.

Now they've been calling us and telling us that now the tv won't be repaired and telling us you can have your deducted amount. And the so called engineer don't know how to speak with the customer disrespecting saying non sense to questions asked.

I have asked them to wait till monday 6th november 2016. But they told us it's not possible to wait till monday.

So i find it not ethical and would like to request to see into this matter.

Nov 18, 2017

Complaint marked as Resolved

Company has provided the detailed info via post/Telegram, about the issues and what actual sum assured balance left was less and the product needs more than that if it cab be repaired.

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

Bajaj Allianz Customer Care's response Hi kaushal,

We're keen to assist you. Request you to send in your contact and policy number via an email to [protected]@bajajallianz.co.in so that we can help you with the your concern ASAP.

Also, we've registered your issue with the Reference No.: BA - 1294, please keep a note of the same for further procedure. Request you to mention this number in the subject line of the email while sending in your details. Thank you.

Regards,
Bajaj Allianz General Insurance

View replies

S

Siva Anantham

from Lalgudi, Tamil Nadu

Nov 13, 2017

I did Two wheelar insurance for my bajaj pulsar bike. this is my policy number: OG[protected]-00132063. in this my registration no is unfortunately changed. (available registration no is TN45) but my vechicle registration number is TN57. i need to change this. how i can change.

Reply

Bajaj Allianz Customer Care's response, Nov 14, 2017

Verified Support

Hi Siva,

We'll surely help you with this. Please send in your contact number at [email protected] so that we can assist you at the earliest.

We have registered your complaint with us under the Reference No.: BA - 1299. Please mail us at with the given reference number in the subject line of the email while sending in your details or for any future follow ups.

Regards,
Bajaj Allianz General Insurance

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