Bajaj Allianz Complaints & Reviews

I must say bajaj allianz doesn't have any control over how policies are being sold in market by their great agents. I fell into trap of one such issue, now repenting. As i moved from one company to another, one marketing guy who was next to my office offered a bajaj allianz policy saying it's a endowment policy. I knew the meaning of endowment having invested in lic, yet he insisited to take the policy, pay for 5 years and stop payments after that. The policy term would be for 15 years. He also offerd rs. 15000 cashbak from the 1st year premium and said, after 8th year i can surrender the policy wherein i'll get somewhere around 8 lakhs (I. E. With all the paid premiums + bonus - some nominal charges).

I being extra smart, took it, and continued paying the premiums. One catch was, he didn't pay me that rs. 15000 cash back as he said earlier, so i continued to send him sms, call him. This was in the year 2012 (No whatsapp those days). Finally, got frustrated one day, i decided to go to one of the bajaj allianz office and check the reality. I went the jaya nagar, 4th block branch in bangalore, where i met mr. Yagdatt sharma. He greeted me very well and apologized on the cashback issue. He happen to knew the agent and said the agent is going through a bad time, so not able to give me that 15k. Then he himself paid that 15k to me. I was on 7th heaven and very happy with such a service.

Again, just to cross check, i asked him the way forward. He also explained the same thing to me.. Saying please continue paying the premium for 5 years. Then i can stop the payment where-in the policy will get into paid-up mode and in the 8th year i can ask for refund. By that time with the bonus and premiums would have accrued a good return and deducting the charges i can expect somewhere around 8l as return. I was even more happier, since an employee of bajaj allianz is promising such things. I booked a house in bangalore by then, and did my calculation that by 2020 i'll pay back 8l to my home loan. Super happy as it all coincided with my plan.

So by sep 2016, i made the 5th premium payment. That was the end of my premium. 2017 came, sep 2017 came and i get a call from a calcutta number asking me to pay the policy. I mentioned my inability to pay the premium since i am going through a financial crisis. Apparently, my mother was hospitalized and had to be treated. Obviously medical insurances don't pay the entire amount in treatment and i have to shell out money from my savings.

Now comes the shocker, to that, the person said.. This is a conventional policy and if i don't pay the premium, there will be a revival period for 2 years (I. E. Till 2019) and then the policy will be considered surrendered and i'll be given back the surrender value (I. E. 2.35 lakhs as against 5 lakhs of premium). I said, i didn't want to surrender the policy, to that his response was, these are the rules, so either i pay or get ready to bear a loss of more than half of what i paid.

I am still figuring out what's to be done. With all these tensions, my health has started to deteriorate. I dont know where will i arrange that 1 lakh again and even though i can for this year, how will i pay back the next 9 premiums. Going by the agent's words, of paying only for 5 years, i never planned for these additional premiums. These are causing so much of trouble now, i have totally lost faith on any insurance company now (Especially bajaj allianz). Looks like nobody is clear on what's being offered from a policy. Agents have their own stories to tell to fool customers, branch managers like yagdutt sharma are there to endorse what agents say and ultimately it's the customers who bear the brunt of financial crisis.

My heartfelt curse to these insurance companies, their agents and their employees who cheat middle class people like us. I know, whatever i do, my choices are limited. I may end up getting that 2.35 lakhs, but others please take a lession from this.in our great country india, only the rich and the poorest are tension free. The rich have all these kind of nexus to run and the poor don't care of any such thing as they are benefited by all govt. Schemes. People like us, the middleclass always get into such trap and then weep and get sleepless nights. Somewhere i feel, we deserve such things, since we middleclass fail to establish a strong law system against these frauds like bajaj allianz. Be it us or uk or japan, no such company would have dared to do this and if they did, they would end up in jail with a hefty penalty amount. But our great country india, has no such laws or rules, and even if they exist nothing gets implemented. Going to the court doesn't make any sense in india, because i know if i attend a court hearing one day by bunking my office, my job will be at stake and consequences are going to be bad. So better keep quiet.

By the way, anybody doubting my claims can have a check as i have listed all details below.in any case, my brothers and sisters, please don't take any policy from bajaj allianz, they are frauds simply frauds.

Name : ansuman tripathy
Bajaj allianz policy no : [protected]
My contact no : +[protected]
My email id : ansuman. [protected]@gmail.com
Agent name : rashid[protected]
Bajaj allianz (Icici 4th block branch manager name) : yagdutt sharma[protected]. He is no more with bajaj allianz and has probably joined hdfc ergo.

I have purchased samsung led 40" tv at bajaj electronics, habsiguda branch and i have taken extended warranty through bajaj allianz and i am facing display problem in my tv and complained through proper channel the service centre people attended the complaint and took my tv kept for 2 months and not solved my problem, since iam facing again the problem and complaint now the service centre not responding and not rectifying the problem.

My claim for medical treatment expenses during visit to usa in june - 2017 has been accepted only in part. All attempts to resolve have failed.
Complaint id is 1398139.
Tried to first communicate with grievance redressal officer at email address 'rita. [protected]@bajajallianz.co.in' as given on irdai website. But it seems this address is not valid as the emails are not being delivered. Please help. Thanks.
Prashant deshpande.
301 bhosale mystiqa, model colony, pune - 411016
[protected], [protected], [protected]@yahoo.co.in

Sir my name is mazhar quereshi i purchase bajaj avenger bike of 150cc company has claim to deposite 5000 rupees after purchase of bike but after purchase they does not refund back money to bank account sir i want resolve problem as soon as possible please resolve my problem i complain to bajaj many times but not responding me i mail several times to official website

I have taken sarva shakti suraksha policy of bajaj allianz thorugh citi bank when i am opening my salary account in 2013. Monthly am paying 1500 at that time the agent told like i will get 9% interest and there is no surrender amount also. But now in need of money i have called them they telling you will have penalty on what amount i have paid. They are not even giving the amount that i have paid.in my account it is showing sum assured as 720000. Really will they give the sum assured after maturity. If not i will cancel the account now itself.

Dear bajaj allianz team,

Your company is cheating to the people. Till date you have resolve my question. You have making the cheat to the people. I have made a investment of 20000. But till date my investment value is only 11000. You have deducted approx 24000 thousand rs as your charges. This is not fair. I am not hear to earn and give you. Please reply. You are cheater and will go to insurance ombudsman. My policy no-[protected]

I didn't get renewal notice or renewal payment link after contacting concerned person too & later got a message saying policy is expired, which was not expected.. Now bajaj allianz team is not coming up with any right solutions even though after repeated reminders, mails, calls etc.. Please help me, i have email communication records since my first email. I am so much disappointed, that i was forced use below mentioned executives name on complaint board as these people kept on pushing the things without proper solutions.
I have mailed to below mentioned executives but nobody has not replied properly.
Vishwajeet shintre, sushma nalwade, jyoti lad, trupti kakde, arunkumar p, ashwini lokhande, priyanka gajbhiv
If possible get me justice.. I have all emails as evidence attached for ref

Thank you

Hi,
I'hv take sarva shakti suraksha policy. The agent told me that company will give me 8% interest on premium, but after policy get mature i got lesser than i'hv paid. The agent told me that i will get around 70000 with 5 premium total 50000 investment, when policy gets mature i got only 45000.
I went to bajaj allianz office they are not responding.
This is clear cut fraud their agents are fraud and so do the company it self.

Dear sir,
Please find attached, my policy details for cancellation.
I have joined smart insurance plan 111 policy number[protected] on 28th september 2012. Because of my financial constraint, i could not continue paying my policy premium. As per the advise from the agent, i would like to discontinue my policy and requesting for the reimbursement of rs. 100, 000/ which i have paid as initial payment.

Thank you,

Manoj thomas
Dear sir/madam,

Greetings!!

This is in reference with the policy number [protected]

We request you to please find the below clause for the said policy for your reference:

Premium discontinuance :

If the policyholder is unable to pay his/her regular premium before the expiry of the grace period then a notice shall be sent to the policyholder within fifteen (15) days after the expiry of the grace period. The policyholder will be required to choose one of the following options within 30 days of the receipt of such notice:

(I) pay all due regular premiums and keep the policy in force or

(Ii) convert to discontinued policy without any risk cover.

· if the policyholder opts to discontinue the policy or we do not get any response in writing from the policyholder within the stipulated period of 30 days from the date of receipt of such notice*, the policy shall be converted to discontinued policy and all the risk cover shall cease with immediate effect.

*notice shall be deemed served to the policyholder on the 7th (Seventh) day of posting, hand delivery, facsimile or e-mail being sent to the policyholder’s address or immediately upon actual receipt, whichever is earlier.

· till the discontinuance action is taken, the policy shall continue with full risk cover including the covers under all riders, if any, levying all appropriate charges.

For your further assistance, please feel free to get back to us

Would be happy to assist you always

Regards,
Samiksha mendhe
Customer experience
Samiksha. [protected]@bajajallianz.co.in
Escalation : rahul. [protected]@bajajallianz.co.in
Bajaj allianz life insurance co ltd.
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—
From : [protected]@live.com
Send : 04-sep-2017 03:36:49 pm
To : customercare/cfu/pune ho/bajaj allianz
Subject: policy cancellation

Dear sir,

Please find attached, my policy details for cancellation.

I have joined smart insurance plan 111 policy number[protected] on 28th september 2012. Because of my financial constraint, i could not continue paying my policy premium. As per the advise from the agent, i would like to discontinue my policy and requesting for the reimbursement of rs. 100, 000/ which i have paid as initial payment.

Thank you,

Manoj thomas

Cust complaint reff no: 68572053

This is an irony, while our pm modi talks about 'new india', the fellows at bajaj allianz taking the digital india back to stone era.

Hats off to bajaj allianze.
Specially - amit chaudhary (Delhi service) & his third party goo[censored]p (Rajeev single)

This was my biggest mistake to shift my vehicle insurance policy from reliance general insurance to bajaj.

On 1st september, while going to office, i was behind a delhi roadways bus (Green bus) - suddenly, god know, bus driver has jammed that bus running from 30kmph to 0 within a second.
My car hit the commercial tempo behind the bus and then another car rammed me from behind. My car got sandwich in between the two.

I registered my claim & pushed my car to service garage (Prestige @ faridabad).

Its been 7 days over, still i have not recd the full clearance to start the repair activity of my vehicle.
Service person / case handler - told me that he is waiting for some initial picture (Before accident) from bajaj allianz company, that he not getting in 7 days span.

Pain :
1) asking me about the make of vehicle hot me from behind.- is it really mater & how you expect a person to notice which make of vehicle hit me.- as person would be mental disturb condition.

2) asking to log a fir / submit a affidavit for the accident : no one has told me this thing while taking policy,

3) irony, customer care tell - my query will take 24- 48 hr to reply.- mean another 2 days.

These fellows are still living in stone era - 7 -10 days look like their wake up time.

As i am a service person, struggling in bus & autos, but what hurt is, the delay in decision in approval.
Is their any lead time decided for it internally.

Be ready for the court notice in this aspect - as i have logged a pil & case to repay the 10 days allowance - that i am suffering because of the no-response from the bajaj allianz.
I think ; you people forgot - your salaries are coming from the insurance, that we are paying to you.

Rohit saini
[protected]
Hr 71e 3738
Faridabad

Faris a. Siddhik
Policy no. [protected]
Lifelong assure
Date of commencement 21-aug-2014

Gentlemen,

I am writing on behalf of my son faris a. Siddhik, holder of policy no. [protected] issued by bajaj allianz branch addressed at 1st floor np tower, near kerala varma college junction, thrissur, kerala, unfortunately this address is not existing and after a long search i managed to find their office near to amala hospital, far away from the printed address.

I have visited their office near to amala hospital yesterday[protected] to pay premium due on[protected] and on query about surrender the staff asked to bring the bank passbook and original policy so that they can arrange surrender of policy and the payment. But today after waiting for more than 2 hours in your thrissur branch office i got the funny piece of information as below:

As i reminded about surrender of the policy the reply made me to think twice before paying the premium due. The manager, a lady told that not to pay the premium due this month then the policy will get lapsed and you will get some money back. If you request for surrender of policy, you are not going to get any money back.

I would like to know whether they are planning to wind up operations of bajaj allianz insurance. From the words of your thrissur branch staff i felt that they are indirectly giving me the information. Or may i presume bajaj allianz is not paying their salaries. Anyway that is not my problem.

My problem is that how i can get back the premium i have paid for the last 3 years? The amount reaches to 18755 x 3 = rs. 56265.00. Is it necessary to go to consumer court for this purpose?

Thanks & regards

A. Siddhik

Bajaj allianz online complaint form is not working, it is hidden behind their advertisement deliberately.

Dear bajaj allianz... I m your customer from last 3 years... Some problems created by your staff in yamuna nagar.? I come bajaj allianz office yamuna nagar in july month to change my mobile number and account number but your team tell me your account and mobile number wil be change in 1 or 2 days but till now my mobile number not change and my account number change but from your side my check bounce from first acount not new account... Till date check bounced... And. Your employee ruined me and harassed me... My name ram avtar old mobile number [protected] and new number [protected]. Which are not updated by your system... Resolve my issue otherwise it's not good... Your bajaj employee mentally harassed me.? Pl"zresolve

I have renewed the policy for another 120 days recently. But the guy who responded to my request on chat window on their website has put his name as a nominee for my policy. I don't understand why they did that. It might be a scam too.

I tried to get hold of their customer care by sending emails but no one responded to me yet.

Is it a trustable insurance company? Somehow i started doubting them....

Incident took place in december 2016.
Since then i have sent whatever info/details asked for.
Now they are offering only 50% despite the fact that the policy holder has full insurance, they are saying it was a pre-existing condition, which it was not as well as the fact that even if it was pre-existing, the policy terms and conditions state that the insurance company is still expected to pay the full claim.

I wish to draw your attention to various facts.

1. Kamya sud has full travel insurance.

2. She has no pre-existing disease.
As you know that uti is not a pre-existing condition.
Even pcod is not a disease, it is a common health problem affecting 5-10% of the female child bearing age population. Please see below.

What is polycystic ovary syndrome (Pcos)?
Polycystic ovary syndrome (Pcos), also known as polycystic ovarian syndrome, is a common health problem caused by an imbalance of reproductive hormones. The hormonal imbalance creates problems in the ovaries. The ovaries make the egg that is released each month as part of a healthy menstrual cycle. With pcos, the egg may not develop as it should or it may not be released during ovulation as it should be.
Pcos can cause missed or irregular menstrual periods. Irregular periods can lead to:
Infertility (Inability to get pregnant).in fact, pcos is one of the most common causes of female infertility.
Development of cysts (Small fluid-filled sacs) in the ovaries
Who gets pcos?
Between 5% and 10% of women of childbearing age (Between 15 and 44) have pcos.1 most often, women find out they have pcos in their 20s and 30s, when they have problems getting pregnant and see their doctor. But pcos can happen at any age after puberty.
There is no cure for pcos, but you can manage the symptoms of pcos. You and your doctor will work on a treatment plan based on your symptoms, your plans for children, and your risk for long-term health problems such as diabetes and heart disease. Many women will need a combination of treatments, including:
Steps you can take at home to help relieve your symptoms
Medicines

3. She was misdiagnosed with pcod before she left india in august 2016. She did not take the yanci that was prescribed and instead had an iud inserted in november 2016. Details of which have already been sent to you.

4. You are fraudulently only quoting part of the terms and conditions of the policy. You are deliberately trying to mislead and misrepresent to a client which is illegal and tantamount to fraud.

"in consideration of the payment of additional premium, it is hereby agreed and declared that section 2 “medical expenses & medical evacuation” of the travel prime student plan is extended to cover the medical and related expenses incurred by the insured in a hospital outside india for medical treatment of pre-existing illnesses provided the hospitalization has occurred during the policy period and provided that maximum liability of the company will be limited to the amount specified in the schedule under the optional cover pre-existing illness coverage.in consequence where of exclusion appearing as below in the travel prime student plan document:
The company shall be under no liability to make payment hereunder in respect of any claim directly or indirectly caused by, based on, arising out of or howsoever attributable to:
“any medical condition or complication arising from it which existed before the commencement of the policy period, or for which care, treatment or advice was sought, recommended by or received from a physician” stands deleted"

You have conveniently left out the key fact that it stands deleted.

So even if this was a pre-existing condition, you are bound to pay the claim in full as per your terms and conditions.
Items #2 and #3 proves that anyway it was not a pre-existing condition.

5. Please note that offering the client 50% of the claim, saying that you are giving the client "benefit of the doubt" when she is entitled to the full claim is completely unjustified and i will take up this matter with both the consumer courts and the ombudsman and take this further with all the directors of the company as well as the stock exchange, sebi and the economic times as proof of the unethical behavior of your company. If this matter is not cleared within 7 days from the date of this mail.

Looking forward to a speedy resolution of this matter.
Regards
Zia sud
For kamya sud

Hi sir i master vishal sundi surrender my policy no. [protected] in bajaj allianz adityapur jamshedpur branch on 21 aug 2017 the agencies said that my policy surrender form has been approved but till now i do not received my plicy refund amount in my account.. I have an urgent requirement of money so please kindly send my money as soon as possible. Thnx

Referring to below mails.

We are fed up with your poor response.

So we need refund on urgent basis for our policy

We do not want to continue with you.

— forwarded message —
From: moksh tarot reading gunjan vashistha
Date: mon, aug 28, 2017 at 3:12 pm
Subject: fwd: inflated policy
To: [protected]@bajajfinserv.in

— forwarded message —
From: "moksh tarot reading gunjan vashistha"
Date: aug 23, 2017 6:12 pm
Subject: inflated policy
To:
Cc:

Dear sir/madam

We have issued a health insurance policy by my wife name gunjan
​sharma​

And husband name su​shil kumar sharma (Me).

But unfortunately you have entered wrong name as sushil upadhyay.

​and gunjan upadhyay​ id proofs are attached.

Please correct the name and re issue this policy by correct name.

Policy no. Og[protected]-00000004

Customer id :[protected]

Hello my name is govardhan sharma, i worked for bajaj allianz life ins.co. Ltd. As tasm in sheojang branch which is in pali dist. And reagional office is in jodhpur. I workd from 12/2009 to 03/2010 for 4 months i got my slary than but till date i didnot recieved my providend found amount. Plz help me and let me know from where i should contact?

Name - govardhan sharma
Designation - tasm
Branch - sheoganj dist. Pali jodhpur (Raj0)
Sm code — [protected]
[protected].

Please help me if anyone know where and what to do to get pf.

Dear sir/madam

It is for your kind information that i had already send epf claim form against urn no[protected] by overnite courier pod no-[protected] sending date 10/08/17 to bajaj allianz lic head office for epf claim settlement. Kindly provide the status of claim.

Your faithfully
Dipak saikia
Cont:[protected]
Pf a/c-mh/34020/108212
Un no[protected]

I don't have o-pin then how i will change my address in online. If click forgot o-pin it states it will mail to your address. Then in this case how to change address in online. Service is very bad.

Their should be negative marking for this company i could give. From past five year paying payment monthly rs 1500, paid 91500, return is rs 83030.in document given after 4yrs no penalty however they will pay my principle amount with approximate 8 - 9% but i am not getting my principle amount.

If need to contact call me [protected].

Hi,

I am writing this email against a query of my life insurance policy. The policy name is super cashgain silver and the policy number [protected]. As per the policy, this year i was supposed to get money back and neft payment was done from your end to my hdfc account as per the record. But unfortunately, my hdfc account has been closed, as i was not using it from past few years. Hence, i visited the nearby bajaj office on 17-july-2017 and updated my bank details to the existing one (Syndicate bank).

I visited your office again on 31-july-2017 to know the status of query and got to know that the query was closed without even completing it. I did ask them to reopen the query number 68014208, recovery against wrong neft payout. Now it's been more than a month and still i have not received my money. Few weeks back received a call from finance team saying that this will be solved with in few days. But, everytime when i call up customer care, they say it's been escalated and it will take a week to process.

I kindly request you to look after this issue and do the needful asap. Can you please let me know when can i get my money back!

Thank you,
Shobhana