Bajaj Allianz Complaints & Reviews

It is a complete fraud insurance company, i took a policy suvidha secure with bajaj and citi bank, after 3.3 years i got message that policy has been lapsed because of no payment, while already ecs is running and money is deducting every month from my account.

I am not getting any response either from citi bank or bajaj allianz.

Policy number is :[protected]

To whomsoever it may concern.

My dad is retired (Company name - indian government mint). The company opted for a group insurance policy few years back. The policy got matured on 4th oct, 2017 (Policy # [protected]).
We went to bajaj allianz office (Borivali (West)- mumbai) and was informed to speak to customer service and they did not entertain us and was not willing to help senior citizen.
I have conversation with customer service on many occasions, but is put on hold it disconnects. It seems they are not interested to speak to me.

Note: in spite calling in business hours ivr message says to call back in working hours and call disconnects.

Bajaj allianz - we were expecting good service from you, but ended up getting worse service. We are so annoyed and upset with the service that we would never recommend this to anyone. We will also start blogging about the complaint if the issue remains un resolved.
Would appreciate if you can get our things resolved on priority as its been quite inconvenience for senior citizen in chasing you guys. Please find customer service request number and policy number below.

Bajaj allianz service request number: 68923673
(Policy # [protected]).

My contact numbers: #[protected] #[protected]

Hi i would like to draw your kind attention to a very serious situation here. I have been complaining about my television from last month. They have repaired the television but again and again it was crashing due to different different problems within 2 to 4 days. Don't know what they have repaired if it's crashing again and again. They have been telling us they have fully repaired some times have also changed the parts. But the television didn't worked till a week it always been in the service centre more than it has been with us. It's been crashing since july till now and the problem was the different every after 4 days.

Now they've been calling us and telling us that now the tv won't be repaired and telling us you can have your deducted amount. And the so called engineer don't know how to speak with the customer disrespecting saying non sense to questions asked.

I have asked them to wait till monday 6th november 2016. But they told us it's not possible to wait till monday.

So i find it not ethical and would like to request to see into this matter.

Without resolving the issues.. Closed the complaint.. Yesterday received a call from service man (Subin) tomo we will come & fix the issue, before fix the problem.. Closed the complaint.. Dear customer, ref claim no
Oc[protected]-00001692 your asset has been repaired and complaint is resolved. For any further assistance or query contact[protected] bajaj allianz. I'm chasing bajai for last 6 months.. Still they resolve my ac issue... Pls do something to solve the issue..

Respected sir,
I have a bajaj allianz car insurance policy no - og[protected]-00120070
My car accident on dated[protected] after this i submit my car in maruti showroom then after visit by surveyor he informed me that my damage diggi cliam not tenable and bumper painting partial passed. So i requested clear the issue
Rohtash meena
M-[protected]

I have taken new car insurance policy (Og[protected]-[protected] with bajaj allianz general insurancethis year.
While taking insurance for my car, i mentioned that i made the claim last year, due to that bajaj allianz general insurance executive came to home and took photos, later only policy got approved.
When my car went for the claim last month, hyundai service center executive mentioned that your claim got rejected from the insurance.
When checked with bajaj allianz general insurance, they mentioned that due to ncb value reason. Claim got rejected.
Later i called the agent, he redirected to bajaj allianz general insurancez executive withwhom i purchased the policy, he requested me to withdraw the existing claim and asked me to wait for a while to resolve the issue.
Even after a month, issue is not resolved. Still i am unable to claim my existing damage.
Eventhough customers get affected, whatever mistakes done by the sales executive of bajaj allianz general insurance. Why should the customer bear with it. Its one of my bad experience with bajaj allianz general insurance.
Already i waited so long time, i need solution for the same.

Hi, with ref policy no. Og[protected]-00083316, for car insurance, past 1 week i have been requesting to send the no claim bonus certificate of my old car to new car, i have been sending the mail to biajajallainz and calling customer care but unfortunately no one is responding properly...

Because of you my new car delivery is gettong delayed...

My maturity claims were assigned for 21st of September 2017, It's been more than a month the claim is not settled to my account. My policy no is.: [protected]. Please settle it as soon as possible. Or strict actions will be taken against the company. It is obvious that we customers pay our all installment on time without any delay for respective years. Then why do these companies become so irresponsible while clearing out settlements.!

Our health insurance customer id no.[protected] mr. Akhilesh rai, and another customer id.[protected] mr. Bijoy rai (Both mediclaim policies), as i could not get the document by post in my insured address, i would like to change my address, which address i am giving to you on the following, could get the letter (Document) easily.

Bijoy rai/ akhilesh rai,
Nawin gram, gandhi road,
Darjeeling, p. O. Darjeeling, dist darjeeling, west bengal,
Pin code, 734101
Mobile no. [protected]

In month of february 2017 there is call i received from bajaj finance about personal loan, i required some money for my kids treatment they told me these loan will be approved within 72 hours after after 10 % down payment and tds amt. I pay almost 50000.00 approximately in paltry basis but after that one reply about my loan and they even not receive my call also. They told me if your loan not approved then all amount is refund in your account immediately. But there not any response from any person. So please can you please help me to get my money back it is very humble request to you

I took bajaj allianz life insurance policy dated 14/09/2012. The premium amount was 25000 and unfortunately i could pay only the first premium amount. But recently i. E on august 2017 when i checked with my sales manager, it was told that my insurance has become foreclosed and the payment will be transferred via cheque to my address by september 2017... When i didn't receive any i called up my sales manager and he told me that the office has started processing my cheque and will be delivered asap. I called him up today which is 25.10.17, he told me that he's constantly checking the status but when he checked the status, it was shown as status unclear. He also told me that he's in touch with the ops head regarding the same and has asked me to. Wait for one more week... I felt it as a vague reply.
So please help me in getting payment. My policy name is bajaj allianz max advantage insured plan...

Above claim was lodged on 03.09.2017. However, approval of claim is still pending. Vehicle is standing at m/s pasco automobiles, gurgaon for repair after receipt of approval of claim under cashless facility. No response is being received from m/s bajaj allianz of my emails dated 10.10.2017, 13.10.2017 and 24.10.2017 emailed at id rajendranath. [protected]@bajaj allianz.co.in and praveen. [protected]@bajajallianz.co.in. No satisfactory reply is given by surveyor mr. Praveen kumar when we enquire telephonically from him. He always says, the claim has been put on hold and matter is under investigation. On 05.09.2017 it was informed that investigation will take 10-12 days time. While more than 1.1/2 months time has lapsed. At your web sight status is always shown as "surveyor deputed". Why the settlement of claim is being delayed? When the vehicle met with an accident registered with appropriate authority, the person who has driving the car is holding valid licence, upto date insurance premium is paid, insurance policy is valid, undertaking about third party loss, if any has been submitted by me as well as my brother (Who was driving the car at the time of accident). Further no response is given to my emails. No proper response to telephonic calls.

Harish makhija
Mobile no. [protected]
Email id - [protected]@gmail.com

We have made a claim with below mentioned details for the front windshield its been more then one month that claim amount have not been settled. After many follow ups with customer care not able receive any satisfactory answer.

This is not right as first i have not receive cashless facility and i have paid from my pocket and now i am not able to receive the payment.

Date of claim intimation – 06/09/2017
Make and model – audi q5
Name of insured – hindustan switch pvt ltd
Policy number – og[protected]-15308
Claim number – oc[protected]
Vehicle number – dl 3c bp 2121

Arrange to settle the payment on urgent basis.

Reg., policy#[protected]. The date of commencement of the policy is 07th jun 2010.

I have paid the premium of about 5500.00 for 6 month frequency and paid 33000.00 for 3 years and later i wanted to discontinue the policy.

I have contacted the cust care. However, not getting a proper response from them.

I need the payment which i paid as premium.

Arup das 255/14, n. S. Road
Po-sheoraphuli
Ps-serampore
22.10.2017 dt-hooghly, pin-712223

The bajaj allianz general insurance co. Ltd
Ge plaza, airport road
Yerwada, pune-411006

Non-sanction of claim for motor insurance: case of arup das, vide private car package policy no. Og[protected]-00000007[claim id no. Oc[protected]-00007706].

Sir

At the outset, this is to inform you that i have long been a bona fide customer of bajaj mediclaim insurance, bajaj finance loan, bajaj durable consumer loan and two-wheeler insurance, apart from bajaj private car package insurance as noted above.

So far i have not only been an avid and integrated customer of the bajaj allianze, but also a satisfied customer to convince my acquaintances and relatives to go for you in their times of necessity for being insured on any front as above as offered by you.

But a sudden quirk of fate has changed my perception and seriously shaken my trust in your company which is narrated below.

On 05/08/2017 morning, i was met with an accident by a speeding truck on national highway at nabagram under burdwan-ajhapur top in jamalpur ps area at burdwan. Instantly after getting over the preliminary shock, i called from mobile no.[protected] on your toll free no.[protected] of a local resident, reporting the accident. I was told that your representative would come visiting the spot within half an hour.

But none came either at the spot of accident or at the ps. The car was towed by the police to the police station; and after investigation by them and examination and receipt of report submitted by the mechanical expert referred by jamalpur ps, they released it on zimmanama after 10 days to be towed away on my own to bhandari automobiles, a maruti service station where it is being kept till now @rs.300/- per day as garage charge.

However, by the gracious intervention of the almighty, i was saved, though my maruti alto[wb16ae0863] was badly damaged beyond recognition.

The police duly submitted their report citing my driving licence for the four-wheeler which i was holding at the time of the accident.

But despite assuring me by your representative over phone that the claim would be settled within 15 days, nothing of this sort happened.

Rather, vide email dated 21/09/2017 from mr ashwani chouhan/kolkata/claims/motor/general on behalf of your company, i was informed that my claim could not be sanctioned in view of my holding a separate two-wheeler driving licence in my name, an information which i erroneously shared with your person over phone, when he asked for the dl no. Of the 4-wheeler for reconfirmation to settle the claim.

It is informed to me that as per prevalent mv rules, i need to be in occupancy of a combined dl for both 4-wheeler and 2-wheeler, instead of separate ones.

This was a body blow to me.
Now, in view of the above, i want to put forth my case on the following points.

First, i have never defaulted on any front so far as the conditions laid down in the said policy of mine are concerned.

Second, as per your own written stipulation, i was holding an effectively valid driving licence which was duly mentioned by and incorporated in the police report.

Third, nowhere in the proposal form of the policy, i was asked to certify myself or mention against any item of query/information that i was holding a combined or a separate dl for two-wheeler and four-wheeler.

Now, when it comes to make good for the huge loss i have suffered on the force of the said insurance, your people are walking away from the stipulated norms and conditions as noted in the policy as well as within the purview of the insurance act into the motor vehicle act to decline my genuine claim on a flimsy ground not of their concern at all, nor within their jurisdiction.

As to holding separate licence, i have been holding the same since 2001.
Not only i did not know about any such rule, a majority of the people i encountered after receiving such shocking information declining my claim on this flimsy ground don’t know either.

If there had been any such pre-condition in settling claim issues, there ought to have been such clause or provision in the proposal form for the proposer to fill in.

Besides, this separate holding of dls does in no way related to the insurance and conditions thereof.

It is a clearly sinister stratagem by your people to deprive the insured of their genuine claim even after satisfying all conditions laid down in the policy.

What is more, your people defaulted by not undertaking the mandatory spot-verification and assisting me to reach the damaged vehicle from the spot of immobilization to the nearest preferred workshop as the event occurred within 100kms from the centre point of my residence, which is clearly stipulated in the said policy booklet provided to me along with the policy.

So, when you yourselves have failed to abide by your own set rules, you are not authorized to question the technicalities about holding dl by walking into mv rules not specified either in your proposal form or in the policy.

I think, the company representatives are up to defaming and depopularizing this feted company and playing into the hands of your rival ones for some hidden benefits.

In view of the above, i beseech your good senses to please immediately settle my claim as due to me without wasting further time, failing which i will not only pursue the matter legally, but also take recourse to the social media, making people wary of being insured with your company in future.

As to renewal of my two-wheeler insurance, i will be the last person to visit your premises, if this claim is declined once and for all.

Thank you.
22.10.2017
Yours sincerely
Arup das

Following emails received from your representatives —

Fwd: claim i'd oc[protected]-00007706

Oct 11 (11 days ago)


To me

— forwarded message —
From: "souren das/vso joka/profit centre/general"
Date: 21 sep 2017 17:09
Subject: fwd: claim i'd oc[protected]-00007706
To: "[protected]@gmail.com"
Cc:
Fyi

Souren das
Territory manager
Vso joka
[protected]

— original message —
From: ashwani chouhan/kolkata/claims motor/general
Date:21/09/2017 16:01 (Gmt+05:30)
To: souren das/vso joka/profit centre/general
Cc: jay kumar/kolkata/profit centre/general, mahendra ghorpade/ho-direct marketing/profit centre/general, raj kumar/kolkata/profit centre/general, sagir gogoi/kolkata/claims motor/general, chandan chowdhury/kolkata/claims motor/general
Subject: re: claim i'd oc[protected]-00007706
Dear souren ji,
As per the claim intimation & documents provided by insured, dl is not valid for the class of vehicle. (Authorized to drive 2w only)
Secondly, insured providing another dl copy which is valid for the class of vehicle and as per the rule, one person cannot carry 2 driving license.

Due to this reason we are unable to admit this claim.

Thanks & regards
Ashwani chouhan
M - [protected]

From: souren das/vso joka/profit centre/general
Sent: thursday, september 21, 2017 3:54 pm
To: ashwani chouhan/kolkata/claims motor/general
Cc: jay kumar/kolkata/profit centre/general; mahendra ghorpade/ho-direct marketing/profit centre/general; raj kumar/kolkata/profit centre/general; sagir gogoi/kolkata/claims motor/general; chandan chowdhury/kolkata/claims motor/general
Subject: re: claim i'd oc[protected]-00007706

Dear ashwiniji,
Kindly update about this claim, because customer and agent both are following up for this continuously.


Souren das
Territory manager
Vso joka
[protected]

— original message —
From: chandan chowdhury/kolkata/claims motor/general
Date:20/09/2017 19:13 (Gmt+05:30)
To: ashwani chouhan/kolkata/claims motor/general
Cc: jay kumar/kolkata/profit centre/general, mahendra ghorpade/ho-direct marketing/profit centre/general, raj kumar/kolkata/profit centre/general, souren das/vso joka/profit centre/general, sagir gogoi/kolkata/claims motor/general
Subject: re: claim i'd oc[protected]-00007706
Dear ashwani,

Please check and update.

Regards.
Chandan.
[protected]

From: raj kumar/kolkata/profit centre/general
Sent: wednesday, september 20, 2017 7:02 pm
To: souren das/vso joka/profit centre/general; sagir gogoi/kolkata/claims motor/general; chandan chowdhury/kolkata/claims motor/general
Cc: jay kumar/kolkata/profit centre/general; mahendra ghorpade/ho-direct marketing/profit centre/general
Subject: re: claim i'd oc[protected]-00007706

Dear souren,
Please follow the escalation matrix & coming forward don’t mark any mail directly to amc.

Dear chandan,
Please update the current status of said claim.

Best regards
Raj kumar
[protected]

From: souren das/vso joka/profit centre/general
Sent: 20 september 2017 18:28
To: sagir gogoi/kolkata/claims motor/general
Cc: jay kumar/kolkata/profit centre/general; raj kumar/kolkata/profit centre/general; mahendra ghorpade/ho-direct marketing/profit centre/general
Subject: re: claim i'd oc[protected]-00007706

Dear sir,
Inspection of this claim was done few days ago, but till now customer have not received any communication from our side. Everyday customer is calling the agent for the claim status, this imd is a regular good business depositer. Kindly communicate what is the status of the claim, and where it is pending.
Regards
Souren das
From: souren das/vso joka/profit centre/general
Sent: wednesday, august 09, 2017 2:08 pm
To: sagir gogoi/kolkata/claims motor/general
Cc: jay kumar/kolkata/profit centre/general
Subject: claim i'd oc[protected]-00007706

Dear sir,
This claim was lodged by customer few days ago, till date no response from our side. Kindly confirm the customer when we will send somebody for claim survey.. Some pics of the vehicle are attached here. Please follow up urgently.


Souren das
Territory manager
Vso joka
[protected]

I have lodged a claim more than three weeks ago. However, the repairs have not been done till done. Overcommit and not to deliver is the way with bajaj. Rafiq came and said it will done within a week. He does not pick up the phone. I was directed to nova services vishal. It is pathetic here. I had to make 25 calls and send multiple messages before i could get a call from him. He is directing me back to rafiq who is thoroughly useless and of no help. I did mistake of going for this policy believing in bajaj name and suffering. Lastly rajaram mane also does not pick up his number. So where do i go

Hi support team
Oc-18-1901 —[protected]

I want to register a complaint regarding your services. With regards to the above oc number, my tv bearing extended warranty by bajaj allianz was taken by your registered service centre personnel on 28th september 2017 and despite several phone calls it has still not been delivered to my residence.

I have called them several times. Avinash ([protected]) has been giving fake promises since last week saying it will be delivered tomorrow.

Please, expedite it and send me an update asap...

Dear sir, i had perching a life insurance of your company (Young assure, policy no — [protected]). Before perching this policy agent (Subir dad & anower saheb) a demo had been given in front of me & my wife, that does not match after receiving the policy bond. Many time i contact of the customer care but they tell me the policy bond language. So i decided i will be paid up my policy ([protected]) please tell me how to process. And i suggest proper agent take in for buying policy. And if possible, policy bond return from me. Your faithfully — meghnad baisnab

Hi,
This is regarding the experience i faced with bajaj allianz, this seems to worst company in service providing i ever seen in my life.
I purchased the policy through a agent from policy bazaar. At that time i provided the credit card details. Now i want to change the mode of payment. Customer care said that i need to go to service center for this. There was no any service centre at the address provided by customer care executive. I tried to search the centre from "life assist" app provided by bajaj. I visit multiple adresses but not able to find the service centre. All the address i visit were wrong.
I also contacted on telephone no. Provided by customer care and app. But not response from the other side.

Bajaj allianz is the worst then worst, i ever seen in my life. This doesn't care about its customer. I will never recommend it to anyone, even i will convince him not to go with bajaj.

Thanks
Bhanu

Dear sir/madam,

Reference to my claim no. Oc[protected]-00000910, i had received only rs.28904/- against my expenses of rs.75000/- parts bills is rs.45000/- (Submitted with gst bill) and labor bill is rs.30000/-.
Parts claim agree for 50% but why very less labor cost reimburse. Labor cost will be 100%.
Kindly advise for less claim received to us.

Thanks
With regards
Abhisek gupta...