Bajaj Allianz Complaints & Reviews

I was looking to renew my car policy on 29th Nov 2016 wherein Mr. Umesh Dhuri ([protected]) requested to renew it immediately to gain his personal sales target. Eventhough my policy was due on Jan'17, on his request I agree to pay premium early and same was paid through cheque which was cleared in following week.

Even though amount has been deducted, I have not received policy details yet. I have send several reminders through mails/call; every time I'm getting excuses.

Please check mail records of email ids-

Arti Bagve /Thane /Direct Marketing /General
Mitesh Kanade/Thane/Direct Marketing/General

These were mail id through which I got quotations.

Request you to take strict action against these agents/service people and issue my due policy.

Repeatedly asking about my policy soft-copy. Date generated policy is on 5-dec-16. Its been 2 weeks from now
Till date i didn't receive any acknowledge from anyone.
While i am raising complaint regarding this, they just raising a complaint and sitting back (Complaint no.[protected]
And no mail reply from your team (Find mail chain for your reference)

Because of this delay my transportation is been stopped..

I mailed to level 1 priyanka. Gajbhiv01| email: priyanka. [protected]@bajajallianz.co.in. Level 2 ajinath. Kakade| email: ajinath. [protected]@bajajallianz.co.in but no response from them

I had applied for Bajaj Finance EMI Card . I had filed the online application form where it is said that i am eligible for the loan of Rs. 30, 000/-. In order to avail this loan i have to buy an EMI Card for which i had to Pay Rs. 349. I had made a payment of Rs.349 via NEFT from SBI on 02/12/2016 to purchase EMI Card from Bajaj Finance. My Transaction ref No. HSM[protected].

I want to know the status of my EMI Card and my Loan Number because i am unable to check the status & Track my EMI Card.
Today is 17/12/2016 almost 15 days complete but i did not receive me EMI card. I request your to Arrange the EMI card or refund me my money as soon as Possible.

Kindly do the needful

Regards,
Harshada Shirke
[protected]

Title: endorsement in vehicle registration number

This is the first time i have gone with bajaj car insurance and i must say that my experience after making the insurance payment is at the worst.

I have personally made several follow-ups but no one from the bajaj team nor from the insurance vendor/agent who sold the insurance has bothered giving me an update.

The payment cheque was cleared by 27th of november and the soft copy of the policy was sent by 1st of december and that too with the wrong registration number.

Now that the agency has made request for the change of my car's registration number on 7th of december, response has still been pending from "team bajaj".

I feel betrayed believing in bajaj insurance and i am deeply disappointed with the way customer has been treated.

It has been more than 15 days and i still do not have a copy of my insurance.

Regards
Pradeep
[protected]

I had taken car insurance policy from bajaj allianz in october 2016, and their agent had given this policy saying that it is cashless policy and will cover all damages. Now when i am making a claim on 12/12/16 for an accident that my car has met with, bajaj allianz is telling me that your claim cannot be cashless where the car is being repaired (Which is an authorised service centre of the company, but bajaj allianz do not have tie up there) and also they are telling me that 100% amount of damages will not be paid by them. They will reimburse only part payment.
The agent who sold the policy has left the job and the new person whom they are telling me to talk to has said that he cannot do anything.
I need assistance as i have been given misleading and wrong information while buying the car insurance policy and now while making a genuine claim the company is not taking any responsibility.

I had emailed my request to cancel the insurance policy (OG[protected]-[protected] on the same day when that got doubled by Bajaj Allianz.
It is been more than a 1.5 months now, no action is taken yet. Have mailed all the details 8 times, have called 5 times to cutomercare. But just got reassures only, not refund.

It is disappointing that their system doesn't recognize if the customer has bought already a policy from them only. I was told by their sales person that my bike insurance is expired and I have to buy new one. Bajaj must take the responsibility of this mistake and must refund my money.

I have bought a car insurance policy from Bajaj Allianz General Insurance in Nov 2015 on online portal of Coverfox. This was for my second hand car which i have bought and understood from the seller that he has not claim in previous year. Hence i have opted for no claim bonus while buying. I thought no claim bonus discount will be verified and applied. but it was accepted and i paid the premium and received the policy document. I was under impression that i am insured as i was having proper policy.

I met with minor accident in August 2016 and claimed the damages. But Bajaj has reused my claim that after a period of one month saying that no claim bonus discount which i have availed is not valid and hence my policy it self is not valid.

I asked Bajaj that why have you have not informed this me while issuing the policy, if not while issuing after issuing during Nov-15 till Aug 16. I would have paid the difference. Why they have informed me only when i have claimed. I would have paid the 400/500 discount which i have availed. The premium of 4600 which i have paid is of no use. Bajaj should refund this amount.

Ravi Kadam
[protected]@yahoo.co.in

Dear Sir?Madam

I was Working in Bajaj Allianz GIC, Bangalore as Operation Executive. I left the job in 2008. The problem is I hav applied for PF claim on that time only as per the Local HR guidelines. till now i didnt get the Claim amount and Now I cannot check the status through Online. I have Mentioned My details Below. Please Help Me out..

Name : Karunakara A
Emp ID : BG01547
Designation : Operation Executive
PF Account No : MH/PUN/300862/1729

Please Do the needfull as soon as possible.

Thanks & regards

Karunakara A
Mob - [protected]
Email ID - Karunakara.[protected]@gmail.com

Hi concern,

Recently i have given my vehicle for servicing where i claimed for the insurance. I have denied for the claim as per mr rao[protected] i can't claim for the same. I have claimed for left side door and car bonnet damage. Only thing he has agreed to left side door and for bonnet he simply denied & informed me that you can claim next time. When i told him that i will renew with your company, he said its your wish and also every company follows the same.

So tell me one thing if every company follows the same behavior then why should i go with you.

Thanks for not listening to my plea.

Vehicle no-ts07 ey 8374
Vitara brezza
Policy no - og[protected]-0013038

Regards,
Shyam
M-[protected]

I have done a ulip policy no. [protected]. Through policy bazar. At the time of policy it has been told that as it is online policy hence it will not attracts any charges. Till date i have paid amt of rs 17500 collectively as premium against my policy. Today i have seen my a/c balance and it shows policy value of rs 16989 out of which rs 883 as regular service charges. Which clearly shows due to your charges only i am getting loss in my policy.
1. Sir why company is charging so much of policy administration charges when in case of loss also i have not seen any fund switch ( which has been promised by bajaj at the time of policy that they will do automatic fund switch so there will not be any loss).
2. Why you are deducting mortality charges.
3. What are the benefits i got from this policy till date.

I don't like to give bad review / comment or raising complaints, but this experience is worst enough to take this action.

I have samsung led tv, unfortunately got a panel problem in the product. Bajaj allianz is the insurance partner for the product.

I raise a complete and the company did not take it serious and make me fool around a week, after a week they picked up the led and then i have to follow up around 20 days to get the product back, this was really very bad experience but i bear the pain.

Once i got the product then after few days (Approx 10 days) it got the same panel problem again. Again same follow up exercise with bajaj company to pick it up and fixed the same.

Ohhhhhhhhhh god, no one take serious and i do follow around 20 days and no one picked the product then again i had to raise the complement,

Ohhh god same exercise again i made complaint again and follow up to get the product picked up. Executive came and i come to know that the product that they deliver is duplicate, it is not mine so i must say these are thief.

They pick my product and i am following to get the product back and still i did not get the product

It is around 3 month period and still i did not get my product (Led) back at my home.

These are the complaint number and follow up calls and date.

Comaplint -
"oc[protected]" on 13 aug 2016
"oc[protected]" on 9 oct 2016
"oc[protected]" on 6 nov 2016

Follow up calls on service center
13 aug 2016
20 aug 2016
19 sep 2016
20 sep 2016
9 oct 2016
11 oct 2016
15 oct 2016
18 oct 2016
6 nov 2016
24 nov 2016
30 nov 2016
1 dec 2016

Apart from this i have many follow up call on their private number given to me, and they keep making fake commitment and keep lying,

Below are the given number and details which keep lying
Mr juniad - [protected]
Shiv shakti enterprise (I do not have full details)
Bhuvnesh mehta

I must say this is worst service experience i am dealing with

Dear Sir,
I have contacted so many time via mail or physical also to Bajaj peoples but they are not responding. Before one month When I have visited Bajaz Allianz Jaipur office about my claim they said that one doctor prescription is missing in your claim you have to complete the same. I have completed their requirement of doctor prescription. Today when I have visited Bajaj office Jaipur office now they are saying your claim has rejected by company. I asked about the reason of rejection that you found any false claim but they are not telling me and saying that is our internal we cannot confirm you the reason. If they will not confirm me what can I do. I need your favor in this regard.

Best regards,

Yogendra Sharma,
Territory Manager,
Jaipur (Jaipur Region)


Bayer CropScience Limited
Off. 430, 4th Floor,
Jaipur Electronic Market, Scheme 10 B
Mohan Nagar, 302018
Jaipur, India Tel:[protected]
Fax:[protected]
Mobile: +91 [protected]
E-mail: yogendra.[protected]@bayer.com
Web: http://www.bayer.com

The reference number is generated on receipt of below documents/Intimation.

CLID : 1117954
Policy No : OG[protected]-00000215
Proposer Name: BAYER CROPSCIENCE LIMITED
Patient Name:BHUMIKA SHARMA
Claim Number:OC[protected]-00006350

Dear Sir,

This is to bring to your notice the following complaints regarding my car insurance with M/s Bajaj Allianz General Insurance Company Ltd, Pune, Maharashtra represented by their Motor Claims office, Bajaj Allainz GIC, Third floor, Finance Tower, Kaloor, Cochin 682017. I have a car insurance with the said company bearing policy No: OG[protected]-00017727 and a claim number OC[protected]-0000301, pertaining to this complaint. The following are the detailed items in my complaint.

1. This claim was processed with a huge delay in settlement of around more than 50 days (From 28th Aug 2016 till 19th Oct 2016) for no fault of mine which they themselves admitted on several occasions as their surveyor’s callousness.

2. The original compliant was about being compensated for the delay caused and lack of transparency from the insurer’s office (both the HO in Pune as well as the regional claim settlement office in Cochin), where as they conveniently diluted it as the customers lack of knowledge of the depreciation on an 8 year old vehicle’s claim settlement amount.

3. Irated by the insurer’s attitude and callousness, a complaint was launched with the IRDA on their website wide Issue number 64577579 as well as IRDAI Token Number:[protected], which was not taken to conclusion (at least I was not informed about any amicable settlement). In the meanwhile there were several calls from the said insurer’s claim office in Cochin claiming to be explaining to me about the settlement procedure as well as educating me about the nature of depreciation on an 8 year old car’s claims where as the complaint was about the delay and compensating me for the delay and trauma caused due to the callousness.

4. The original compensation raised with the IRDAI was INR 50, 000/ and as it stands unattended (also I take their multiple attempts to thwart my claim for compensation by misleading me by explaining about unwanted things and by sending me emails as if I accepted everything over the call and thereby making it look like I accepted their settlement to withdraw my IRDAI compliant, very seriously), I am now requesting your good self to direct the insurer to compensate me for INR 100, 000/ (INR One hundred Thousand only).

Policy bond going to be permanent address instead of mailing address
I have given mail address into my forgoing policy. but my consignment no. EA[protected]in is going to be permanent address where nobody is living there.So i want my this consignment no. on my mail address. my policy no. is [protected].

Thanks & regards,
Kumar Gautam
Moh. Gaurakshni, gali no. 1c
Back of Chaturbhuj market, Sasaram
Rohtas (Bihar) 821115
Mob. No. [protected]

Sir, i and my husband while travelling on national highway about 22 days back, met an accident while somebody tried to overtake us from left side and my car volkswogen new vento was damaged rear gate left side and front bumper and we tried to stop our car than it was hit from behind by a another car and damaged left side back bumper and light.
Following that accident we both luckily we both were uninjured in the accident.
Sir, when contacted the person looking after the claims in lucknow, at viraj motors faizabad road, they didn't really help us. I call the body shop to know the status of my car insurance, he told me the server has done but survey denied to giving the insurance of back light and bumper, i call the survey rajesh to know why he denied for them, i explain him about the accident that occurred. He promised me that he will call back but he did not and did not mention why he denied for the claim. He said the incident was not happen without knowing what has actually happens. I still calling rajesh but no reply from the agent.
My car no is up 15 bw 4040 and
My claim no is oc[protected]
Sir, please look into the matter and help us as we really don't have time as we are busy in serving for the people...
Thanking you

With regards
Dr. Anshu singh
Kgmu
Lucknow
Contact no. [protected]

Show quoted text

Sarve shakti suraksha policy was given to me whie my salary account was getting open.That time the representative gave the details that you can surrender the policy when ever you want and some cahrges live be levied due to surrender but they never mentioned that the returns of my money will be dependent on market value.
I went to Bajaj Allianz office for surrendering the policy but he was not sure of the amount though I have already paid 1500*41=61500.He said you will be getting around 40k back.I mean what the hell.What sort of penalty amount is that?
I have been to the office ample of times but they are reluctant to give the proper information.
policy id-[protected]
Member name-Ku ruchi bajaj

I was offered a policy from Bajaj allianz two months back. The corresponding agents and managers ran after me until i take the insurance policy. They lured me with complimentary offers such as free laptop for first premium or cash back. As I dont have enough money I had to borrow from a friend thinking i will get complimentary cash-back or laptop from the company. Once i paid the first premium none of the Agents or managers responded to my calls. Even after calling to their Toll free to raise complaints i did not get proper response. I have mail communication proof that i was offered a complimentary gift.
The reason why i write this complaint is, Agents will tell any rubbish thing to make you take the policy, never listen to them and act wisely. Better enver entertain this kind of people. I thought Bajaj Allainz is a good company but it does not have transparency.

Hi, I did raise claim on 12th Nov 2016 when Car is met with an accident on 11th Nov 2016. Car hit the Compound wall and broke left mirror and front bumper in the mean time Windshield was also hit with the spin-off from Compound. They have asked to raise separate claim for Windshield. This doesn't make any sense since this damage to front Windshield happened with same accident they why different claim?? Pls address immediately.
Policy no: OG[protected]-00002442
When I tried to raise this complaint in your website:
1. Policy no Input doesnt accept all the characters.
2. Its giving me error that DOB & Policy no doesnt match.
I have entered correct info and also check whether there is any typo error in my DOB its not even mentioned in the Policy Document.

Sir,
Myself a Senior resident Doctor in KGMU Lucknow, and a very simple women, I and My husband while travelling on National highway about 15 days back, met an accident while somebody tried to overtake us from left side and my car Volkswogen New Vento was damaged rear gate left side and front bumper and we tried to stop our car than it was hit from behind by a another car and damaged left side back bumper and light.
Following that accident we both luckily we both were uninjured in the accident.
Sir, when contacted the Person looking after the claims in Lucknow, at Faizabad road, they didn't really help us.
Almost 15 days passed and till yet there is no satisfactory reply from bajaj allianz. they said that your car accident multiple times, but sir this is not the truth.
My Car No is UP 15 BW 4040 and
my claim no is OC[protected]
Sir, please look into the matter and help us as we really don't have time as we are busy in serving for the people...
Thanking you

With regards
Dr.Anshu Singh
504' married block
KGMU
LUCKNOW
CONTACT NO. [protected]

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Dear Sir/Madam,

I am writing this email on pre-closed Policy Number: [protected] which needs a name change and my bank account details to send the closure amount.

My name ¿Preethi M¿ is wrongly written as ¿Preethi K¿ in the policy record due to a typo as understood from the customer care person, Would you please kindly change the name as requested in the email attachment.

Also a cheque amount of Rs.24, 029/- was returned as I had closed my citibank account, from which the premium amount Rs.1500/- was debited every month.

My husband Bharath MM (mobile no: [protected]) had contacted your customer service on 06-October-2016. As per your advice, a letter stating the changes and a name change form with two proofs(passport and driving license) and cancelled a cheque is sent to your office.

These proof have been handed to Saravanan ([protected])from CAMs(outsourced by bajaj).

Also I have handed him my bank statements from which it is clear that the premium is taken only from my account.

Kindly contact me for any further details or my husband if I am not reachable. And help us to solve the issue.

To the above problem one of your customer agent have replied
[protected][protected][protected][protected][protected][protected]
Dear Madam,

Greetings!!!

We received your request for name change. We regret to inform you that now name in the policy cannot be changed as your policy is in ‘Foreclose’ status because of nonpayment of premium. You have not paid premium from October 2012. So it is foreclosed from company.

Please feel free to contact us for any query or assistance.

Thanks and Warm Regards,
Aditya Lakhan
Customer Experience
aditya.[protected]@bajajallianz.co.in
Escalation Level 1 : rahul.[protected]@bajajallianz.co.in