Bajaj Allianz Complaints & Reviews

Dear Team,

Reference:
Endorsement/OG[protected]-00162333/AMEYA SARODE/Issue no. 65764410/16.02.2017 // 65872100

I am really annoyed by the services that I am getting to my request & I have faced worst customer service from Bajaj Allianz - Two Wheeler Insurance Team as any other insurance company. If I get chance I would rate my Customer Satisfaction in negative. Your team is just fooling people around by giving assurance of calling back to solve the issue but infact I have to chase by calling customer care(called last week) and yet there is no action on my request. I am really surprised after escalation of this issue there is no action & further annoys me what is the Turn-around-time overall it has wasted my time & money to chase with no outcome at all.

regards,
AMEYA

Respected sir,
It is to bring in your notice that i have submitted one application on 24.02.2017 for not to renew the car insurance policy to your broker/ agent Kataria Automobile and maruti Insurance broking Pvt. Ltd., Dariyapur, Ahmedabad. I was assured by the Manager namely Aniruddha Pathak and Amardeep Mishra that i will receive the refund and no claim bonus within 15 days from the date of application in my bank account. Despite of this, I have still not received refund of my first premium as well as no claim bonus i.e. deposited by me in kataria maruti Insurance broking Pvt. Ltd. as your manager had told on phone. Now i called to your company for the same inquiry but i was told that the policy was already renewed by your bajaj allianze insurance company. The said information was very shocking for me that inspite of written application for not to renew the policy how can a company renew it ? Please resolve it at the earliest and refund my amount in my bank account.

Regards,
Kaushik Pandya

To my utter dismay, I want to bring this to your notice that I have been cheated in the process of getting my car insured from Bajaj Allianz.
The fraud might have been done by a third party but this doesn't seem to be an impromptu cheating attempt to me. I have strong suspicion that Bajaj Allianz staff is involved in this fraudulent activity.

PFB the events which happened in the chronological order.

1. My car inspection was scheduled for Saturday (4th March'17). Around 1:15 PM the person completed the inspection and left.
His Name and Contact number is- Harinder Kashyap +91 [protected]

2. On the same day, I received a call from Bajaj Allianz representative(contact number- +91 [protected]) around 3:15 PM stating that my inspection status is Rejected. As a workaround, he asked me to pay the money in cash so that he could renew the insurance in back date.

3. On Sunday (5th March'17), he sent another Bajaj Sales person. He filled the relevant details and provided me with a stamped cover note(PFA for your reference) and assured me that I would be receiving the soft copy by Monday(6th March'17). Also he collected an amount of Rs.10937 from me.
His telephone number - +91 [protected]

4. When I didn't receive any update from the company, I tried reaching the executive but all in vain. Later his phone got switched off.
When I tried contacting the person who collected money from me, he either didn't receive my call or disconnected. After some time, his phone was also switched off.

I strongly believe that Bajaj staff is also involved in this on the basis of points:

1. My car inspection got rejected on the basis of 2-3 minor SCRATCHES( as mentioned in the trailing mail)
My car is just 3 years old (ran less than 10000kms). How are you asking me to buy this explanation that just because of 2-3 minor scratches the inspection gets rejected???
Also I could see the report mentions front bumper as broken. Do you mind sharing the relevant evidence to support this, because my car might have 2-3 minor scratches but it is not at all broken.

2. In just 2 hours, I got the call from the fraudster that the inspection has been rejected. Now could you please be kind enough to explain me, how the hell did he get my contact details and the information about the inspection status???
(I had got the call from the same person even before the inspection that he could do away with the inspection formality if I could pay in cash for the policy, to which I denied).

3. Moreover, there was not at all any update from Bajaj Allianz about my inspection status. I had to do multiple follow ups just to get the formal mail about the inspection status. Shall I safely assume that this time was bought just to settle the money deceived from me amongst all your staff involved???

I had my car insurance earlier done by Bajaj Allianz last year and wanted to get the same this year as well, but guess that was a big mistake from my end. This kind of behaviour is extremely disgraceful.

I strongly demand an explanation for this on an immediate basis

Dear Sir
I have a policy num[protected] with bajaj allianz which is forclosed.Last month I had visited your Boisar branch to check the status to it they said that the cheque of Rs-27244 is been dispatched amd will recive in a week.
As i dint get any cheque i went back to verify after 15 days and was informed that your cheque of has been sent but there is a change in amt and now it is of Rs-22988 and will receive in a weeks time.
As again the same thing happened I diny receive the cheque I went for verification in boisar branch where i get a reply that your cheque is stail and we will be sending you a new cheque of Rs-20543.
I would like to know how the forclousure amt of cheque changes in just a span of 1month everytime I go to inquire about it.
Pls reply
Thanks
Ashok Kathrani

There is a cooling problem in my Air conditioner and I had lodge a complaint at your customer care cell with complaint number OC[protected] dated 27th February.

The technician visited my place on 2nd march and stated that there is leakage in cooling coil and this needs to be replaced. After around 15 days I receive a call from your warranty department that this leakage could not be repaired.

Can someone from your team advise, why this leakage is happening every year, you can please check the service records that my AC got repaired every year for this leakage. Why this coil has not been replaced at first instance.

I bought ac from godrej and i taken the finance in bajaj and
All the instalment are clear and i took an extende warrenty thru bajaj
O i am not interested for extendedned warrenty due to bad service. My extended warent has been cancelled on 7th march 2017.
For refunding amount, i have alredy sent email to [protected]@bajajallianz.co.in and [protected]@bajajfinserv.in on 7th march 2017
Many times but i have not yet received any responce from bajaj. Kindly look into this and refund my amount asap.

Policy number - og[protected]-00794920

Regards
Angad sharma
[protected]
[protected]@gmail.com

Policy no [protected] Query no 65962433.I was told that proceeds will be credited to my Bank account within 7 days. Again they gave no 66152704 on reissuance. I spoke to Sameer on customer care no and he regretted that payt not done and it will take another 10 days. Surprised to hear this when all documents were submitted on 24th Feb 2017 and policy matured on 27th Feb 2017. Why should it take another 10 days and it is already overdue. I got payt from PNBMettlife within 5 days & from AXIS Mutual fund within 3 days. I REGRET having joined Bajaj Alliance and my intention of taking further policy now stands cancelled. Please revert with status report. Thanks & Regards. Jayanthi Sekar

My policy number is[protected]. This policy is nach monthly installment. I submitted all paper which were asking by company employee. But still it not work. Last year i visited muzaffarpur branch. Again they ask same paper. I provided them. 28 feb 2017 was installment payment date. But nach not working. I gate fade up. I am working abroad. Please solve this issue. Otherwise i will withdraw my policy.

I am a new entrant with your firm with above policy and find a deplorable service at all levels from the company. Insurance company were quite bad in service in 70 to 90's but now majority of the company's render excellent service particularly the best one today is LIC with lightning response.
But your company is still rendering services of 70 and 80's when nobody bothered to respond to any query.

I had sent a truck load of mails to your customer care, personnel like Bonty, Pande and so ON. All i got was auto response. Are your personnel handiccapped??

The premium on my policy is due on 25th March 2017 but you have already debited the amount on 7th March 2017. Please clarify why you want to loot me before I take up the matter with IRDA.

Our company opened a salary account for me on citi bank 4 years back,
While creating account, sales agent explained about the policy, like all the benifits, after creating the policy i came to know the real face of the policy.

They said minimum 4 years lock period, i have completed my 4 years lock peroid, i called the customer care now and wanted to surrender the policy.

They said my total amount paid till date is 96, 000 and they are going to cut 6000 as lots of chargers, they are telling a * reasons to dedcut it.

I asked are you going to add any interested that the money i paid for! They are responding like nothing!

What the hell!

My lic money back policy is 1000 times better than this * policy.

Citi bank - you are loosing your reputation due to this cheaters.

I am planning to talk to my relative, who is working as advocate.

Definitely i wont leave this.

Dear Sir,

I have done the payment kindly send insurance copy, my proposal no 66032165 and reference code 1986485
Recpit no[protected], .Kindly send soft copy and hard copy by couriers, Today is Saturday I am waiting two days for my car policy but you are not send my soft copy any kindly of tragedy with me and my car with my family all over your company responsible

Kindly send soft copy and hard copy by couriers,

Thank & regards
Jatinder Chandyal

Hi Bajaj Allianz,

On 2nd March 2017, around 12 PM, I have tried to Purchase Two wheeler insurance from Bajaj Allianz Online Website using my Debit Card,
when all the details were filled with the help of Bajaj Insurance Agent online, I had made the payment also through my State bank of India debit card, for a premium of 1281 Rupees.

Amount has been debited from my account immediately, but the Insurance policy was not issued, and website redirected saying there was an technical error from Bajaj insurance portal...

Then when i followed up with the insurance agent, he is saying that they have not received amount, but amount has been debited from my account and the transaction is successful.. towards POS BAGICL at Bajaj Allianz General txn#[protected].

Please help me with this issue, i need to get the policy for the amount which i paid, I am not recieving any calls from the Bajaj allianz regarding this issue..

I have the Reference number of the policy : 13362645.

Later when I tried to submit a Complaint in Bajaj Allianz Portal, i was met with other techincal issue saying, Complaint cannot be submitted.

So I believe except accepting money through online, no Other Page is working in Bajaj Allianz portal. Neither it will issue a policy nor you can submit a complaint.(Screenshots attached).

I never expected this sort of issues from a very well known Top Insurance provider in india.

Kindly help me with issuing the Bajaj Allainz Two wheeler Insurance policy for the Amount paid.

Thanks,
Raghuram
[protected]
[protected]@gmail.com

My policy no : [protected], yet to receive cashback after payment of 4yrs of policy premium on time. When contacted office at kollam, kerala - they asked to provide bank details... I linked my branch details on feb12th and they promised tht money would be coming to my account within 10 days... But 20 days passed, i am yet to receive cash back in my account

Dear Sir... greetings to you.

Regarding for the above Plan purpose I was paid Rs:24758/- on dt:25/10/2013.
unfortunately I can"t continued for next premium payments, due to reason of my husband Right Eye injured.so that please refund my amount which was paid, this amount to be use for my husband eye treatment.
my policy no:[protected] & Name of the life assured: chlliboina varalaxmi .
please can you help to us.

Sir, I have purchased a policy from Bajaj Allianz Insurance company Ltd in year 2007 with product named Century plus for a amount of Rs 250000 with a single premium of Rs 50000. My agent was the wife of a clerk of Nainital district cooperative bank Ltd. My agent was his wife but I never met her and all documents work was done by the bank clerk himself.Agent told me that only one premium is sufficient, hence I paid only one premium. Policy was prematurely closed by the company quoted reason that minimum 3 premiums were necessary to run the policy and the prematured amount of Rs nearly 33000 was paid to me through a bank cheque, but this cheque is not received by me till now and when I contact the regional office of the company, they told me that the cheque is already credited by me. It's almost more than 4 years that I am struggling with the company for my money and nothing I get till now.
I have lodged a complaint in Jan 17 through the portal of centre of personnel grievances and redressal.As a reply to this complaint, your (Bajaj Allianz Life insurance company) representative sent me a mail.His reply is
Visit our branch and submit your bank details for payment of RS 16489 .And when I visit your branch, Branch representative told me that he hasn't information regarding this and when he checked online, it shows that the old cheque for which I had lodged a complaint is already encashed.Then when I talked to your customer care representative (Mr. Kiran selvi), he said me that the old cheque is already encashed and company can paid you a additional amount of RS 16489, as a compensation because I have lodged a complaint.
Therefore, I kindly request you to please make it clear that who had make the fault either your insurance agent or the company itself, due to which my policy was foreclosed and I have to bear both financial loss as well as my insurance cover was also gets end.
Please resolve the matter and paid my amount.
Also, it's fruitful for me if you contact me telephonically because I have to discuss the problem of second policy.
Thanks.
With regards.

Dear sir,
my name shabi mohamed.M . my ic code : [protected]; bajaj life insurance,
Tirupur branch..

Ic code activating last year nov 2015, 09/02/2015 login one policy
premium Rs.60000/ commission Received.

last Year dec, 2016 go to login branch my code terminated. reagain my
code activating. policy login premium Rs.800000/-. my code active login
here policy.

this policy customer cheque bounced. so not policy issue.. this time
commissiion bill for the period 21/12/2016 to 31/12/2016. i am received
commission on Rs.2217/-

previeous policy renewal commission .. policy numbers, 1. [protected] date
renewal on 06/05/16. 2. [protected] renewal on 28/07/16, 3. [protected]
renewal on 27/07/16. 4. [protected] renewal on 13/05/16 all policy
commission received on bill cycle 21/12/2016 to 31/12/2016.

reagain my code activating. policy login premium Rs.800000/- policy date
20/01/17 . my code active login here policy.

commission received on bill cycle 01/02/2017 to 10/02/2017..

policy number : [protected], [protected] this policy commission not received
last 2 years, all policy commission received but why cannot u relese this
policy commission. commission amount bulk so u not pay this policy
commission...
yearly once this two policy commission very tension boss.

pls help me .. dec2015 commission loss 13000/- this year same what problem
i need u r helkp ..

penting all policy commission pls relies boss..comeing cycle relies ..pls
as soon as possible...

pls relies this policy commission...

by

shabi mohamed.m
[protected]
tirupur..
[protected]@gmail.com

I purchase led tv from bismi and i taken the finance in bajaj and all the instalment are clear no single installment is pending and i take an extende warrenty too i didt get the policy copy yet i get only the policy number through msg so i kndly request you to send me through email a soft copy of policy detai.
I didnt get the extended warrenty copy yet my policy number is og[protected]-00642314 pls send me on [protected]@gmail.com

HI,
I have this BAJAJ ALLIANCE- SARVE SHAKTI SURAKSHA with policy number :[protected] and Membership number [protected].
I have submitted my policy documents for Cancellation at TCS Insurance Operations, Thoraipakkam, Chennai on FEB 4th, 2017

I Called on customer care of BajajAllainz on FEB 9th, 2017 and surprised to find that the policy is still active.

How many days will it take to process an account for cancellation.
When exactly will I receive my refund amount.

Hope for speedy process and a reply for this

Thanks
Vineela U

Master Policy Holder Details
Policy Holder Name : Dena Gujrat Gramin Bank
Policy No. [protected]
Date of Commencement : 07-Jul-2010

Individual Coverage Details
Insured Member Name : My Name is Mrs.Lilaben Bhikhabhai Raval.
Membership No. : [protected]
Sum Assured (Rs) : 50000
Date of Birth : 01-Jan-1968
Premium : : 2000
Application No. : [protected]

Bajaj Allianz — Post hospitalisation claim is delayed too much


On Jan 9, 2017 Submit a Complaint
Mediclaim Polciy :- OG[protected]-00004405
ID Card No :[protected]
Claim No :OC[protected]-00007980
Ref :- Claim ID 126;
Patient Name :- VIDYA M THORVE

With above compliant Company has given the response as below:-
Complaint Status [Jan 09, 2017] Bajaj Allianz customer support has been notified about the posted complaint.
Bajaj Allianz Customer Care's response, Jan 11, 2017
Your concern has been registered under the reference no.: BA - 111.

Updated: Jan 16, 2017

Present Status :- Company has given the NEFT form to be filled for transfer of mediclaim amount. Almost 15 days has lapsed after submitting the NEFT form, But till date I have not received the funds. Its really disgusting that after 2 to 3 months period company is not able to settle our mediclaim dues.

I would like to make point that proper status of my claim has to be communicated to me, and delay of claim by the company is liable to fetch interest for delay period. I hereby demand the Interest should be paid for me for delayed period. As your written assurance regarding the settlement of claim within 14 days is not implemented.

Hence I have no choice but to lodge the complaint to higher authority if my claim is not settled within couple of days.

Regards,

Mangesh Thorve