Bajaj Allianz Complaints & Reviews

Sir,

My life insurance policy no - [protected], for a sum of rs 50, 000 matured on the 9th of march 2017.
The company, bajaj allianz life insurance co ltd - sent me a letter, stating i should submit the original policy, along with an ecs form duly signed, with the details required.
As advised, i took all the papers to the bombay branch - oriental building, fort, mumbai 400001 on april 24 2017.

The person in charge refused to accept my policy documents, telling me the matter was under scrutiny, and that he was in position to accept anything from me.
He gave me a helpline number - which i was supposed to call and make the claim, since my refund was long overdue.

I made that call - and i was told a call back would be given to me within some time.
I got no call for the same.
Even after 24 hours.

I wrote them mails - more than 1 - asking them to explain the reason why my money was not being refunded to me?
Although i got an automated reply telling me the mail was received, i did not get any reply from the team concerned. Even after 24 hours - and several calls and mails.

I have called the following numbers - pleading them to give me some explanation - some time limit - some reason explaining their behavior.

There has been not a single response from them inspite of many promises being made to me.

I have called on the following numbers -
[protected]
[protected]
[protected]
And finally,[protected]

All the numbers promised me call back by the end of the day.

Not one person had got back to me at all.

Sir - to this date i have not seen any company behave like this with its customers -
Most companies would have credited the money into my bank account without even asking for any documents.
Most calls are not answered - not a single e mail has been given a response -
And my original documents wont be accepted.

This money is important to me sir - as it is hard earned.
I have paid my premium on time - and i expect the refund to come to me on time.
I can understand a delay of about 10 to 15 days, but this is more than a 50 day delay.

If it is a scrutiny it should not be taking that long - and i need a written correspondence for the same - it is the least they can do for me.

I plead you to look into this matter at the earliest.

Thanking you

Yours truly,

Bhavna merchant

Claim no oc /18/1302/1801/00000/336
Policy no[protected]
Sir
My vehicle inova toyta cash less policy purchase by your company.
Your co. Soled cash less but whole in up and mp not tieup mostly major city like jhasnsi agra gwalior
I m not in a position to pay in advance 50% to co.

So please help me and short out the matter.
Vehicle in work shop toyta jhasnsi.
Kindly payment made to toyta by your local branch
Thanks
Madan mohan sharma
— '-'
Surveyor_name - mr mohit sahu mobile no - [protected], has coordinated to complete inspection of your vehicle ka04mq6710 and explained you claim admissibility / assessment details. Kindly get in touch with repairer to expedite repair work.

I took this policy OG[protected]-00003647 on April 15 and had provided NCB certificate of 50%. However sales advisor Rahul and Pushpak had advised that being a saturday they would take 2-3 days to get NCB processed in new car insurance. They suggested to buy policy without NCB and committed to get NCB refund processed in next week.

NCB certificate had been shared with pushpak and Rahul since long time. They have now stopped picking my phone.

Please endorse my policy with 50% NCB and get my amount refunded.

My vehicle car hyundai eon registration no is rj22 cb 0162, insurance claim no. Oc[protected] and my complaint no is 66634090. My car front bumper and beside the left door got damaged at 12/04/2017, 7.45 pm from tempo. Claim not given by company. No one person contact regarding my complaint. Not helping and not supporting customer problems. My self narendra singh contact [protected] mail [protected]@gmail.com

Please provide a receipt of renewal premium of Bajaj Allianz Life Insurence which is paid on[protected] of the policy no. [protected] my Transaction ref No IGABDZSEV4 for Rs. 18654.00 on 20 -Apr-17 11:08. It is paid through on line i.e. net banking of state bank of india of koliabor branch. The premium details are mentioned below... Policy no. [protected], product name CASH ASSURE, Date of Commence ment...4-Mar-2016,

I bought ac from godrej and i taken the finance in bajaj and
All the installment are clear and i took an extende warrenty thru bajaj.I am not interested for extendedned warrenty due to bad service. My extended warranty had been cancelled on 7th march 2017.
For refunding amount, i have alredy sent email to [protected]@bajajallianz.co.in and [protected]@bajajfinserv.in on 7th march 2017
Many times but i have not yet received any responce from bajaj. Kindly look into this and refund my amount asap.

Policy number - og[protected]-00794920

Regards
Angad sharma
[protected]
[protected]@gmail.com

I lodged a claim on 30/3/2017, vide claim no. Oc[protected] regarding extended warranty for my sharp ac.
Now i feel that this company is a total fraud and dont want to fulfill their obligations.
Now after 17 days they want invoice copy of product, why should i wait so long, policy has been issued on the basis of invoice only and they must be having the same. This is simply a delay tactics nothing else.

Rupam saxena

Customer Complaint Division and Marketing division is Pathetic. They don't look professional as they don't treat the customer issues.

From last Three weeks I am sending mails and talking to customer care division regarding non issue of car renewal policy and the amount is already deducted for the same and send the complete transaction details to customer department. But no one is looking into the matter.

These are the level which suppose to look into issues bit they don't bother.
Level 1 Priyanka.Gajbhiv01| Email:
priyanka.[protected]@bajajallianz.co.in
Level 2 Ajinath.Kakade| Email:
Ajinath.[protected]@bajajallianz.co.in

Policy reference no:[protected],

Application no: [protected],

Date of commencement:09-april-2013

Membership no: [protected],

Premium amount: 25000.

I have taken a policy "sarve shakti suraksha policy of bajaj allianz ' through shamrao vital co-operative bank, vashi, sector:15, navi mumbai. Having a premium of rs. 25000 yearly for the last 4 years i. E 9th april 2013. I have not yet received my original policy certificate despite repeated complaints to bajaj allianz. Every year i have to remind bajaj allianz of the policy renewal date instead of the company informing the customer about such details as usual. When contacted shamrao vittal cooperative bank they provided me a duplicate copy of the policy certificate. I am still unaware of the details of my policy, its current market value, and how long i have to keep paying the premium to get back at least my paid principal amount back. Customers like me have lost trust and feel insecure of the fate of investments in these kind of private insurance companies.
Request bajaj allianz customer care intervention as soon as possible.

Policy no.
Claim no.
I had bought 2 wheeler insurance with 0 depreciation and claimed insurance in the first year for same. Now after renewing policy surveyor saying is that my policy got converted into non 0 depreciation. But before submitting claim i confirmed from there executive if my policy has 0 depreciation or not they said yes i have and all expenses are shielded and i only have to pay compulsory excess fees which is 100. But surveyor informed yamaha service center to took 50% amount from me. After that i again called 3 times to bajaj allianz customer care number[protected] and again confirmed if i have to pay anything they said no. I had also registered complaint against surveyor but there's no response from there. So now i'm suffering without bike and i have to pay them 50% charges. If my policy isn't 0 depreciation then why they said it is and i don't have to anything but here i'm forced to pay 50%. And how renewing policy can change the type of policy? Now i want justice
1) because of bajaj allianz i'm suffering without bike
2) i'm forced to pay 50% of bill amount
3) how they can convert my policy into non 0 depreciation? I renewed policy i haven't changed the type of policy
4) they didn't solve my problem even after time limit of 48 hours given by them
5) if i was informed correctly that my policy isn't shielded and i'll have to pay 50% charges i wouldn't have claimed insurance and wasted my time in this all.
6) if policy is not 0 depreciation then why they told me for 4 times that my policy is 0 depreciation?
I have call recordings too (Including 4 time call verification for policy type & rude behavior of there executive) for legal actions against company.

I had a travel insurance and was hospitalized in that period. I have submitted the claim two years ago and still no progress. They said all documentation is done and just payment of the deductible is remaining. After payment of deductible they say pending documentation. Very rude customer care rep Ms. Karthika. Please teach them to be courteous to the customers.

Sir,
I want a copy of my insurance the policy no is og[protected]-00011628.
You can send it at my gamil ([protected]@gmail.com)... And u can contact me at my num ([protected])... Send me the duplicate copy as soon as possible.. So as to not face any problem in future... So please kindly send it as soon as possible... I want it as soon as possible

I am totally dissatisfied by the service provided by Bajaj Allianz.
First of all to get the toll free number is a very challenging task and even though you manage to get it, you would be redirected to different department. The agents doesn’t seem to be responsible to follow up with the issue customer is facing after he has paid for it. The whole team (bajaj alianz customer support and its service centres) are very irresponsible. I logged a call for my AC issue 7 days back and still no one has turned up yet to resolve it. They do not have a proper toll free number the number they are reachable is Haryana number and its an STD call to me. I have to to call them daily for 30 minutes, explain from the begning even after giving the ticket number and they give a false promise that they will follow up and resolve the issue.
After 3 days of ticket creations and daily follow up since the issue was not resolved they simply gave me the service center number and asked me to get in touch with them. It is such an irresponsible thing to do. When a customer has paid them to service they have to take full responsibility to resolve it, instead of giving a service center number. The service center guy Mr. Sathish is one more irresponsible fellow. He also gave false commitments with his team Mr. Masood, Mr. Palani and Mr.Riyaz that they will resolve this issue with in a day. They never came and when I give them a call daily 5 times they say they will send someone and simply play blame game with in eachother. Being a customer I’m not bothered to listen to it. I’m bothered to get my issue resolved which never happened. After 7 days Sathish says that he feels bad about his team that has not resolved the issue and he will assign it to different team. The bajaj service team has not lost anything in this. It is me as a customer lost money and time following up with irresponsible people daily 5 times for continuous 7 days.
I strongly recommend my friends, colleagues, neighbours, relatives and others not to have any policies with Bajal Allianz. If they are not responsible for rectifying home appliance then think about the long term investment they promise. I don’t want anyone to suffer because of such an irresponsible company. I have raised this complaint in consumer complaints, Mouthshut and other grievance websites.
My Name is Syed Ikram. My phone number is :[protected].

Hi

I have purchase a online policy from bajaj allianz at the time of policy purchase they told me that the original copy will be deliverd to me within 7-10 days.
but after almost 1 month i did not receive that same. and on their toll free number they suggest to contact on email. I emailed them but after 3 days no response from them. and after a long time i am very irritated from the service of that company.

Launched Complaint on 01Apr, 2017.

Every time you call @[protected] executive will say your complaint in under process will take 2-3 days.

2-3 days for inspection as per the general procedure.
2-3 days for Estimation to get approval
2-3 days for approval to get approved
2-3 days for getting the query resolved

IS THIS REALLY WHAT YOU EXPECT YOUR CUSTOMER TO EXPECT. AND REMAIN CALM... WTF...

No matter how much you call to the approval head [protected] Bhuvnesh Mehta. He will not pick your call and respond. At the end you will keep calling on direct number and expect to get your query resolved.

Is this kind of service we expect and is this what for we PAID..

Hi,
This is balvinder singh i have purchased bajaj's extended warranty. But the service of bajaj is very poor. I have made a complaint about my voltas ac to be rectified they gave given me a time for 24 to 48 working hrs. Engineer came to my place and advised me that gas is leaked so have to put it for approval from bajaj's extended warranty and it will take 2 more days. I have been calling
Customer service number since 1 week but they are not taking it seriously. I don't know what to do. Service is pathetic. They do not care of their customers.

My name is gautam hazarika a resident of bengaluru city and i have brought the bajaj allianz super saver policy ([protected]) on october 2012. I was told by mr. Shawaiz baig that i can surrender this policy after paying 5 policy premium on time and i will be ending up getting around 7.5 lakhs including 4% of sum assured + the bonus every year. I was paying a premium of 96800 for past 5 years and the sum assured was 102000. Now when i tried surrendering my policy the customer care told me that i will be getting approximately 2.5 lakhs instead of 7.5 lakhs. I did raised a complaint about it and they said they will investigate. After 20 days yesterday i was told that it is my mistake why i didn't discontinue the policy in 15 days of policy issuance. I was not called by any bajaj allainz policy to explain me the terms since my number was updated incorrectly by bajaj allainz. Now they bajaj is blaming me why i didn't read the terms and condition. I read the terms and condition and i contacted shawaiz baig for explaination he explained me some ratio and as a laymay i thought he is telling the fact. My question why bajaj hired a agent who was sellign policy by misleading the customer. Bajaj has cancelled his license in 2015 for all the fraudulent he did all the years. Both baja and agent enjoyed good money from customer. Now its bajaj time to take my case and pay me back my hard earned money with interest. I will definitely show them what a common man can do.

Regards,
Gautam hazarika
[protected]

Hi,

I took a extended warranty for LG Air Conditioner on may 2015 . I called to customer care on 22th may 2017 for AC is not working . Till now no one service engineer will come to my home for servicing the AC. I called to customer care these issue on 25th and 27th with high priority still now no one responding .

Please help me on the same .

I wish to bring to your notice my bad experience with your insurance personnel during my recent visit to the service workshop of ‘green honda’ of hyderabad.
I purchased a ‘honda city’-1.5 during 2011 and since then i am continuously insuring my vehicle till date. Except on one occasion during 2013/14, i never made any claim for any body shop work.
During last year it so happened that i was driving through the thick of a thick traffic near panjagutta, hyderabad and a motor cycle rider tried to overtake my vehicle, lost balance and fell on my vehicle which made a deep scratch on the right side doors. I reported the matter during my service due date in september 2016 and both the service person and insurance person of green honda told me that this can be got done anytime. Later, i was ill and could not take the vehicle for servicing for quite some time. On march 20th i visited the green honda work shop for service and also wanted to get the body shop work done for scratches on doors. I filled the claim form and submitted. The concerned supervisors in green honda, namely mr. Moinuddin and mr. Gangaram have told me that i may have to spend rs[protected] from my side in addition to the claim amount of rs 8000/ from m/s bajaj allainz. I felt that the amount told is exorbitantly high, but wanted to complete the long pending work and hence accepted the proposal.
Later in the afternoon, when i reached home i received an sms from m/s bajaj allainz stating that the claim has been registered and asked me to talk to the concerned body shop person to expedite the work. Incidentally in the sms, the concerned surveyor’s mobile number is also mentioned. I just called the surveyor (Mr. Lingaswamy) to find out the total amount, but to my utter dismay, he told me that the claim cannot be admitted and that he would ask the concerned body shop person, to withhold the work.
Nevertheless, i requested him to send me the report to my mail id and he said he would send it in one hour’s time. Since then i have been following up with him for a detailed report and now 4 days have passed by and so far i have not received the report. Today morning, when i spoke to him, he said that his job is only to conduct survey and generating report is not under his scope and asked me to wait for the report from their head office.
I called the customer care number of pune office[protected] and after a long wait, one ms puja came on line and asked me to contact the local office in hyderabad and gave the number[protected]. I called this number and one mr. Chandarasekhar came on line and he has told me that there are some paint marks on scratches and therefore the claim cannot be admitted.
All the while i am surprised to note that there is a great bureaucratic procedure without any relaxation or consideration to the customer who has been banking for so long a time with your company for so long years?.
I went back to[protected] and this time ms shanthi came on line and i had to explain once again the entire story to her. After listening to me and after many verifications she has told me that she would advise the concerned in hyderabad office to approve the claim and that i would receive a call from local office.
I waited almost for 3 hrs and i did not receive any call. Both the assurances made by ms puja and ms shanthi are fake commitments without any value or concern for the customer!!.
Meanwhile, i contacted the customer care manager of green honda namely mr. Vinay raj goud to sort out the issue since there is a tie up of m/s bajaj allainz with m/s green honda and the insurance policy bears the title “ honda assure” on the left side top of the paper. But mr. Vinay raj is always busy in meetings with new customers and looks like has no time to spare for addressing the problems of old customers. And also the service terms and conditions from green honda are unconditional and one sided. Finally after a rigorous follow up of 4 days with mr. Vinay raj goud, he simply said this issue is not under his purview and asked me to contact one mr. Vinod gupta and gave his number as [protected]. I tried to contact this number and unfortunately this number belongs to somebody else!.
I am terribly upset with the callous attitude of service personnel both m/s bajaj allianz and m/s green honda towards a loyal customer and am nonplussed as to where to go seek the redressal?
And this clearly shows that m/s bajaja allainz is not the company to bank with for insurance for my future requirements?
My vehicle number : ap 28 dk 6453
Policy number : hba/00422241
Date of service : march 20th 2017
Claim no : oc[protected]-00031940

I purchased policy online last year in 2016, for my vehicle hr26 bq 7126... Which was expired on 11 feb 17, when i called bajaj allianz customer care they gave me gurgaon number[protected]... When i called up this nu, ber they said ur policy is purchased online so u need to call pune number[protected].
I called pune number on 21.3.17 they said we will arrange it for me.

After 30 min i got the call from your representative ([protected]) stating that our man will come to ur house to pik up the cash and to complete the formalities.. Mr sameer ali ([protected]) came on 23.3.17 to our house and took rs. 9850, handed over cover letter of bajaj allianz and said that i will get the policy (Soft copy online) within 24 hours.

When i called up today on [protected] and [protected], they maid some excuse and switched off there mobile.
Also i am continuously calling pune[protected] but no one is picking the call.

Please look in to matter and resolve to get my policy renewal done at the earliest as i cant drive my vehicle without policy

Thanks
Anjay sahai
[protected]
[protected]@rediffmail.com