Bajaj Allianz Complaints & Reviews

I purchased a Samsung Smart TV Model no. UA32f5500AR on 30/06/2014 from Samsung Plaza Chennai, financed by Bajaj Allianz.

I registered a complaint on 09/08/2016, complaint no.: OC [protected] on my Samsung Smart TV regarding disruptive picture, and automatic turn on and off of the TV by itself.

Below is a timeline of the complaint and the consequent actions.

09/08/2016: Complaint no.: OC [protected] registered.

26/08/2016: Mr. S.R. Jaganathan from the respective service center picked up the TV for service.

28/08/2016: The service center informed me that the front panel would need to be replaced, and promised to install a new panel for the TV, and that it was already ordered within an expected delivery of 7 days.

05/09/2016: The service manager, Mr. Felix conveyed to me that the front panel was replaced, and the TV must be kept in observation for two days in order to verify the functioning.

However, I did not receive the TV within the two days. Despite my calls to check on the status of the TV, the service center failed to deliver the repaired TV within the promised time.

15/09/2016: The "repaired" TV was delivered to my residence around 7 PM. During the time it was delivered, I found the TV was delivered with only 4 screws in the back cover, instead of 12 screws. I showed this immediately to the delivery person who said that they would bring the remaining screws as soon as possible, but still hasn't returned with the screws as of today, 09/30/2016. I was charged Rs. 13, 500 for the replaced panel under insurance. Additionally, I paid Rs. 1, 950 for deductible and transport charges.

16/09/2016: The next morning, I also discovered that the panel was in fact not replaced. I emailed Mr. Mallika Arjun of Bajaj Allianz regarding this false replacement. Mr. Mallika assured that he would sort out the issue but did not get back to me.

19/09/2016: The TV was completely dead, and did not even turn ON. Until today, the TV continues to remain non-functional. I immediately logged this complaint to Mr. Felix who then said that the motherboard had to be replaced.

24/09/2016: Mr. Felix along with his service technician inspected the TV at my residence, and agreed that the front panel was in fact not replaced, and the authorities at the service center agreed to provide me with a new TV.

Following the last correspondence with Mr. Felix at my residence, I have not received any information regarding the status of this registered complaint. We have photo proofs of the above listed, and can send them to you per request.

Please bear in mind that this is not the first instance of a falsification in the repair by the service center. I faced the similar situation in June 2015 for the same TV where the exact repairs were identified but the service center did not replace the front panel nor the motherboard. After being confronted, the service center replaced the TV with a new motherboard and front panel at my presence, and refunded my paid charges and the insurance cost of my complaint.

This situation has been deeply disappointing and agonizing as a consumer and customer, especially when we have been with Bajaj Allianz for over 15 years. We have been without a TV for over a month, and been accommodating to the repeated wait and service quality during this time.

Per your personnel advice, I also sent an email to Pratibha Lole but haven't heard from her either.

I kindly request you to take immediate action regarding this complaint, and would appreciate a quick resolution to this problem.

I purchased the policy for my bike on 13thsept. I have done everything but I am not getting any response. Payment has been done but i didnt get any document or mail for the same. Even my policy no. not generated and told me to give details as they have some technical issues, i already provided details but no action has been taken. If i call customer care they just told wait for 24hrs your complaint has been raised and you willl get the response but till now nothing happens.
Everyday i am calling customer care but no response till now. They just told me to wait for 24/48 hrs. No response yet. I even mailed them but no response.
Priyanka.Gajbhiv who told me to give information and after providing the information no response from her. Below are the mention emailid which i have cc my situation but no one replied.

priyanka.[protected]@bajajallianz.co.in
Ajinath.[protected]@bajajallianz.co.in
[protected]@bajajallianz.co.in
[protected]@bajajallianz.co.in

Issue NO: 64170345
Ref No :11831070

Thanks
Harsh
[protected]

I must say bajaj allianz should be banned in india as this company employs only crooked and dishonest agents/branch managers who misguide innocent customers specially the beginners with their false promises. I bought the invest plus policy from bajaj allianz manager nitin gawand in 2009 when i was just earning 8000 per month on the false promises that this is a sort of fixed deposit and you will get guaranteed returns - 7% to be fixed in financial year 2009-10 and the company will fix this guaranteed return %age at the start of every financial year. From august 2009 - sept 2016 i have paid a premium of 1 lakh each year amounting to 8 lacs total premium and the current accrued maturity value is 8, 35, 000... Where is the guaranteed returns... Bajaj allianz has looted me and my hard earned money by not disclosing the full facts at the time of selling this products and now if i want to surrender this policy they are charging very high penalty that the accrued maturity value is going into negative numbers... Please help me in fighting with these corrupt people who are liars and just to achieve their sales target making their innocent customers fool. Moreover if any representative of the company had informed me that the returns on this policy are not good i might not have invested a large chunk of my hard earned money and surrendered it way back without bearing much loss. Also he kept the policy term 25 years so that he and bajaj allianz can reap the benefits for a longer period... I am very dishearten and disappointed as i am on the verge of losing my hard earned money...

Below are the details of the call:

Call received from #: +91 [protected]
Topic discussed: unclaimed dividend of rs.2, 89, 748/- on investments of hdfc equity linked fund (there is no such investment done for my policy fund)

Mr. vinit agarwal (i'm sure the identity is incorrect) spoke to me saying that he is from bajaj allianz audit department and that i have a claim o[censored]npaid dividend of above mentioned amount which they will release if i had an insurance policy from hdfc.

He then transferred the call to mr. abhimanyu khurana (again incorrect identity) for him to verify and confirm the credit of funds to my account directly.

I got a doubt on them when they said they are calling from audit department of bajaj allianz from delhi and wanted to verify the same by calling customer care. they also gave a mobile # (+91 [protected]) to contact them after purchasing hdfc policy directly.

I would like to bring this to your notice to take actions to curb such agencies / people who try to take advantage of innocent people. i am not sure how they got the details of my bajaj allianz policy to the update about the last premium amount i paid. when they disclosed the facts about my policy, i almost believed them to be true. but when i confirmed with the customer support about my details, i was comforted to know that there was no investment done in any of hdfc products for which i would have dividend due.

Please escalate this to cybercrime and see that these thugs are taken good care of.

Policy no. Og[protected]-00341735. I have lg led tv which has a extended warranty with bajaj allianz. We have a white spots appreance on our tv and so i made a complaint on 21st of this month. Till date i have not received any call back from bajaj allianz. Complaint no. Oc[protected]. We have made calls to customer service everyday but they take new request of our complaint and then do nothing. Please resolve this issue.

Thanks
[protected]

Dear office of the insurance ombudsman,

My name is aslam latheef and i hold a motor general insurance from the company called bajaj alliance.

Case : skoda rapid i.6 tdr accident
Policy number : og[protected]-[protected]zero depreciation cover)
Car number : ka05 - mc -7305
Claim number : oc[protected]-00011467
Km driven : 11100
Date of purchase : 5th november-2015

I met with an accident, on mysore - bangalore highway. where my body lining of car has been damaged. i have a feedback from the insurance company survey office (who is independent) did the survey and approved the partial amount of claim (considering the one incident damage was occurred in two times)

Please find the detailed email history - attached and i have also dropped a written complain to below address
Office of the insurance ombudsman,
Jeevan soudha building,
Pid no.57-27-n-19,
Ground floor, 19/19, 24th main road,
Jp nagar, 1st phase,
Bengaluru-560 078.
Tel.:[protected] / 26652049
Email:- bimalokpal. [protected]@gbic.co.in

Other than this - i have also raised a complaint with bajaj alliance which has no response from any customer suppor team. below are the contact detials
Complaint :[protected] has been registered in customer care / along copying a email to head of customer care service. please find snap’s/ scan /policy details attached : https://drive.google.com/drive/folders/0b2u-z1i-iganm2dsctywddntufu?usp=sharing

Please guide / acknowledge further.

Many thanks

Aslam latheef
Bsc, mba, llb
M:[protected]
E:[protected]@gremsi.com

On mon, sep 26, 2016 at 1:14 pm, latheef wrote:
Hello nagaraj,

Again i am trying clarify and declare. this is caused by the same incident. like i cleared told that i could not able to note the details of thrid party vehicle in the responsive time that took to understand the whole incident.

When you blaming that the damage is not occurred in the same incident - then provide me valid justification how/ when / why it could not have happen.

I have already given you clear statement in written and explanation as well. i have only submitted my car in skoda center for service - you can take opinion of service center rather blaming your customer. did service center told you that these damages are occurred in two different time? if so then please send me the email.

I think you are trying to show, how rude you can be with your customer if in case if they ask you the right claim. and let me remind you - you are not giving here any charity. i paid my insurance properly and i have complete right to ask for claim for the exact damages occurred.

Many thanks
Aslam latheef

On mon, sep 26, 2016 at 1:02 pm, nagaraj gowda wrote:
Dear aslam,

Lh front door & running board damages are not relevant to the cause of loss hence same was not approved.

Or else please provide me third party vehicle details then we'll investigate the loss.

—
With regards.

K. b. nagaraja
Surveyor & loss assessor
Mob - [protected]

On 26 september 2016 at 12:47, latheef wrote:
Hello nagaraj

What do you mean by partial damage, the dent on the door is partial damage / the dents on body rail is partial damage.? i have paid for "0" depression policy.
Please read the policy agreement if you can.

There is no partial / full damage. there is just damage which would need to be addressed.

You are just approving partial claim / for my full payment.

Many thanks
Aslam latheef

On mon, sep 26, 2016 at 12:40 pm, nagaraj gowda wrote:
Dear aslam,

I am not approving partial damages and i have approved the damages which are relevant to the cause of loss.

—
With regards.

K. b. nagaraja
Surveyor & loss assessor
Mob - [protected]

On 26 september 2016 at 12:33, aslam latheef wrote:
Hello nagaraj

Like i clearly said, the over all damage was happened in one incident, at same time and with racing bikes.

I will not accept the partial claims since i have not paid any partial premium for my car. pics has already been attached / you can review them if you want.

Many thanks
Aslam

On 26-sep-2016, at 12:31 pm, nagaraj gowda wrote:

Dear sir,

Please go through trial mail for your claim approval.

—
With regards.

K. b. nagaraja
Surveyor & loss assessor
Mob - [protected]

On 26 september 2016 at 12:01, aslam latheef wrote:
Adding right email address of ombudsman.

On 26-sep-2016, at 12:00 pm, aslam latheef wrote:

Hello customer team / nagaraj

I have no reply from bajaj alliance nor the survey officer. and tryingto reach claim head of bajaj alliance

Complaint :[protected] has been registered in customer care / along copying a email to head of customer care service.
Please find snap’s/ scan /policy details attached : https://drive.google.com/drive/folders/0b2u-z1i-iganm2dsctywddntufu?usp=sharing

Adding required ombudsman.

If this is not resolved asap then i would be proceeding ahead with legal filing.

Many thanks
Aslam latheef
M:[protected]
E:[protected]@gremsi.com

On 24-sep-2016, at 6:00 pm, aslam latheef wrote:

Hello dear irda cell / bami customer care

I have raised a claim on 21st-sep, 2016 with the regards to the accident i met. and please find my policy details /claim details below.

Case : skoda rapid i.6 tdr accident
Policy number : og[protected]-[protected]zero depreciation cover)
Car number : ka05 - mc -7305
Claim number : oc[protected]-00011467
Km driven : 11100
Date of purchase : 5th november-2015

I hold 10 years old valid driving license, i have bought my car on nov-15, i am facing lot of issues in getting approvals for my claim. please find the details below.

Nature of accident and explanation
Date :18-sep-2016

Three motor cyclist was racing on mysore - bangalore highway and there have reached a possible speed in competing, one racer had hit my car on right hand side trail light and body lining, and another bike was involved scratch of body lining with a dent of left door which was stopped at the signal with the intention of chase and cross covering from the signal

There was accidental damage occurred on body lining (both left and right) of car due to the hit and scratch off the bike in that speed. and /with there is no damage occurred to property /life, and there was no major / minor casualties occurred.
We couldn't get hold of the motor cyclist in the responsive time that we have taken to understand the incident - motorcyclist has already left the accidental spot in the fraction.

There are couple of issues with my insurance vendor bajaj alliance

I tried reaching on bajaj alliance customer care which i could not able to reach customer cars from toll free,
I reached a customer care by paid number and i raised a claim request and customer care promised me, my car will undergo for survey in 24 hours and i have update with in 24 hours.
It took 48 hours and my chase up to get the survey done.
After 72 hours i received a first approval for few of my damaged items (replace right side tail lamp. replace rear bumper. repair & paint right side quarter panel. repair & paint left side front door.5. repair & paint left side running board.)
When i raised a concern about the left hand side body lining - survey officer denied and they completely to took out left side body panel.

Additionally : survey officer informed me that his the other dent would have occurred with some other reason. even after clear explanation over phone and repeated chase up i don't have any response from the claim officer.

I called 3 times - my calls are ignored. on 4th time claim officer denied to update about the claim stating office hours closure.

I would request you to kindly take this as complaint. i had left my car in vinayak skoda and its already been 4 days and continuing, due to this i am facing lot of hassles in transport delays and mental stress in chasing for these things apart from my work. please find the below communication took place. i want this to sorted as soon as possible as i do not have alternate transport option to my office work.

I have not paid partial amount to insure my car and life to accept the partial claim - then what would be need of insuring car?

I will be sending you all the email copies / photos of damages occurred / screenshot of call history / receipt of vinayak car garage to below address
Consumer affairs department
Insurance regulatory and development authority
3-5-817/818, united india towers, 9th floor
Hyderguda, basheerbagh
Hyderabad – 500 029

Kindly acknowledge the same on receipt.

Many thanks
Aslam latheef
M:[protected]
E: [protected]@gremsi.com

On 24-sep-2016, at 4:45 pm, aslam latheef wrote:

Hello customer care

Please action on this, i have just added irda complaint email id.

If there is no further response - i will be proceeding ahead with irda gro for the same and i will moving ahead with legal case file on monday.

Many thanks
Aslam

On 24-sep-2016, at 4:30 pm, aslam latheef wrote:

Hello nagaraj

I tried reaching you couple of time time over a call, but there is no response from your end neither on email nor on mobile.

There is inconvenience for me, if partial claim is going to be approved then i have decided to take my car from garage and would be reaching irda-ombudsman / consumer cell. its already been 4th day there is no much response from bajaj allaince end.

Please respond asap.

@vinayak car : please go proceed on my confirmation.

Many thanks
Aslam latheef

On 24-sep-2016, at 3:54 pm, aslam latheef wrote:

Nagaraj,

I am waiting for your final conclusion, let me know soon - i need to pick up my car.

Many thanks
Aslam latheef

On 24-sep-2016, at 3:04 pm, aslam latheef wrote:

Hello nagaraj

We are not here for taking benefit of doubt. business doesn't work in that way.

I have given you clear explanation what was happened. we also discussed the same thing over phone, if you dont want to release a claim doubting on customer or to avoid paying your customer even in this situation then i am helpless and i will not accept the approvals you are providing. i will reach directly to irda and consumer forum.

I am your customer who has taken bumper to bumper insurance and i met with an accident where my car is body lining damaged and below are the repair that needed to be taken care.

Below damages should be taken care
1 replace right side tail lamp.

2 replace rear bumper.

3 repair & paint right side quarter panel.

4 repair & paint left side front door.

5 repair & paint left side running board.

6 paint job on my left side quarter panel / left back door

If you are going to approve the partial repair, let me clear i would not accept the claim.

Just to add explanation to your below email

First three is already approved.

Fourth & fifth one is not related to the cause of accident (its not a two wheeler hit)
Six one can be approve on the benefit of doubt.
Above approval is the final.
Just in case if you know, bike also has mud guard, handle, foot rest, and also brake peddle on right hand side (which is left hand to my car) - if some one touches over a certain speed scratches will occur. and the door dent and lower body rail dent occurred bike leg gaurd, break peddle and foot rest (depending on the angle of slang of bike)

I cannot accept your final approval, i can only accept for complete damage not for partial. i am going to copy irda from my email and i dont have chase being a victim.

Many thanks
Aslam latheef

On 24-sep-2016, at 2:22 pm, nagaraj gowda wrote:

Dear sir,

First three is already approved.

Fourth & fifth one is not related to the cause of accident (its not a two wheeler hit)

Six one can be approve on the benefit of doubt.

Above approval is the final.

—
With regards.

K. b. nagaraja
Surveyor & loss assessor
Mob - [protected]


On 24 september 2016 at 14:09, aslam latheef wrote:
Hello nagaraj

I need my claim to be approved for the damage occurred. this is a new card which i purchased, and i hold driving license from 2007 onwards - i am an executive professional, and i have no interest on false claim just to make a clear.

Below damages should be taken care
1 replace right side tail lamp.

2 replace rear bumper.

3 repair & paint right side quarter panel.

4 repair & paint left side front door.

5 repair & paint left side running board.

6 paint job on my left side quarter panel / left back door

Please check and approve the same

Many thanks

Aslam

On 24-sep-2016, at 1:45 pm, nagaraj gowda wrote:

Dear mr. aslam,

Still what do you want to approve?

—
With regards.

K. b. nagaraja
Surveyor & loss assessor
Mob - [protected]

On 24 september 2016 at 13:27, aslam latheef wrote:
Hello nagaraj

I disagree - there is typo there, i mentioned right door - please go ahead and inspect right door (there is nothing happened). if you want you re-inspect the same if you want.
Just to add you with i am attaching the declaration which i had sent you.
— — — — — — —
Hello mr. nagaraj

As discussed, this mail brings to kind notice about the incident for claim registered oc[protected]-00011467

Nature of accident and explanation

Three motor cyclist (pulsar 220, apache rtr, yamaha rx100) was racing on mysore - bangalore highway and there have reached a possible speed in competing, one racer had hit my car on right hand side trail light and body lining, and another bike was involved scratch of body lining with a dent of right door which was stopped at the signal with the intention of chase and cross overing from the signal

There was accidental damage occurred on body lining (both left and right) of car due to the hit and scratch off the bike in that speed. and /with there is no damage occurred to property /life, and there was no major / minor casualties occurred.
We couldn't get hold of the motor cyclist in the responsive time that we have taken to understand the incident - motorcyclist has already left the accidental spot in the fraction.

I hereby declare that this whole incident with notice is true. and i would request you to approve the claim asap as the car has already dropped as vinayak skoda service center.

Please find my car and policy details enclosed below
Case : skoda rapid i.6 tdr accident
Policy number : og[protected]-00054413
Car number : ka53 - mc -7305
Claim number : oc[protected]-00011467

Many thanks
Aslam latheef
Bsc, mba, llb
Md, pi business solutions llp
M : +91-[protected]
O : +91-[protected]
E: [protected]@gremsi.com
[protected]@pibs.in
— — — — — — — — — — — — —

Please refer my complete email declaration, and also i have given the written statement on the policy claim paper submitted with a clear indication what was happened - and the same i have given clear explanation over call as well and i hope you have already taken snap of it.
We are not doing any charity here - i am asking my right to claim with the incident occurred and i pay insurance only to secure my complete vehicle and life - neither i have paid a partial amount to insure partial service.

Please approve the same on the claim accordingly.

Many thanks
Aslam

On 24-sep-2016, at 1:07 pm, nagaraj gowda wrote:

Dear ansar pasha,

There is a small changes in my approval (by over site i have mentioned left side door & running board)

Please go ahead with below mentioned work as per cause of accident.

Replace tail lamp.
Replace rear bumper.
Repair & painting right side quarter panel.

Other side.

Dear aslam,

As per your cause of accident i have approved above damages and there is no damages to right side door hence same was disallowed.

Please go through your written statement.

With regards.

K. b. nagaraja
Surveyor & loss assessor
#266/b, 1st floor, 36th a cross,
7th block, jayanagara,
Kanakapura road, bangalore 560082
Land line - [protected]
Mob - [protected]

On 24 september 2016 at 12:24, aslam latheef wrote:
Hey nagaraj,

I have explained you that as well, that the body linining on left hand side and right hand side has been impacted.

"three motor cyclist (pulsar 220, apache rtr, yamaha rx100) was racing on mysore - bangalore highway and there have reached a possible speed in competing, one racer had hit my car on right hand side trail light and body lining, and another bike was involved scratch of body lining with a dent of right door which was stopped at the signal with the intention of chase and cross overing from the signal"

Please check and approve the same.

Many thanks
Aslam latheef

On 24-sep-2016, at 11:34 am, nagaraj gowda wrote:

Dear aslam,

I have approved damages as per your cause of accident and explanation.

—
With regards.

K. b. nagaraja
Surveyor & loss assessor
Mob - [protected]


On 24 september 2016 at 11:26, aslam latheef wrote:
Hello nagaraj

There is also left side quarter panel not included it is also scratched paint job need to be done. please check and approve the same.

Let me know if you have any question.

Many thanks
Aslam

On 24-sep-2016, at 11:17 am, nagaraj gowda wrote:

Dear ansar pasha,

Please go ahead with below mentioned work.

Replace right side tail lamp.
Replace rear bumper.
Repair & paint right side quarter panel.
Repair & paint left side front door.
Repair & paint left side running board.
Above approval is subject to policy terms & conditions.

Please feel free to contact under signed for any clarification.

—
With regards.

K. b. nagaraja
Surveyor & loss assessor
#266/b, 1st floor, 36th a cross,
7th block, jayanagara,
Kanakapura road, bangalore 560082
Land line - [protected]
Mob - [protected]

Hi,

My name is nagendra prasad bobba and my policy number og[protected]-00000017.

I purchased travel insurance on 8-july-2016 with start date of 13-july-2016. i asked them to provide the list of participating doctors where i am travelling and they could not provide that list even after two days. so i decided to cancel as i was not feeling confident enough with this service. i went to local office and submitted the requested documents in person for cancellation on the 12-july-2016. they said money would be refunded in 15 days but it's been close to 3 months and there is no update from the company. there is no response from the customer service via email or phone.

Btw their customer service number on their website goes to a test mailbox

Dear sir
I am Alidraj from Delhi i want to say that my car water damage so my car one part name flywheel its metal bajaj allainz man name is ajay choudhry says this part is in cover in fiber his abusing me and so pls do something then i was going consumer court my policy no. OG[protected]-00059519 my vechile no:- DL 3CCK 1155

THANKING YOU
ALIDRAJ
[protected]

My car Volkswagen Polo HR20Z6318 got minor accident in Sector 46 gurgaon market speed breaker. Due to this mobile oil of car got leaked. I immediately used bajaj alianz road side assistance toying service and sent car to service center. After inspection Volkswagen body shop concluded car engine got seized, as per them if mobile oil gets leaked car engine gets seized within 30 seconds.

Volkswagen body-shop come up with estimate of 4, 26, 000 to replace engine however car IDV is 4, 06, 000 so the case was going towards total loss. Volkswagen bodyshop also suggested engine short block part replacement which may cost around 2, 75, 000.

All these things were discussed with Bajaj Alianz surveyor, manager and Volkswagen bodyshop AGM in a conference call. Bajaj Alianz wanted to go with engine repair prospect but Volkswagen AGM clearly said Volkswagen senior technician does not recommend repair as there are lining on piston and engine will broke down again in future. Still unfortunately Bajaj Alianz come up with repair approved estimate and with 1 month repair warranty. If after repair engine gets broke down again car is of no use and it may also risk someone's life. Engine current run is only 56k.

I hereby request you to please help me in getting justice either by engine part short block replacement or if estimates are high I am ok with total loss with complete IDV settlement. I have attached Volkswagen bodyshop initial estimate 4, 26, 000, approved estimate by bajaj alianz and toying receipts.

Below is brief-up:

1. Accident date - 7th of July ~5:30 PM near Sector 46 market Gurgaon
2. Toying to Sector 52 volkswagen service center from sector 46 - 7th of July ~6:30 PM
3. Toying to Bodyshop sector 18 from sector 52 volkswagen service center - 8th of July
4. In house Survey - 11 July
5. Survey by Bajaj Alianz - 18 July
6. Followed up for more than 1 month to get decision on claim
7. Approval for engine repair - 23 August
8. Complaint raised in IRDA on 29th August

No response from Bajaj Alianz yet

Policy No - OG[protected]-00010731

**************************************************************8

Email Communication -

Claim no HR20Z6318 A/c Mr. RK Arora Claim no. OC[protected]-00008035 at M/s Frontier Auto, GGN
Inbox
x

avnish kumar
Jul 26

to FAPL, BODY, Anil, me
Sir,

As discussed, kindly dismantle engine and call undersigned for further inspection.

Also please provide:

1. Towing receipts involved in the said loss

2. Spot photographs if any

Regards,

AVNISH KUMAR (B.E.) surveyor & assessor 133, Rajendra Bhawan Rajendra Place New Delhi-110008 Contact no[protected],[protected]

Nikhil Arora
AttachmentsJul 26

to sk.malhotra, sk, avnish, FAPL, BODY, Anil
Avnish,

I am under impression you are coordinating with Mr Harish AGM-Bodyshop for inspection. He has already shared estimate of 4, 26, 726, - not sure how it was estimated without dismantling engine. Please find attached estimate copy and Towing receipts.

I would again request you to please co-ordinate with Bodyshop if anything is required related to inspection.

Matter has already been delayed, appreciate if you can fast track the process, expecting better services from Bajaj Alianz.

Regards,
Nikhil Arora
+91-[protected]

3 Attachments


Nikhil Arora
Jul 28

to avnish, FAPL, BODY, Anil, sk.malhotra, sk
I didn't hear back or got response of this email.

I called on number[protected] mentioned in Avnish signature. Avnish was not available and spoke to Virender. Got to know from Virender, engine has not been dismantle yet and he is expecting to get it done by workshop in next 30 mins. Post that, Avnish will be doing further inspection by today.

Spoke with Harish AGM workshop and he confirmed the same.

Can I expect status on daily basis in email? When can i expect claim settlement, any tentative date?

Below is the summary -

1. Accident date - 7th of July ~5:30 PM
2. Toying to Sector 52 volkswagen service center - 7th of July ~6:30 PM
3. Toying to Bodyshop sector 18 from sector 52 - 8th of July
4. In house Survey - 11 July
5. Survey by Avnish - 18 July

Appreciate f you can fast track the process!

Regards

Nikhil Arora
Aug 4

to avnish, FAPL, BODY, Anil, sk.malhotra, sk
Avnish,

How are you progressing? Did claim get approve?

Regards,
Nikhil Arora

Nikhil Arora
Aug 8

to avnish, FAPL, BODY, Anil, sk.malhotra, sk
Avnish, Harish, Anil -

We all discussed in a conf call - Vehicle is not yet considered for "Total Loss". Avnish and Anil wanted to look on Engine repair prospect.

Harish told Volkswagen technician is Not suggesting for Engine repair by looking at the engine condition as it may broke down again in future. Also, engine repair cost may go significantly high and shall cross 75% of IDV.

Task To Do -

1. Harish to arrange a meeting with Avnish and Volkswagen senior technician to explain the problem by today.
2. Avnish to take decision on claim.

Regards,
Nikhil Arora
+91-[protected]

Nikhil Arora
Aug 9

to avnish, FAPL, BODY, Anil, sk.malhotra, sk
Hi Anil,

What is the decision made? Could you please update? It's been more than a month now, appreciate if you can fast-track the process.

Regards,
Nikhil Arora
+91-[protected]

Nikhil Arora
Aug 10

to avnish, FAPL, BODY, Anil, sk.malhotra, sk
Hi Anil,

We discussed -

Please update on decision made by today EOD.

Regards,
Nikhil Arora
+91-[protected]

avnish kumar
AttachmentsAug 16

to FAPL, BODY, me, Anil
Sir,

Repairs are authorized on the subject vehicle as damaged parts marked as Tick (V) in repair estimate are approved subjected to policy terms & condition.

Please note child parts of engine long block as demanded in estimate such as Crank Shaft & Bearings, Connecting rod bearing set, Oil Pan etc are approved subjected to policy terms and condition. Kindly completely dismantle the engine & FR Bumper and call undersigned for any other part found damaged as requested in estimate and labor settlement.

Cashless is subjected to Delivery Order (DO) from the insurers only.

Also please arrange ID Proof & Address Proof as per KYC form as enclosed as Pan Card copy is not legible.

3 Attachments


Nikhil Arora
AttachmentsAug 16

to sk, sk.malhotra

3 Attachments


FAPL
AttachmentsAug 23

to me, Anil, avnish, BODY
Dear Sir,

Greetings from Volkswagen Gurgaon!!!

This has reference to your vehicle bearing Regn No HR20-Z-6318

We wish to inform you that we have received approval from insurance co. to start the repairs
of Engine assy. with child parts (as per estimate attached).

Request you to kindly approve the repairs ASAP to start the approved repairs by insurance co.

Thanking you & assuring you of our best services at all times.

3 Attachments


Nikhil Arora
Aug 23

to FAPL, Anil, avnish, BODY, sk, sk.malhotra
Hi Rahul,

Could you please advice how did you conclude engine repair is the best option instead of Engine part replacement (Short Block)?

I have been told by Harish earlier that Volkswagen technician is Not suggesting for Engine repair by looking at the engine condition as it may broke down again in future. This was the reason Engine part replacement (Short Block) was suggested.

If you are confident engine repair would not cause any issue related to engine in near future at-least for next 1 year considering just 56k engine run as of and most importantly there would not be any compromise with human safety, please go ahead with repair.

If you are going with repair as a temporary solution just to settle down claim please do not proceed.

Please note Volkswagen would be liable for any issue related to engine in near future.

Best Regards,
Nikhil Arora
+91-[protected]

FAPL
Aug 26

to me, Anil, avnish, BODY, sk, sk.malhotra
Dear sir

Greetings from Volkswagen Gurgaon!!!

As per the prior discussion with you regarding your car, the insurance company has allowed for the repair of engine.
The child parts will be replaced regarding the same.

Further, after dismantling of engine we will check for any other damages, if found, we will let you know & also the insurance company.

The engine child parts which will be replaced or any problem occurs regarding the same, will bear the warranty of one month from date of invoice of the same and will be liable to insurance company as per requirement.

Nikhil Arora
Aug 26

to FAPL, Anil, avnish, BODY, sk, sk.malhotra
Harish, we discussed, please hold on this as the risk is high. I will look for legal advice.

Nikhil Arora
AttachmentsAug 29

to complaints
Hi IRDA,

We discussed, my car Volkswagen Polo HR20Z6318 got minor accident in Sector 46 gurgaon market speed breaker. Due to this mobile oil of car got leaked. I immediately used bajaj alianz road side assistance toying service and sent car to service center. After inspection Volkswagen body shop concluded car engine got seized, as per them if mobile oil gets leaked car engine gets seized within 30 seconds.

Volkswagen body-shop come up with estimate of 4, 26, 000 to replace engine however car IDV is 4, 06, 000 so the case was going towards total loss. Volkswagen bodyshop also suggested engine short block part replacement which may cost around 2, 75, 000.

All these things were discussed with Bajaj Alianz surveyor, manager and Volkswagen bodyshop AGM in a conference call. Bajaj Alianz wanted to go with engine repair prospect but Volkswagen AGM clearly said Volkswagen senior technician does not recommend repair as there are lining on piston and engine will broke down again in future. Still unfortunately Bajaj Alianz come up with repair approved estimate and with 1 month repair warranty. If after repair engine gets broke down again car is of no use and it may also risk someone's life. Engine current run is only 56k.

I hereby request you to please help me in getting justice either by engine part short block replacement or if estimates are high I am ok with total loss with complete IDV settlement. I have attached Volkswagen bodyshop initial estimate 4, 26, 000, approved estimate by bajaj alianz and toying receipts.

Below is brief-up:

1. Accident date - 7th of July ~5:30 PM near Sector 46 market Gurgaon
2. Toying to Sector 52 volkswagen service center from sector 46 - 7th of July ~6:30 PM
3. Toying to Bodyshop sector 18 from sector 52 volkswagen service center - 8th of July
4. In house Survey - 11 July
5. Survey by Bajaj Alianz - 18 July
6. Followed up for more than 1 month to get decision on claim
7. Approval for engine repair - 23 August

Policy No - OG[protected]-00010731

Regards,
Nikhil Arora
+91-[protected]

I am r Mohan my policy no no.og[protected]
Sony led TV problem, person come and collect the TV 29/08/2016, stel my TV not deliver, that tenician not responding, I ask Sathya agency he give Mr malliga Arjun number, that person also not responding, how long I will wait, I am very reritating u r service, very poor service, first u give responsible for costumer

I have one friends policy fortune plus 2008 but i want to know how much he get on its maturity date 2018 it is 10 yrs term hehas deposited 3 yrs @half yearly prem 7500.00 the policy was done as i advised him to do so now he blames me and forcing me to get money returned as he was assured actually i also tried to help my ic friend ak saha ic no [protected] and stm susanta jana no[protected] they are not helping me this is companys bad remarks i am a political person ican take action against them

Hi Team,

I have Lost my mobile C5 and have submited the required original Documenrts to the bajaj Insurance team i have sent them the hard and soft copies times past 15 days

i have sent the documents through Postal and also the Scan copues twice since from last 30 15 days am getting reply as they need another extra set of documents to start the calim process

Useless replies i get from the Support team please request you to read the customer mail or understand and acknowledge the issue...

But i have never got proper update all the time i use to get copy pasted replies... and all the same story i get is checking with INSURANCE team

and its being almost 25 days i have submited the documents

Regards
Bhanu Prakash
[protected]

The bajaj allianz team has approached me regarding renewal of car insurance, they proposed me we will pay higher IDV for car as a welcome benefit so shift from icici lombard. For the same they sent me a price quote for my car insurance which is expiring on september 2016. On the month of septmeber they received a cheque from me for the same and told they will clear it in two or three days. After 10 days i received a policy having very low IDV value of the car compared to the quote. For the same they told me the amount he told was only for month of august not for september, which was not mentioned anywhere in the quote. Finally another thing they failed to deposit the cheque in the stipulated time and so on my cheque got returned, The reason given by them is since we had inspection in our office we did not do any work for 1 week so we didnot send you cheque for clearance. Now i have sent a mail to them not to go forward with the policy and i have renewed my old policy itself. Because of irresponsible business executives in Chennai i have been put to hardship of cheque return and improper insurance value. The worst in insurance companies, i would recommend everyone to continue with your original policy provider instead of going with new ones.

Bajaj Allianz Extended Warranty for my LG G4 mobile

My LG G4 phone has extended warranty for 36 months. I have claimed my extended warranty on 12-Aug-2016. On regular followups one of the persons from bajaj took my phone on 17-Aug-2016. They said it will be solved in 3 working days. Today is 14-sep-2016. Its been one month, still there is no proper response from the people and no update where my LG G4 mobile is.

I have contacted customer care many times. A complaint is also registered against the case. The Issue no is: 63971485. And they said the concerned people will call in 3 days. No call from them till now.

Everytime when I call them, they said "Phone will be ready in 1 day", "It is on the way", "It is coming from delhi".

Now I'm fed up with these followups and their responses.

Following are some of the numbers given by customer care people:
Mallikarjun - [protected]
Thirumalgherry Bajaj allianze[protected]
No idea whose number is this (Gurgaon) - [protected]
Junaid: [protected]
Chandrasekhar: [protected]

POLICY / CHILD CERT NUMBER : OG[protected]-00241043

I have taken bajaj allianz policy (Policy no. [protected]) on[protected] with monthly premium of rs 1500/-, through citi bank. I have submitted the surrender request on vadodara branch on[protected]. The branch person told me that i will receive approx. Rs 69000/-with in 15 days also he gave me the surrender receipt.

After 15 days when i called customer care that i didn't receive my policy surrender amount. They gave me surprise that your policy is still active. Since you have taken this policy through citi bank and if you want to surrender this policy you have to submit this documents to "mr. K suresh, tata consultancy services, insurance operation, tek tower, 7th floor, 11 rajiv gandhi salai old mahabalipuram road, okkiam thoraipakkam, chennai -600097

I went to branch on[protected] and explain them what customer care person told me and we have couriered policy document to above said address on same day through maruti air courier (Doc. No. :[protected] and from baroda courier was reach to maruti courier chennai branch on[protected]. From chennai maruti have offload the task to st courier service (Doc no.: [protected]). The document was delivered to destination on[protected].

But no confirmation is given to me by chennai branch of from bajaj allianz customer care office that your documents are received. Also customer care person told me that after your documents will reach to chennai they will approve your surrender and sent the documents to bajaj office. And after receipt of documents from tata office. We will do our procedure this whole procedure will take 30 days.

I don't understand i have taken policy from bajaj and not from tata or citi bank, then why they are involving them into this procedure and 30 days is very long time and how to count this 30 days. Also in master policy no where this surrender time period and procedure was mentioned. They only said that policy can be surrender at any branch.

The procedure was not written anywhere in master policy. And not explained to me by any person of citi bank or bajaj

I am totally frustrated now almost one month i am trying to get my hard earned money, and still they are saying 30 more days. Also no confirmation regarding documents receipt status was given. This is pure bluff.

Today[protected] when i called bajaj allianz customer care they still says policy is active

Please give me my money back. I don't wont your policy any more.

With reference to my complaint ref.no.62631150 dt.04/05/2016, i wish to refer to you that mr.k.suresh babu, sales manager, bajaj allianz, tirupati branch has received rs.2.00 lakhs an year and half before, from my savings bank account to his savings bank account ( record exists ) but did not raise the policies thereafter and bluffed for some that he had done it and it is only that he hasn't communicated to me...but when i enquired in online, i found only earlier policies and the fresh ones for which i gave 2 lacs...all the coversations have been recorded (voice recording) in my phone...all sms in pursuing this matter (which reveals that he is guilty) are saved and kept ready for verification.

you may kindly initiate disciplinary action and i shall give the copy of all the proof or /and if you initiate disciplinary action against mr.suresh under intimation to me, even then i can stand to produce all the proof against mr.suresh..all that i need i want to recover the deceived amount completely from mr.suresh with your help;
avsk.suresh officer, indian bank...avsk.[protected]@gmail.com

Hi.

I have taken Bajaj Alliance life insurance policy on 06-May-2012 paying first premium of Rs.6451/-( Bajaj alliance cash gain economy )

After that due to my personal issues and family issues, am unable to make the premium further and not able to continue the policy.hope that would got lapsed.

Currently am job less and we have huge financial crises at our home due to which am cancelling the policy and unhappy with your products.

Since its some how huge amount, I would like to get back my money of the first premium after cancelling the said policy.

Details of the policy:
Name. B.Kuberan
Policy no: [protected]-Bajaj alliance cash gain economy.
Date: 06-May-2012

Kindly do the needful..Am agree to make any minimum deductions for cancellation too if any.

Regards
B.Kuberan
[protected]
[protected]

Myself Arun Kumar from Trichy, am a one of the old customer of Bajaj Fin Serv. I bought an LED LG TV on November 2014 with an extended warranty of our Bajaj Allianz general insurance.
My details are Customer ID: 62513699, Policy number: OG[protected]-00000022.
July 4th I registered a compliant on my TV through customer care number, they given an
claim number: OC[protected].
But my problem is not resolved yet. Only technicians were visited. In this regard, I registered a compliant on 06.08.2016 also for this issue but no response from company side. My complaint number is [protected].
I called your Hariyana service provider that is[protected] on 31st August they put conference call with RM, Mr. Lakshman and Mr. Umapathi that time Mr Lakshman told everything is approved Saturday(03.09.2016) the problem will be solved.
But not solved again and I called again Hariyana office. They connected my call to Mr. Andrews he said, my problem considered as a total loss and he send some documents for claim through mail and said please send the docket number through mail after sending the documents.
I tried lot(more times) to send the docket number to that mail id [protected]@allianz.com but can't.

I want to know when my problem will be resolved and when will i get the settlement. I have to buy a new TV.

Refer ins. Policy no.Og[protected]-[protected]claim lodged on 5/8/2016 vide no. Oc[protected]-00010468 in respect of maruti zen reg.No. Dl9cj2710 met an accident on 4/8/16 and given for repair to m/s unique motors, old palam road, new delhi. Claim form duly filled in alongwith requisite documents, cancelled cheque, and bill dated 22/8/2016 for rs.23714/- was sent to m/s bajaj allianz by m/s unique motors for settlement of claim but so far the insurance claim in respect of aforesaid has not been credited to my account at sbi sector 10 dwarka new delhi so far as i was told by m/s unique motors who received the full payment against the said bill that the amount of claim will be credited within 15 days. Kindly intimate the status and early payment be made. A k hargava (email. [protected]@gmail.Com) mob no. [protected]

Sir/Madam,
As per the subject cited above, during treatment of Bronchiolitis on hospitalization at Alchemist Hospital Punchkula, An extra amount of INR 6000.00 was deducted from me.
As per your cashless policy it is mentioned that the amount charged in the bill during discharging of patient was not deductible.

Herewith this mail for your kind information attaching the copy of dully signed amount of Bills. Please find the enclosed Copy of bills and details of patient and do needful for necessary action for reimbursement of the said amount.
I will be thankful for your kind gesture.

Patient : DAKSH RAJPUR
GMC-[protected]-51671C


THANK YOU
With Warm Regards

Rajeev Kumar Rajput
Mobile No# [protected]