Bajaj Allianz Complaints & Reviews

Respected Sir / Madam,

I am writing this to you after facing loads of challenges at your contact center on[protected] .

I am your policy holder and my extended warranty policy number is OG[protected]-00114173 and I registered a claim on 23rd Oct 2016 and my claim number is OC[protected]-00001897 from then I have been given only and only wrong information by your customer service representatives.

I have bought an LED TV in 2014 and being aware of insurance importance I have taken a Bajaj Extended warranty policy, (here I chose Bajaj over TATA being associated to Bajaj through ) however my decision is not turning out to be good!

Whenever I called up call center they have failed to give me TAT, they have failed to escalate calls to supervisor as they being busy either in meetings / not available on floor (which I am sure not the truth, no Inbound contact center operates without shift in-charge / TLs/ QCs etc). however this is an example of how your executive provides wrong info to save on their AHT or they are worried about their KPI/ KRA/ SLAs but that is making your brand smaller and local than actual.

I had technical person visited my home on 24th and declared that my LED TV has issues with display panel which needs to be replaced, and BAJAJ will arrange for TV to be taken to repair work from my house. Since this day I am chasing BAJAJ to arrange repair work for me. On 25th Oct afternoon I have been fooled by your representative saying they have arranged for required transport and TV will be taken from my home today to get the work done while I asked contact number for transport person I was informed that he is on bike and can not answer calls hence he could not share numbers with me ! however he is on his way to my home….to my surprise no one reached my home.

I am really regretting my decisions of buying Panasonic TV (which gives such a major issues within 2 years), taking a consumer durable finance from Bajaj, and taking extended warranty from Bajaj over TATA.

However I am writing this with an expectation of someone in Bajaj will have ethics to answer customers and to take their claims to settlement level. Also this can be used as another evidence to customer court / ombudsman / IRDA if my issues doesn’t get resolve.

I also expect your contact center has Quality team and they would listen to these calls and take necessary actions.

Hope early reply and resolution to my complaint and settlement of my claim.

Warm Regards,
Sachin Kulkarni | +91 [protected]

I have taken an insurance policy of bajaj allianz for my car from a
Broker Code 10035203
CONTACT NO:_+91-[protected]
+91-[protected].(puneet makhija)
Broker Name:_ S AND R INSURANCE BROKERS PRIVATE LIMITED
i renewed my policy 20 days before the expiration of it the broker came to my home inspected my car and give me a receipt of his office and collected the cheque car till last date that is yesterday
he have not even given me a receipt of my car policy i called him he answered rudely and sid to me i will give tomorrow i waited till next day then he have not updated me any thing so today he mailed me my policy which i have mentioned the number above and changed my address to south saket i have show him all required document also given him pictures of all required documents through whatsaap he still have not given me any reply and now he is not even responding to my calls i asked him yesterday i also want to renew my two more cars insurance if you will treat me like this i wont get it renew from you he said yes you can go anywhere i do not care hope you can help me OR with all documents, call recordings and whtasaap data i have to go further waiting IF YOU WANT I CAN ENCLOSE SCREENSHOT OF THEM.

My name is Md Ashif Ansari, I have policy in in your insurance co, plan name Bharti Axa Life Flexi Save, policy no[protected], having sum assured of Rs 3, 32, 918 and premium amout is Rs 41, 236.10, I paid the the first installment by credit card for full year through my policy agent, he pressurize me for full premium at one time . so I did like that he didn't share me the full term condition of this policy,
He did policy and just went walk away, I try to contact him but his phone is switch off. I am not able to pay this big amount premium in every year and I am not able to survive my first payment as loss.
so please refund my amount, I don't want to harass anymore, otherwise I have to go with legally way as through consumer court or IRDAI authority .

Dear sir,
My new claim month of july 2016 not pay till date, helth insurance bajaj allianz not release my medi claim, 1) claim no. Gmc - [protected]-2002078c 2) claim no. Gmc - [protected]-2002078a

This refers to the above claims, our mr. Jaishankar singh, has received sms and mail stating that these claims are inadmissible. Also while contacted to insrance official/ customer care officer he has informed that dr. Siremdra pd, b. Sc, mbbs (Am) is not qualified doctor as per your norms. Where as in 2015 my daughter had taken treatment from same hospital / same doctor too vide claim no. Oc[protected]-00003348 dtd. 04.06.2015 all ready pay but this time bajajallianz not pay.

Sir,

What patient authority verified doctor's certificate. Not a my fault mediclaim released bajaj allianz last 2015 than my family treatment same hospital /doctor., 2016. My claim amount rs.26349.00 + rs 13275.00. Sir, all ready i pay amount of the july 2106, sir i mentally disturbed and crises of the money due to bajajallianz not pay.

Today i paid my car insurance policy but i din't cheek the pin code so please correct that and send me the correct hard copy at my address type - iii - 376. a. v. nagar. new delhi - 49.

Note not 48 and this is the mistake
I don't know how i carry this wrong policy certificate with me and drive my car a whole year without any doubt. as today i cheek it, it's makes me fearful. now i am very worried about it therefore if you already send my policy copy. please resend that with my request.
My new policy no is og[protected]-00061456
Please do the needfull.
Thanks

Tushar manna

I have purchased sony led tv, with extended warranty from bajaj allianz general insurance company and the period of warranty is from[protected] to[protected]. My tv is not working since 03 months. Inspite of repeated complaints the insurance company has not responded till date. My claim no. Is oc[protected], dt.[protected]. So far no action has been taken and i am regulary contacting the office but so far no action has been taken. I am suffering from august 2016. I have paid rs. 2969/- for extended warranty

MAK/16/Ins. 02.10.2016

To,

The Authorised Signatory,

Bajaj Allianz General Insurance Co. Ltd.,

Dear Sir,

Sub: Pending Renewal of Health Guard Family Floater Policy in the name of Mohd. Akhlaq Khan & Family

Please refer to the following details:-

1) Policy Commencement: From 24.9.2014 to 23.9.2015, Pol. No. OG[protected]-00012001

2) Renewal: From 24.9.2015 to 23.9.2016, Pol. No. OG[protected]-00002803

As per previous Policy renewal scheme, the same should have been renewed from 24.9.2016 to 23.9.2017 but the same is still not done. On several telephonic conversation ( on No. [protected] on 21.9.16 and No. [protected] on 24.9.16 as example), I was assured from your side that there was grace period for renewal without any loss in the policy but grace period was not exposed and your Guide-Booklet even not clears the grace period and renewal at point No. 18 and 43 respectively.

It is, therefore, requested to kindly clear the status of the next renewal of my policy and if all is OK, please renew the policy well in time by auto credit systems and confirm action on my e-mail without delay.

With thanks & regards,

Yours sincerely,

Mohd. Akhlaq Khan

S-10/132-A-2, Hukulganj,

Varanasi-221 002

Contact No. [protected]

MAK/16/Ins.

The Authorised signatory,

Customer Services,

Bajaj Allianz Life Insurance Co. Ltd.,

Sub: Pending renewal case of Health Guard Family Floater Policy No. OG[protected]-00002803.

As assured in your e-mail dated 03.10.16 that the pending matter will be taken out within 48 hours, nothing could be done so far. Hence please renew the policy ( from 24.9.16 to 23.9.2017) as per usual schedule otherwise please note that you will be fully responsible for any kind of losses or consequences in this regard. Your immediate action into the matter is expected.

With thanks and regards,

Yours sincerely,

Mohd. Akhlaq Khan

Mob. No. [protected]

I hansika dilip shah have purchase policy cug plan dated 28.03.2007. I have shown a account statement in 17.03.2011 my fund value is 22611.71. My premium amount in a year 10000 rs. I have paid full three years premium. I have gone bajaj office rajkot received a fund value statement 25.03.2015 my fund value is zero. How can it possible please check it. My policy no. Is [protected]. Cell no is [protected]

I have purchased a led micromax tv 49" in pai international, under bajaj finserv, madinaguda, hyderabad. Took an extended warranty.
Policy number : og[protected]-00181680
Asset invoice number : madi-1109
Asset invoice date : 20-oct-2014

Now i have a small repair in the product and bajaj allianz has denied and cancelled my claim without any notice.
On further inquiry i was informed that the claim cannot be processed without invoice.
But we have a valid policy document with all the details of invoice included in the same.
Further i was not convinced how a policy document cannot be authentic since a policy cannot be generated without an invoice in the first place.

My claim is pending for almost a month now. And i need immediate attention to the claim.

Regards,
Sandeep
[protected]
[protected]

I had purchased a bajaj allianz extended warranty (Policy no og[protected] along with my 51" samsung plasma tv in 2014, worth rs 76500/-.
Recently due to a problem with the display, i raised a claim (Claim no oc[protected] with bajaj allianz in mid-august.
Their affiliate in mumbai, best electronics (Sher-e-punjab, andheri east) picked up the tv on 30th august 2016. Since then they have never contacted me for an update on the fix for the tv. I have constantly followed up on the status and they always gave me the same answer that the replacement panel is awaited from the company.

It has been almost 2 months since they have picked up my tv and there has been no resolution yet. For the last 2 weeks, they have even stopped replying to my phone calls.

This is not just frustrating but also very alarming as i am not sure whether they will every return my tv.
I have sent numerous emails to bajaj allianz customer care ([protected]@bajajallianz.co.in) also but have not received any response from them.

Please let me know whether this will ever be fixed and will i be able to get my tv back.

Thanks,
Tarun runwal
+[protected]

This is regarding Bajaj Allianz Insurance Policy No. [protected] in name of Mrs. Savitri Devi. We have purchased this policy on March 2011 and maturity date was March 2016. In spite of repeated visits to their Jaunpur office and regular follow up, we have not been able to get our cheque for maturity proceeds of our above policy. Kindly help us on this. From Santosh, Mobile:[protected].

I purchased insurance policy of no. [protected] and I paid some of its premiums. But as I was after not inwrested in the policy I wished to close the policy. And I did so. But after closing I was hopping that I would get the paid premiums retured with whatever the cancellation charges deducted. But the executive's rejecting to do so. As I asked him why can't I get it back he refused to tell.
So i want to know why that is so.Pleas do...

I have raised a request for my lg "led 32" on 8 aug 2016 complaint id oc[protected]
I am following up on this case every day but no one is helping me out i am totally pissed off with the service.. Its been more than 2 month 4 days and issue is still not resolved.
When ever i call the customer care they are not ready to help..
Can some one please help me out regarding this issue.

Subhash sharma
[protected]

I have raised a request for my samsung led 32" on 14 sep 2016 complaint id oc[protected]
I am following up on this case every day but no one is helping me out i am totally pissed off with the service.. Its been more than 25 days and issue is still not resolved.
When ever i call the customer care they are not ready to help..
Can some one please help me out regarding this issue.

Devender
[protected]

Dear sir,
Complainants requested to opponents/ respondents for survey and complainants submitted all desired documents but due to opponents/ respondents negligence, nobody visited workshop for physical survey of complainants vehicle. Complainants took his vehicle back on 19-august-2016 after full payment against engine overhauling from workshop.
Thereafter complainants received a call from opponents/ respondents on 22-august-2016 for vehicle survey.
Complainants informed that she has paid full amount to workshop to take vehicle back due to opponents/ respondents deficiency in services.
Complainants again submitted all desired documents in person to opponents/ respondents executive on 25-august-2016 to claim paid amount, expenses incurred vehicle engine overhauling.
Complainants received a letter from opponents/ respondents on 26-august-2016 to submit documents. Complainants informed opponents/ respondents that she has already submitted all documents in person for an early reimbursement on expenses incurred by complainants for above mentioned damage of vehicle.
That what an utter shock to complainants that after rigorous follow up opponents/ respondents is not bothered to pay. This fact shows opponents/ respondents wrongful intention, dishonesty, fraud and default/ lack/ deficiency in service/ goods/ article.
Complainant have exhausted her life-savings and could not get the response and answer by opponents/ respondents.
That it seems that opponents/ respondents are not interested to reimburse the paid amount and opponents/ respondents want to make more profit unlawfully. Complainant paid the amount because complainants can’t live without vehicle for indefinite periods. Opponents/ respondents is not giving the priority to complainants, procrastinating complainants. Infect it is clearly blatant mistake and fault/ deficiency in service/goods as well as criminal offence committed by opponents/ respondents.

I got an email confirmation from bajaj allianz team on 4th and also on 06th oct saying my email request has been registered for my request/ complaint & someone will call me regarding my concern but no one has till date. Even today i was supposed to get a call from one of your employees but dint get. I am chasing this issue since 3rd oct, have called up several times a day & also sent several emails everyday to get the below issues sorted, but every time my complaint gets noted but no solution or response to it. Please require your urgent attention and help on the same please.

Request you to :

Please can you correct/rectify the policy (Og[protected]-[protected] that you have issued to me on 1st oct 2016. I will pay the difference amount of the policy premium. Please create and share a link with me so that i can pay you.
I have got a ncb of 20 % because of the incorrect details (Previous policy details) updated by the bajaj allianz websales employee rohini bhosale (Emp id - bg22533) when she created the online quote (Abh[protected] for me on 30th sept (Screenshot already shared on emails sent to websales team & customer care). I had not given her any previous insurer policy details (She has added it on her own, saying she needed to add one to fill the new quote for me). I then made an online payment using the same quote as requested by rohini to me to buy this policy. I had raised this complaint via email & phone call on 3rd oct to customer service and websales team.
Fortunately i spoke with her (Rohini bhosale) on the phone (On this number [protected]) on 6th oct at 7 pm and she has agreed & accepted her mistake. Please listen to your recorded calls as per above date & time. She said that the ncb of 20 % was offered to me by mistake by her. Even ankush from her team spoke to me on this same call and recomended me to draft this email to the websales team and get my policy corrected. Which i have done many times since 3rd oct 2016. Please can the ncb showing on my current bajaj allianz policy be corrected (It should actually be zero) and the same rectified policy be issued to me at the earliest. As i am awaiting a claim settelement please give me the same policy number. I will pay the difference amount of the policy premium. Please create and share a link with me so that i can pay you.
Concern:
1. Incorrect details of previous insurer updated on my attached policy by web sales employee (Rohini bhosale, employee id - bg22533). Policy no: og[protected]-00094621.

2. Issues in claim settlement (Claim no: og[protected]-0000273)
Incorrect previous insurer details have been added/updated on my policy by the bajaj allianz web sales employee rohini bhosale. This is also causing inconvenience in my claim settlement as the surveyor is asking for the previous insurer's policy.

As the mistake/error was from bajaj allianz employee my policy details (Ncb correction) should be rectified and corrected policy to be shared with me at the earliest even if it has a claim.
Abhijit ghate.

I am r Mohan my policy no no.og[protected]
Sony led TV problem, person come and collect the TV 29/08/2016, stel my TV not deliver, that tecnician not responding, I ask Sathya agency he give Mr malliga Arjun number, that person also not responding, how long I will wait, I am very reritating u r service, very poor service, first u give responsible for costumer...

Myself dr. lovekush chandra from meerut. i got my polo diesel car insured through bajaj allianz agent in month of february-2016.

Few days back, i got one claim registered of 8000/-rs against claim id-oc[protected]-00012968. but bajaj allianz did not approve the claim by stating that due to breach in ncb claimed in insurance.

I want to bring you in notice that when the ncb demand was raised after few days, the same had been deposit to bajaj allianz at the same time by agent itself and same is updated in your system.

Now, my claim is dis-approved from your end by unknowing reasons. it is your agent fault and he has completed all formalities to buy insurance.

Request you to either approve my claim rs-8000/- considering policy in force or if the policy is not in force then, refund complete premium against my policy no-og[protected]-00000025 ie:14000/-rs with ncb submitted later on.

Dear all,

My car (Dl1rta-6090) met an accident and i sent it to the authorized maruti service centre named aaa maruti service centre, b-244, okhla industrial area, phase - i, new delhi, delhi 110020 for repair. I bought my car on april 2016 this means i have all valid papers and have valid bajaj allianz car insurance. After the survey of insurance person, company denied to pay the insurance amount (No claim) without having any strong reason. I have also called a senior person in bajaj allianz named gurpreet mobile number +91 [protected], he assured me that he will solve the issue however after one call he did not pick my phone. I have called him multiple time but he was not ready to answer the call. I have written email to multiple senior people named umesh kolekar (Grievance redressal unit), gurpreet singh, aneeta bhatt (Ho-direct marketing/general/bajaj allianz), rita franco (Ho-direct marketing/customer care/general) and customer care also. I have received one response from them that my query will solve within 24 hours but i am still waiting for their response. I have again sent reminder to them but there was again no response. I am requesting all of you that please don’t buy bajaj allianz insurance. This is not a good insurance company and people are also irresponsible.

My claim number was oc[protected]-00000805.

For more details you can call me on +91 [protected]

Thanks

Neeraj

Hi,

I had sent the document required for surrendering the policy ([protected]).
by courier (First flight #F991B1400725).
The documents were received on 11th of July.
Yet there is no update on the status of the policy.
Instead I keep getting mails to request for OTP which I have received once.

Please close the policy and give me my invested amount back.

Regards,

Prashant
[protected]