Bajaj Allianz Complaints & Reviews

Dear Sir,

This is to bring to your notice the following complaints regarding my car insurance with M/s Bajaj Allianz General Insurance Company Ltd, Pune, Maharashtra represented by their Motor Claims office, Bajaj Allainz GIC, Third floor, Finance Tower, Kaloor, Cochin 682017. I have a car insurance with the said company bearing policy No: OG[protected]-00017727 and a claim number OC[protected]-0000301, pertaining to this complaint. The following are the detailed items in my complaint.

1. This claim was processed with a huge delay in settlement of around more than 50 days (From 28th Aug 2016 till 19th Oct 2016) for no fault of mine which they themselves admitted on several occasions as their surveyor’s callousness.

2. The original compliant was about being compensated for the delay caused and lack of transparency from the insurer’s office (both the HO in Pune as well as the regional claim settlement office in Cochin), where as they conveniently diluted it as the customers lack of knowledge of the depreciation on an 8 year old vehicle’s claim settlement amount.

3. Irated by the insurer’s attitude and callousness, a complaint was launched with the IRDA on their website wide Issue number 64577579 as well as IRDAI Token Number:[protected], which was not taken to conclusion (at least I was not informed about any amicable settlement). In the meanwhile there were several calls from the said insurer’s claim office in Cochin claiming to be explaining to me about the settlement procedure as well as educating me about the nature of depreciation on an 8 year old car’s claims where as the complaint was about the delay and compensating me for the delay and trauma caused due to the callousness.

4. The original compensation raised with the IRDAI was INR 50, 000/ and as it stands unattended (also I take their multiple attempts to thwart my claim for compensation by misleading me by explaining about unwanted things and by sending me emails as if I accepted everything over the call and thereby making it look like I accepted their settlement to withdraw my IRDAI compliant, very seriously), I am now requesting your good self to direct the insurer to compensate me for INR 100, 000/ (INR One hundred Thousand only).

Policy bond going to be permanent address instead of mailing address
I have given mail address into my forgoing policy. but my consignment no. EA[protected]in is going to be permanent address where nobody is living there.So i want my this consignment no. on my mail address. my policy no. is [protected].

Thanks & regards,
Kumar Gautam
Moh. Gaurakshni, gali no. 1c
Back of Chaturbhuj market, Sasaram
Rohtas (Bihar) 821115
Mob. No. [protected]

Sir, i and my husband while travelling on national highway about 22 days back, met an accident while somebody tried to overtake us from left side and my car volkswogen new vento was damaged rear gate left side and front bumper and we tried to stop our car than it was hit from behind by a another car and damaged left side back bumper and light.
Following that accident we both luckily we both were uninjured in the accident.
Sir, when contacted the person looking after the claims in lucknow, at viraj motors faizabad road, they didn't really help us. I call the body shop to know the status of my car insurance, he told me the server has done but survey denied to giving the insurance of back light and bumper, i call the survey rajesh to know why he denied for them, i explain him about the accident that occurred. He promised me that he will call back but he did not and did not mention why he denied for the claim. He said the incident was not happen without knowing what has actually happens. I still calling rajesh but no reply from the agent.
My car no is up 15 bw 4040 and
My claim no is oc[protected]
Sir, please look into the matter and help us as we really don't have time as we are busy in serving for the people...
Thanking you

With regards
Dr. Anshu singh
Kgmu
Lucknow
Contact no. [protected]

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Sarve shakti suraksha policy was given to me whie my salary account was getting open.That time the representative gave the details that you can surrender the policy when ever you want and some cahrges live be levied due to surrender but they never mentioned that the returns of my money will be dependent on market value.
I went to Bajaj Allianz office for surrendering the policy but he was not sure of the amount though I have already paid 1500*41=61500.He said you will be getting around 40k back.I mean what the hell.What sort of penalty amount is that?
I have been to the office ample of times but they are reluctant to give the proper information.
policy id-[protected]
Member name-Ku ruchi bajaj

I was offered a policy from Bajaj allianz two months back. The corresponding agents and managers ran after me until i take the insurance policy. They lured me with complimentary offers such as free laptop for first premium or cash back. As I dont have enough money I had to borrow from a friend thinking i will get complimentary cash-back or laptop from the company. Once i paid the first premium none of the Agents or managers responded to my calls. Even after calling to their Toll free to raise complaints i did not get proper response. I have mail communication proof that i was offered a complimentary gift.
The reason why i write this complaint is, Agents will tell any rubbish thing to make you take the policy, never listen to them and act wisely. Better enver entertain this kind of people. I thought Bajaj Allainz is a good company but it does not have transparency.

Hi, I did raise claim on 12th Nov 2016 when Car is met with an accident on 11th Nov 2016. Car hit the Compound wall and broke left mirror and front bumper in the mean time Windshield was also hit with the spin-off from Compound. They have asked to raise separate claim for Windshield. This doesn't make any sense since this damage to front Windshield happened with same accident they why different claim?? Pls address immediately.
Policy no: OG[protected]-00002442
When I tried to raise this complaint in your website:
1. Policy no Input doesnt accept all the characters.
2. Its giving me error that DOB & Policy no doesnt match.
I have entered correct info and also check whether there is any typo error in my DOB its not even mentioned in the Policy Document.

Sir,
Myself a Senior resident Doctor in KGMU Lucknow, and a very simple women, I and My husband while travelling on National highway about 15 days back, met an accident while somebody tried to overtake us from left side and my car Volkswogen New Vento was damaged rear gate left side and front bumper and we tried to stop our car than it was hit from behind by a another car and damaged left side back bumper and light.
Following that accident we both luckily we both were uninjured in the accident.
Sir, when contacted the Person looking after the claims in Lucknow, at Faizabad road, they didn't really help us.
Almost 15 days passed and till yet there is no satisfactory reply from bajaj allianz. they said that your car accident multiple times, but sir this is not the truth.
My Car No is UP 15 BW 4040 and
my claim no is OC[protected]
Sir, please look into the matter and help us as we really don't have time as we are busy in serving for the people...
Thanking you

With regards
Dr.Anshu Singh
504' married block
KGMU
LUCKNOW
CONTACT NO. [protected]

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Dear Sir/Madam,

I am writing this email on pre-closed Policy Number: [protected] which needs a name change and my bank account details to send the closure amount.

My name ¿Preethi M¿ is wrongly written as ¿Preethi K¿ in the policy record due to a typo as understood from the customer care person, Would you please kindly change the name as requested in the email attachment.

Also a cheque amount of Rs.24, 029/- was returned as I had closed my citibank account, from which the premium amount Rs.1500/- was debited every month.

My husband Bharath MM (mobile no: [protected]) had contacted your customer service on 06-October-2016. As per your advice, a letter stating the changes and a name change form with two proofs(passport and driving license) and cancelled a cheque is sent to your office.

These proof have been handed to Saravanan ([protected])from CAMs(outsourced by bajaj).

Also I have handed him my bank statements from which it is clear that the premium is taken only from my account.

Kindly contact me for any further details or my husband if I am not reachable. And help us to solve the issue.

To the above problem one of your customer agent have replied
[protected][protected][protected][protected][protected][protected]
Dear Madam,

Greetings!!!

We received your request for name change. We regret to inform you that now name in the policy cannot be changed as your policy is in ‘Foreclose’ status because of nonpayment of premium. You have not paid premium from October 2012. So it is foreclosed from company.

Please feel free to contact us for any query or assistance.

Thanks and Warm Regards,
Aditya Lakhan
Customer Experience
aditya.[protected]@bajajallianz.co.in
Escalation Level 1 : rahul.[protected]@bajajallianz.co.in

Dear Sir/Madam,

This is to inform you that my insurance company bajaj insurance is denying to provide me the full benefit of my car insurance policy.i have given my car for the claim process at Mayapuri Magic Auto, first of all the survey agent did not done survey on time and when he did he did not inform me via call that he had done the survey and what all they are paying for.

I called the body shop guy to know what is the status of the my car insurance they told the servery has done the survey and he denied giving the insurance for the front and back bumper.
I called the servery (named Hemant Kumar) to know why he denied for this, i explain him about the accident that occurred he promised me that he will call back but he did not.

Also he did not mention why he denied for the claim he just said the incident was not happen without knowing what has actually happens.

I am still calling him but no reply from the Agent .

Regards
Prem Pratap Singh
[protected]

Hello,

I have raised claim for my Car insurance.
Details:
Policy Number: OG[protected]-00000127
Claim no.: OG[protected]-00001242

Request raised before 3months still no supportive action from your side.
Your alloted person not responding well, always said busy and in meeting status. This is not good service from your end.
I am tired now with taking followup for this.
Please look in to this asap.

My Life insurance policy No. [protected] which was matured on 10 Sept. 2016. I have raised query No. 64241390 dated 21/09/2016 to transfer my amount to Bank account. All documents are submitted to Bajaj Allianz Office at Shankarseth Road, 7 Love Chowk, Pune on 21/09/2016. Still today amount is not transferred to my account.

Please transfer the amount to my account immediately & communicate the status of the same on phone / email.

The chiranjeevi hospital (Allahabad) is listed in bajaj allianz insurance company limited for cashless hospitalization. But when i went for confirmation, the hospital administration denied to accept my cashless card (Og-[protected]-202316a) that i wanted to use that for my wife's c-section surgery. Administration told me that previously they accepted someone else's cashless card and they didn't get complete amount from insurance company so it was a loss for the hospital. I have emergency because my baby is in breech position and i was totally dependent to that card. I called insurance company's customer care and heard back that they will talk to the hospital and suggested me to visit another hospitals but the other cashless hospitals are very far and not upto the standard. This is really killing situation for me as well as my family. I would like to take a hard action against the insurance company and i also need compensation atleast 20% of sum assured on my policy. Request you to help me: (

Respected sir / madam,

I am writing this to you after facing loads of challenges at your contact center on[protected] and with malikarjun reg manager at [protected]

I am your policy holder and my extended warranty policy number is og[protected]-00123214 and i registered a claim on 28th september 2016 and my claim number is oc[protected]-00000200 from then i have been given only and only wrong information by your customer service representatives and malikarjun

I have bought an led tv in 2014 and being aware of insurance importance i have taken a bajaj extended warranty policy, however my decision is not turning out to be good!

Whenever i called up call center they have failed to give me tat, they have failed to escalate calls to supervisor as they being busy either in meetings / not available on floor (Which i am sure not the truth, no inbound contact center operates without shift in-charge / tls/ qcs etc). However this is an example of how your executive provides wrong info to save on their aht or they are worried about their kpi/ kra/ slas but that is making your brand smaller and local than actual.

I had technical person visited my home on 29th sept and declared that my led tv has issues with display panel which needs to be replaced, and bajaj will arrange for tv to be taken to repair work from my house and it was taken and it has been a month now and i have not received my tv back neither their is any details provided as to the status. Since this day i am chasing bajaj to return my tv

I am really regretting my decisions of taking a consumer durable finance from bajaj, and taking extended warranty from bajaj

However i am writing this with an expectation of someone in bajaj will have ethics to answer customers and to take their claims to settlement level. Also this can be used as another evidence to customer court / ombudsman / irda if my issues doesn’t get resolve and if you guys do not return my tv in proper working condition as soon as possible.

I also expect your contact center has quality team and they would listen to these calls and take necessary actions.

Hope early reply and resolution to my complaint and settlement of my claim.

Warm regards,
Praveen raju| +91 [protected]

Hello sir Iam Nitika dis side calling from shalimar Bagh EMI of Rs.4437/-for Loan#401DPF19786742 and now it has increased to 5212 I don't understand how it is increasing month by month now I hv decided I wil never take any loan from Bajaj insurance and that for sure it is very sad to see this kind of inconvenience from your company pls look in to the matter if you can help.

I opened a Bajaj Allianz Policy on 02/11/2007 with an one time investment of Rs.25000/-. It was told to me that 98% of fund was alotted to me. From the policy later on I have come to know that my fund is invested in EQUITY INDEX FUND -II. and alotted units to me was 1274.2499. But surprisingly when I surrender the policy it has been informed to me that my surrender value is only. Rs.8659.37.
How an investment of Rs.25000 can become to Rs. 8659 after a period of 9 years?
My policy no. is [protected]
My e-mail address : [protected]@oilindia.in
It is very unfortunate and I would like to request a clarification on the same so that I can raise the issue in proper forum.

Dear sir,

I purchase a mobile phone on 22 dec - 2015, sony z5 premium. it was insured by bajaj allianz general insurance (all risk policy). it was fall dawn in water on 6-oct-2016. i am submit all docs which they required proper, neat & clean. but after 25 days they are not call me & not any reply me.
Than i call customer care, they send it was not neat & clean. which docs i send to insured company, same file i am attached. please check it.

Regards
Raj kumar
[protected]

From 31.10.2016
Insured:
Basil miranda, s/o. michael miranda,
Residing at flat no.1 plot no.1123, g-block,
1st street, anna nagar, chennai 600 040

To
Insurer:
M/s. bajaj allianz general insurance co., ltd.,
Represented by its manager
Office nos. 276 & 277 n. nos.497 & 498
5th floor, poonamallee high road,
Isana kattima buildings,
Chennai 600 106
Tel: 044 – 4390440

Madam,

Sub: reminder to my earlier complaint forwarded through my lawyer on 26.10.2016 via e-mail and you have acknowledged the
Receipt of the same – regarding.
—

1. i have insured a motor car bearing registration no. tn02 ak 8224 of ford ikon 1.3 sohc flair model since my purchase on january 2011 and i annually renewed the policy insured under the private car package certificate – cum – policy schedule no. fba/[protected] for the period ending 11.01.2015 and the policy has been renewed for the current year 2016 vide certificate cum policy no. fba/[protected] on 08.01.2016 and the policy is in force.

2. i have paid premium of rs.4, 569/- for the year 2015 and a sum of rs.7, 846/- for the current year 2016 towards total own damage premium (a) apart from total liability covered under the package premium policy. i also paid premium of rs.9, 231/- under the head on own damage (a) i. e., vehicle and non-electrical accessories for the year 2015 and rs.8, 713/- for the year 2016.

3. my vehicle which is fully covered under the above valid insurance policies met with an accident on 02.12.2015 and the days following at flat no.1, plot no.1123, g-block, 1st street, anna nagar, chennai 40 and sustained damages on own fault. subsequently the vehicle was also damaged at koyambedu private bus operators stand where the front side left tyre got cut and the vehicle was made to stand in the incessant rainfall for 24 hours there itself. the said accidents were reported to insurer on 07.12.2015 through my car dealer m/s. chennai ford, arumbakkam, chennai. due to heavy rainfall and floods at chennai, due to the cessation of communication system there was a delay of 5 days to inform the insurer reporting damages caused to the vehicle.

4 (a) my vehicle also met with an another accident on 08.08.2016 at thana street, purasawakkam, chennai on own fault and raised claim on 10.08.2016 for replacement of front bumper and connected non-electrical parts and for damages caused to rear side left door and left side quarter panel. the surveyor surveyed the damages and he has approved only a sum of rs.8, 900/-, while the cost of the parts (bumper and other spares) against the actual cost works out to rs.12, 027/- (including taxes) and cost of labour rs.7, 401/- the total working out to rs.19, 428/-. if 50% depreciation for the parts is allowed the insurer have to indemnify a damages to a sum of rs.6, 000/- towards spare parts and rs.7, 401/- for the cost of labour which works out to rs.13, 401/- against the approved sum of rs.8, 900/-. thus a sum of rs.4, 501/- has been short approved by the surveyor.
(b) further the damages caused on the left back door was assessed to be rs.8, 465/- by m/s. chennai ford, poonamallee has not been approvedr. therefore i have been put to suffer monetary loss. hence there is short approval of rs.12, 966/- (rs.4, 501/- + rs.8, 465/-) by the surveyor which they are bound to indemnify the loss.

5 (a) the body shop work estimates for the claims made on 07.12.2015 works out to rs.50, 000/- before tax as per the estimation letter dated 03.09.2016 by m/s. chennai ford, poonamallee.
(b) as per the insurer’s letter dated 24.08.2016 addressed to me indicated that the preliminary assessed liability by the surveyor was works out to rs.8, 900/- which pertains to 2nd accident on 08.08.2016 and the insurer did not pay any attention to other damages claimed on 07.12.2015 which they termed it as old and accumulated in nature, though the insurer have settled the partial claim of approving ie., self-motor alone and palpably ignored the claims regarding body shop works and the cut tyre which was pending for more than 8 months with the insurer. it is pertinent to point out at this juncture that the surveyor has deliberately uncared for the assessment of other damages at the relevant point of time and the surveyor has chosen to report the damage to self motor among other damages and the claim was approved partially. i am entitled to claim damages under the cover of own damages as per the terms of policy certificate issued by the insurer.

6. as per the e-mail correspondence sent by the surveyor mr. naveen kumar on 29.09.2016 at 12.04 p. m. it is found that a sum of rs.8, 900/- (less tds) has been recommended by the surveyor and the claim is processed for rs.8, 900, only after re-inspection of the entire body shop work being done on 26.09.2016 and that too after an inordinate delay of 50 days and i have been put to suffer and made to incur monetary loss due to the said abnormal delay caused by the insurer in settling the claims thus it clearly tantamount to deficiency in service on the part of the insurer.

7. my legitimate claims regarding the own damage has been consciously delayed in survey of vehicle; then belated approval of claims; and then overlooking the other legitimate claims, which clearly amounts to deficiency in service for not allowing the claim of rs.63, 545/- (including taxes) towards damages for body shop works claims made on 7.12.2015 and rs.12, 966/- towards body shop work claims made on 08.08.2016, the claims raised on 10.08.2016, which totally works out to rs.76, 545/-.

8. i have been forced to settle the bill amount to chennai ford though the insurer have agreed to indemnify the damages failed to honour terms of policy contract.in view of the breach of agreement made in policy terms the insurer are also liable to pay compensation for deficiency in service in disregarding the legitimate claims and for the causing mental agony suffered by making numerous representations dated 10.08.2016, 22.08.2016, 15.09.2016, 19.09.2016 and 21.09.2016 and i quantify the compensation amount to sum of rs.1, 60, 000/- for the same since my vehicle was hiddling for 80 days (23 days) in december 2015 and (57 days) from 10.08.2016 to 05.10.2016.

9. my legal notice through my lawyer dated 17.10.2016 sent on 18.10.2016 by speed post with ack due which was received by the insurer on 19.10.2016 and it is not evoked with any response. therefore i prefer a complaint to your goodself on 26.10.2016 and you have ensured redressal at your end within 48 years, either i or my advocate is responded to the complaint. therefore this reminder is issued for disposal of my complaint.

I hereby request you to instruct the insurer to reimburse the sum of rs.76, 545/- paid to m/s. chennai ford, poonamallee vide their invoice no. rripg03427bl, dated 05.10.2016 to me together with the cost of estimated to rs.5, 500/- and rs.2, 500 towards the cost of horn and further pay a sum of rs.1, 60, 000/- towards compensation for deficiency in service as mentioned above immediately. basil miranda
List of documents
S. no. date description of documents
1 08.01.2015 car package policy certificate – cum – policy schedule no. fba/[protected]
2 08.01.2016 car package policy certificate – cum – policy schedule no. fba/[protected]
3 10.08.2016 claim for accident on 07.12.2015 and 08.08.2016
4 22.08.2016 follow up letter addressed to insurer informing partial approval by surveyor
5 24.08.2016 insurer’s reply stating the liability assessed only rs.8, 900/-
6 29.08.2016 letter addressed to m/s. chennai ford enclosing cheque for rs.13, 000/- demanding to carry out repairs
7 08.09.2016 letter from insurer addressed to insured informing to comply within 7 days
8 10.09.2016 letter addressed to insurer to settle the entire claims
9 19.09.2016 informing insurer that vehicle will be ready on 19.09.2016 demanding to settle the claims
10 21.09.2016 informing insurer that a sum of rs.64, 993/- has got to be paid to m/s. chennai ford
11 23.09.2016 insurer informed insured that only a partial sum of rs.9, 900/- will be paid
12 29.09.2016 e-mail correspondence of naveen kumar, service engineer, motor claims of the insurer that claim is processed to only rs.8, 900/- as recommended by surveyor
13 30.09.2016 invoice of m/s. chennai ford, poonamallee for sum of rs.76, 545/-
14 17.10.2016 legal notice to insurer claiming rs.76, 545/- and damages claiming deficiency in service/disregarding legitimate claims/causing mental agony by making numerous representations to the tune of rs.1, 60, 000/-
15 26.10.2016 e-mail complaint to your goodself id:[protected]@bajajallianz.co.in
16 26.10.2016 e-mail acknowledgment
Place: chennai
Dated : 31.10.2016 basil miranda

I took loan to buy Samsung microwave oven. When I took this microwave oven Bajaj fiance guy told me that i would get 2 Year extended warranty. I opted of that. By putting 1250 Rs. Now my microwave oven have a problem. I launched a complain on 13th october 2016 Claim Number - OC[protected]-00003426 Is Registered By
[protected]@bajajallianz.co.in after sevaral time I request them to solve the issue but still no no action taken still now my email id [protected]@gmail.com.

Respected Sir / Madam,

I am writing this to you after facing loads of challenges at your contact center on[protected] .

I am your policy holder and my extended warranty policy number is OG[protected]-00114173 and I registered a claim on 23rd Oct 2016 and my claim number is OC[protected]-00001897 from then I have been given only and only wrong information by your customer service representatives.

I have bought an LED TV in 2014 and being aware of insurance importance I have taken a Bajaj Extended warranty policy, (here I chose Bajaj over TATA being associated to Bajaj through ) however my decision is not turning out to be good!

Whenever I called up call center they have failed to give me TAT, they have failed to escalate calls to supervisor as they being busy either in meetings / not available on floor (which I am sure not the truth, no Inbound contact center operates without shift in-charge / TLs/ QCs etc). however this is an example of how your executive provides wrong info to save on their AHT or they are worried about their KPI/ KRA/ SLAs but that is making your brand smaller and local than actual.

I had technical person visited my home on 24th and declared that my LED TV has issues with display panel which needs to be replaced, and BAJAJ will arrange for TV to be taken to repair work from my house. Since this day I am chasing BAJAJ to arrange repair work for me. On 25th Oct afternoon I have been fooled by your representative saying they have arranged for required transport and TV will be taken from my home today to get the work done while I asked contact number for transport person I was informed that he is on bike and can not answer calls hence he could not share numbers with me ! however he is on his way to my home….to my surprise no one reached my home.

I am really regretting my decisions of buying Panasonic TV (which gives such a major issues within 2 years), taking a consumer durable finance from Bajaj, and taking extended warranty from Bajaj over TATA.

However I am writing this with an expectation of someone in Bajaj will have ethics to answer customers and to take their claims to settlement level. Also this can be used as another evidence to customer court / ombudsman / IRDA if my issues doesn’t get resolve.

I also expect your contact center has Quality team and they would listen to these calls and take necessary actions.

Hope early reply and resolution to my complaint and settlement of my claim.

Warm Regards,
Sachin Kulkarni | +91 [protected]

I have taken an insurance policy of bajaj allianz for my car from a
Broker Code 10035203
CONTACT NO:_+91-[protected]
+91-[protected].(puneet makhija)
Broker Name:_ S AND R INSURANCE BROKERS PRIVATE LIMITED
i renewed my policy 20 days before the expiration of it the broker came to my home inspected my car and give me a receipt of his office and collected the cheque car till last date that is yesterday
he have not even given me a receipt of my car policy i called him he answered rudely and sid to me i will give tomorrow i waited till next day then he have not updated me any thing so today he mailed me my policy which i have mentioned the number above and changed my address to south saket i have show him all required document also given him pictures of all required documents through whatsaap he still have not given me any reply and now he is not even responding to my calls i asked him yesterday i also want to renew my two more cars insurance if you will treat me like this i wont get it renew from you he said yes you can go anywhere i do not care hope you can help me OR with all documents, call recordings and whtasaap data i have to go further waiting IF YOU WANT I CAN ENCLOSE SCREENSHOT OF THEM.