Bajaj Allianz Complaints & Reviews

Dear Sir,
my name is niamul haq and my vehicle no. is MH02 AR 9992 and engine no. is MD2DGDV22MCK02678 and chaise no. is DVGBMK16984. sir, I lost my original ad xerox of insurance copy so please provide duplicate copy on basis of above information. my e-mail id is [protected]@gmail.com and contact no is [protected].

After waiting for 3 weeks, this is the reply I received:


Dear Sir,


Greetings for the day!


In reference to your query regarding miss-selling of policy number [protected].


We wish to inform you that we have examined the matter thoroughly and would like to share our observations, as follows:


Your policy was issued based on the duly filled and signed proposal form received by the company along with relevant documents. As per the proposal form, you have opted for a “Sarve Shakti Surksha”, with monthly premium of Rs. 3000/- for benefit term & premium term of 10 years respectively. Policy document clearly mention the effect of non-payment of regular premiums and details of the charges, applicable under the plan.


As per verification call our verifier clearly explained the policy terms & condition, also caller informed that policy is from Bajaj Allianz as we have tie up, however you have not disclosed any facts in verification call and never tried to contact us after receipt of policy document. Also you have not approach us in Free look cancellation period.


As you have raised your complaint almost after two years and continued to avail insurance cover also, we have no other option but to presume that you were satisfied with the policy as issued. It is further informed to you that the Insurance Company is bound by the terms and conditions of the policy which is approved by the Insurance Regulatory and Development Authority.


We may review your complaint, incase if you can help us with evidence confirming that allegations made by you are genuine.


For any further assistance you can get back to us, we would be glad to assist you


Thanks and Warm Regards,

And my reply post that:


First of all, in response to your mail, I would like to mention my comments below:

"Your policy was issued based on the duly filled and signed proposal form received by the company along with relevant documents. As per the proposal form, you have opted for a “Sarve Shakti Surksha”, with monthly premium of Rs. 3000/- for benefit term & premium term of 10 years respectively. Policy document clearly mention the effect of non-payment of regular premiums and details of the charges, applicable under the plan." -

Aside from the fact that no charges or deductions were mentioned by the policy agent while explaining the policy (as I have mentioned before, this is before 20 people as well as several HR professionals from the company - evidence of which I will duly share), I recall absolutely nothing about these charges mentioned on the policy document which you claim I have duly filled and signed.
For my benefit, please share a copy of that form with my signature. If you are unable to share the same, I will assume the above statement made by you does not hold true.

"As per verification call our verifier clearly explained the policy terms & condition, also caller informed that policy is from Bajaj Allianz as we have tie up, however you have not disclosed any facts in verification call and never tried to contact us after receipt of policy document. Also you have not approach us in Free look cancellation period".

Since you have brought up your customer service, let me inform you that it is by far the worst that I have faced in my life so far. I did not over the course of these 2 years get any call from Bajaj Allianz regarding this policy. So please check your database when you mention that you explained details to me on the verification call (I'm sure that you would have a recording to prove that I'm wrong if that is the case - kindly share it with me). In fact inspite of contacting Citibank and Bajaj Allianz several times, they had no information about this BALIC plan.
I made several calls in these 2 years, each time getting frustrated with no response. Unable to get any information about this policy, I logged onto the internet and your own Customer Complaint Section on the Bajaj Alliaz website, where I found out how several people had been cheated, like me, through this scam policy that you run, and sadly, are not ready to accept. I had to personally visit the Citibank Nehru-Place Branch to get any details about this policy (which also was an extremely difficult affair for the Customer Service Executive since nobody seems to have any details on this policy anywhere). Throughout the year, both the emails as well as mail communication I received did not anywhere mention any charges or deductions. All these again point towards the fact that the policy is not transparent at all, developed completely in a manner to cheat customers.
It is absolutely false when you mention that I did not try to contact Bajaj Allianz after the receipt of this policy. As mentioned above, I tried to contact you several times on several different occasions, and also tried to discontinue the policy, but due to the sorry state of affairs of your Customer Service, this did not happen.

"As you have raised your complaint almost after two years and continued to avail insurance cover also, we have no other option but to presume that you were satisfied with the policy as issued. It is further informed to you that the Insurance Company is bound by the terms and conditions of the policy which is approved by the Insurance Regulatory and Development Authority."

Already mentioned how I have raised complaints & queries several times in these 2 years, however, you have utterly failed to act on them. When you say that the Insurance Company is bound by several terms & conditions approved by Insurance Regulatory & Development Authority, I do not doubt it. Have they also approved that you cheat & exploit your customers?

I stand by my request to release 100% Principal Amount+ Interest for the policy period as was promised to me, failing which I will approach the highest legal authority to demand justice. I also demand suitable remuneration for the mental torture this has caused me and my family members. I will produce all necessary evidence in the form of several people who are willing to corroborate my account of events.

Further, in-spite of my mail on July 6th to discontinue the policy with immediate effect, another premium of Rs. 3000/- has been deducted from my A/C. This further points towards your shabby customer service. I want that money to be refunded immediately. STOP DEDUCTING PREMIUM FROM MY CITIBANK A/C.

Look forward to a prompt response from your team, and hope it does not take 3 weeks to respond to my mail, like in the previous case. I will not exchange any further communication with your team. I have made my demands crystal clear. If you do not accept, I have no option but to take legal course of action.

Warm Regards,
Aditya Kher

Dear Aditya,

We have forwarded your policy details to the concerned team. The concerned person will get in touch with you & assist you on the same.

Regards,
Bajaj Allianz Life Insurance Team

Where and when i receved my pf withdrol my add c/o shree motors co bakliwal complex mount road aburoad rajasthan pf account no mh/300862/9129 was submitting to company in june 2010but not resolve my complain411006

Dear RK Agarwal,

We are sorry to hear about the incidence. Please let us know your contact details so that we can assist you further on the same.

Regards,
Bajaj Allianz Life Insurance Team

Hi Puneet,

Apologies for the experience you've faced. Request you to send in your contact details at help.[protected]@bajajallianz.co.in.

We've registered your complaint with us with the Reference No. BA - 1061. Please do mention this number in the subject line of the mail while sending the details.

Regards,
Bajaj Allianz General Insurance

In any case windscreen is covered 100% than it should be change in any circumstances

Hi,

Apologies for the trouble you've faced. We have forwarded your issue to our team who will look into this at the earliest.

Your complaint is registered with us with the Reference No. BA - 1060, note this for all future follow ups on this case. Also, feel free to write to us at help.[protected]@bajajallianz.co.in with the given reference no. in the subject line, for any further assistance.

Regards,
Bajaj Allianz General Insurance

Hi Ramodh,

We're sorry to learn about your experience. Request you to send in your contact and policy/claim number at help.[protected]@bajajallianz.co.in.

Also, please note that we have registered your complaint with Reference No. BA - 1058. Do mention this Reference no. in the subject line of the mail while sending your details. We will surely look into your issue at the earliest.

Regards,
Bajaj Allianz General Insurance

My vehicle Skoda Rapid Diesel variant bearing registration no KA-01-MM-5457 met with an accident recently.
I have registered a claim on 14th July 2016 bearing claim no OC[protected]-00007197, Since then my vehicle is in garage (Tafe Access Service center, #919, Bharani Industrial Estate, Chick Begur Road, Off Hosur Road, Kudlu Gate, Bangalore-560068).

Surveyor, AKSHY ADDYA ([protected]) had inspected my vehicle on 18th July 2016. He has approved 60% of the claim.
I had called upon Rajajinagar branch claim office, Bangalore, response that i got from them was, surveyor's call is the final call. we cant do anything much.

I have registered a complaint on the Surveyor(AKSHY ADDYA) bearing no, 63499801. I have not received any call back from anyone of you guys. I am really feeling upset with this response.

From more than a week, my vehicle is lying in the garage. I am really unhappy with the surveyor's response and their valuation. Please look into this issue. Hope I will get a quick response.

Hi Ramodh,

Thank you for sharing your claim number with us. We have forwarded the same to our team and be assured that they will be getting in touch with you soon to address your concern.

Regards,
Bajaj Allianz General Insurance

Hi Krishna,

Apologies for the trouble you've faced. We've forwarded your details to our team and they'll quickly help you.

We have registered your complaint with us with the Reference No. BA - 1059. In case of any further queries on this issue, please feel free to write to us at help.[protected]@bajajallianz.co.in. Do mention the given Reference No. in the subject line of the mail. Thank you.

Regards,
Bajaj Allianz General Insurance

Dear Aquar,

We are sorry for the inconvenience. We have passed this information to the concerned team. They will investigate the matter & will take the necessary action required.

Regards,
Bajaj Allianz Life Insurance Team

Dear Makatha,

We are extremely sorry for the inconvenience. Request you to share your policy details along with contact number at the earliest so that we can assist you further.

Regards,
Bajaj Allianz Life Insurance Team

Hi,

We're sorry about this. Your details have been forwarded to our team and they'll get your details rectified at the earliest.

We have registered your complaint with us with Reference No.: BA - 1053, note this for all future followups on this case and you can also mail us at help.[protected]@bajajallianz.co.in with the given reference no. for any further assistance.

Regards,
Bajaj Allianz General Insurance

Hi,

We've received an update from our team that they have shared the endorsed policy copy with you. Appreciate your support and we wish you a great evening ahead!

Regards,
Bajaj Allianz General Insurance

Hi Shailesh,

Apologies for the trouble you've faced. We have forwarded your issue to our team who will look into this at the earliest.

Your complaint is registered with us with the Reference No. BA - 1052, note this for all future follow ups on this case. Also feel free to write to us at help.[protected]@bajajallianz.co.in with the given reference no. in the subject line, for any further assistance.

Regards,
Bajaj Allianz General Insurance

bro you are right...buying insurance from bajaj is foolishness i renewed bajaj policy 7-8 years for my car...but when i made first claim they refused to give me claim money for front windscreen after an accident.

Hi,

We're sorry for the trouble you're facing. Request you to send in your contact number at help.[protected]@bajajallianz.co.in. Also, the policy number you've shared seems incorrect, please share the same in the format OG-XX-XXXX-XXXX-XXXXXXXX.

Please note that we have registered your complaint with Reference No. BA - 1051. Do mention this Reference no. in the subject line of the mail while sending your details. We will surely look into your issue at the earliest.

Regards,
Bajaj Allianz General Insurance

Hi Vicky,

We're sorry for the trouble. Your details have been forwarded to our team who will look into this and update you with the same.

We've registered your compliant with the Reference No.: BA - 1050, note this for all future followups on this case. Also feel free to write to us on help.[protected]@bajajallianz.co.in for any further assistance.

Regards,
Bajaj Allianz General Insurance

The issue has not yet resolved please do somtething..

I am helpless now Nobody is looking into my matter ..

Not yet Resolved

Hi Harendra,

We're sorry about this. We have escalated your issue to our concerned team and be assured that they will be getting in touch with you soon with an update on this.

Also, your issue has been registered with us with the Reference No. BA - 1048, note this number for all future follow ups on this case.

Regards,
Bajaj Allianz General Insurance

Dear Bajaj Allianz,

I purchased a Samsung Smart TV Model no. UA32f5500AR on 30/06/2014 from Samsung Plaza Chennai, financed by Bajaj Allianz.

I registered a complaint on 09/08/2016, complaint no.: OC [protected] on my Samsung Smart TV regarding disruptive picture, and automatic turn on and off of the TV by itself.

Below is a timeline of the complaint and the consequent actions.

09/08/2016: Complaint no.: OC [protected] registered.

26/08/2016: Mr. S.R. Jaganathan from the respective service center picked up the TV for service.

28/08/2016: The service center informed me that the front panel would need to be replaced, and promised to install a new panel for the TV, and that it was already ordered within an expected delivery of 7 days.

05/09/2016: The service manager, Mr. Felix conveyed to me that the front panel was replaced, and the TV must be kept in observation for two days in order to verify the functioning.

However, I did not receive the TV within the two days. Despite my calls to check on the status of the TV, the service center failed to deliver the repaired TV within the promised time.

15/09/2016: The "repaired" TV was delivered to my residence around 7 PM. During the time it was delivered, I found the TV was delivered with only 4 screws in the back cover, instead of 12 screws. I showed this immediately to the delivery person who said that they would bring the remaining screws as soon as possible, but still hasn't returned with the screws as of today, 09/30/2016. I was charged Rs. 13, 500 for the replaced panel under insurance. Additionally, I paid Rs. 1, 950 for deductible and transport charges.

16/09/2016: The next morning, I also discovered that the panel was in fact not replaced. I emailed Mr. Mallika Arjun of Bajaj Allianz regarding this false replacement. Mr. Mallika assured that he would sort out the issue but did not get back to me.

19/09/2016: The TV was completely dead, and did not even turn ON. Until today, the TV continues to remain non-functional. I immediately logged this complaint to Mr. Felix who then said that the motherboard had to be replaced.

24/09/2016: Mr. Felix along with his service technician inspected the TV at my residence, and agreed that the front panel was in fact not replaced, and the authorities at the service center agreed to provide me with a new TV.

Following the last correspondence with Mr. Felix at my residence, I have not received any information regarding the status of this registered complaint. We have photo proofs of the above listed, and can send them to you per request.

Please bear in mind that this is not the first instance of a falsification in the repair by the service center. I faced the similar situation in June 2015 for the same TV where the exact repairs were identified but the service center did not replace the front panel nor the motherboard. After being confronted, the service center replaced the TV with a new motherboard and front panel at my presence, and refunded my paid charges and the insurance cost of my complaint.

This situation has been deeply disappointing and agonizing as a consumer and customer, especially when we have been with Bajaj Allianz for over 15 years. We have been without a TV for over a month, and been accommodating to the repeated wait and service quality during this time.

I kindly request you to take immediate action regarding this complaint, and would appreciate a quick resolution to this problem.