This email is for raising complaint against kalyani bajaj at mekhari circle bangalore. Below are my list of complaint.
1. Over charged labor amount in bill, charged rs 1600 for labor fees for normal paid service.
2. Fake bill, labor charge is not mentioned clearly on bill, it is mentioned as some "out source job" and "front fork removal" which i have not used in my service.
2. Delivered vehicle late then promise time which wasted my half of day leaving my work. I gave bike at 8.30 am morning, promised delivery time at 1 pm, got call for receiving bike at 2 pm. I reached there at 3 pm but got delivery of my bike at 4.45 pm. They also don't have pickup/drop service (But in website it is mentioned service is there).
3. Miss behavior from staff. Even if they did mistake, they were not aggree to lis
4. Fooling customer by adding services/repair that not required. Made bill amount of rs 4000. Asked me to change gear ring, clutch assemble, front break - how so many problem come with my bike, though i do servicing regularly from authorized service, does it mean previous service guy did not did good service?
Details explanation :
I went to kalyani bajaj at mekhari circle for my 2nd paid service @17000km as i was facing a small gear problem from last 2 days. Service center guy asked me to change clutch assembly and gear ring. I said yes as i was not aware of it what is it.
At the end they charge me rs4000. Among that rs 2300 was spare parts cost and rs1600 was labor cost.
In details :
They initially gave me a bill of rs 2400, i paid the same and about to leave, but as i see labor charge is rs 1600, i raised a concerns and they said they will reduce it wait and few minutes later they come with rs 1500 extra bill saying we forgot to add this in part bill. I said i was about to leave and only because i stayed to asked some explanation about extra charge.
Then i said ok please adjust the new amount with previous extra charged labor amount and tell me figure so that i can pay. But they we disagree with that and forcefully stopped me to pay all amount.
And said "we can't reduce or adjust labor price once invoice is done with this extra part, so pay this extra". Does that means they can put any amount and customer needs to pay it?
My bike details :
Ka 53 ep 2740
I need your support to refund my extra amount that i paid.
Jul 18, 2018
Complaint marked as Resolved
Bajaj Auto customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2018
Bajaj Auto Customer Care's response Hi Manish,
We would like to investigate the issue. You can either call our customer care number at[protected] or register your complaint online by clicking http://bit.ly/2bNK4z5
Also, you can mail your concern at [protected]@bajajauto.co.in
Regards,
Bajaj Auto
Apr 05, 2019
Updated by manish_agrawal400 I raised ticket in bajaj customer care but they closed the ticket . not even called me . Not solved my problem, and no action taken against vendor.
We would like to investigate the issue. You can either call our customer care number at[protected] or register your complaint online by clicking http://bit.ly/2bNK4z5. You can also write to us at [protected]@bajajauto.co.in
Regards,
Team Bajaj V