Bajaj Auto Complaints & Reviews

i have a pulsar150cc bike that i had given for complete engine overhauling at (an authorized service outlet of MGB bajaj ) Hyderabad where i got very ill service and bad response.the engine was poorly overhauled n hoarse noises were still coming MGB Kukatpally" has the worst "After Sale Service" they have behaved Rudly and spoil my PULSAR

purchase the bike year: Aug 2011
Problem: Engine issue 22 nov 2011, Engine minar problem rectifited , but again same issue..
Ap 28 CF 9318


Thanks & Regards
A.Suresh

From
sahadhevan nair
kannanparambil(h)
N.i.t campus(p.o)
calicut - 673601

To
The M/s Bajaj Scooters

Sir,
I purchased a bajaj wave scooters in january 2006 from m/s k.v.r bajaj ,chakkorathekulam, calicut (2006 modal registration no.kl[protected] during the time of purchase they assured me that any complaint arising the scooter condition will be solved
I am an employee of N.I.T calicut since 1975, I have been a customer of bajaj scooter. I have good opinion of Bajaj Scooter, but now I regret to say that my new scooter is having frequent complaints. Each time it is repaired at the above mentioned K.V.R. Motors Calicut. Mileage of the Scooter is very low. Hardly after running 30000 kms, I experienced defect in the sound even after cleaning the carburator the sound defect is not cleared. The authorities of K.V.R. Motors Calicut told me that the Bajaj company has ceased the production of wave scooters after 3 months of my purchase. The spare parts of wave model is not available in market lack of expert mechanic is also a problem. Now they are saying that the engine has to checked and repaired which will amount to Rs. 5000/-. It is not fair that a customer has to bear such huge amount for repair works. Being a new scooter, it has to be in good condition for 12 - 15 years. If not, the cost of the scooter (Rs.42,700/-) may be refunded, or all the repair works should be done by the company, free of cost.

I request you to look forwarding into the matter and give instruction to kVR Bajaj Motors Chakkorathukulam Calicut to do the repair works free of cost. If they are not willing so, I will be forced to take legal steps against the company, which will cause unwanted difficulties to every one.

I expect a good and favourable action from your part.

Thanking you,

Yours faithfully,
K.Sahadevan Nair

From
sahadhevan nair
kannanparambil(h)
N.i.t campus(p.o)
calicut - 673601

To
The M/s Bajaj Scooters

Sir,
I purchased a bajaj wave scooters in january 2006 from m/s k.v.r bajaj ,chakkorathekulam, calicut (2006 modal registration no.kl[protected] during the time of purchase they assured me that any complaint arising the scooter condition will be solved
I am an employee of N.I.T calicut since 1975, I have been a customer of bajaj scooter. I have good opinion of Bajaj Scooter, but now I regret to say that my new scooter is having frequent complaints. Each time it is repaired at the above mentioned K.V.R. Motors Calicut. Mileage of the Scooter is very low. Hardly after running 30000 kms, I experienced defect in the sound even after cleaning the carburator the sound defect is not cleared. The authorities of K.V.R. Motors Calicut told me that the Bajaj company has ceased the production of wave scooters after 3 months of my purchase. The spare parts of wave model is not available in market lack of expert mechanic is also a problem. Now they are saying that the engine has to checked and repaired which will amount to Rs. 5000/-. It is not fair that a customer has to bear such huge amount for repair works. Being a new scooter, it has to be in good condition for 12 - 15 years. If not, the cost of the scooter (Rs.42,700/-) may be refunded, or all the repair works should be done by the company, free of cost.

I request you to look forwarding into the matter and give instruction to kVR Bajaj Motors Chakkorathukulam Calicut to do the repair works free of cost. If they are not willing so, I will be forced to take legal steps against the company, which will cause unwanted difficulties to every one.

I expect a good and favourable action from your part.

Thanking you,

Yours faithfully,


K. Sahadevan Nair

Dear sir / madam
Bajaj auto not support customer.
I have already cumplain bajaj auto my reference number is ' cr - 90648 '.
My bike platina 100. perchase 16.06.2011, m/s bhardwaz moter behjoi road opposit janta petrol pump sambhal 244302 dist moradabad utter pradesh.

Some time ago my bike not work fuel meter, handle lock, horn, clitch. last day complaint bajaj auto ltd but not support & any action bhardwaz moter mr. anil
Anil cell number. [protected]

Pls. help me

Thanks

M/s bajaj auto ltd.

I am mohd ahmad alias sikander from sambhal 244302 moradabad utter pradesh india.
I have purchase your brand bajaj auto limited platina 16.06.2011
M/s bhardwaj moter, opp. janta petrol pump, behjoi road, sambhal 244302.
My bike frame no. md2ddd222upl66948
My bike engine no. d2ubuc71547
Registration no. up 21aj 8601
I have your force big problem last 2 month. my bike fuel meter & lock not work.
I have already complaint your sirvice senter m/s bhardwaj moter, but not any action my complaint.
Pls. change my bike fuel meter & handle lock very soon.

I will hope your passion our satisfaction

Thanks

Mohd ahmad alias sikander
Qazi sarai azad colony near balla ki puliya sambhal 244302
Mob. [protected]
Mob. [protected]

Dear
Sir/ madam,

Thank you for the communication. your request has been registered and your reference number is ' cr - 90648 '.

Our sales/service team will get in touch with you shortly.

Kindly quote the above reference number while making enquires about this request.

I purchased a new Bajaj make platina 100 CC bike from Society Motors Ltd 172/201-W-1 saket Nagar Kanpur. I paid Rs. 42500.00 (throw cheque no.293578,state bank of India IIT branch ,Kanpur on dt. 25.10.2011).
The dealer provided me following three bills
1. Cash memo (no-skt[protected] dt 25.10.2011 amount Rs. 37869.00
2.Registration Charges Rs. 2711.00
3. Insurance Charges Rs. 836.00
[protected][protected][protected]
Total of 1+2+3 =41416.00
[protected][protected][protected]
The difference of amount paid and bills received is Rs 1084.00
Now I feel cheated and want above mentioned difference amount back.

Thanks
Arun Kumar Misra
Department of Aerospace Engineering
Indian Institute of technology
Kanpur.
Tel.[protected]

i have purchased pulsar 220 f from ur chembur east outlet on 20th sep 2011. engine no : 60787 $ chassis no : 45198 . sinc two months i am facing the problems o[censored]r bike & the manger o[censored]r govandi workshop mr.glend is not able to solve that .
the problems are as follows :
1 : engine is overheating
2 : handle tight
3 : battery is getting low when heading is switched on.
4 : oil leaking from the bottom of the engine .
5 : fuel is not showing properly.

these all are the problems i m facing from 2 months .
so its an humble request to look at this problem .

its an serius issue .

thanking u

I have taken a loan against TW from Bajaj Finance. Loan account no is L2WJAI01058308. i have foreclosed it but now bajaj finance is not able to give the NOC bcoz my Last EMI Deduction is not showing in their account. where as i have submittd my bank statement as well which states that EMI has been deducted. I dont know what kind of management bajaj is having & why they are lethargic. They only wants to give a stress to the customers. pls help if any one can do to retrive my NOC. It was a experience which i will never forget till the end of my life.

My self Nitin Jain,
Motorcycle No: DL9S AG 7758
Buy on: 4/10/2011
Buy From: Dewaan Bajaj (Nawada), New Delhi, India.

I buy my new Bajaj Pulsar 150cc on 04/10/2011 from Dewaan Bajaj (Nawada), When i demand my service book from them after few days they said to me very rudely that why you don't take service book at the time of bike buy and they told me to come after few days and I visits their showroom many time and every time they told me the same thing and i have to face lots of difficulty they even don't tell me the clear cut date and this even leads to miss my no of services now you have to say that what can i do. I am a shopkeeper and its difficult to get free time for me.

I hope you Understand my problem and respond me as soon as possible.

Nitin Jain
Ph: +91-[protected]

I ARVIND SINGODE is the owner of Discover 125cc Bike, bearing registration No. KA 38 J 6541. Recently my bike developed a problem. The engine of the bike stops after a run of 2 to 3 kilometer automatically. The authorised service centre mechanic has replace the CDI unit of my bike, with a new CDI unit having different CDI unit number. Now, the engine is not stopping where as it has developed another malfunction. The bike is unable to develop same thrust as it used to be with the original CDI unit. When cross checked with the original CDI unit.

The CDI unit cost 738 rupees. The authorised service centre is not taking responsiblity to rectify it.

Address:

JAI BHAVANI MOTORS
BAJAJ TWOWHEELER SHOWROOM
NEAR HARURGERI KAMAN, B.V.B. COLLEGE ROAD, BIDAR
PH No: [protected]

hello

iam Prashant kumar K, working at DELL Pvt Ltd, HYD.
i set my journey on 18th Oct, 2011 and also i booked my Bajaj pulsar 150 cc bike(BLUE) along with me to the train Nagavali express to Rayagada, which starts at Nizamabad and destination is Sambhalpur Via Visakhapatnam...i booked at Secunderabad(Jn) to Rayagada Via Visakapatnam
i havent got my bike till now.....
bike details are:
luggage reciept number:892046
bike reg num: AP09 CC 5649
date of booking : 18th Oct 2011.
In case if anyone finds this request plz plz plz forward me the details to my
-> cell:[protected](chakrapani,Uncle),
[protected](me),
[protected](Ramakrishna, Father)
Landline:[protected]
email:prasanth.[protected]@gmail.com
address:
Prashant Kumar K
So Ramakrishna K
Budravalsa, Rayagada-765001
Odisha..

i will be very much Thank full to you and i will definately provide u the needfull job.....

Thanks and Regards
Prashant..

Dear sir,
I bought a pulsar 220 dtsfi before 3 years in oct 2008 from raja motors jodhpur and my bike reg no. is RJ19-SK9377. I want to inform you that there is no material available for this bike and they excuse that company stop manfuctaring of dtsfi model so there is no more material of it. At 27 oct 2011 i riding my pulsar and in the midway i stop engine and after that when i restart it it doesnt start so i load my pulsar and reached to raja bajaj motors on 28 oct 2011 they said that they tell me the problem the next day. And the problem was its fuel injector is deffective so i they told me that its available within 7 days bt its 14th day but no response from them atleast they excuse that which man give order he is in holiday of 15 days when he comes then they place the order. Atleast they dont gave me a job card also. I am a employee and i need the bike for travel i am in big trouble. Please do neeful help. Waiting for your response.
Neeraj yadav
46, laxmi vihar, madhuban, basni 1st phase, jodhpur, rajasthan
cotct no. [protected]
[protected]@gmail.com

Sir/Madam'

I parceled my byke pulsar (BR-06Y-4973) , Parcel Way Bill no -374902 on 28.10.2011 from Ernakulam junction to Muzaffarpur junction via Raptisagar exp (train no-12522) in EC97706 .The train has reached Muzaffarpur on 31.10.2011 .but when I inquired about my parcel on 03.11.2011 at Muzaffarpur junction ,the parcel office is telling that it has not reached till yet and they don't know now where is this parcel and when it will reach here .
I and my whole family is very tensed for my byke and response of Muzaffarpur junction parcel office . We are hopeless please help us.


Yours faithfully
Ravi Shekhar
email id- [protected]@gmail.com
Mob no- [protected]

Dear Bajaj Staff.
I am Dinesh, Purchase New bike- Pulsar 135 LSI- 12 Sept 2011 from OM SCOOTERS-SONIPAT-131001(Haryana) but living in Najafgarh-NEW DELHI-43.

BIKE NAME- Pulsar 135Lsi
Date of purchase- 12 Sept 2011
Dealer- OM SCOOTERS -SONIPAT-131001
Chassis No- MD2JDJDZZUCE19586
Engine No- JEGBUE71330

1) First service is done by ROYAL AUTOMOBILES -Najafgarh on 04OCT2011.
From the same day bike giving problem
- Vibration in Engine
- Sound
- Not good pickup as well before, I run the bike more than 500kms
- Engine heating

They charge me-
- 600Rs for bike service and said - its will be best service if you purchase this 600 service pack. And I did.
- After Service within 10days- my Speedometer is not working-DEAD CONDITION.
And the above problems in Engine as well bike pickup.

A) Name of (Person )- Vikram (Royal Automobiles- which handles all customers)
(He talk with me good but not satisfied with customer handling.)
B) Manager- LC SHARMA (ROYAL AUTOMOBILES) - Not ready to listen anything , even he said- "Only your bike giving problems but other bikes are not giving why -- we are doing our work, nothing ..etc etc.
C) Rautela (Dont know exact name) - Store manager - Which he did arguments with me whenever I ask for some customer relationship and management work for my bike but he totally denied me to do anything. Even Said me- " Where from you purchase bike -then you should go there, We can not do anything. You must go to Sonipat where from you purchase the bike.

TO BAJAJ STAFF

- I M TOTALLY FED UP WITH THE BEHAVIOUR OF This SERVICE CENTER people.
Please check all things clearly

a) The Manager making fool and saying there is no wire in store whenever its will come then, I will call you and later he said- Go to the place where you purchase the bike, Even he also said that- "Only your bike is giving problem, there are many bikes comes here and we doing the same work"
BAJAJ STAFF- GO TO service center and check all registers if you can then you can get- how many complaints they have , In my such experience and the same day there was more than 5 complaints and most of customers fed up with these staff.
After that- these staff did not ready to listen anything like-RAUTELA(Store person) saying me foolish thing.
The service is done on 04 OCT 2011 and the next day bike giving problem, Again I went there and ask for these issue , VIKRAM (A person which handling all service customers)respond me good but later after the Manager and store person did not responding me anything

b) Today on 31Oct 2011, I give again complaint of Speedometer-Vikram suggest me to talk with Manager but again manager making fool and wasting my time- Clear said- we can not do anything?

Same with Store person - RAUTELA - Denied me to give any reply and saying the same- Go to Sonipat agency where from you purchase this bike. STUPID making foool me.

- I give complaint there , but they did not give me any slip, any bill or any proof where, I can show that- I came there and give complaint. Even whenever I ask to manager or Rautela, they said there is nothing to give in this complaint.

What is this- why they are making fool - Why company appoint that such type Managers and Store person which they do not have sense to talk with customers and to handle the customers.
# According to them , I need to go Sonipat for this small issue and even they said- there are no warranty for speedometer.
# According to them, they did best service in 600Rs which was not done properly.

Please check this and get back to me.
I went there 5 times and all time- no response and these stupid things.

if you need any thing from me - then I can scanned all billings, documents and can attach again with this complaint.

Regards
Dinesh
[protected]

I purchased a bajaj pulsar 150 on 24th june/2011. I have made all the payments. My bike no. is HR 51 AJ 1321 and i have send you the verification copy of my bank statement from [protected]@rediffmail.com near about two months before but i have not received any response please look into and send my NOC as early as possible

Regards,
jai
[protected]@rediffmail.com
[protected]

Pulsar 150 cc - Bought around 2006 from Khivraj Motors that manages the service as well.
Past 5 years -12 regular services
Average Service bill- 1750 rs
Highest - 11000K(Non accident)

Substandard Parts and over charging- The service center in a bid to maximize profits uses substandard parts: for example i had my battery replaced 2nd time 1.6 months and then it stopped working. The substandard battery was "minda" brand and i was charged 1500k for it. Recently, the battery stopped working and i was told the warranty is only for 1.5yrs. Anyway, they would put any part that would only last for its warranty period.

The Khivraj Motor Mechanic would call you to tell you that a certain part needs to be replaced. However, be sure the original part that needs to be replaced will have little or no problem with it. The mechanic's get a commission of the work and the spare parts sales. If you ask the mechanic if it can be salvaged they will tell you it is critical.

Fake Service: I spoke about the battery problem above. When the bike is given in for service the person incharge makes an initial assesment. I informed him the battery was dead. But i saw a charge for "battery maintainence" when the bill was prepared. When the battery is dead and they have not replaced it. What sort of maintainence? they removed this once i pointed this out.

There were other fake charges like "polishing" which was subsequently removed.

Swindling Schemes: Like AMC and Teflon Coating. AMC promises you 1 free service after 6 services but these 6 services have to be done in a year!! after which the scheme you paid for is invalid same with Teflon.

The fact they siphon off you fuel is pretty well know by all customers, but they seem to not mind it writing it off as an "Service hazard".

The fact it is not really the mechanic but the managers of the station that are unscrupulous. In a bid to increase profits they charge for parts that have no problem or can last and replace them with substandard parts. They have these performance related goals they want mechanics to meet and have sales targets. They ask the mechanics to work with the philosophy "DON'T FIX IT, REPLACE IT". This you would not expect from a brand showroom but a fact nevertheless.

They don't care if you complain because they have a monopoly in the area. You are just one of the 100 bikes serviced everyday. little difference!!!

Anyway you would be better of if you could find a trustworthy local mechanic or another service station in the neighborhood with good reviews

Dear sir/mam,

I am Ravi Purohit brother o[censored]day purohit who is owner of Bajaj wave scooter. Uday gave me his scooter but not RC book. We have talk to Pune-Wakdi wadi show room regarding RC book collection. Acually my brother was out of India, hence he could not collect his RC book at show room. Hence we have talk regarding this matter with Mr. Soumya Das of BAFL - Bajaj Auto Finance Limited, Wakdi wadi show room. He confirmed me my e-mailing that I, Ravi Purohit can collect RC book of my brother Uday Purohit by just submitting e-mail print mentioning that "Ravi Purohit is authorised person to collect Uday Purohit's RC book" sent by Uday Purohit to Ravi Purohit. We have do so but then Mr. Soumya Das of BAFL told that, "ok we have proceed and sent you a RC book." He gave me courier DOCKET number. Courier Party was Professional courier of Baroda- sayaji gunj branch. I went to courier office for collecting RC book as it was too long to receive it at home. The courier party said that the document of docket number given by Mr. soumya das has already sent and receive by receiver at some south india location. I were discussed this matter with Mr. Soumya Das of BAFL. Finally, he confirms that courier party accepted that he had lost your RC book and you have to fill the form of issuing new RC book. He had also sent me the form of issuing new RC book, I have sent it to owner of vehicle i.e. my brother Uday Purohit, Uday had filled and signed the form properly and submitted to Mr. soumya das. Then from that day Mr. Soumya Das was not contacted me even if I tried to contact him but he didn't reply.

The whole matter went on since approx. 2 years.

Please help me regarding this matter.

Balance while riding is good but i fell 3 times that too on slow speed.at breaking i dont know why its getting disbalanced. plz note i have riding experience of 4 years > 60, 000 kms on intercity highway.
Bike's handle became loose in fitting. Also gear shifitng is not that smooth.
petrol tank mounting is having play. I am taking it too servies center again. Lets c what solution they have to my problem.

But one thing i must say ...Bajaj is not following their Quality standard properly.

I had purchased PULSAR 135 PULSAR model from Delhi. The number of Bike is DL 9S AE 2570.Palam colnoy new delhi 45.. Sanjay Prasad
I am facing lots of problem that bike i never suggest any one for this bike after one and half year i will change the piston kit or slender kit n chain set timing chain cloutch plate busss etc etc. How can be possible without a any accident or single hand bike this kind of problem know shoker is damges...If possible u guys are change my bike without a paid any amount...its better for me...n you,, i cant drive this kind of bike...other wise i m doing majer step about your product.n all..like law...n media..... this the frist n last mail for my side...?????

dear sir,

complaint number in bajaj=(CR-79990 and CR-80019)
i had purchased discover 100cc bike in November 2010 from VIP bajaj showroom,Surat.at that time company launched this bike with dull black color.then after one month company found a color feeding problem in dull black color.finally company launched all bikes in shiny black color.so my first problem is color feeding.
after purchasing of this bike i got average of 84 to 85km/ltr.after completing of my all 3 free services at Hindustan bajaj show room at Bardoli(surat) i got only 71 to 73 km/ltr average due to bad services of company mechanics.when i complaint this problem to manager to that showroom but they are given me proper reply and services.so my second problem is bad service of bajaj showroom.
now this both of problems are registered on website of bajaj and also registered on toll free number of bajaj which are given below (CR-79990 and CR-80019)these are my proof of registered complaints on my name.this both problems explained in these complaint number.
when i registered this requests they told me that your solution regarding to complain will be solved in next 72 working hours.and then i followed up to my complaints up to 10 times and also waste my time.but at that time customer care executive said that we only just forward your request to executive every time.so till now after 3 month there will be no any action is taken by company executive engineer and also not by a showroom manager(retailer)these request's status is pending and i am not getting satisfactory answer or solution regarding to my complaints.

please do needfully.
jignesh patel [protected]

To
Mr.Pratap Bajwa (Vice President)
Mr.Rajiv Jairath (Agm Sales)

Dear Sir,

My self Sandeep Prashar resident of V.P.O. Dhandari Kalan, Ludhiana, is informed you our problems & Please don’t ignore it.
I have purchase a new Platina 125 bike (Chassis no.MD2DDJKZZPL00966, Engine no.64556) before few months (Purchase dt.28/03/2011) from your showroom Impact Bajaj Agency, Dada Motors, Savetri complex, Sherpur Chowk, G.T. Road, Ludhiana. First five months, the bike was fantastic but after that it’s getting me troubling again & again.
1stproblem the horn not working. I repaired it from outside.
2nd problem the self start not working, I repaired it on dt.12/09/2011 from agencies workshop, but on dt.27/09/2011, again not working till date.
3rd problem (I am shocked) on dt.02/10/2011, the chain lock was broken/open in running time.
So, you say, what is my fault, why I am facing these problems.
You are requested to please solve my problems.
Today (04/10/2011) (1st Service on dt. 30/04/2011)
1. The Horn not working. (2nd Service on dt. 14/07/2011)
2. The self start not working.

Sandeep Prashar
S/o Sh.Krishan Chand.
V.P.O. Dhandari Kalan,
G.T.Road, Ludhiana.
Mob.[protected]
Email : [protected]@gmail.com