Bajaj Finserv Complaints & Reviews

To the duping master via this consumer forum...

Reference to our previous interactions pertaining to the loan account 401rem[protected] where i was promised for a cash back of rs 300 post 1st emi clearance which has so far fetched nothing other than fictitious and halloween claims of resolution from mismanaged and irresponsible customer support team who i believe have mastered the art of misleading...

It was clearly specified and the placards displayed the same offer during the festive shopping season of jan-26-2019 entitling a cashback of 300 on purchase of 10k and above, which has, for my stunning surprise, not taken place even after the passage of 3 months altogether

Highly disappointed with myself for choosing you over the most reliable and competitive service providers available in the market, i just can't believe that i relied on such a duplicitous and misleading business who have taken my entire reliability and trust for a total toss, maintaining such an irresponsible and belying attitude...

Upon contacting customer support, they just beguiled me &
Pretended to be addressing the longstanding issue and acted as if going to resolve it but surprisingly vanished from the scene thereafter, never to turn back...

That's not the end... Bajaj emi card app displays our pre-approved offers allocated based on our past relationships with them, 5 such fictitious and illusionary offers shown up in my app entitled me for a variety of financial products, to name one, it showed a pre-approved bajaj rbl credit card offer and upon showing interest for the same & to request a call back from the concerned department in order to understand the product features, i stunningly got counterproductive calls relating to some personal loan i had never shown interest in and had been advertently rejecting their offers during tele-conversations, astonishingly they had initiated a cibil inquiry against the same personal loan i know nothing about, without my knowledge & consent which is unbelievably shocking, raising a serious concern of insecurity

I had been, since last three years, since i opted out for bajaj finserve card thinking that i am on the most reliable and trusted financial brand of india who are focused and abreast on customer delight and satisfaction and most importantly distinct about their commitments and claims but my entire belief has turned contrapositive due to the beguiling acts stated above, have been the most loyal customers ever since i opted for their services, maintaining a crystal clear and unblemished track record uncompromisingly but in return, my reliability is being compromised

I believe it's high time for me to wake up from the disguised slumber and clear off all the outstanding dues of active loan accounts, whatever leftover, surrender the plastic card and better opt for a reliable and committed financial brand as the current status of my belief predicts a heavy toll on our reliability in future which would be a disastor

...

Unfortunately bidding adieu to misleading masters reluctantly due to poor and misleading servicing...

No one from their higher escalations will ever be bothered to revert, instead they just revert with a misleading mails to deviate customers attention and to properly dupe them...

Shame on them...

I don't know why its happen. I have paid all my emi on time but you deduct money from my bank account at 27/4/2019. Why??? I need answer and also i need my money back. Its really not good... Before this i am completely satisfied with your all things but now... Please help me and return my money... I don't need any services from ur side in future... Because i am totally fed up...

Hi all, i took a salaried personal flexi loan of 6.5 lac and was charged with below details:
1. Upfront charges:rs. 3, 870
2. Stamp duty - irr - ded - rs. 200
3. Flexi fee:rs. 4, 999
However, there is no mention of term flexi fee in bajaj's portal for "fees&charges" in https://www.bajajfinserv.in/all-fees-and-charges?_ga=2.[protected].[protected].[...⇄
Executive said there will be only processing fee of 0.5% for the loan amount of 6.5 lakh.in the final agreement to which when i okayed i have seen flexi fee of 4999 and when asked about the same the executive cleverly called and said it will be removed, but was not done. This is a clear miscommunication from the executive end. I have respect for bajaj as i have been their customer since 6 years. Executives for the sake of meeting their targets are intercommunicating regarding charges and fees.
I request the team to look into this and refund my flexi fee of 4999 inr.

Dear sir.
I had taken loan for the business. But business went into losses. I had taken loan from the bajaj.
With no income coming in i couldnt pay my 3 emis. Bajaj executives keep calling me asking to arrange the amount. I have borrowed from almost all of my friends and repaid some of the emis. They still call me and ask for the money. I am unable to make any further payment. I need to know what can i do in this situation. I will pay but right now i wont be able to pay such a huge amount.
I have taken 4 lakhs. I pay 16k emi. I havent abled to make 3 emis. I paid the most recent. But the next emi was due. Which added to the previous two.
Please advice

Dear sir/madam, i have applied the loan to bajaj finserv and submitted my all documents for loan process. During the process bajaj person entered my mobile number wrong in my application. So i did not received any calls or messages from bajaj for loan confirmation. But my loan is appoved and amount is credits in my account. I want know about who is appove my loan and what is the security is there in bajaj personal loan.

The same issue i have raised to bajaj customer care and they have accepted }my request & provided solution (Attached). But local branch (Address attacked) not accepted bajaj customer care request. So i writing complaint to you. Please review and provide proper solution.

My details:
Name: ananth babu
Contactno: [protected]
Bajaj loan no: 44arsleh294392

Hi, i have taken loan through bajaj finserv. After my 3rd emi, 4th emi due date is 2nd of may-2019. Due to some change in my auto debited updated bank account, i chose to make the advance emi on 25th april'19.

Till today the amount which i paid is not reflecting in customer portal i have contacted the customer care but the response is very poor or worst. I am really disappointed with the service which bajaj finserv is providing to the customers.

It's not expected from such a reputed finance company.

Hello
Myself Karishma, I used this [protected]@icici for the first time and I m very dissapointed with this transaction.I paid my loan amount in Bajaj Finserv of Rs 7033 on 15th March 2019 but merchant didn't get amount.Its been almost a month but merchant didn't received.I am very worried about it.Please help me in this regard.Please refund my money back.I ll be very thankful to you

Regards
Karishma

My mother is having a bajaj emi card somehow her registered no is blocked and wanted to update with a new one. Since my mother is quite agate so she was assisted by my wife (Rupinder barman). After calling several time and humiliated by bajaj executive our problem got solved. We made a transaction in flipkart using bajaj card which was successfull then but today it was cancelled and the card was blocked by bajaj. Again we had to call the very illiterate and uncivilized customer care and it was informed that the card is permanently blocked. We have provided all the details but it seem that the all the executive were raging with us asif they hav found a new comer in the college and started diturbing. What kind of scr they offer, are they take the calls to harass and increase the problem or to solve the issue. It was pathetic. Flipkart offer will last today then there will be no use. There is already a emi of a laptop is going on which is not yet over. So if they think that there is any suspicious thing happening by our end and blocked the card the it will be useless to pay the remaining outstanding and let the court of law decides the right judgement because we do have all the call records and necessary evidence.

Details are as follows:-
Customer name : nirabati barman
Address:- 90/7 kedar nath singh road, ariadaha kolkata - 700057
Old mobile no:- [protected]
New mobile no:- [protected]
Pleas find the attachment

Thanks
Rupinder barman (On behalf of my mother nirabati barman)

Hello,
An amount of rs. 117 is deducted through ecs from my savings account of axis bank without any information. I don't have any outstanding amount with this company. Although i dont taken any loan from bajaj finance. I don't know the reason for the deduction, the bajaj finserv card i have never recieved. I totally don't understand after completing loan amount they apply these kind of charges which are totally irrelevant.
Here is transaction details:
Sbi account number : 3141xxxx3721
Bajaj card number : xxxxxxxxxx3189

Kindly refund my amount of rs. 117 at the earliest. You can contact me on hardik. [protected]@gmail.com

Hi,
The ecs charges has been deducted from my citibank account with below details which i have never requested from bajaj. This is looking like a fraud done by either bajaj or keb hana bank. Can you please investigate and make sure the amount refunded to me back.
Note: i am currently living in uk and no loans or any service i am using from any indian finance organisations.

Transaction details:
Date: 24-apr-2019
Transanction:
Bajaj c4020cd0027:1000009:tech process refno:4020cd0027 - keb hana bank
Amount deducted: 117.00

Fake advocate lady calling to my dad's number and my number from [protected] named isha gupta. She was saying that you have bought a pc back in 2017 of which one emi 24th emi was not paid by you i. E 1400 approx. And now she was asking to pay due amount of 32060 rs. Mentioning consumer id[protected]. She was saying that loan was taken by prahladsinh charansingh raghuvanshi but my father name is prahladsinh swaroopsinh raghuwanshi. They even don't have id proof which my dad has submitted.

With incorrect details they are harrashing people

I was promised to give waiver of rs.9500 but i have not received any waiver from rbl credit card collection team, they had cheated me. Now other collection people are calling me from rbl bank and telling me to pay balance amount. But when i already paid as per those collection people why should i have to pay again i need my waiver. Rbl customer care also not helping me in this situation. Im calling them again and again but no proper response from them. And those people collection people also not receiving my call who promised to give me waiver. Those agency number are [protected] & [protected]. Kindly help me in this

I purchased a phone on flipkart with bajaj emi card (This was my 3rd purchase) my bank account details were updated but i was charged with bounce fee, some stupid charges even after making all the payment.

I have been working with them since november 2018 to resolve this issue but only to be tossed around.. I went to their branch in dilshuknagar i was literally abused for raising my voice to get them to do the right thing.

Loan account no: 400ecf82187304

First emi: 28th july 2018 for 5000 ref id:[protected]

Second emi: 8th august 2018 for 5000 ref id:[protected]

Third emi: 4th september 2018 for 5000 ref id: nuti[protected]

Someone please look into this and advise, my cibil score is messed up because of their faulty system. Everytime i call the toll free number i am being told 5 days to work on it. Its been 5 months still no update.

Hi,
Bajaj finserv is claiming us to pay the amount of fraud transaction which was done on emi card which even had not been delivered to us nor activated by me and i am completely unaware of such card, had never received any message of issuing such card to me.
Had informed bajaj many a times over calls and mails that transaction is a fraud transaction no otp was shared by me to anyone nor received any otp. Even we had paid rs.10000 as full and final settlement amount since the recovery agents were tried calling and threaten me to pay the amount on immediate basis to close the loan and if not paid court case will be filled. Being a senior citizen of india, i paid the negotiable amount to bajaj finserv branch. But later came to know the loan account is still open and outstanding amount has increased due to late charges & fee.
Bajaj finserv is completely a fraud company which is using a system having lot of loop holes which allow fraudster to take the benefits and fraud the innocent people.

Hi, i have received a message stating that there is a consumer product purchased on 23 april 2019, which i didn't purchased. There emi is set on my bank for product which i haven't purchased or got.

I have never shared any otp with anyone.
I assume someone have done fraud and purchased on my emi card. I would want a investigation on it urgently.

There is no customer aervoce executive whom we can contact on phone. No one answers the phone, its ridiculous.

Dear sir/mam
I am vikash roy i took a personal loan from bajaj finserv time of agreement i have told that they will charge me 14.5 % rot but they are charging me 18.93% and i went to local kolkata office they said i should told us before and they show me it was on their system it was written 16% for 2, 36, 000 but they disburse only 15, 00, 00 with 18.93 pleas do something.

For contact - [protected]@gmail.com

Bajaj finserv has deducted rs.117 from my bank account for not using their emi card. Mails sent to [protected]@bajajfinserv.in is not helping. They blocked the card, but debited by bank account without my approval. Written service request placed in the office and sr13521288 is raised, but not solved.
I want the following:
A) status of my account closure.
B) confirmation of cancellation of all emi cards bajaj volunteer issued to me without my request and this has been idle since you guys sent it.
C) cancellation of ecs authorisation bajaj finserv took from while i took the loan, as the loan is closed as per the agreement.
D) no more deductions from bajaj finserv from my bank account in future.

Collection exexutive named vinay in kukatpally. He uses vulgur language on everyone seriously. Who is giving job to these kind of people. Dirctly he is firing on opposite gender. And when i reported to higher authority means regional manager he is saying sorry. How can i compramise i want to file a case on vinay v. He is begging me in phone that why i made compalint to his regional manager. He is looking for promotion i hope he said anyway i have all the recording what ever he spoken. Kindly take action on him.

ECS DEBIT PAID Paid to BAJAJ C404SPF3860:1000009:TECH PROCESS Refno:404SPF3860 -KEB Hana Bank

I do not have any loan with this. The only one that I have is a flexi loan for which every month 1 rupee is deducted. I do not understand this charge. Looks like a fraud transaction and also I fail to understand how is Korea bank listed here. I am having a bad time with you Bajaj guys

I have lost my oppo f9 pro dated 1 april 2019 in the district churu (rajasthan) and i have submit fir date 2 april 2019
email id [protected]@gmail.com
imei no. [protected]
imei no. [protected]
add. near new bus stand sainik basti churu (rajasthan)
all the necessary information attached below
please give any informatin to related it
my mobile number is [protected]...