Bajaj Finserv Complaints & Reviews

On 18th January, 2019, I received a call from a Bajaj Finserv executive named Adarsh (Contact Number: [protected]) who shared details with me about the Flexi Loan (Overdraft facility) that Bajaj Finserv is providing and stated that it is a PRE APPROVED Loan and I am eligible for the same.

I inquired about the same and furnished my details to the concerned person. Along with the documents which he asked for. I told him clearly that I don't want my loan request to be rejected and be shown in my CIBIL report.

He assured that he'll ask his superiors and will let me know and after a day when I reconnected he told me that the organisation I was working in was blacklisted and hence the approval came 'Not Ok'. I said ok and thought that was the end of that. He offered me loan from other banks but I rejected the same. He called me again in February and said that other banks will give me a PL but I rejected again.

In the first week of February, Ms. Sameera (Email: [protected]@bajajfinserv.in and whatsapp number she shared [protected]) called me and explained the same plan again, I told him about my interaction with Mr. Adarsh and that my approval came not ok. She said ok and hung up.

On 21st February, Ms. Sameera called me again and started pitching details about the flexi loan, I reminded her that we've talked before. She asked me to share the documents with her again and to share my official email id (Same Organisation) with her and reply with 'OK' to the mail she'll sent me, which I did. Then I got no revert from her till 27th.

On 28th February, I got another call from Ms. Sameera and she said that my loan has been approved and that she has talked with her seniors and they have said that the approval has come as 'OK' and the loan will be processed as my salary is in excess of Rs. 65k per month irrespective of the fact that I'm working in an educational institute. I confirmed with her twice (Have Call Recording) and she said, "Sir aapka approval ok aaya hai tabhi toh maine aapko call kiya hai (Sir, I've called you because your profile has been approved and the loan will be processed)'.

I told her that I don't want this enquiry to go in my cibil report if there is even 1 % chance that the request will be rejected. She assured me that it has come as ok. I shared my bank statement, my aadhaar card, pan card, salary slips and all other documents that she and one Ms. Alnoor asked for. I shared my documents again with both of them. They asked me whether they should proceed, I stated only if the there has been acceptance from your end with respect to my profile and the organization.

Then I got a call from Mr.Vinayak, from Bajaj Finserv (Contact Number: [protected]) who asked me about more details and I shared those details with him.

Later on, I called Mr. Vinayak back and enquired that why haven't I received any call from them as before they were calling me every half an hour. He stated that your request has been REJECTED as we don't give loan to an organization such as yours.

I explained to him in full detail, what had happened and he assured that he'll talk with Sameera and let me know. I told him to connect with me to a superior of his to which he said he would on 2nd March and I am still waiting for a response from him. I made a simple request to him, as I was deceived into this, kindly remove this loan enquiry from my cibil report or to connect me with a person who has such authority to do so.

15 contacts were CCd in the mail wherein I mentioned the details about my organization and in the mail where they said loan approved. No one objected then.

The brand Bajaj is known to be customer centric and is highly trusted. But after such a shameless and dubious act of deceit and cheating, I am forced to take a strong legal action against the concerned person (all marked in mail) and Bajaj Finserv.

I gave everyone a fair opportunity to reply, I also got 2 calls last week on my number pitching me with this Flexi Loan and stating exact same thing that I am eligible for a pre approved loan. I told them about the problem and asked them to reconnect with me once they find solution but they never called back. I know you'll not be surprised but while I'm writing this I have received another call from Ms. Vinaya[protected] saying that I am eligible for Flexi Loan from Bajaj Finserv.

This act comes under the ambit of CHEATING under section 415 of the Indian Penal Code and under Vicarious Liability it is needless to say that who'll be held responsible for the act. In order to achieve their monthly target they cheated and deceived me to get my consent for which I have sufficient proof.

Your consumer complaint id is [protected]@bajajfinserv.in. Lets see if you really do care about your consumers.

Dear team,
I had been to dharshan communication on 4th of march 2019, to purchase a mobile and at that time there was a connectivity issue and three to four transactions i'd where created by your executive mr dinkesh and my card balance has been reduced. And i am unable to purchase a mobile. Please check the issue at priority, reject the transaction and refund the amount at the earliest. Trying to contact your customer care no [protected] which is not connecting which has been provided by the emi card department executive. Please provide me a customer care number, and help me to resolve the issue.

Hope you will do the needful at the earliest and do call me at the earliest.

Regards,
Pradeep pol
[protected].

Bajaj finserv Loan Account no: 488ECF82187059 is repaid by me but it is
reported in cibil as Active.
Loan Account no: 488ECF51487314 is a cancelled loan by Bajaj Finserv
but it is also showing Active in My Cibil Report this loan was dated :[protected] But they are not reporting this one to cibil.
Jagdeep singh M: [protected]
I have Screenshots added to this
I want to resolve this issue because it has affected my cibil score to 816 to 751
earliar I reported to Bajaj finserv email them.
But they have not resolve my problem. they have said they have
cancelled loan but they have not removing this from cibil

My money from my bank account charged without any intimation to me I payed the emi only 1day late but charges have been applied and not even for one day it's continuous 3 days charge of 295 how can I get redeemed or how this situation can be solved how . i[censored] can provide any help considering this problem please convey it to us I'm hoping a quick and good response from you consider my applies for any mistake in the message please send a quick respossession at the situation kk

My name is mohammed muzaffar.
Since 2-3 months i was receiving calls from bajaj elite card department to subscribe for the lifetime membership.

On 3rd march 2019 sunday i made a payment of 4999 rs towards elite card and your team member sourabh promised me that once i am done with the payment i will receive an email with all the benefits of elite card including 30000rs vouchers and 30% increased in the limit of my existing emi card.

Its been 15 days but i did not received any email or any vouchers. When i tried to call the customer care its not been connecting. No response to my emails sent to [protected]@bajajfinserve.in and [protected]@bajajfinserve.in

Last week i received digital elite card with only 20% incresed limit but still now did not received any gift vouchers as promised by bajaj elite card. Its all fraud, u people are cheating the customers and looting the hard earned money of indians in the name of fraud elite card and its fraud gift vouchers.

I want the gift vouchers of 30000 rs as promised by your team member stupid ediot sourabh and also a call back from elite card department.

Hope atleast now i would get the resolution to the issues you ppl were creating since 2 weeks.
My preferred contact number is [protected].

Bajaj finserv debited rs.118 on 14th february from my account in the name of bajajfin_mndtvrfchgs_feb19. I already paid my emi with in due date i am not understanding why this amount deducted from my bank account. Iam asking bajaj to refund the amount because the amount they charged also did not reflect in my bajaj loan account. Please register my complaint and help to resolve it asap. My loan account no: 400rem[protected]

Pls refund the amount immediately

Date of debit: 14 march 2019
Bajaj finserv card number: [protected]

I have not been informed about this debit, and this has been automatically debited from my a/c. Bank has no clue. Bajaj finserv is extremely weird by having only ivr options and no executives who can resolve issues. I have an ongoing gadget emi with them. My a/c changed from citi to axis, and in advance i paid emi in noida sec 16 branch on 27th jan 2019, for emi due on 5 feb 2019. This co. Ran recovery agents after me, instead o[censored]pdating its own databases. Finally, on 18 feb. 2019 i received message that my "late payment" has been credited. Plus keeps sending me messages every day that they will charge late fee of rs. 450/- for an advance payment! This is a crime! I wrote to their wecare id and got no response. Went to branch and talked to cashier mr. Santosh, have valid receipt, but no one is helping me. And now, this auto debit. I am so frustrated, and am planning to take this to court. My loan a/c is 401rem96159963.

There is an unusual delay in releasing the home loan documents at bajaj finserv after completion of repayment. The customer service of local team has no idea whatsoever as to what the process is for release of docs and the team at prime location is too slow to understand the grievance of the customer. All they know is to raise a service request and say"our team will back to you in 2 to 7 working days". Besides, they do not have a coordination among the different teams. One of the customer care executive went even on recods saying "we do not know why the delay took place, but we will raise a request and our team...in xx days."and the same executive asks to rate the service with good, excellent... And on. If the customer care team do not know why a problem is not being resolved then what the necessity of such team.

My emi was bounced due to insufficient funds in my account but i always maintained the fund in my account on the due date of emi but still my emi was bounced and you charged me penalties. I have attached my account statement with this mail, please check and remove the penalty charges and tell me the reason of bouncing of emi.

We don't expect this type of carelessness from this reputated company.

Please do the needful as soon as possible.

Worst experience with bajaj finance. I purchased one plus mobile from pune but one emi is due. Customer care executive not remained us about due emi, due to some reasons we didn't went for payment, but i got a call from shirish bagad"mob:[protected]" and talk me rudely. I talk to his senior person manager anita khandelwal she even dont have sense to talk costumer. She respond so badly. She said, "bajaj finance ne apko dahej me diya hai kya product and me sirf client dekh ke bat karti hu. You are not sensible person. When i asked her no one called me to remind then she said muze kya utana hi kam hai kya?"
I really talk her respectfully. I getting call bajaj finance and threatened to spoil my cibil score. Am deeply regretting now to have taken loan from bajaj finserv. I need an apology call from her. She is speaking so badly with customer.
I have healthy relationship with bajaj finance since 4years. You can check my records, i never miss single a emi. This is my first time and i had worst experience with bajaj finance staff.

I have a purchase new refrigerator for this reason small queries i have going on bajaj finserv nearest office but they have not submitted properly information about unblock and finally am calling help center but not accepting my calls and not unblocking my card so. Finally i have decided complaint and unblock my card

Regarding
Mukesh g jain
[protected]

This is in regards of products (3 products) which we have bought in loan but not from bajaj fins, we have taken it from capital first but why you guys have deducted the ach registration amount. Before taking loan from capital first we have tried from bajaj fins but was showing blocked account as we have not paid the emi but this was so false, we had a word in your customer care and had cleared everything that we have paid our all the emi's you can track in your system as well. It was showing block and it was about to take some time to unblock so we have taken the loan from capital first even our emi's are also going.

But why you are taking the charges from us regarding ach registration, seriously you have the pathetic services, firstly we have paid all the prior emi's then also it is showing that we havenot paid and now we have not taken any loan from your end you are taking charges of ach registration after 2 month suddenly.

Resolve our issues with in 24 hours, you are doing fraud sitting there, if you dont have any system dont give loan but dont play with other hard earned money. Resolve the issue on priority, below is the mentioned account number and for reference have attached the screen shot of bank statement.

My customer id: 48086041. I have bought samsung j8 on emi from bajaj finance on 16-january-19. Now i want to cancel the extended warranty of cpp asset care policy.

My asset care policy number is 462dcf[protected], my emi will start from 02-march-19 so do it fast. Please cancel cpp asset care policy.

Also i tried to update my email id through bajaj finance customer login but not able to update at my end so please update it as
Imei no:[protected]
Mail id :[protected]@gmail.com

Ref : my mobile number[protected]
Every day i'm getting daily 4 to 5 times phone calls from bajaj finserve from different numbers and different names.

The way you people behaved despite several request to delete my number from your caller list and there's no action.

Kindly remove my number from your caller list and of course i do not wish to move to consumer court the kind of harassment bajaj finserve providing me.

Plus, i also not telling my friends & relatives to not take loan or share the contact number with bajaj finance or finserve.

Please stop bothering me with your loan offers.

U give a wrong number, so u give a wrong number in website, this shame less to you, your company telling all thing lies, and your employes trained for how to cheet costumers special trained for that, your employes telling first one thing finally telling another words, i have never seen this type of cheeting, i donot change your attitude your company lose everything.

I was trying to make the flight booking from pune to chennai in bajaj email card on 17th of feb 2019, in the payment gateway the payment was failed, i got message also for that, but bajaj has charged the amount in my statment, immediately i called them they said that, your transaction was failed we will be reversing the same in 2-3 days, while making the payment i opted for 3 months emi, while statement generated for this month i got very much shocked, emi was debited in my bank account, i have already escalated to nodal officer of bajaj but they are not at all replying anything, its going to be 30 days since im waiting for my money to get refunded,
Very worst service from bajaj.

I'm not borrow any item since last 8 months but still i get the messages and call from your end regarding the emi amount & above items are not related to me but still you guys are bothering me for the same.

Since last 8 months your guys are bothering me for the emi account but i. M not purchasing anything so how you can call me and messages me for the payment. And also i didn't get the bajaj finance card till date. If someone is purchasing by using your bajaj finserve card so you guys have to confirm with the customer first then you are allowed to do payment. But in my case i didn't got any confirmation call or mail from your end so how you can do the payment. It's all your fault and it's not my. But because of these matter my reputation in my bank has been down & my cibil score is also affected.

I'm tried a lot to call your customer care regarding the above subjected matter but there is no proper response from your executives.
My loan account has been closed in november 2018 only. I didn't got no due certificate for this (Loan account no.: 4050cd61600999
So, i request you to kindly closed these loans from my account & give letter in my bank that these are your mistakes not mine so my reputation in bank will be safe and it's your duty, and refund my deducted amount ath the earliest otherwise i have to take legal action against you.

Also inform cibil department regarding this. Because of these fake accounts you cheated guys are added in my contact no my cibil scored has been down and i didn't get any loans from bank.

Also i want my no due certificate for loan account no : 4050cd61600999

Thanks & regards,
Nilesh naik
[protected]/[protected]

I'm having a bajaj finserv emi card. 02 date of every month is the date for auto payment of all pending emis. Last month on 01/02/19 i've paid an amount of 5500 rupee behalf of my loan a/c. The next day on 02/02/19 bajaj has auto debited tha same amount which means 5500 from my bank a/c. After that i've went to bajaj finserv office situated at b. S. M. Tiraha, roorkee, distt - haridwar, 247667 on 02/03/19. They told me that the debited amount which is 5500 is reversed by the bank through neft on 21/02/19 which will be shown in the passbook entry between 22/02/19 to 02/03/19. Then i've shows passbook entry to the agent. He look up and said that wait at least one more week. I've waited. After that i went again on 11/03/19 to ensure that amount will be credited. I've printed the entry on passbook via passbook entry kiosk. But i saw that no amount deposited. I've again went to bajaj finserv office located at b. S. M. Tiraha, roorkee, distt - haridwar, 247667. One of the employees is asked me to go to the another employee. The next one done the same. No one is response to me. After a while one of the employees listen up my query. And told me that there is no option to credit my emi if i pay early before the date of auto debit which is 02 date of every month. Now they are asking me to pay some penalty for the another loan a/c as i'm not having the currect amount in my a/c when it will be debited. I'm curious that the penalty is about 900 rupees which i've to pay for my another loan payment. I need further action to this because there is no fault by my side. Please help me out of this.

Rs. 1215/- emi amount deducted on[protected] for life insurance phone binding for which i have never applied for this. But above emi amount deducted from my account without giving information to me. Loan details are:
Loan acc. No.- 419lip[protected], emit amt - 1215, total install amt - 9717, name - pramod kumar joshi, policy name - hdfc easy health, policy no.[protected]
My mobile no. [protected]
Please close the above deduction as soon as and also refund my dedcuted amount -1215/-
I have not apply any loan or policy.

I have cleared all the loan amount but you are charging extra and when i ask you guys are not responding properly. I have all the mails that i have sent and received. One of the mail clearly states that all the loan amount is cleared and closed in our systems. Now you are demanding an extra amount of around 6000/- please go through it and respond asap