I have transferred my home loan from AXIS bank to Bajaj Finance and was offered below listed schemes along with top up loan.
EMI Holiday Scheme - First 3 months EMI holiday.
12 EMI Holiday - Where I was given the option to select any one month in the entire year which will be an EMI holiday month till 12 months.
There were no issues experienced till first 3 Months EMI holiday (i.e. Dec 17, Jan & Feb 18) however I got alert for EMI payment for the month of March 18 for which I raised my concern considering the 2nd scheme offered to me (as I opted for the month of March every year for EMI waiver).
Due to some internal system issues within Bajaj finnace the EMI for both my accounts (HL and top up) was presented and it got bounced (as obviously I was not prepared for the EMI to be deducted as per the schemes offered to me).
Post this I started getting calls from the collection department which even turned into threatening me to be ready to face an consequences in case the issue is transferred to recovery agency. (Though this sound quite illegal to me, it could be the part of their job).
However, the actual issue started upon highlighting the issue to the collection and sales team to resolve the issue.
As, both the initial Loan accounts (HL & Topup) 402HSL58242215 & 402HPV58618948 have been closed and new loans 402HSL[protected]HL) & 402TSH[protected]Top up) got created without my consent and for which I have not signed any documents.
Both these loans have been raised with higher disbursal amount for which I am being told that the interest of first 3 EMIs and EMI bounce have been added to the principle amount, which means, I will be again charged with 8.40% interest rate till my loan tenure of 17 years for this interest amount. Does this anyway sounds logical?
Also, the tenure for the top up account (402TSH[protected] has been increased to 204 months which initially was 168 months.
Due to all the mashup, my EMI card has been blocked as well for which if you check I have never been defaulter.
I am now being told by the team that all the charges are as per the scheme as the interest of 3 months gets added to the principle amount, however I am fail to understand that if that is the case than how the repayment schedule (attached) does not show this amount added in the principle component?
Also, there is no answer provided to me on how the interest amount of 12 EMI Holiday scheme will going to be settled as even the new disbursed loan repayment schedule does not show the amount getting added to the principle component. Will Bajaj be disbursing new loan again to include the interest of these 12 months? Quite illogical and unethical.
There has been really disappointing experience so far with Bajaj Finance which made me to advise all my known people to refrain from getting relation with Bajaj Finance.
I always had a clean record and have never been defaulter with any of my banking/financial institutes, however now because of some internal policy issues within Bajaj I am going through all the trauma of being treated as defaulter with no mistake from my end.
I would urge you to please look into this issue and hope to have some resolution from you as I am not really willing to get this sorted via legal channels like consumer court, however I strongly wants to clear my stand that at no point I am agreeing to the new loans offered to me.
All I am looking for is to reverse all additional charges/amount and to continue as per the initial agreement.
Bajaj Finserv customer support has been notified about the posted complaint.