May 17, 2018
Updated by Sumukh Mishra On Wednesday, May 16, 2018, 11:39 PM, sumukh mishra <[protected]@yahoo.com> wrote:
Dear Customer Experience Head,
loan account number: 405SAF41343067,
I really do not have the energy to explain the case to you as the below email has all the details. You guys have cheated on me and I have also been debited for annual maintenance charge of INR 2655. Please refund all my money immediately else I will have to take legal action. Please revert immediately.
Sumukh Mishra
[protected]
Sent from Yahoo Mail for iPad
On Friday, May 11, 2018, 10:25 AM, sumukh mishra <[protected]@yahoo.com> wrote:
Dear Imtiyaz, as spoken to you yesterday, I have spoken to we care team yesterday and to, d them to cancel this loan and also to ensure that no annual maintenance charge is applied to me today .
Dear we care team,
Please ensure no charges and cancel this loan.
Regards,
Sumukh Mishra
Sent from Yahoo Mail for iPad
On Wednesday, May 9, 2018, 11:01 PM, sumukh mishra <[protected]@yahoo.com> wrote:
Imtiyaz why no revert till now??
Sent from Yahoo Mail for iPad
On Saturday, May 5, 2018, 4:32 PM, sumukh mishra <[protected]@yahoo.com> wrote:
Dear Imtiyaz,
I have highlighted all this to you before as well. As discussed over phone, please immediately cancel this loan without any charges. I was told there will be no charges. Only if I use the amount, I will just have to pay the interest. I have not used any amount, however every month INR 136 is deducted from my account since August 2017. On 03 July 2017, there was also a debit of INR 1563 from my account. Yesterday I have got a message that an annual maintenance charge of INR 2655 is dues for debit on 11 May 2018.
This is complete cheating with a customer. Please urgently close this loan.
Warm regards,
Sumukh Mishra
[protected]
Sent from Yahoo Mail for iPad
On Monday, July 3, 2017, 10:55 PM, sumukh mishra <[protected]@yahoo.com> wrote:
Hi,
I am not cancelling my request till the time I get confirmation that I will not have to pay anything from my pocket in terms of any kind of fee or instalment or processing fee, annual maintenance charge or any kind of fee or charge if I do not use the loan amount. As I have already mentioned this while taking the overdraft. As also I have not approached you all for this overdraft, you all have called and given it to me .
Regards,
Sumukh Mishra
Sent from Yahoo Mail for iPhone
On Sunday, July 2, 2017, 11:12, [protected]@bajajfinserv.in <[protected]@bajajfinserv.in> wrote:
Dear Mr. Mishra,
Thank you for writing to us at Bajaj Finserv.
With reference to your query regarding the Loan account number : 405SAF41343067, as discussed on call [protected], with the confirmation from the sales team, the processing fees will be refunded to you by the channel partner .
Basis on the refund, you confirmed that you are ready to continue with this loan . Hence we are closing your request for the loan cancellation .
Please find the attached Statement of Account for your reference.
For any further clarifications write to us at [protected]@bajajfinserv.in or you can contact us on[protected]
Bajaj Finserv assures you its best service, always.
Yours sincerely,
Yogesh
Bajaj Finserv.
[protected][protected][protected][protected]
Dear Imtiyaz,
I have already copied, [protected]@bajajfinserv.in on this e-mail. You have removed it while replying. I am copying them again. Please urgently cancel this loan without any charges to me and confirm back to me. Please also send me my cheques back.
With best regards,
Sumukh Mishra
From: imtiyaz.[protected]@bizsupportad.com [mailto:imtiyaz.[protected]@bizsupportad.com]
Sent: 22 June 2017 18:17
To: Sumukh Mishra
Cc: suryakanta.[protected]@bajajfinserv.in; [protected]@gmail.com; mitesh.[protected]@bajajfinserv.in; mandar.[protected]@bizsupportad.com; [protected]@gmail.com; [protected]@yahoo.com
Subject: Re: SCHEME CONFIRMATION - SUMUKH MISHRA - {PLOC LOAN}
Dear Sir,
Put mail to [protected]@bajajfinserv.in for cancellation...
Warm Regards,
Imtiyaz Shaikh
Asst. Manager
Bajaj Finance Limited
4th Flr, 271 Business Park,
Model Industrial Estate, Nr. Virwani Estate
Goregaon East
D:[protected] | M: +91 [protected]
Sent from RediffmailNG on Android
From: Sumukh Mishra >
Sent: Thu, 22 Jun 2017 18:10:42 GMT+0530
To: "suryakanta.[protected]@bajajfinserv.in" >, "[protected]@bajajfinserv.in" >
Subject: Re: SCHEME CONFIRMATION - SUMUKH MISHRA - {PLOC LOAN}
Dear Mr. Sabata, Mr. Kurush Irani,
May I request you to please advise why are you not reverting on my e-mail? Please urgently cancel this loan without any charges to me and confirm back to me. Please also send me my cheques back.
With best regards,
Sumukh Mishra
From: Sumukh Mishra
Sent: 15 June 2017 12:15
To: "suryakanta.[protected]@bajajfinserv.in"
Cc: "[protected]@gmail.com"; "mitesh.[protected]@bajajfinserv.in"; "Imtiyaz Shaikh"; "mandar.[protected]@bizsupportad.com"; "[protected]@gmail.com"; "sumukh mishra"
Subject: RE: SCHEME CONFIRMATION - SUMUKH MISHRA - {PLOC LOAN}
Dear Mr. Sabata,
I am awaiting your rever
Dear Customer Experience Head,
I really do not have the energy to explain the case to you as the below email has all the details. You guys have cheated on me and I have also been debited for annual maintenance charge of INR 2655. Please refund all my money immediately else I will have to take legal action. Please revert immediately.
Sumukh Mishra
[protected]
Sent from Yahoo Mail for iPad
On Friday, May 11, 2018, 10:25 AM, sumukh mishra <[protected]@yahoo.com> wrote:
Dear Imtiyaz, as spoken to you yesterday, I have spoken to we care team yesterday and to, d them to cancel this loan and also to ensure that no annual maintenance charge is applied to me today .
Dear we care team,
Please ensure no charges and cancel this loan.
Regards,
Sumukh Mishra
Sent from Yahoo Mail for iPad
On Wednesday, May 9, 2018, 11:01 PM, sumukh mishra <[protected]@yahoo.com> wrote:
Imtiyaz why no revert till now??
Sent from Yahoo Mail for iPad
On Saturday, May 5, 2018, 4:32 PM, sumukh mishra <[protected]@yahoo.com> wrote:
Dear Imtiyaz,
I have highlighted all this to you before as well. As discussed over phone, please immediately cancel this loan without any charges. I was told there will be no charges. Only if I use the amount, I will just have to pay the interest. I have not used any amount, however every month INR 136 is deducted from my account since August 2017. On 03 July 2017, there was also a debit of INR 1563 from my account. Yesterday I have got a message that an annual maintenance charge of INR 2655 is dues for debit on 11 May 2018.
This is complete cheating with a customer. Please urgently close this loan.
Warm regards,
Sumukh Mishra
[protected]
Sent from Yahoo Mail for iPad
On Monday, July 3, 2017, 10:55 PM, sumukh mishra <[protected]@yahoo.com> wrote:
Hi,
I am not cancelling my request till the time I get confirmation that I will not have to pay anything from my pocket in terms of any kind of fee or instalment or processing fee, annual maintenance charge or any kind of fee or charge if I do not use the loan amount. As I have already mentioned this while taking the overdraft. As also I have not approached you all for this overdraft, you all have called and given it to me .
Regards,
Sumukh Mishra
Sent from Yahoo Mail for iPhone
On Sunday, July 2, 2017, 11:12, [protected]@bajajfinserv.in <[protected]@bajajfinserv.in> wrote:
Dear Mr. Mishra,
Thank you for writing to us at Bajaj Finserv.
With reference to your query regarding the Loan account number : 405SAF41343067, as discussed on call [protected], with the confirmation from the sales team, the processing fees will be refunded to you by the channel partner .
Basis on the refund, you confirmed that you are ready to continue with this loan . Hence we are closing your request for the loan cancellation .
Please find the attached Statement of Account for your reference.
For any further clarifications write to us at [protected]@bajajfinserv.in or you can contact us on[protected]
Bajaj Finserv assures you its best service, always.
Yours sincerely,
Yogesh
Bajaj Finserv.
[protected][protected][protected][protected]
Dear Imtiyaz,
I have already copied, [protected]@bajajfinserv.in on this e-mail. You have removed it while replying. I am copying them again. Please urgently cancel this loan without any charges to me and confirm back to me. Please also send me my cheques back.
With best regards,
Sumukh Mishra
From: imtiyaz.[protected]@bizsupportad.com [mailto:imtiyaz.[protected]@bizsupportad.com]
Sent: 22 June 2017 18:17
To: Sumukh Mishra
Cc: suryakanta.[protected]@bajajfinserv.in; [protected]@gmail.com; mitesh.[protected]@bajajfinserv.in; mandar.[protected]@bizsupportad.com; [protected]@gmail.com; [protected]@yahoo.com
Subject: Re: SCHEME CONFIRMATION - SUMUKH MISHRA - {PLOC LOAN}
Dear Sir,
Put mail to [protected]@bajajfinserv.in for cancellation...
Warm Regards,
Imtiyaz Shaikh
Asst. Manager
Bajaj Finance Limited
4th Flr, 271 Business Park,
Model Industrial Estate, Nr. Virwani Estate
Goregaon East
D:[protected] | M: +91 [protected]
Sent from RediffmailNG on Android
From: Sumukh Mishra >
Sent: Thu, 22 Jun 2017 18:10:42 GMT+0530
To: "suryakanta.[protected]@bajajfinserv.in" >, "[protected]@bajajfinserv.in" >
Subject: Re: SCHEME CONFIRMATION - SUMUKH MISHRA - {PLOC LOAN}
Dear Mr. Sabata, Mr. Kurush Irani,
May I request you to please advise why are you not reverting on my e-mail? Please urgently cancel this loan without any charges to me and confirm back to me. Please also send me my cheques back.
With best regards,
Sumukh Mishra
From: Sumukh Mishra
Sent: 15 June 2017 12:15
To: "suryakanta.[protected]@bajajfinserv.in"
Cc: "[protected]@gmail.com"; "mitesh.[protected]@bajajfinserv.in"; "Imtiyaz Shaikh"; "mandar.[protected]@bizsupportad.com"; "[protected]@gmail.com"; "sumukh mishra"
Subject: RE: SCHEME CONFIRMATION - SUMUKH MISHRA - {PLOC LOAN}
Dear Mr. Sabata,
I am awaiting your revert!
With best regards,
Sumukh Mishra
From: Sumukh Mishra
Sent: 13 June 2017 11:56
To: "suryakanta.[protected]@bajajfinserv.in"
Cc: [protected]@gmail.com; mitesh.[protected]@bajajfinserv.in; Imtiyaz Shaikh; mandar.[protected]@bizsupportad.com; [protected]@gmail.com; "sumukh mishra"
Subject: RE: SCHEME CONFIRMATION - SUMUKH MISHRA - {PLOC LOAN}
Dear Mr. Sabata,
Please urgently cancel this loan. Apart from below e-mail problem, I again just got a call from your customer service team, it was Rahul on line. He told me that there will be charges every year for renewal. I have always told that I do not want to pay any charges and I do not agree with these charges. You guys have approached me to give this service, I have not approached you all. I have taken Nisha – Mobile number [protected] who called me for this loan first, on a conference call with Rahul and have told her to cancel this loan.
Please cancel this urgently. I do not want to take any services from you all. You all do not tell cliett full details over phone and later come up with charges which are a surprise to me and I do not agree to those. I have told you all including Nisha and all those people from your company who called me multiple times that I do not want to pay even a single penny from my pocket till the time I use the loan amount. If I use the loan amount I will obviously pay the interest.
I have completely lost trust on you people. Please urgently cancel this loan without any charges to me and confirm back to me.
With best regards,
Sumukh Mishra
From: sumukh mishra [mailto:[protected]@yahoo.com]
Sent: 10 June 2017 18:33
To: Imtiyaz Shaikh; Sumukh Mishra
Cc: [protected]@gmail.com; mitesh.[protected]@bajajfinserv.in; mandar.[protected]@bizsupportad.com; [protected]@gmail.com
Subject: Re: SCHEME CONFIRMATION - SUMUKH MISHRA - {PLOC LOAN}
Dear Imtiyaz,
As discussed over phone, I got a call from your customer service team and they were telling me that my first EMI will be deducted on 2 July 2017. I told them that I was told that the EMI will be deducted only if I utilise any of the amount from the sanction loan amount but since I have not utilised any amount I do not need to pay any EMI. However still that lady kept on telling me that amount will be deducted from my account on 2 July 2017.
As told by you all before as well and even now as we discussed over phone, thank you for confirming that there will be no amount deducted from my account on 02 July 2017 as I have not utilised any amount from the sanctined loan amount. Please reconfirm the same back to me on this email.
Warm regards,
Sumukh Mishra
Sent from Yahoo Mail for iPad
On Tuesday, May 30, 2017, 5:48 PM, Imtiyaz Shaikh > wrote:
Yes Sir,
Per day calculations 0.039726%
Warm Regards,
Imtiyaz Shaikh
Asst. Manager
Bajaj Finance Limited
4th Flr, 271 Business Park,
Model Industrial Estate, Nr. Virwani Estate
Goregaon East
D:[protected] | M: +91 [protected]
Sent from RediffmailNG on Android
From: Sumukh Mishra >
Sent: Tue, 30 May 2017 17:43:41 GMT+0530
To: sumukh mishra >, Imtiyaz Shaikh >
Subject: Re: SCHEME CONFIRMATION - SUMUKH MISHRA - {PLOC LOAN}
Also please confirm that interest will be charged per day wise at the rate of 0.039726% per day.
With best regards,
Sumukh Mishra
From: sumukh mishra [mailto:[protected]@yahoo.com]
Sent: 30 May 2017 17:21
To: Imtiyaz Shaikh; Sumukh Mishra
Cc: abhijeet powar; Mitesh Shetty; Mandar Andhari; DINESH R
Subject: Re: SCHEME CONFIRMATION - SUMUKH MISHRA - {PLOC LOAN}
Ok.
Sent from Yahoo Mail for iPhone
On Tuesday, May 30, 2017, 17:11, Imtiyaz Shaikh > wrote:
Dear Sir,
As Discussed All deductions will be from Sanction Amount and Whenever you used amount than only Interest will charge...
Processing Fees will be 1% and FFR - 1999/- waived off
Request Acknowledge OK to process
Warm Regards,
Imtiyaz Shaikh
Asst. Manager
Bajaj Finance Limited
4th Flr, 271 Business Park,
Model Industrial Estate, Nr. Virwani Estate
Goregaon East
D:[protected] | M: +91 [protected]
From: Sumukh Mishra >
Sent: Tue, 30 May 2017 16:41:36 GMT+0530
To: "imtiyaz.[protected]@bizsupportad.com" >, "[protected]@yahoo.com" >
Cc: "abhijeet powar " >, "Mitesh Shetty " >, "Mandar Andhari " >, "DINESH R " >
Subject: Re: SCHEME CONFIRMATION - SUMUKH MISHRA - {PLOC LOAN}
Dear Imtiyaz,
I have mentioned multiple times that I do not want to pay anything apart from the inerest if I avail the loan. Why does it mention:
Processing fee
(PLUS Service
tax & Cess @15.00%)
1.35%
I only agree to charged where it mentions “To be deducted from disbursal amount”. I am not willing to pay even a single penny be in terms of fee or tax etc. Please ensure or I do not need this.
Also please advise what is EMI?? I was not told of this. I am not paying any money.
EMI
Rs. 11243/-
Also please advise what do you mean by ‘including insurance’.
Approved loan amount
including Insurance
Rs. 9, 00, 000/-
With best regards,
Sumukh Mishra
From: imtiyaz.[protected]@bizsupportad.com [mailto:imtiyaz.[protected]@bizsupportad.com]
Sent: 30 May 2017 16:24
To: Sumukh Mishra; [protected]@gmail.com
Cc: abhijeet powar ; Mitesh Shetty ; Mandar Andhari ; DINESH R
Subject: SCHEME CONFIRMATION - SUMUKH MISHRA - {PLOC LOAN}
Dear MR SUMUKH,
Request you to kindly acknowledge the mail with nominee details for further Disbursement process.
NOMINEE NAME:-
DATE OF BIRTH:-
RELATIONSHIP:-
[cid:image001.[protected]@01D2EB84.9BD0F9A0]
Congratulations! Your Personal Loan application has been approved
[Now purchase refrigerator, AC and wasing machine at zero downpayment]
Dear Customer,
Greetings from Bajaj Finserv.
We are delighted to inform you that your Personal Loan application has been approved. Please note that further processing of your loan application would be subject to the terms and conditions mentioned in this mailer. Request you to acknowledge and reply with a confirmation, reading "OK" from your official mail id.
A. Suite of products to choose from:
1. Line of Credit (LOC)
LOC is a unique and innovative offering from Bajaj Finserv. It allows you to manage your cash flow more effectively and smartly. With LOC, you pay only the “Interest” on the amount utilized against the EMI as per regular amortization which reduces burden of your monthly cash flow. The principal can be paid during the term of the loan as per your convenience. LOC facility is offered for a period of 12 months post which it can be renewed for the additional term.
2. Flexi Loan
You have the flexibility to pre-pay your loan with your surplus funds & save interest. You can re-draw the eligible amount at any time within the loan tenor without any additional documentation.
3. Personal Line
Personal line is an innovative facility designed to fulfill your future lending requirements. This is offered basis your loan eligibility and current disbursal. If you had utilized amount less than the personal line amount, the balance non utilized amount can be availed on just a call. This is an unmatched offer by Bajaj Finance with backed by our service time guarantee.
4. EMI Holiday
Enjoy an EMI-free month every year for the duration of your loan after clearing your first 6 EMI’s. This month will either be March or October, whichever comes first. *If you opt for an EMI Holiday and wish to make a part payment, it will have to be made at one of our nearest branches. Part payment will result in reduction in EMI amount and the tenure of your loan will remain unchanged.
B. Service Channels
You can reach us through multiple channels:
Our dedicated customer service team will be your first point of contact for any request or grievance. We request you to avail this service so that you can avoid visiting our branch or trying to reach us though other modes.
Our service email id is [protected]@bajajfinserv.in. In case you do not get a satisfactory resolution you can write to our Grievance Redressal team [protected]@bajajfinserv.in.
If you feel your issue has not been addressed by above channels
you can write to [protected]@bajajfinserv.in
We are committed to resolve your query /grievance in 48 hours, else we assure you a call back
Experia - our self-service Customer Portal, gives you access to all your loan details
Updates through Email and SMS through Insta Info.
A bi-directional SMS channel, SMS [protected] for any of your loan details like - LAN, Customer ID, Experia ID and more.
C. Loan prepayment facility:
1. Loan Pre-closure:
You are allowed to pre-close loan outstanding any time post clearance of first EMI. Charges applicable @ 4% of Principal outstanding plus applicable taxes towards full pre-closure of loan.
2. Part Prepayment
"We also offer you convenience of part prepayment towards your loan outstanding. The amount of part Pre-Payment shall be equal to a minimum sum of one EMI. Part payment charges are applicable @ 2% plus applicable taxes on amount paid
For Flexi loans, complete loan amount will be disbursed to the customer’s bank account at the time of loan booking. Customers can choose to part payment of any amount post disbursal"
*No charges are applicable on part prepayment of Flexi loans & Line of Credit (LOC).
Loan details:
Approved Personal Line
Rs 0/-
Personal Line facility to be availed
No
Loan amount approved
Rs. 9, 00, 000/-
Approved loan amount
including Insurance
Rs. 9, 00, 000/-
Loan Type
PLOC
Insurance product type
Insurance premium
Insurance sum assured
BAGIC
Rs. 0/-
Rs. 0/-
Insurance product type
Insurance premium
Insurance sum assured
HDFC Life
Rs. 0/-
Rate of interest
14.50%
Processing fee
(PLUS Service
tax & Cess @15.00%)
1.35%
* Indicative Broken period interest
AS APPLICABLE
EMI
Rs. 11243/-
Tenure In months
60
First EMI date
[protected]
Last EMI date
[protected]
Stamp duty charge To
be deducted from
disbursal amount
Rs.900/-
Financial Fitness Report
To be deducted from
disbursal amount
Rs. 1999/-
Credit Protection plan to be deducted from disbursement
Rs.0/-
Bajaj Finserv RBL Bank Co-brand Credit Card (SuperCard)
YES (First Year Free on minimum spend of Rs. 500/- within first 90 days)
* Broken Period Interest will be charged from the date of disbursement to the date of EMI commencement. Depending on the product availed, it will either get deducted from your loan amount apart from the charges mentioned or would be included in your first EMI.
D. "Annual Maintenance Fee" for products offered:
In order to continue with the Line facility for the new term each year, you need to pay the following annual fee
* Line of Credit (LOC): 25bps AMC would be applicable on sanctioned amount.
* Flexi Loan : 25bps AMC would be applicable on Flexi Dropline limit.
* Personal Line : 25bps AMC would be applicable on available limit. Activation fee of 999/1999 as per slab on fresh line disbursement
E. Instances under which Line facility (Personal Line of credit/ Personal line/ Flexi Loans) can be modified/blocked:
* Bounce in BFL EMI
* Drop in CIBIL Score
* Change in organization/occupation
F. Credit card features
• Life Time free on Minimum annual spends of Rs. 75, 000/-
• Avail a cash advance loan at no interest for 90 days, once a year. (Processing fee applicable)
• Interest free cash withdrawal across all ATMs in India, with no interest for up to 50 days (Processing fee applicable)
G. Click on link to download detailed loan T&C
Thank you for choosing Bajaj Finserv Lending as your financial partner for your lending needs. We do believe that we offer superior product offerings that will best serve your need.
* Terms and conditions apply
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(Version A2_[protected]
Warm Regards,
Imtiyaz Shaikh
Asst. Manager
Bajaj Finance Limited
4th Flr, 271 Business Park,
Model Industrial Estate, Nr. Virwani Estate
Goregaon East
D:[protected] | M: +91 [protected]
Thanking you sir,