Bajaj Finserv Complaints & Reviews

Hi, I had taken two Consumer durable loans from Bajaj and in July month have done the foreclosure of same through your website from my bank Kotak Online banking. Despite that from last 2 months you guys have deducted the EMI and this month also I have received the following 2 Msg. Have tried reaching your toll free no. But there is no CSE to update me on following issues. You are requested to take this matter on an urgent basis...

BFL LOAN A/C NO 5770PL00149988


DEAR SIR/MADAM,
I am jignesh sonawala as per above refer my loan a/c no.i have complaint you that i could pay your emi from my HDFC BANK SALARY A/C because since 01 jan 2014 my this a/c is convert in to saving a/c and for this reason my a/c has closed so i request you by sending email to your customercare email id on dec 2013 about this problem that please help me to change my ECS from other bank but you i have not yet help me and in every month you are hitting my a/c ecs bounce charges.i need your help to change my ecs a/c and waive my ecs bounce charges from jan 2014 to till this current month.also i was trying to pay your current month emi since 06 sept 2014 till 13 ept 2014 afternoon by using your bajajfinserv sities for payment.but i could not pay emi by using ur sites because i have to pay emi 2500/-but i could not pay by using bank of baroda netbanking.
I HAVE TRY MANY TIME TO PAY YOUR CURRENT EMI BY USING BANK OF BAORDA NETBANKING BUT I COULD NOT PAY


So kindly please do this need fulfil as soon as possible or you will hit again you will late payment charges to my loan a/c


JIGNESH SONAWALA

LOAN A/C NO :5770PL00149988 Dear Sir/Madam, I am jignesh sonawala as per above refer loan number.i am requesting you to stop harassing me from collection team they have call me for 25 to 30 times ( collection lady call number [protected]) date 15 sept 2014repeated very day for my emi payment and one more lady call for emi payment and she told me(collection lady call number [protected]/44) if i will not pay emi today she will send there person for collection to my residence address but i already told her on satursday 13 sept 2014 that i m try to pay outstanding emi amount by using your bajaj finserv sites but i could pay also i told her that i have email to bajaj finserv customer care id for my this problem.but she is not ready to understand my problem and again call me today for emi amount and told me that if i will not pay this amount today she will send there person to my door step for collection date 15 sept 2014.so i again try to visit your bajaj finserv sites for emi payment about i could pay because it is not going step forward after i click bank of baroda netbanking option for emi payment.please tell me what should i do now and please ...stop harassment from your collection team for payment. so kindly do this need fulfil for me as soon as possile thanks

Dear Sir, My Account No.5010381 and I have purchased Tv from BFL that ur DM Bajaj Sms to my mobile that your available EMI Card Max loan amount is Rs. 35, 000 and i did not receive any EMI Card so far. R. Umakanth contact no [protected]

Sir, Loss of Rs 13, 120 from Bajaj Finance due to one month pre-approval of loan. Loan Application No: [protected] I require loan amount from October’14 but it is given in the month of September’14 without my mail conformation or any intimation. Person named Sauvik Chakravorty (sauvik.[protected]@bajajfinserv.in) from Bajaj Finance sales team falsely guided me by taking a signatures on Cheques and Loan agreement without approving the loan amount. In-spite of questioning and denying to do signature, Mr. Chakravorty assured me that without my final mail conformation loan will not be sanctioned. Till end of August’14 nothing is in clarity about the loan amount. Suddenly Loan amount got credited on 1st September’14 to a non-salaried account. As I have requirement for 15lakhs, remaining 4lakhs is an issue now. Complained the same to Grievance cell on 1st September’14 and gave me assurance of resolving the issue, but no action is taken for 12 days. On 12th Sept’14 they are asking me to revert the loan amount. It is very difficult for me to get loan from any other bank in 15 days’ time and by doing so my Cibil account credits will go down. Without giving any clarity about and amount and crediting amount one month prior without taking any mail or written confirmation. Expecting justice for the issue and taking action for all the troubles given by Bajaj Finance. Thanks & Regards, Kranthi

1 st Mail ================================================================================...⇄ [protected] Forwarded message[protected] From: Siva Kumar <[protected]@gmail.com> Date: Tue, Feb 4, 2014 at 1:31 PM Subject: Bajaj finance from smart chromepet To: [protected]@gmail.com Dear Sir, Find the attachment below. [protected][protected][protected][protected][protected][protected][protected]--- 2 nd Mail ================================================================================...⇄ [protected] Forwarded message[protected] From: winways IT solutions <[protected]@gmail.com> Date: Thu, Feb 6, 2014 at 3:45 PM Subject: Re: Bajaj finance from smart chromepet To: j.[protected]@bajajfinserv.in, sureshkumar.[protected]@bajajfinserv.in Cc: Siva Kumar <[protected]@gmail.com> Dear Sir, An loan amount of Rs. 70000/- for myself (0% Interest) and Rs. 100000/- for Mr. J. Anandan (0% Interest) have been sanctioned for Office Furniture from Smart Home, Duraipakkam Showroom. Few days back, there were some issues regarding furniture delivery, regarding that we have sent mail to you. One by one, the issues are getting resolved. My Loan Account Number : 403SCE01389459 Anandan Loan Account No: 403SCE01380809 Now, the problem is for Mr. Anandan, Rs. 10001/- (without interest) is getting debited from his account, which is correct whereas for me, Rs. 8146/- was debited from my Bank Account instead of Rs. 7000/-. The very first day itself I have informed Mr. Siva when I get the Alert SMS from Bajaj Finserve that Rs. 8146/- is going to be debited . Actually My ECS date is on 05.02.2014, I want that this problem to be solved before 5th Feb (i.e ECS Date). And also I have asked for the schedule continuously for the past one week, then he had sent the scanned copy of Promisory note only on 04.02.2014 which I have forwarded to you. Kindly, take an immediate action to solve the issue with personal attention and credit the balance amount in my Bank. I am expecting that this problem will be solved at the earliest. Regards, V. Vijayapandian [protected] [protected][protected][protected][protected][protected][protected][protected]- 3 rd Mail ================================================================================...⇄ [protected] Forwarded message[protected] From: winways IT solutions <[protected]@gmail.com> Date: Mon, Mar 3, 2014 at 3:47 PM Subject: Fwd: Reminder - Excess EMI Amount Debited To: j.[protected]@bajajfinserv.in, sureshkumar.[protected]@bajajfinserv.in Cc: Siva Kumar <[protected]@gmail.com> Dear Sir, This month also the same alert sms received from Bajaj Finserve. Previously we had mentioned all in a detailed manner. We really requested you to solve the issue but still now, there is no response from your side. Whenever we contact you, you people were avoiding us and postponing. We expect some immediate response for this issue. Regards, Vijayapandian [protected] [protected][protected][protected][protected][protected][protected][protected]---...⇄ 4 th Mail ================================================================================...⇄ From: winwaysitsolutions [mailto:[protected]@gmail.com] Sent: Thursday, April 3, 2014 3:53 PM To: Jaya Kumar; Sureshkumar D; [protected]@smarthome.co.in Subject: Fwd: Reminder - Excess EMI Amount Debited Dear Sir, For the past two months, we are continuously asking to solve the issue, but we didn't get any response from your side. We had also forwarded the mail which we had sent to solve the issue in a detailed manner earlier . We have waited in patience for the past two months but your team members or nobody approached us to solve the issue, so when we contacted them their main intention is to disconnect the call telling any silly reason. So, we have understood that you people are specifically avoiding us. We really got frustrated with your service and team members so, we have decided not to take any loan from you in future, we will not recommend any of my friends, relatives or colleagues to avail loan from you and now we have given Intimation letter for Stop Payment of your ECS to our Bank. Already two months passed, still six months balance payment are there. So, I am ready to settle the exact principal amount (Exact Amount Due). Regards, V. Vijayapandian [protected] [protected][protected][protected][protected][protected][protected][protected]---...⇄ 5 th Mail [protected] Forwarded message[protected] From: winways IT solutions <[protected]@gmail.com> To: <[protected]@bajajfinserv.in>, <[protected]@bajajfinserv.in> Cc: Date: Mon, 1 Sep 2014 17:33:58 +0530 Subject: Fwd: Reminder - Excess EMI Amount Debited Dear Sir, We expect some immediate response for this issue. Regards, Vijayapandian [protected] Sir Please Need Solutions ... Regards, Vijayapandian [protected]

Dear Concern, I am having 2 loans of consumer durables( 4240CD03256090 & 4240CD[protected] which i am paying on monthly basis. I got a call some days ago, saying that bajaj fin. is proving me Health insurance of rs 3 lacs on adding up 162/month for 10 months only, but now i have checked my online account it is showing 1162/month. I felt like cheated. Is this the way you are going to treat innocent customers who are paying their EMIs on time. I request you to close this (424BAL[protected] as it was wrongly done by committing something else otherwise i dont have any other option left expect going to consumer court. RegardsRajeshwar kumar[protected]

Respected Sir/ Madam, This is rukaiya farhan kokani I am a bajaj finserv active customer I have taken some consumer durable loans in the month of December 2013, accordingly I have 4 loan accounts with you an total amount of 10721 was my emi. However I have paid the emi regularly but in month of May a emi was bounced by my mistake as I was out of town later I have paid that but now my 3 accounts are closed only 1 account has 3 installments left which I will pay but the issue is my emi card is inactive and I cant avail any other loan from you I hereby request you please take some necessary steps in regards of this my emi card no is [protected] and my mobile no is [protected] hence it's my humble request to you kindly do this at the earliest Regards, Rukaiya farhan kokani.

मैंने डिस्कोवर १०० CC बाइक १/४/२०१३ को खरीदी थी जिसमे battary PROBLEM आ गयी है DEALAR NOT RESPONSE जिसकी वारन्टी ३०/०९/२०१४ को ख़त्म हो जाएगी

Hi, As you have mentioned, Point :- As if there is any outstanding pending more than a month then collection team will take a follow up for the payments. It means they can abusive & allow to offensive behavior with customer and Customer service head of BAJAFINSERV Company unable to take any action against them as today they have called & threatened to my family members. Also like to inform you there are so many complaint has been already register against BAJAJFINSERV LENDING company on consumer forum which is available on Consumer forum & Grhak seva websites but still company is continuing his operational malpractice from different collection agencies who threatening to the customers & spreading his GUNDARAJ. ALSO I have clearly mentioned my earlier mail that I will make the payment & explain the issue politely still these collection agents are harassing to me Name Sumit & Supriya from different Numbers-[protected]/[protected] & because they have called my office number and using inappropriate & abusive languages, threatening to my seniors because this issue I have lost my job without getting this month’s salary Now without getting salary how can I make the payment. According to this type of behavior due to loss of job I want compensation. Kindly Reply after If any action taken by you on this also would like to know the same. Thanks & Regards, Rahul Balarajan On Monday, 8 September 2014 4:17 PM, "[protected]@bajajfinserv.in" <[protected]@bajajfinserv.in> wrote: Dear Customer, Thank you for writing to us at Bajaj Finserv. We regret the inconvenience caused to you and assure you of our best services always. We tried calling you on your number registered in our records but we are unable to do so. With reference to your loan account numbers 4050CD00872804 / 4050CD00872786 we would like to inform you that there is outstanding of Rs.12168/- and Rs.11402/-. We understand that you are receiving collection calls hence we request you to please visit your nearest branch and meet the collection team so that they can help you in getting the calls stopped. As if there is any outstanding pending more than a month then collection team will take a follow up for the payments. Branch Address- 3rd & 4th Floor, 271 Business Park, Model Industrial Estate, Near Virwani Industrial Estate, Off. Western Eststate Exp. Highway, Goregaon (E) Mumbai - 400 063. 6th Floor, Office No. - 603, Ishan Arcade, Building No.- 2, Bhave Compound, Naupada, Thane (W) - 400 602 Regards, Customer Experience head Bajaj Finserv Bajaj Finance Ltd. [protected][protected][protected][protected] Hi, This is bringing to your notice that so many times mail has been escalated but their no revert from customer care experience head since last 30days. After that Bajajfinserv Collection executive had called me & threatened so many time I responded I’m not available at my residential place they have called me so many times on my number even though I have informed them not to contact on my residential number & not visit my residential are into my absence they have visit my resident when my mother was very sick even in such condition one of the Bajajfinserv Collection executive given threatening to my family member, please refer trail mail for the same Recently, 1st Incident- Also on 4th September this bajajfinserv collection GUNDA name Sumit-[protected] had called me & abuses me also using inappropriate sentence which I have recorded in my cell 2nd Incident- Even when I was not available they have called up my office number In my absence they mentioned my senior why you are taking such peoples to work who are defaulters also used inappropriate sentences against me wherever I haven’t defaulted payment(I have completed half amount of the loan even you can check my past history 1st time I have applied for any loan also that each & every month I have paid your EMI’s ) as I have clearly mentioned my earlier mail that I will make the payment & explain the issue politely still these collection agents are harassing to me Name Sumit from different Numbers-[protected]/[protected] & because they have called my office number and using inappropriate & abusive languages, threatening to my seniors because this issue I have lost my job without getting this month’s salary Now without getting salary how can I make the payment. Also like to inform you there are so many complaint has been already register against BAJAJFINSERV LENDING company on consumer forum which is available on Consumer forum & Grhak seva websites but still company is continuing his operational malpractice from different collection agencies who threatening to the customers & spreading his GUNDARAJ. According to this type of behavior due to loss of job I want compensation. Thanks & Regards, Rahul Balarajan ----- Original Message ----- From: Rahul Balarajan To: [protected]@bajajfinserv.in ; [protected]@bajajfinserv.in Cc: [protected]@timesgroup.com ; haresh.[protected]@network18online.com ; icrpc.[protected]@gmail.com ; [protected]@saharasamay.com ; [protected]@startv.com ; [protected]@consumergrievance.com ; [protected]@consumerredressal.com ; [protected]@ndtv.com ; rahul.[protected]@panoramicworld.biz Sent: Wednesday, July 30, 2014 3:58 PM Subject: Re: Your Grievance SR number - SRN01546514 Hello, This is again bring to your notice tha even after stopped collection followup for my loan account from BAJAJFINSERV LENDING AGENCY as per your confirmation still the same person- BAJAAJFINSERV COLLECTION EXECUTIVE NAME MR.YADAV, CONTACT NUMBER- [protected] is again & again calling of threatened & harassment. Please note the above mentioned number & person name from which I received call even on Today 30/07/2014 09:46AM which clearly indicate that what kind of action has been taken by you at the level of Customer-care Experience Head, I am not understanding the fact after a official complaint lodged by me how can the organization have the same same guy call me. This is completely unacceptable!!! As I mentioned in my mail that I will pay the due amount(2nd EMI) on mentioned date before this months end. Then why this executive is harassing to us? Kindly Reply after If any action taken by you on this…. Thanks & Regards, Rahul Balarajan [protected] On Monday, 28 July 2014 10:14 PM, "[protected]@bajajfinserv.in" > wrote: Dear Sir, With reference to our discussion, we wish to inform you that we have stopped collection followup for your loan account. We request you to clear the outstanding at the earliest. Assuring you of our best services always. Regards Customer Experience Head [protected][protected][protected][protected] Hello, This is to let you know today again same COLLECTION EXECUTIVE NAME MR.YADAV, CONTACT NUMBER- [protected] caled me up. I am not understanding the fact after a official complaint lodged by me how can the organization have the same same guy call me. This is completely unacceptable. I have lodged a formal complaint with the Consumer Court doing the needful and also I am going to escalate it to the Upper management of all consumer right organisation and I will go to any extent to get justice for the behaviour committed against me. This was extremely reckeless and unacceptable on behalf of Bajaj Finserv Lending Collection Department that after a complaint the same guys call me and harass me rather than anybody else trying to sort out the issue. if you are encouraging the act I am afraid to say that I will escalate it further to get justice. Till I get a proper answer and justification(which I think is not possible for the act committed) I will fight and escalate to whichever extent possible. I will not tolerate such mental Harrasment… As I mentioned in my mail that I will pay the due amount(2nd EMI) on mentioned date before this months end. Then why this executive is harassing to us? Thanks & Regards, Rahul Balarajan [protected] On Friday, 25 July 2014 3:28 PM, "[protected]@bajajfinserv.in" wrote: Dear Sir, With reference to your below mail, we sincerely apologize for the inconvenience caused and we ahve shared the feedback with our collections department for necessary action. We request you to clear the outstanding at the earliest for us to stop collection related followup for your loan account and CIBIL getting impacted. Assuring you of our best services always. Regards Customer Experience Head [protected][protected][protected][protected] Hello, I have already escalated this issue to [protected]@bajajfinserv.in & [protected]@bajajfinserv.in but even after 2 working days None of the bother to reply or even called me even i put your customer care head in loop, such kind of WORSE CUSTOMER CARE EXPERIENCE NEVER OBSERVED.. This is newly bring to your notice that even after raise this complaint against the executive still he is continuously harassing by phone call Number- [protected](this is the new number of bajajfinserv collection Gunda- Goregaon branch) to family member(To my brother on - [protected]) he called continuously on his number wherein he have my cell number([protected]) which is register in your system, today he again visited to home when only lady person- my mother at home & start doing drama that the last payment which I have made on dated 22/07/2014 not updated in system, pls find attachment of receipt. As I mentioned in my previous mail that I have already made payment of 1 EMI & will pay the due amount on mentioned date. Then why this executive is harassing to my family Members? I have recorded all these calls of harassment even on today call recording my mother clearly said that she going through mental harassment which lead to medical treatment. Now I have decide to send written complaint under consumer court for harassment by BAJAAJFINSERV COLLECTION EXECUTIVE NAME MR.YADAV, CONTACT NUMBER- [protected] & [protected]. Hope getting reply this time with an action... Thanks & Regards, Rahul Balarajan [protected] On Tuesday, 22 July 2014 12:04 PM, Bajaj Finserv Lending wrote: Dear Customer, We thank you for writing to us and acknowledge the receipt of your email. You will receive a reply from us within 2 working days. Your Service Request no. is : SRN01546514 For an easier and faster access to your account details, please use our new IVR (Interactive Voice Response) facility on our Customer Care toll free numbers:[protected]for EMI cards) /[protected]for all other loans). All of the following information and more is just a click away on our website. You could also logon to our website www.bajajfinservlending.in for more details . Assuring you of our best services always. Yours Sincerely, Bajaj Finserv Lending Grievance Team P.S. This is a system generated Service Request number and response for every query/interaction raised with Bajaj Finance Ltd [Bajaj Finserv Lending] [X] [X]

Dear Bajaj reader, This is Suresh Dhar. I am facing some problem in my all loan account having with Bajaj from last 1 or 2 months, let me explain in details. I have following 3 loan account in Bajan Finance 4040CD[protected] Tablet (1, 688.00/ PM) 4040CD[protected] Refrigerator (1, 864.00/ PM) 4040CD[protected] TV (3, 979.00/ PM) The Due date of the EMI is 5th of every month which I was paying since last one year. Everything was fine until June, 2014. On the month of July I got call from Bajaj and as per them there are some problems on Bajaj side for which they cannot deduct the EMI for one account, any they asked me to pay by cash for that particular loan (1864). It was done for that month and I was communicated that it should be fine from next month onwards. On the very next month it happens again, the amount of 1864 (refrigerator) they are able to deduct using ECS but other two don’t. I got a call on 7th August and they told me to pay the remaining through online, which again I did for that month on 8th August. Then the actual drama starts. They again deduct the amount of 1688 once and 3979 for refrigerator twice, out of which they revert back the TV amount 3979 twice, but not the amount 1688 for refrigerator. I visit Bajaj branch I they convinced me that there is some problem in my ECS, so I need to do ECS mandate, which I didn’t do yet. However, for current month all the ECS got deducted properly. Can you please clarify if there is problem my bank side or ECS side (as per Bajaj) how current month ECS got deducted properly? More over from Bajaj I got and EMI card which they only offered me, they de activate that due to not paying EMI properly. Please take back your EMI card which I don’t want to use. Now my question is how Bajaj can do this, after paying the payment for that particular month they deduct the amount 3 times and make the balance negative. Can you please revert back the amount (1688) you deducted last month from my account? Currently I don’t know what I should do to stop this kind of nonsense things. I am wary to keep some extra amount on that particular account which Bajaj having ECS. Can anyone from Bajaj please take care this issue, and make some effort to let me know what actually going on. Please do the need as early as possible, you can reach me in my below mention mobile number if needed. Suresh Dhar. [protected] [protected]@zoho.com

i have applied for a personal loan of 2.55 lacs and have never experinced such pathetic service ever by any banking services like Bajaj Finserve. its been 7 day that my loan is approved and showing disbursed on your portal but i am struggling to get money in my account and finding no one to give me proper reply and answer. People in this company are not made for customer. i was committed 1 day service for getting loan and its 7 days... also commitment of % of Interest was wrong. Really Not happy and not going to recommend this company to anyone ever.

Dear sir, ihave purchase a led tv financed by you. Now my last instalment paid in the month of august, 2014. Now i want n.O.C. For the same.
Ragrds,


T.K.Chakraborty,
70/a, vaibhav nagar,
Kanadia road,
Indore-452 016.
M.No.[protected]

I applied for personal loan for Bajaj under fundsindia .
All documents were provided and the promised approval in this week.
Today I was informed Bajaj policies is changed and they are not providing any loan to corporate personnel .

What is of pathetic policy is this and how can you just change it in a day.

This is awful, such kind of behavior is not expected by BAJAJ one of the trusted names in India.

Be clear with y our policies, bcoz of this I lost opportunity with other banks .

I was purchased an ac through you ac no 4420cd00022369 on that time your executive suggest me the polocy for 1year my loan is completed and time of the polocy also completed but the polocy is still running with ac no 442BAL00022370 without my notice now i do not want that polocy so cancel that polocy and clear my account this was effect my track record in the bank as well as cibil point of view so please do this as early as possible thank you

I am a dealer of consumer durable loan having tie-up with bajaj finserv. i am writing this mail on behalf of my customer. I have sold an AC through bajaj finserv finance. Now the customer is complaining me that an EMI of 3199 is being debited from his account for the past two months instead of 2833. When I inquired from your Allahabad office they gave me the following details: CUSTOMER NAME:Manoj Dubey Loan Account no:5890CD03556419 asset cost:33990 tenure:12 months product:CD emi:2833 This is the right account and according to this 2833 should be deducted. But apart from this another account has been opened without request whose details are: loan account:589EWC03556455 ASSET COST:2925 tenure:8 months product:extended warranty contract emi:366 This is where the problem is arising as this loan was not taken by customer . kINDLY get this account closed as the customer had never asked for extended warranty contract and refund the excess amount debited to the customer and make sure that from future only an emi of 2833 is deducted instead of 3199. Thanks, Customer name:Manoj Dubey mobile:[protected] financed from: NEW VISHAL ELECTRONICS, ALLAHABAD mobile of retailer:[protected]

I M Calling on customer care number morning 10 am to till 3.30.& no anybody responded me CUSTOMER CARE EXECUTIVE OR ANYONE. I M Tried many time like 100 & more..this very surprised for the bajaj finsrve lending. i have required TWO WHEELER Loan statement or OUSTANDING Of my loan account. and also requiered NOC. MY Details as below. NARENDRA KAMBLE MOB: NO. [protected] FINANCE: BAJAJ PULSUR 150 CC.

Kindly request you to refund my amount account for Rs 6640 + 2002. As per the confirmation my policy is cancelled. Also kindly request you to remove from my Bajaj Finserv account. As reflect in my Account and shows the due date is on 5-9-2014 so kindly remove it...

Loan Account to refunded : 400LIP03893291 & 400GIP04026553

Regards,

Anuj kumar
[protected]

I am keep on getting mails from "[protected]@bajajfinservlending.com" that my loan is approved. However i never ever applied any loan from bajaj finance. Please see below the details. From: Date: Wed, Aug 27, 2014 at 10:34 PM Subject: JITENDRA KUMAR LENKA welcome to Bajaj Finserv Ltd. Loan No: 4T80CD04161801 To: [protected]@gmail.com Dear Customer, Welcome to the world of Bajaj Finserv Lending. Kindly find attached your loan Welcome Letter.

I have taken a consumer durable loan, my customer id isn't recognized on either IVR or your website. Hence I am unable to access my details. Yesterday I got wrong EMI details with wrong loan account number and wrong bank details. I am now worried that similar to the way I received someone else's details on my id, my details must have gone to some one else. This clearly shows that Client data isn't handled securely and properly at your end. Can you look into this ASAP