Bajaj Finserv Complaints & Reviews

Hi,

this is to bring into notice that i had financed a LCD TV from bajaj finance with direct debit. But without my permission they had also activated some kind of insurance on my name. they called me on[protected] and said its a confirmation call to activate your insurance. That time i told them i am not confirming anything still they had activated the same without my permission and now they want me to pay them for next 1 year for the insurance which i have never applied for.

Bajaj Finserv adding insurance to consumer durable loan without the consent from customer.
Please find the communication regarding this to bajaj for my query and help me to get rid of this.


Hi,

LOAN NO:4040CD[protected]Consumer durable loan)


For the above mentioned loan EMI amount is 2600 and i am getting informed as it is 2857.So the bank is rejecting the ecs.
Please submit the correct ecs mandate to the bank.


You are cheating customers by adding an EMI for a card which has been told only a one time charge of 263 will be deducted at the time of taking the loan .But when log on to my account it is showing an EMI for 257 for 10 months which you are charging it without any communication or approval from me.I have the same query for your customer support previously and they are telling system it is showing like that we cannot help.
Please address this and do the needful.

[protected][protected][protected]

Reply from custome care


Dear Customer,

Thank you for writing to us at Bajaj Finserv Lending.

We would like to inform you that the EMI card nominal fee is Rs. 199/- and it is charged at time of card application.

We would like to inform you that your loan account number 4040CD00296806, is covered under an insurance for which there is an additional monthly EMI of Rs. 257/-. Please note that this is a life insurance, which is provided with every loan for security of loan and loan account holder.

Also, we have mentioned below the complete details of your loan:

Loan Tenure:8
Number of Advance EMIs paid: 0
Number of EMIs paid:5
Number of EMIs due:3
Insurance account number:404BAL00296807
Insurance premium:257

Please find the attached copy of Statement Of Account.

We observe from our records that, the payment presented through ECS has been returned by your bank, with the reason that the ECS Mandate was not received by them & due to signature mismatch.

Please note that we have already sent the ECS mandate to your Bank for activation of the ECS. We request you to kindly take this up further with your bank.

To ensure smooth functioning of your ECS, you may register once again by following the below mentioned steps -
•Please take 2 printouts of the attached ECS mandate form and fill both the forms.
•Forms need to be duly signed and stamped by your bank

The above mentioned documents need to be submitted at your nearest branch

Bangalore Branch Address.
8th Floor,
Prestige Towers,
Residency Road,
Bangalore,
Karnataka - 560025

Alternatively you may also courier these documents to us on the below mentioned address. Please ensure you mention your Loan account on the forms.

Bajaj Finance Limited
c/o Tata Consultancy Services
Attention - Satyarth Mishra / Pradeep Rajput
Electronic Sadan No. 3, Bhosari MIDC
Near Philips , Near Bhosari Police station
Pune Nasik Phata ,
Pune 411026,
Maharashtra
India.

Please note if the repayment track is not streamlined it will impact your CIBIL & incur Penal charges.

For any further clarifications write to us at [protected]@bajajfinserv.in.

Your feedback is important to us. Please take a few minutes to give us your feedback .
Feedback on We Care

Assuring you of our best services always.

Yours sincerely
Bajaj Finserv Lending.
Bajaj Finance Ltd

Hi,

I had taken a lcd&music systom and for that I took a loan from Bajaj FInserv Lending. I was promised that after 3 EMIs I will be getting a EMI card. Which I have not got. I have paid 4 EMIs. Not only this without the card being issued to me . This is affecting my credit history. I had given compliant against this to Bajaj FInserv Lending and I got no response. I want kindly to look into this and provide speedy solution.

Thanks.

a/c-4230CD00036112
Narottam Mahapatra

For last two days I'm receiving messages from TD-BajajF regarding loan processing in the name of one Charanjit Pal Jindal. I've No idea why my mobile no. is being used? I do not know this person .Pls stopsending such msgs & contact Charanjit on His/her no.BajajF should stop bothering me.
mrs jagdeep

Respected sir, I AMIR HUSSAIN i would like to tell you that i've been cheated by bajaj allianz agent while giving PL (LOAN ACCOUNT NO.4570PL[protected] as i am old customer of bajaj finserve, he has given me cheque confirmation without giving any documents he told me that there will 0.4 % interest will be charged, i've taken 30000 Rs. PL and i've paid more than 20000 Rs. still my outstanding showing more than 24000 Rs. i have stopped my EMI ,then one of their executive came to my office for payment so i gave him and he ensured me that he will come with settlement papers and policy documents also still i am waiting for him as i am getting sms and mails for payment now sir please help me what should i do as you can see my previous record.

Dear Sir,

My Bajaj Pulsur 150 vehicle no KA 19 EC 7871 met with an accident on June 13 2012 very next day I given it to repair in GIM Bajaj sales services MEGINA PETE Vittal sub Dealer of SUPREME AUTO DEALERS Mangalore.
I paid Rs.15000 advance No service station asks money before service but I paid hope my bike will be repaired early.I asked vehicle after 15 days but he dint touched it.Again I after One Month again same problem.After 2 months i asked he just removed the defected parts.Now it is around 3 months and i lost my patience, now he is absconding not picking call from past 10 days.I will not complaint against SUPREME AUTO DEALERS because they are giving best services.Before I was in Mangalore I was taking services in SUPREME AUTO DEALERS It was best.I Would like complaint only againt GIM Bajaj sales services Vittal sub Dealer of SUPREME AUTO DEALERS Mangalore.Please repair my vehicle and give it me before monday and penalty for delay.Please don't give your dealership for such irresponsible people like GIM bajaj Vittal it will spoil Bajaj company name.I am telling this because I am fan of Bajaj.

Regards,
Srivasthava.K.S
Palligadde house Kodangai post
Bantawl taluk Mangalore
Karnataka state India
Mob:[protected]
email id:[protected]@gmail.com

Hi,

We had purchased a Voltas AC from a local dealer on 6 months installments financed by Bajaj Finserv.

Loan Account No.: 4010CD00233564

The Bajaj Finserv executive at the dealer had taken all the required documents and cheques and ECS mandate form.

On the first installment becoming due, we got the following email from Bajaj Finserv :
[protected][protected][protected]
Dear Customer,

Thank you for writing to us at Bajaj Finserv Lending.

We observe from our records that the payment presented through ECS has been returned by your bank, with the reason "BANK REJECTED MANDATE-SIGN MISMATCH".

Please note that we have already sent the ECS mandate to your Bank for activation of the ECS. We request you to kindly take this up further with your bank.

To ensure smooth functioning of your ECS, you may register once again by following the below mentioned steps -
*Please take 2 printouts of the attached ECS mandate form and fill both the forms.
*Forms need to be duly signed and stamped by your bank

The above mentioned documents need to be submitted at your nearest branch.

The Delhi branch address is as follows:
11th & 13th floor,
Agarwal metro heights Netagi subhas palace,
pitampura New delhi-110034

Please find attached a copy of the Statement of Account and ECS mandate form.

For any further clarifications write to us at [protected]@bajajfinserv.in.

Your feedback is important to us. Please take a few minutes to give us your feedback .
Feedback on We Care

Assuring you of our best services always.

Yours sincerely
Bajaj Finserv Lending.
Bajaj Finance Ltd
[protected][protected][protected]

We have been trying to contact the Grievance Redressal Team but every time we get the same response.

What a customer fails to understand is that when the Bajaj Finserv executive was there to do the documentation, how come lapse on their part can be put on to the customer. Despite the fallacy on Bajaj Finserv's part, they have charged me default charges which is ridiculous.

Further, for remaining installments, there is no provision of paying online through RTGS or NEFT or Net Banking till the time your installments are overdue. No lending company or bank is offering such less online services.


Also there is no contact number where one can speak to any customer care representative.

I have consumer durable loan with number : 4020CD00139824 with Bajaj Finserv lending. I have done full prepayment of said loan (Amt 12110) on 16 June 2012. Still the loan status is not closed and EMI got deducted for JULY. I am not getting any reply from Customer care and through grivence redressal team. This is the worst service I have ever seen.

Rohit Inamdar

I'm a subscriber of Bajaj Fin Serv, and my relations with you are nearing to 4 years, and i have taken 4 products (3 closed only 1 Current left) loan towards the home appliances purchase. Since i have been your customer, I have a very clear payment track my loan account. I have lots email offers with preapproved loans of INR 300,000 and two EMI Cards worth INR 50,000 each.

Here I'm including few of the recent Loans Accounts i have subscribed with:
Bajaj Finserv Ltd. Loan No: 4150CD00043148, 4150CD00043145, 4150CD00058130
While, I'm sending this email to report a serious crime, your Collection Executive Mr. Ayyappan Mob: [protected] and his Manager [protected], Office no 4D, 4th Floor, KG Oxford Business Center, Srikandath Road, Ravipuram. Cochin- 682016 had committed today 17/07/2012.

Since i was out of station, I could not manage to remit the current month EMI of INR 2034/- towards the loan account 4150CD00058130 . With regard to the current due, I and my family members received call from the Collection executive on 14/07/2012 and i agreed for the repayment by this week.

Since i was traveling back to my home, today, i called up the Executive Mr. Ayyappan Mob: [protected] and reported that, I will be late to reach home and promised the re-payment by 18/07/2012 without fail. Even though i reported minor delay, the Executive Mr. Ayyappan Mob: [protected] and the Manager [protected] gave me repeated calls [ Over 40 calls in an hour ] and warned me to remit the payments with in 18 hours he also used very abusive language in his conversation. While i was driving, my phone was attended by my Advocate and he asked them not to call repeatedly for a minor delay, and Mr. Ayyappan defamed my advocate's respect barking at him with his uncultured language.

The Executive, also came to my locality, and shouted before my locked house and spread false fame towards my neighbors, he commented to the people about the loan disputes and made them misinterpret me as frequent defaulter. He also warned me that, he shall use his political influence to assault me.
These act of him affected my self respect and dignity in my society. This a was very insulting act by your executive, who created this scenario for just a default of INR 2034/-.

My Son, Nathen had logged a Complaint addressing with the Police Station Kadavanthra, Cochin City on behalf of the misbehavior of your collection agent.The petition shall be further escalated to the Commissioner of Police and a Criminal proceeding shall be initiated against the agent and your Company, for the brutal acts and false recollection procedure.

Being a retired govt School Teacher, it was an unlawful act your Company Representative has done, and i will make sure that, your Company will never troubles any of the people in future with your false re-collection procedure. I shall wait for the reply to your email, and check if you taken any corrective measures to my Complaint. The Case, shall move against the agent and Company and this would enroll the Agent and your Manager under the Gunda List in the Town, and shall move a non-bailable offense against the guy.

If you plan to stay idle, the issue shall be further escalated to the RBI, Media and Political level and all the people who have been assaulted by your criminal acts in the City, shall unite and move against your finance racket.

Your Quick Response with be appreciated to avoid further complications.

Vijayamma Muraleedharan
Loan4150CD00058130
Cochin

Agreement No. : 404BAL00310025 Repayment Mode : ECS
Type Of Loan : BALIC PREMIUM CD LOAN Gross Tenor In Months : 10
Loan Status : Active Net Tenor In Months : 10
Status As On : 09/07/2012 Balance Tenor In Months : 8
Repayment Frequency : Monthly EMI Amount : 1,531.00
Loan Amount. : 15,304.00 EMI Start Date : 05/06/2012
Disburse Amount : 0.00 EMI End Date : 05/03/2013


Dear Customer,

We thank you for writing to us and acknowledge the receipt of your email. You will receive a reply from us within 4 working days.

Your Service Request no. is : 2027167
For an easier and faster access to your account details, please use our new IVR (Interactive Voice Response) facility on our Customer Care toll free numbers:[protected]for EMI cards) /[protected]for all other loans). All of the following information and more is just a click away on our IVR -



Whom so ever concern….

I would like to bring u notice that loan #4040cd00310025 amount of Rs.1531…. with out my information and my approval u r dedicating so please stop that ASAP…. B’coz u r pune executive has told me that once u read the document then v will go head and I will intimate with call and I take u r confirmation then only I will processed…even though the document has not reached to me… before taking any kind of action please stop that and ASAP contact me….[protected]
And more even I have contacted Mr. Balaji [protected] who works at Reliance Digital at mantrimall Bengalore..but is not a tall help full in the matter.. then to fowling from past one month.. I don’t know wt kind of customer help u have in the manner,,,,


Thanks & Regards


Syed Riyaz Ahmed

sir i am atul d madhavi i purches bajaj pulsar 150 on 23/3/2012 ( address-BAJAJ AUTO PLANET shop no 1/2/4 durga complacex near rto office pen khopli road pen raigad phone no [protected] /[protected] ]
but still delar not do Registration he not pay RTO tax yet so here i requsted to u to do needful in above matter and give me a call back thank you sane copy of bill is attached

my name is mani. i have starting problem in my bike. occasionally the engine shut down after 5-10 minutes only the engine get started. after examined by mechanic they supposed that there was problem with CDI kit. the model dh 111019 was not available in trivandrum..then as per the dealer company's advice alternate model dj111008 is the alternate model that the previous models production was stopped. then i buy for rs 740/- and fixed it. after a few kms bike have the same problem and it doesn't starts..........please help me i am not wiiling to buy a new bike it is not worth to buy a new one

I've bought a Samsung LED TV from UNILET Koramangala which has been funded by Bajaj FinServ. The worst part here is a Health Insurance has been automatically issued along with the loan account with out my prior acceptance or knowledge. This is just to cheat customers. I strongly believe this is not the best practice. I'm unhappy about this and ready to go for cancellation of my loan account immediately with out any further EMIs or ECS payments. Do let me know the procedure to cancel the loan account. I should expect a reply from you in a couple of days. I will settle your loan amout in a single shot in any modes of payment. I don't want continue any more relationship with Bajaj FinServ. Please find my loan details below.

Unique Loan Account Number. 4040CD00321470
Health policy no. [protected]

Thanks,
Hemant.N

Hi,

I had taken a Laptop and for that I took a loan from Bajaj FInserv Lending. I was promised that after 3 EMIs I will be getting a EMI card. Which I have not got. I have paid 4 EMIs. Not only this without the card being issued to me the loan is shown against the card in the website. This is affecting my credit history. I had given compliant against this to Bajaj FInserv Lending and I got no response. It took me 2 months to give the complaint as the website is so poorly maintained that I used to get a error everytime. I want JGJ to look into this and provide speedy solution.

Thanks.

Hi, I have taken electronics loan from Bajaj Finserve Lending, Hyderabad and purchased a fridge from Tirumala Music Centre, Abids. After successful payment of all EMIs, Bajaj finance is coming up to me and herrassing me to pay more amount to the tune of Rs.2,400/-. They are claiming that this amount is against cheque bouncing charges. But thier collection executives used to come and collect the EMI before 5th every month and on 7th of evey month, they used to send their cheque to my bank to collect the same amount, which was bounced. for the total EMI period of 10 nos, they done the same and came up with charges of Rs.2,400/- to be paid now after clearing up all the dues.

This is a bogus company which is herrasing public after paying off the dues also.

I hope any thing can be done against this company.

Dear ,

I bought Pulsar 150DTSi bike on 13/07/2010(Engine no.:DHGBTC68183 , Chasis no.- MD2DHDHZZTCC78380, Registration no.- DL7SBK1417) from the start I am facing so much problem like average,engine,socker and many more. I bought that bike on installments because of I couldn’t purchase on full cash.But at the time of purchase to till date (approx.2years), I have spent a huge amount for repairs. I gave so many times complaint after the repairing but no one to gave me proper response ,they said only all are ok in the bike.Most of the time I told that if you r not able to repair it properly,you gave my amount refund but they said no further complaints in the bike,its my commitment.Some day before I had to pay RS 4000 for piston, clutch plates and many other equipments, I had complaint to the branch manager(PRJ BAJAJ LTD,PATPARGUNJ INDUSTRIAL AREA) at that time regarding that matter. I told that not satisfied with my bike but they are not changed bike with in warranty period .They are taking so much of money but not doing work properly. At that time my bike had clocked 15000 kms. But the misery started when I going to his office ,suddenly the engine had chocked and the bikes had switched off, after that I kicked several times but the bike had not started , after the half an hour bike had started but the bike gave a mysterious sound, due to which could end up to a serious accident , But at that time the bike clocked only 3000kms, the bike knock like a hell,it gave a sound in the engine. So on 17.03.12 (Thursday) I went to the service station again but the PRJ has winded up that location. After that I went to the FAIR DEAL, they said we don’t have any idea regarding the PRJ service.They gave me a again 8000 Rs estimate , I don’t know how many people are facing that kind of problem but I am bringing this problem on focus please help me I need justice, because I got a mental torcher, It must be a manufacturing defect. I want the company to repair the defects free of cost or give me a new one.

Dear sir ,
One anonymous caller from Netaji Subhas Place, Metro Height Tower, New Delhi , all of a sudden demands from the phone numbers [protected] and [protected] that I had purchased a Samsung Refrigerator and for this I have to pay the outstanding amount Rs. 3990(Rupees three thousand nine hundred ninety only ) and that amount has to be paid immediately only throug demand draft and not through cheques , and they have also mentioned my consumer number[protected] which is all fake and concocted .
Now I request you to send me your authorized address and phone number and send me detail about that consumer number status report so that I can initiate a legal action against such persons , please send me your reply to my email ID : chandu.[protected]@gmail.com/[protected]@gmail.com.

6 months before i have bought a bajaj geyser.It gets always out of order.Company promised us to replace new geyser but they didn't kept their promise one mechanic came and told that there is problem in the geyser motor and said that "I will come tommorow with the new motor but he didn't came tommorow after a month when we again complained about the geyser then another mechanic came without the motor.then after 2 months when we again complaint about it then another mechanic came with motor.The Bajaj service and its electrical appliances are not good and their service is very very and very poor.I will never buy anything of Bajaj electrical appliances and I will tell every one about this.

Dear Sir,

I am CLIENT OF BAJAJ FINSERV. But accidentally I am happens to visit one of your branch at PANIPAT on 10.05.12 time : 3.02 pm.
For REQUEST OF WAIVER-OFF a CHARGE OF CHEQUE BOUNCE FROM MY LOAN ACCOUNT NO. 5170CD00011383, 5170CD00011384, 5170CD[protected]my cheque (cheque number 000001, date 05 may 2012, issued to M/S BAJAJ FINANCE, Amount 4,167 Rupees four thousand one hundred sixty seven rupees only) has been bounced hence available balance 14,117 rupees (fourteen thousand one hundred seventeen rupees only)).

But A Officer did mis-behaviour with me.
I am fully shocked and totally disappointed that a big reputed finance company like you have don't bothers about customer satisfaction. so I request you to take your action regarding the same. that was took into a public complaint regarding the matter

thanks & regards
SOURABH GUPTA

Sir,

I had Purchased Air conditiner from Sales India at 0 percent interest through Bajaj finanace and I had given them ESC mandate regarding this but very first insallement they withdrawn 1700 rupees mor from my account and when I coplained to them they stop withdrawing through ESc and harrasseming me through Email I tried to contact local staff but they are not responding.They have not returned my money back.I want to settel my account with immediate effect


From Dr vijay sharma

[protected]@rediffmail.com