Dear Sir/Madam,
I, Ch.Ashok Kumar taken 30,600/- loan from bajajfinance towards my 32" Samsung LCD TV from Bajaj Electronics , Hyderabad on August26 2009 and I have opted the EMI conversion (8months with 0% rate of intrest and no processing fee) from bajajfinance for 30600/- and I have payed the down payment and give the 8 CITI bank post dated cheques (621708 to 621715) and at the same time bajajfinance executive offered the Insurence coverage for 2laks and I opted that, and the amount is around Rs. 1223/- and I added same in the cheques.
Before Insurance the cheque amount is 2550 and after adding the insurance option the cheque amount is 2703, and he told I will get original insurance documents with in 15days on that day, and after 30days I called to bajaj executive and he told the process will take 45 days and I called after 45days and no reply, he given some customer care number I called there is no much information from them. so finally I fed up with process and I called to the bajaj office informed about the case and told them to cancel the insurance option they told we don't have rights to cancel you have to approach insurance division and they didn't given any contact and told them to contact customer care and they are unable to provide me clear solution as they are also not aware of this case, and finally I called to my citi bank raised request for stop payment of my last EMI cheque i.e 621715, and I have called and updated the same to bajaj on cancellation and reissue the cheque for remining loan amount I got very odd response from bajaj saying that no worries we know how to collect money etc..., and finally last month cheque returned with sufficient funds.
Also I have sent several mails to custome care [protected]@bajajfinance.in and no response from them, finally one day I got call from Anil Kumar P his mail id is [protected]@bajajfinance.com and his phone number [protected] and agreed to wave the insurance amount agreed to pay the rest of loan amount that is 1480/- and he sent his executive to my house and paid the same by cash and he give the receipt saying that final payment, and he told he will send the closing letter with in 3working days and he will update same in CIBOL but till now no letter and no updation.
last week I got one letter saying that they are going to proceed legally for the remaining due amount.
I am attaching the final payment receipt please do advice on this.
I have a proofs of email sent to customer care 3 months before itself, and sms conversation from bajaj manager(Anil), final payment letter, also I have raised request in bajaj site and they told issue resolved status.
Thanks&Regards,
Ashok Kumar Ch
Aug 13, 2020
Complaint marked as Resolved 
