Bajaj Finserv Complaints & Reviews

I have a loan with Bajaj, loan ac no is 403SOL38906175, in foreclosure letter I find 4.75% of foreclosure charges, i wonder why nobody has informed me about foreclosure charges while processing loan, I was being loyal customer until now, there is no default or Cheque bounce in mr history, compelling me to pay foreclosure charges after 8 months EMI paid, almost more than 95000 rupees deducted as an emi for these 8 months, I have taken loan of 5, 32023, already processing fee also deducted for around 17000, remaining 5, 16000was credited, now after paying 8 months emi if I wanted to foreclose foreclosure letter mentioning that I have to pay 5, 04000 and extra charges too,
Instead of that if you they cant provide 12.50% interest rate they should have informed me while processing loan, because if I calculate foreclosure charges and processing fee as an interest rate it is more than 36000 which is more than 12.75% interest rate,
I had a opinion that Bajaj is doing good and it is reputed company, it seems all the mistake is mine that I believed Bajaj Finserv is the competitive and best, no it is not,

Repeatedly I was calling to customer care regards my complaint, explaining from the beginning every time, I don’t think customer care team working responsibly,
Moreover worst customer service that people showing attitude to customer and no customer support ethics followed, repeating the same script again and again instead of listening or understanding customer query, support executives disconnecting calls while talking to them, no proper call hold procedure, no empathy no sympathy, while customer speaking puting the customer on hold or mute, if I asked them to transfer the call to their manager always the answer is manager is not available, is this center is running without manager and supervisors?

With all those thing I really frustrated with customer service and I wonder wether Bajaj Finserv is taking care of the customer service or not,

Finally I am receiving the same answer from customer experience head stating that i have to pay 4.75 %
which is Hidden unecessary charges which was not informed to me by whole loan process team processed this loan .
i asked them to retrieve the voice call records at the time of process team spoke to me for this loan proposals and where I and their process team communications to find whether they confirmed or informed me prior before processing this loan,
after processing loan they sent me a terms and conditions agreement copy, they didnt mention 4.75% in their agreement copy too. completly disappointed with their irrelevent answers for my complaint and waive off request.
also no one has informed me about this foreclosure part while proposing loan for customers .
overall experience with bajajfinserv is worst than ever. .

Bajaj FinServ OD Facility is Worst as They are giving False Commitment to us Saying Something else and doing something else.

So I will not recommend to use Bajaj OD facility.

As Bajaj Team had given me false commitment regarding the charges and because of that i dont want to take loan from Bajaj.
Also i have already told that i will pay only 999 and 100 rs for required fee and no extra charge will pay.But I have see several SMSs and details Bajaj is taking lot of other charges which i am not able to Pay.

Dear sir
My name is latha v. G. And i would like you to deacti vate my emi card started on 1/16-1/26 since of its no use to me. My reg ph no. With you is [protected] and my address is v. G. Latha, 15a/b, kamarajar street, santhosapuram - near moogambigai temple, chennai 73. My customer id is 4943291. Iam not employed now to pay rs 114 and iam not using it.
Yours sincerely
Latha v. G.

We had been sanctioned a loan amount of 64 lakhs over our property. We were only disbursed 53, 70, 000 of which 2 lakhs was for insurance and we got only 51, 04, 246 in hand. We have been following up with the bajaj officials like rajasudhagar sales manager who were active during the loan sanction process but went offline and did not respond to us after the top up period of 6 months. They have been dodging our calls and giving us excuses for the rest of the loan amount. We are now in more debt with increased interests rates due to the negligible behaviour of the staff. We were very clear that we wanted minimum 60 lakhs fromm the beginning of the process. They assured us we will get the full amount. Now they are giving excuses.. Our property is stuck with them and we will incur more charges if we have to go to another bank. We have tried to reach several officials including arun t, rajasudhagar's manager. No one seems to care respond to us and making us go in circles and wasting our time. We want our the rest of the loan to be disbursed to us or a clear answer as what is going on with the rest of the sanctioned amount?
Our details
Loan reference number : 403slp44707465
Sanction date:27:06:2017

My loan was sactioned 59000 at 19.69% flat roi for 3 years. After 23 moth i want to go for forecloser. When i raised the request with bajaj finserve. So, they sent repatment schedule letter there is mentioned my roi is reducing at 33.01% and still after 23 month i have to pay inr 28129.00 principle amount for forecloser. I surprised and shocked about the details. When i calculated the details and same checked on loan term sheet there is mentioned both the roi 19.69% and 33.01%. Which is should not be. As per 19.69% flat roi i should be pay as per th following calculation.

Yearely interest on your loan amount = loan amount * roi / 100= 59, 000 *19.60/100 = 11564
3 years interest = yearely interest 11564 * 3 = 34692

Total have to pay = 93, 692.00

For one year have to pay = 31, 230.66
For foreclosure before one year should be pay only = 19666.66

Why i pay 28129 for foreclosure.

I keep getting repeated calls daily from some telemarketing people representing bajaj finserv/bajaj finance.
Each time i have asked them to not call me and to remove my number from their database but there is no change in the situation.

I have never taken any loan or financing from bajaj nor have i ever applied for any loan.

My mobile number is [protected]
Please help.

I have been charged 2499/- as credit vidya fees. Which was never informed or i am aware of.

I dont want any credit vidya report or never i was informed about this.

Need the repayment of same at the earliest. If not will go to consumer and rbi for hidden charges leveraging on customer and false promised before transaction.

Loan account 404saf63284405

I financed a laptop from bajaj finance with interest of inr2612 per month for 6 months and no charges above that, but even after paying the interest on time, bajaj deducted a sum of inr118 without any reason and their service center is even replying. (Tried everything - live chat, email, phone)

This company is a total fraud, it will deduct your money in some or other way and eventually it will bump your total amount to the 13% interest that other banks gives.

Transaction code in question: bajaj mndt ver/4i0dpf58690597

Dear sir,
My customer id is 59310836. I have bought panasonic led tv model no led th-43es480ds on bajaj finance on 28.12.2017. Now i wanted to cancelling the extended waranty of asset care policy. My asset care policy number is: ac0989706. My first emi is starting date at 02.02.2018. So pleace cancel the cpp asset care policy. Thanking you.

My email id : [protected]@gmail.com

I am not getting any parts of bajaj eliminator 175 i need engine packing kit of my bike. Now i can't run my bike with out setting the engine the problem got to my bike was the kicker spring was broken to replace that i need to open the engine to restore the engine back i need the set of engine packing kit please solve my problem by providing spare parts my number is [protected]

Hello sir/madam,
I was taken few products through bajaj finance and i will pay all products emi.
But after my last emi (Last emi date - 2/11/2017) they are blocked my bajaj finserv emi card. I call to the customer care of bajaj and tell them about this, they told me that your emi card will unblock soon by us.
Today after 2 months of my complained there is no change in status about my bajaj finserv emi card, its still blocked and because of that i can't able to take new product through bajaj finserv on emi.
So its request to you please unblocked my bajaj finserv emi card soon.

Hi bajaj finserv,

I have applied for the personal loan. After disbursement i came know that there are so many hidden charges like credit vidya fees 2, 499 and wallet protect 3, 599 and insurance of 12000/- with out my knowledge, even the sale guys never disclose this hidden changes to me.

After getting the experia usename & password i come to know this all.
And when i login to the portal its showing some other person phone number. When i check the number in true caller its from one of finserv manager number. How you cheat people like this

Loan a/c no : 404sal63326406

Hi,

MY ecs 117 deducted as it is my salary account so end of month it is nill so amount 117 deducted and dude to insufficent funds 445 deducted as well

and it came in - rs

I do not need to own anything still my amount deducted ECS debit despite everything cleared

Mobile : [protected]
25/01/2018 ECS DEBIT PAID Paid to BAJAJ C4020CD0406552:1000009:TECH PROCESS Refno:4020CD0406552 Ref No :- [protected] 117.00
25/01/2018 ECS DEBIT RETURN CHRG ECS RETURN CHGS |Chg Reference Text :2X3XX1|2X3XX1|2X3XX1| 52XX7XXX04 Ref No :- [protected] 350.00
25/01/2018 ECS RETURNED INSUFFICIENT FUNDS Ref No :- [protected]

Regards,
Sameeruddin Kadri

I've taken Flex loan form Bajaj FinServ. Now when I am trying to pay their loan through Foreclosure Payment option is not working. Due to which I've to pay extra interest for every day.

I talked to Bajaj FinServ Customer care they are saying to pay by cheque but with this option I'll have to pay extra interest for 3 days.

If their online service is not working why should I pay extra interest?

Date: 25th Jan 2018
Time: 11:30AM ti till now.

Attaching loan document and screenshot for online payment option error.

Hi Customer Complaints Team,

I am fed up of getting multiple automated calls on my mobile [protected] from different cities in India everyday from BajajFinserv for availing Personal Loans. I am really not interested in any of BajajFinserv Products. This has really become a nuisance, if you block their numbers, they manage to call up from some other numbers across India. Is there any way to make them stop this harassment? Please help in raising this up with them.

Regards,

Ajay

I'm really irritated with your offer calls since 4-5 months. It's enough, i'm not at all interested in bajaj products. Though i informed to your representatives that don't call me again, but they didn't stop. Indeed, they are calling more often than earlier. Now i'm getting automated voice calls as well from bajaj finserv. Please stop calling me @[protected].

My emi card no is xxxxxxxxxxxx1056 my registered email is someshwar. [protected]@hotmail.com. I am a customer of bajaj finserv since 2013 and i have a emi card also but due to late payment of emi of my previous consumer durable loan they blocked my card parmanently. Now my question is if you are gona block those cards for late payments then why you charge late payment fees? On the other hand when i paid all the emi's they replied that within 45 days it will be unblocked but after 45 days they are saying it's parmanently blocked why this dual statements? Now when i want to avail some offers i cant. The bajaj representative said he can't login even he don't know also. I wrote several times but can't get proper answer of when my card will unblocked. If this happens then i must say bajaj finserv is not customer friendly where there rules and policies are not clear to any customer even to his employees

Dear sir,

This is to bring at your notice that from more than a year i am writing you through email to reactivate my emi card which you have blocked for emi late paid. My emi card no is [protected]

Also i have cancelled my group insurance still it's shows 51 is due when i visit to your branch in dhule they said nothing is due. I am really frustrated because u can see that i have mailed so many time but unfortunately since from last more than one year i am getting same kind of reply that it will be review in next quarter. My cibil is more than 750... Also i have no dues pending. I hope you will reactive my emi card asap...

Also pls see that both the lan account are closed in statement which i have attached and only one gtl is showing closed where as i have second one i have cancelled through your branch. But in statements it's shows rs 51 due. It's impact on cibil i report you to pls clear it...

Hi, my name is subrata swaincustomer id:14475952. I am exits bajaj finance customer. I had completed lone 5 loans
But i come know that my emi card was blocked with out any prior notice. I find out this while i try to apply for next loan.
I try to conduct customer care by call but got replay as my customer number and card number was wrong. Could you plz able to tell me what is reason was the card blocked. And what can i do for reactive my card again.

I have not been using bajaj emi since years now and there are no pendencies also.
So, i would appreciate if you could cancel my card etc with immediate effect.
I would not like to have this debit again. You can cancel the card immediately if at all its there.
Bajaj finserv is a professional company and should not act unprofessionally by taking rs.117/- from old clients for no reason / transaction.
Hope you will take immediate action on this.
You can call me on [protected] for a discussion and cancellation.