Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

I would like to bring up the fact that the bus number KA57F-41 which is an A/C bus commuting in the route ITPL to Banashankari(500CA) does not stop at Iblur bus stop/sarjapur signal stop on most of the days. On asking the driver and conductor to stop also the explanation that they are giving is that they can't stop due to traffic. And that there are lots of same buses in the route. When all the other bases can stop at the same stop I really wonder why they can't do the same. This happens around 8.30 AM. We have to wait for at least ten minutes before the next bus comes. Ten minutes lost there is equalent to half an hour lost during the entire journey. This is creating great inconvenience to us. As this is a very simple matter which can be easily resolved kindly do the needful at your earliest convenience.

Dear sir /madam,

I boarded bus from banashankari to vydehi.
When i asked for ticket conductor forcefully gave itpl destination ticket.
Reason he gave was itpl and vydehi cost are same.
Instead to 85 rs he asked 101.

Shame on bmtc, thinking that lady is boarding the bus conductors try to metal harass them in local language and take benefit out of it.

Hi, I am a regular traveller from Benson Town to kr market.
I've always encountered bus drivers either driving very slow or sometimes rash. They always try to overtake every time and their course of driving is definitely a pain for people who drive cars. Today while I was on my way to my office, a bus driver almost hit me, abused me and threatened me of lodging a non bailable case against me and wonders to our policemen over there supporting those bus drivers and a minus point for me is that neither do I understand nor speak Kannada. So it all started when I was near unity building when there was bumper to bumper traffic. I was in the middle of two busses not only me but other cars as well. As I tried to move along with the other cars, one bus driver out of no where just over took me and I was scared for me car and had to stop because of his dangerous driving. While i over took him and asked to drive good he instead started to argue and abuse me. While then I decently stopped my car and took a picture of his bus detailing his registration Num, then with a lot of aggression which was so offensive, the drive, the conductor and other person who was government official came out and tried to hit me and also abused me. I asked them to stop there vehicle and they did and when I asked them to come to the police station which was nearby the driver started telling me that it was my fault and started abusing me, the one big mistake I did was I asked them to come to the police men who were near the signal, but as usual, the police men of India are cheats and as usual supported the government workers, hats off to there unity amongst them. The traffic policemen also gave that driver an idea to lodge some non bailable case against me. I lost hope n called my father to spk but my father asked me to leave the government workers would support each other. As I tried to leave the bus men's showed a lot of disrespect and also abuse but I said them that this is not it I would take this thing far and I would c to it that they are punished for there behaviour as well there driving. But the driver and his fellows tried to pull me in to their bus and asked me to come along with them and asked me to leave my car behind. I was literally scared as people who could try to hit me and abuse me in the middle of the main road would definitely have the guts to do more harm to me if i was in the bus. So I just escaped some how with the bus registration Num, people be aware of this bus and the driver, it's a blue Volvo bus with reg no- KA-01 F-3956. I'll try my level hard to reach out to the max and spread this review and complaint of mine so that some one or the other, hopefully any good government official or the transport department take any action against this person.

Conductor behaves very badly with passengers

Deatils:
Bus no: KA-01 F-9303
Route: 500 L
Banashankari to Tin factory
Conductor Name: rajshekhar No:3563

He behaves very badly. Pushes people like pigs scolds very badly. Even with ladies he does the same.
If he does not have change he can ask us to wait or get down he starts scolding badly for change

There are insufficient buses, number 410 FC starting from Nayandana Halli and 410 FA starting from Banashankari via Nayandana halli - Nagarabhavi ring road during 7:00 pm to 8:30 pm. We need to wait minimum of 1hr to 1 hr 30 mins to get one bus (410FA) which will be very crowded.
There are lot many private (TT) vehicles plying in this route and there are running full. In-spite of this if no BMTC buses in this route gives a suspicious on deport manager that they are helping private buses in this aspect.

It is becoming very difficult to travel from Nayandana halli towards Summanahalli (via new ring road). Requesting respective authority to look into this matter and put more buses in this route to ease public who are depending on BMTC buses.

This is my second complaint, with first complaint being not effective.

In the route from Hebbal to Silk Board/Banashankari, there are lots of VOlvo buses (500A and 500D) that travel empty or with a few passengers. The buses are very frequent, but as the ticket prices are very high compared to normal buses, they often go empty. So many buses plying empty results in high level of pollution. Why cannot the passengers in Volvo buses be clubbed in a single bus and the frequency reduced? At that time, the number of normal buses should be increased, so that more people can travel conveniently. BMTC is only concerned with profit from a few and do not think about teh latger good for people.

HI SIR\MAM this is a serious issue regarding 306D Bus which runs from devanagundi to majestic.
The bus conductor took from me more fare for Halasuru to corporation bus stop the fare is 14 RS but this bus conductor took from me 17 RS that too I gave him 20 RS note and he didn't returned me change also. He also argued and talked with me with local slangs and very rudely.
As a citizen of India and living in Bangalore for more than...

Generally I go to office from BTM to Richmond Circle on Bike. But today my bike was punctured so my friend dropped me till Nimhans Hospital Bus stop. From there I took bus towards Richmond Circle. Bus Number was KA57F0423.
When conductor asked for the Ticket I gave him 100Rs note and he returned me 90Rs without giving any ticket. when I asked him for the Ticked he told me to wait. After 5 mints I again asked him for the ticket he said that "ticket price is 12 RS you give me 2 Rs and change I will give you the ticket" . I said that take another 10 Rs from me and give me the ticket writing 8Rs balance behind the ticket. He got angry while doing so and started abusing me in front of other co-passengers. He had change but he still did't give me.
People in bus told me that this is the Scandal going on, all conductors on the name of change of 1 or 2 Rs don't give tickets to passengers and put that money in their pockets.
Later I again asked him for the change he very rudely returned 8 Rs to me as People give money to beggars and scolded me again in front of the co-passengers.

I think BMTC should take a step to educate conductors how to behave with the passengers and start checking for the Scandal happening in the name of the change.

Attached is the photo of ticket

Bus No:KA57F0423

dipinder.[protected]@gmail.com

We are residents from D group layout. Our route buses are C4 and C4A, Begining we had 8 buses in our route and now it's been down to 4 buses. And now it's been heard that 2 more buses will be cut off from out route. We Students from college and school along with daily workers are facing hell lot of problem due to unavailability of buses. Kindly look up this matter and do the needful.
Today i.e on 14th march few kids went back home waiting more than hour for a bus from D group layout, and we reached our office late due to non-availability. Evening it has become lot of trouble for us to get back home due.

Dear Sir/Ma'am,

I am writing this on behalf of the residents of Gattahalli, the bus numbered 349B which starts from Gattahalli Village to K R Market does not come to Gattahalli. It Halts in Huskur(previous stop) itself and it also won't come on time. If asked they (Driver & Conductor) say that they have their own business to be looked after and they are not there to drop the passengers (as if it is their own vehicle and not for public). They also say that we can complain to whom ever we want they are not worried as they have contact of influential people (mostly politicians). This is the only bus to our place. So please help us solve this problem as soon as possible and if possible please provide us with the schedule of that bus, so that we can also have a check on the timings.

Hello Sir

I wanted to bring your attention to bus number KA53F0040. I boarded the bus from Marthahalli Bridge to Kundanhalli at 18.06.40 on 28th Feb 2017, ticket no. 8312. The conductor and driver misbehaved. They don't give back change and when requested for, they move towards the end of the bus and pretend to dispatch tickets there. Upon continuous calling the conductor, driver speaks rudely and says that they don't have change. 1 bus has taken so many rounds since morning and at 6pm in evening they say they don't have change? Which is surprising sir. It might be a matter of Rs5 for you sir but I am sorry to say as middle class family person who travels daily in buses and not returning the change has become a habit of all conductors.
If i consider the count I lose Rs10 daily (Rs5 not returning change while i go and when i return again Rs5 not returned). Rs10x30days =Rs300 i lose per month.
Around 20, 000 people travel in 1 bus daily. considering Rs10 not returned person for a month ((Rs30x20, 000people)=Rs6, 00, 000), around Rs6, 00, 000 the conductors earn per day which is not even accounted for tax, it directly goes in their pocket. And this is just 1 bus that i have counted. I am not sure how many such people they rob everyday by not returning change.
You have a reputed BMTC firm and I believe you will take strict actions against them. If asked for change in return they talk very rudely and insult us in Bus. Being a girl I always considered Bangalore as the safest place, but the way conductor and driver behaved, I am beginning to doubt this now.
I request you to please look into this matter sir and take strict actions. For your reference, I have attached my Bus ticket.

Thank you

I wanted to bring your attention to bus number KA53F0040. I boarded the bus from Marthahalli Bridge to Kundanhalli at 18.06.40 on 28th Feb 2017, ticket no. 8312. The conductor and driver misbehaved. They don't give back change and when requested for, they move towards the end of the bus and pretend to dispatch tickets there. Upon continuous calling the conductor, driver speaks rudely and says that they don't have change. 1 bus has taken so many rounds since morning and at 6pm in evening they say they don't have change? Which is surprising sir. It might be a matter of Rs5 for you sir but I am sorry to say as middle class family person who travels daily in buses and not returning the change has become a habit of all conductors.
If i consider the count I lose Rs10 daily (Rs5 not returning change while i go and when i return again Rs5 not returned). Rs10x30days =Rs300 i lose per month.
Around 20, 000 people travel in 1 bus daily. considering Rs10 not returned person for a month ((Rs30x20, 000people)=Rs6, 00, 000), around Rs6, 00, 000 the conductors earn per day which is not even accounted for tax, it directly goes in their pocket. And this is just 1 bus that i have counted. I am not sure how many such people they rob everyday by not returning change.
You have a reputed BMTC firm and I believe you will take strict actions against them. If asked for change in return they talk very rudely and insult us in Bus. Being a girl I always considered Bangalore as the safest place, but the way conductor and driver behaved, I am beginning to doubt this now.
I request you to please look into this matter sir and take strict actions. For your reference, I have attached my Bus ticket.

Our layout, Zed Earth, located on Yelahanka Doddaballapur road, is ~600M from bus stop in either direction, i.e. in the middle of 2 bus stops.

There are 100+ people who use the bus regularly and have to travel this distance every time. This number will grow as more people occupy the houses.

There are many seniors, ladies and school going children who have to make this walk every day. Especially at night and with no street lights, it's highly unsafe for seniors, ladies and children.

This complaint is to provide a request stop in front of Zed Earth.

From raguvanahalli to banashankari (took bus at Doddakallasandra) which is only 5 km is charged Rs.14 why much is charged for a ordinary bus,

Public transport is costly, it is indirectly promoting private transport like cab, auto and using personal vehicles is in increase since per km transport cost is cheaper ...

Optimally from Doddakallasandra to banashankari should be less than Rs.7,

Public transport should be lower so that more people will start using this and traffic reduces and burning additional fuel is really waste when public transport should be robust,

Why can't the government bring ola kind of app to know the next coming bus status at nearest bus stop...

On the morning of 26.02.2017, at about 0810, I was driving on New BEL road along with my wife and 2 small children. There was a BMTC bus ahead of me Ka – 01 / F – 9429 Route number 276. The road was otherwise almost empty. This bus was ahead of me at M S Ramiah hospital signal. At the bus stop he stopped in the middle of the way and didn’t allow me to pass. I horned to let him know I was waiting behind him. Then after some time he began to move but still didn’t let me pass. After the central median was over, I tried overtaking him on his right, but he didn’t allow me and tried to block me completely. He was weaving left and right just to avoid me passing him. He didn’t even slow down on 2 humps on the road to prevent me from passing him. Finally, just before the CPRI bus stand, I managed to overtake him on his left.
At the Sadashivanagar police station signal, it was red and I had stopped. The bus came and stopped too. The conductor and driver of the bus got down and started banging the driver window scaring my wife and children. As I opened my window the driver started punching my face and mouth causing loosening of left upper tooth. He also forcibly pulled out the keys of my car causing damage. I got down and he was shouting at me for driving a Tamil Nadu registered car and how we have taken away his jobs. He was abusing everyone in my family and called my wife names in front of her and my parents too. It took 2 police to calm him and send him away.
The main message I got was that he thought that I was a Tamilian and being a doctor I could be bullied. I am a doctor of good standing for the past 13 years. I was born in Bangalore and have lived here for 37 years. Just because I drove a relative’s car which is registered in a different state, a Kannada goon cannot threaten me and my family. I know that the moment I give such a complaint, my car will be damaged by the BMTC mafia, but my pride in being a Bangalorean is hurt.
I request BMTC to suspend the said driver and send him for psychological evaluation. He has damaged my property, Insulted my wife in front of my children, Insulted my state thinking I was from outside, Such a guy will commit murder the next time.

Ticket Details:
Date: 25/2/2017
Time: 19.46
bus no: 500A depot 21
KA 01F4845
ticket no: 8679

Hi Sir, I travel by BMTC in Bangalore often since these have very good service all over the city. However, my experience today was quite bad. I got in at the stop after Marathalli bridge, sat on the ladies seat waiting for the conductor to get my ticket. Bus was moving forward to next stops. Till the time the conductor came, stood next to me, starting issuing tickets to other girls around. i was waiting for my turn. Last, when I asked him for my ticket, he spoke something in Kananda gestured no from his hand. By then ticket checking officer was at the gate asking everyone for tickets. I told him I dont have since conductor never issued one to me. Narrated the whole incident. He was just insisting on one sentence pay fine of 250 rupees. He didnt believe me. I was pleading and saying it was not my mistake. He just wanted me to pay fine. the conductor looked happy and was smiling all throughout. Just then a police man came from the other side of the bus. I narrated my incident to him. there were girls sitting next to me. they also narrated everything to him in Kannada. I am very thankful that he was there today. He asked the conductor to finally issue a ticket for me. conductor was smiling to him. once he went away, conductor yelled at me in Kannada. Just because i dont understand this language doesnt mean they have a right to misbehave with us. The Ticket checking officer was also very unaccomodating. I am very thankful to the those girls who supported me and the police officer. I could not say thank you to them. BMTC, please educate your employees to respect other citizens despite the culture they come from. As far as rules are concerned, it is a rule to pay fine if I dont have ticket in a bus but what if conductor fails to give me ticket before checking happens? Any rules there? We should be flexible in our rules and regulations as long as intention and value system of that particular rule is met. This rule is meant to teach lessons to those who cheat and not punish the innocent. Please teach these value systems to your employees too. In few cases, conductors are polite too. They are the role models for others. Pls encourage them. The conductor today was very harsh and rude, aggressive and he put me in trouble unnecessarily.Till today, I used to take pride in believing that I use BMTC who has won awards at national level for the best state in transport. Pls stick to the pride that we all indian citizens have in BMTC. Your transport system is a role model to the rest of the country. Let your conductors/drivers/checking officers have the such a value system too. Thank you!

Hi iam travelling vide g3 services from brigade road to bommanahalli on a daily basis, today[protected] i took g3 service with reg no ka01fa2254 with ticket no 13380, said bus conductor just after reaching the johnson market asked all the passengers to get down saying can exchange the next bus and left, and no other bus was accepting this as there was no proper information, here i would request you to check on why such improper activities are done during peak hours and also lead people to pay twice for a single ride, please take necessary action on them, we have huge respect on our bmtc services and let us not spoil it

Bus conductor charged me 20 rupees and did not returned me the change after giving a ticket of 12 rupees and when i argued the conductor left hand on me and was challenging me for what i can do.
Being a student i can not do anything because i do not want any bad thing happen which may affect my career.so i came out of the situation silently...
Bus number - KA 52 MF 459
Bus route - Tin Factory to Hoskote
Please take a stict action against such bus conductor...

I(omkar sinha) was travelling on 16/2/2017 on KIAS-5 bus from AIRPORT to JP NAGAR 6th phase. I boarded the bus at about 7:00pm and departed at about 9:15pm.
I forgot my WALLET in the bus. It was a black wallet which had:
-driving license
-debit card
-hostel id
-mess id
-around 2200INR
-ticket
-some bills
My CONTACT NO:- [protected]
Please guide me to find it or...

I use bi-cycle to commute to my office. Today evening while coming back around 8:30 PM near KTPO bus stop, the bus driver of 'KA57-F-1677' came from the right lane and without any indicator stopped the bus on the left lane right in front me.
On asking he said he stopped at the bus stop but doesn't he wait to let me pass and then come to the left lane.
Also he started shouting and when i crossed he again came from behind and crossed my lane and parked the bus and started shouting again.

Please help me out how i can complain about it.
Every day i see these incidents happening with me and now i am fed up of such ####.

Please let me know if filing a FIR will do anything as well?