Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Hello. Over the last few months, the frequency of 500ca buses have drastically reduced. And since the mid of october 2017, the frequency of 500ca buses is one bus in a span of 30-45 minutes. A lot of passengers were raising a complaint even today and despite waiting for 45 minutes, 505 bus to electronic city arrived but not a single 500ca/500na whereas every 2-5 minutes, there are 335 buses towards majestic which run empty.
I find that both in the mornings and evenings there are several people waiting for 500ca. If our motive is to encourage people to use public transport than their private vehicles, we have to consider running more buses especially on this route which comprise of all the major tech parks. If people are put to such inconvenience, we will only add to the traffic further as people will opt to use their private vehicle to reach office on time.
335 buses follow the time schedule provided in the website whereas 500ca/500na doesn't maintain the schedule at all resulting in taking over 2 hours to reach our destination.

Dear sir / madam,

From banashankari to chunchaghatta buses are not running on time after 06:00 pm. Now 06:00 pm itself it will be too dark. So many ladies and students are waiting to go home early. But the buses which were there that time are not coming on time last one month. After 05:30 next bus is coming only at 06:45 pm. Before there was 3 buses between this

So please do the needful to send sufficient buses at least 15 minute intervals to this route in the evening and morning

Hi All,

There is No buses after 9 PM in NGEF byappanahalli back gate of Metro. There is good service only in Day time { Up to 6 PM } after that there is limited buses service up to 8PM. .And you should increase the buses service to Rama murthy Nagar & TC Palaya .
Please look in to this ASAP

Thank u

Hi All,

There is No buses after 9 PM in NGEF byappanahalli back gate of Metro. Where most of the people travel by auto and you should increase the buses service to Rama murthy Nagar & TC Palaya .
Please look in to this ASAP

Thank u

Myself shruthi, i want to lodge a complaint against a bmtc bus driver (Bus details :ka-01-fa-476) running between gkvk to shivajinagar. Today around 9.20 a. M. At cbi stop, i boarded this bus at gkvk and i wanted to get down in canara bank stop which is a requesting stop and which comes between hebbal and cbi... I requested driver to give a stop but he was rudely behaved and his words are so annoying and very rude.. So, i would like to lodge complaint against the driver for his misbehavior towads the public...

I had the misfortune of taking the vayu vajra service on the 9th of october to reach the airport for my flight at 615 am. I reached the bmtc majestic stand for the bus and got the information that the kias 9 service from majestic to airport is at 4:25 am. (The bus schedules board also confirmed the same) believing that the driver will take the bus on time and that there will be no traffic in the early morning hours, i risked taking this bus....

I am a resident of ramamurthynagar.
I travel to metro station daily and there are no metro feeder buses facility in ramamurthy nagar, from past a month in the morning from 8am to 8:30am. Most of the people here needs metro feeder. Its getting late for college students as well as employees like us to reach our workplace in time. Kindly oversee the issue. Thank you.

Hi there,

It’s very sad to see a very low frequency of buses plying from shivajinagar to whitefield via tin factory and itpl respectively. Iam a regular traveller and past 1.5 years i have hardly seen buses 1 bus for an hour and for the past five months these buses now every two hours and because of this i am reaching my office late i have also registered many complaints with the shivajinagar depot people but i dint find nd any changes made also it’s not easy for one by catching two buses on a daily basis with 50₹ minimum on one side

Kindly look into these concerns, also there are many ppl like me waiting for the buses just at least 2 hrs everyday which is absolutely disgusting.

Today morning me and my friend got on a bus KBS-1 going to vydehi hospital. All the ladies sits were taken so my friend sat beside me on a general sit. The conductor was so rude. He didnt let my lady friend sit and he told us to get off the bus. This is how you people treat a passenger. This is a public service bus but the conductor didnt let us use it.

I was travelling from Electronic city to Coles road.
I lost my purse which had 2 bank debit cards (Kotak bank and Syndicate bank), ID proofs including Driving License, PAN card, Big hazard payback card and some cash in BMTC 302 travelling from Shivajinagar to Coles Road.
If found please inform here/Bharti Nagar Police station Bangalore.

Name : Smitha

The buses which are coming from herbal, yeshwantpura bus no. 501bh, 410fa are skipping the nayandahalli junction stop by travelling on flyover.. When we asked they how we go to stop by travelling 500mtrs in the rain they saying it's passengers problem not their... How it is passengers problem?.. They are travelling on flyover instead of travelling in the correct route and skipping one stop... This creating lot of problems to bus travellers who need to get down at nayandahalli junction... Kindly solve it... Whenever rain comes they travelling on flyover... Srictly make sure to travel on the route to all buss stops...

On 30th september 2017 i had gone to get my monthly bus pass from the (Dommalur ttmc old airport road, bangalore – 71) bus stand, i paid the amount of rs.1050 for my monthly the bmtc bus pass issuer took the money but the bmtc bus pass issuer refused give me the monthly pass and confiscated my old monthly bus pass after, is this a new rule with regard to monthly buss pass issue by bmtc if so where is this rule stated that (Old bmtc pass must be handed over to get a new bus pass) and if my monthly buss pass has been illegally confiscated what is the action that is going to be taken against the bmtc bus pass issuer

Hi,

The incident happened on 27-sep-2017

The lady conductor was very rude and scolded every passenger who didn't provided her the change she asked.

I gave her rs 100 for the ticket of 32, i also offered 2 rs change. She said she doesn't have change to give back 70 rs. I asked her ticket two times. She didn't give and scolded me badly in the bus

She did the same to all passengers who boarded from cmrit. She didn't issue any change.

She had kept change in the inner pocket of her jacket

Later, while getting down, she gave me rs 70. I asked her "madam, you didn't give me ticket and it would be to your pocket". She scolded badly "le le i told you earlier to get down from bus when you dont have change" she hadnt told this to me.

She abused me with bad words. She was over the phone all time.

She was very rude.

Considering she is lady, i spoke to her politely.

This is disgusting.

She put into her pocket atleast 200 rs from cmrit to hopefarm.

Please take action against her.

Please note to every conductor: passengers are not beggars. Please treat them politely. When you don't have change, please convey the same politely.

Bus number ka01 f-8862
Conductor name: mahalakshmi

Please take stern action against her

This is to loge a complaint against the conductor of the bmts bus that i traveled today.

Date: 27. Sep.2017
Time: 12:30 hours
Bus number: ka01 f 8767

I got into the bus at nagawara bus stop and paid the stipulated ticket fare of rs. 5 to get down at manyata tech park, which is the immediate next stop. The bus conductor did not give me the ticket though.

Instead of doing his duty and being honest in giving me the ticket, he started abusing me in kannada, which i know very little of (Can understand little but not speak) as i'm not from the local state. What's worse is he tried to push me even though i was asking for the ticket in a very respectful manner.

The entire incident is very upsetting and hurt me very badly. I did not agree to eat government's money by taking a cut of the fare (Like what happens usually in other cases where conductor takes 3 rupees and gives 2 rupees to the passenger) and this is how truthfulness/honesty are rewarded! The image of bengaluru being a city for all is being dented. And, bmtc conductors are playing a big role in this denting. Note that this is not the first time that this kind of incident happened and i experienced similar situations in the past too. What's worse is that none of the other passengers bothered to even intervene or tried to educate the conductor on his bad behaviour.

I've registered a complaint on bmtc helpline and the complaint id is bmtcc10204641.

Stern action should be taken against the involved bus conductor so that such incidents do not reoccur. Can we expect that bmtc pitches in and takes some responsibility at least now?

I travelled from manipal hospital to ramagondanahalli on 26th september. The ticket between these bus stops costs rs. 20 and i had given a rs. 50 note as i did not have change. I forgot to collect the remaining rs.30 while getting down at my stop. I would like to know how i could get the money back.

Bus no: 332a/1
Boarding point: nal manipal hospital
Destination: ramagondanahalli/ varthur kodi
Date: 26th september 2017, 5:13 p. M.
Ticket no: ka01fa0810

I want to lodge a complaint against bus conductor (Bus detail : ka-57-f-668). This incident occured on 20th september 2017around 12:30pm at marathalli bridge bus stand. I boarded this bus at this point and asked for the ticket to kundalahalli gate from bus conductor. He took 5 rupees and denied to give ticket. I asked many time for ticket but he didn't responded.

So, i would like to lodge a complaint against the conductor for his misbehavior towards the public & also for not giving ticket.
I would request the concerned officer to give the maximum punishment to the conductor., so that it make sure the same wouldn't happen to anyone again.

Myself kokila, travelled from shivaji nagar to kaval bysandra in the bmtc bus with # ka01fa2093 in the last stop of kaval bysandra while getting down from bus the driver was so rude asking me to get down from bus soon seeing me using my phone. It my wish on using my phone while getting down from bus or anywhere who the hell is he to ask me to get down from bus, if i was sitting in seat after stopping the bus it is valid in questioning me but i was about to get down waiting in foot board as another lady was in front of me. Please take action towards the driver for his rude and unnecessary behaviour towards a girl.

Today at 8 pm i got in bus 500 a from eco space. As usual i paid for the ride, when i asked for ticket he said he will give after few min. When bellandur stopping came one lady asked for ticked and he pretended like he didn't even hear anything. Then i started noting him he did the same to me and everyone. And he was bit harsh to the people while asking for bus pass. He didn't gave the ticket to many of the passenger in the bus. If we won't take ticket while travelling while checking you will as us to pay fine. When conductor doesn't gives ticket how much will you ask to charge?. I request you to take proper action regarding this issue. Bus number ka 01 - f - 9503.
Thank you
Frustrated citizen

Dear sir/ ma’am,
I’m the resident of dubasipalya, kengeri, bangalore. Everyday many people like me work in various places of bangalore. Everyday morning it’s hectic to get the bus in our stop during morning hours from 7.30am to 8.30am. Even though buses plies in our route, most of the buses won’t give stop in dubasipalya bus stop, kengeri. Bangalore. On 12/09/2017 at 7.45 am, the driver of bus no. 2078, orange colour bus depot no. 21 bettanapalya to kr market route, didn’t stop the bus in dubasipalya stop and most of the days the drivers do the same. This inversely affect the passengers where they are forced to travel in private bus. Nearly 10 passengers in this stop travel in this bus. It’s a great loss for government as they miss the passengers and profit for private vehicles. Kindly take action immediately and do the needful to all the residents of dubasipalya.
Expecting for the reply after action.

Bus no: ka 57 f 997. Today morning (14-sep-2017) around 10.40am at the ptp jp morgan, kadubeesanahalli bus stop, the bus was taken while i was getting down. I boarded the bus from rmz ecospace. I'm around 3 months pregnant and i had to get down slowly. But the drive took the vehicle while getting down which is ridiculous. And because of that i felt very dizzy after getting down which is not good for my health.
Similarly, before this stopping, the driver closed the door and took the bus before another passenger got down.
It is also important to note that both the driver and the conductor were chit chatting.
It's the responsibility of the driver to drop the passengers safely but such kind of behavior is condemnable.

Dear sir
Today morning (14.9.2017) i took bmtc bus no f8716, route no 226n/23, i boarded the bus at kengeri police station, since bus was jam packed i could not take bus ticket immediately, but bus tc boarded the bus near by kengeri bridge, since i didn't have the ticket by that time he asked me to pay penalty and i paid the same but same time two more passenger were also ticketless and tc spared them and didn't collect the fine from them. Initially tc didn't give me receipt and when i demanded for the same he behaved rudely. When i asked for his identity he refused to tell the same but lady subordinate who was polite and gave her identity as: vijaya shree
Please look into this matter as rule is equal for every body. I was singled out and made to bear the penalty. (Receipt no.017801, y-16c)
Thanks and regards
Ravindra. S