Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Conductor rude behavior complaint

Dear Sir/Madam,

I am writing to express my concern and disappointment regarding the rude behavior of the bus conductor on the bus 500CH [KA53F0032] on the date of December 26, 2022 at 8.38AM

As a passenger who does not know Kannada, I found it extremely difficult to communicate with the conductor and seek assistance. Despite my efforts to speak in English, the conductor responded rudely and with a harsh tone, making me feel uncomfortable and unwelcome on the bus.

I understand that the conductor may have been busy and perhaps overwhelmed with the demands of their job, but that does not excuse the disrespectful treatment I received. I believe that all passengers, regardless of their language skills or backgrounds, deserve to be treated with kindness and respect.

I hope that you will take this complaint seriously and take appropriate measures to ensure that this type of behavior does not happen again in the future.

Thank you for your attention to this matter.

Sincerely,
V.Divya

We were driving on Cubbon road in Bangalore on 24th December 2022 at 7:50 pm.

When a BST bus with the number plate KA.40.F.960 completely broke my left side rear view mirror when it hit my car while driving alongside.

This is absolutely dangerous. Any o[censored]s in the car could have gotten injured including kids in the car. Additionally, fixing the rear view mirror will cost me a lot of time and money, neither of which I can afford to spend right now.

I believe I should be compensated for the damage caused by the bus.

Please feel free the check CCTV cameras to confirm the same. Also, I have a photo of the bus (you can trace location and time of photo).

As mentioned to the above subject the bus registration number KA-57-F-4918 has to start it's route from 2nd Stage to Kadugodi via jalahalli, goraguntepalya. As my work is at Whitefield and need to take this bus as it will be easier for me to travell as this is the through bus. This bus should start at 6 am at 2nd stage, I'll wait for this bus from 5.45 itself. But this bus will not start or come at 2nd stage. I reported to the depot manager at 2nd stage and he even doesn't care or not even ready to here my complaint. He is really careless about his work and he says what I can do. If it's late the bus will go from jalahalli itself. Is this the answer should a depot manager gives to the customer...?

Really bad to here from BMTC. I'm not asking that bus to come to my house. I'm just asking whatever the route is. It should go properly. Kindly help me regarding this. I'm a female, it would be really helpful for me to travel to my workplace if this bus starts as it's original location at 2nd stage.

The conductor took more money from me by giving ticket to distant bus top and blaming all on me I said a different bus stop. I was very clear from my side that I said EMC2. But he gave me a bus ticket to bellandur, and when I complained he refused to accept his mistake and said that I said bellandur. I am highly disappointed by the service, request you take some serious action.

I would like to humbly bring your attention to the issue in Carmelaram Bus stop.
Buses have not been stopping there since last few months, rather they stop 300 meters away where there is no bus stop / shade. (There is no metro or other work happening there )
We need to stand in the sun and rain for the buses. Also, there is a crossing there with fast moving vehicles and it gets very scary.

We(two o[censored]s) bought tickets from Sony World Signal to Koramangala Water Tank from bus MF-6 (KA 01 F 4954 as given in ticket and KA 01 F 4860 as written inside the bus) on 19/12/2022 at around 12:06pm. This bus has stoppages at two Koramangala Water Tank as given in the attached screenshot from BMTC.

We were supposed to get down at Koramangala Water Tank after the signal near Water Tank. However, there was huge traffic and as we were getting late for our meeting, we asked the bus driver to let us get down at the red signal. In spite of trying to persuade him to let us out, he refused to open the doors and both the conductor and the driver verbally abused us in Kannada on the context that we did not get down at the previous Water Tank stop which was barely 6-7 meters behind.

Not only that, they did not open the doors at the water tank stop after the signal and instead drove all the way to Krupanidhi College stop missing designated bus stops in between just to harass us. We are very disappointed by such misconduct and service by BMTC employees. We urge you to look into this matter with utmost seriousness in order to stop such harassments which happen to many other non-regional speakers residing in Bangalore.

These buses are already caught up in a lot of traffic, apart from which they stop at stops other than bus stops and waste a lot of time on the way by driving very slow.
Even the conductors delay their duty by slowing issues tickets.
The entire travel usually takes 2-2:15 hours, but due to these issues it takes 2:45 hrs .

I was traveling from AECS layout to Big Bazaar and boarding a bus I asked a ticket to Big bazaar but the conductor gave a ticket to ITPL which is two stops ahed and unasked for. After enquiring about it the conductor said this is how it is

Very difficult for students and office people were travelling in bus in the morning hardly there is only 3 to 5 Shivaji Nagar buses available from Marathahalli to shivajinagar & bus will be filled with people even people be standing in the door hanging

Kindly requesting your team to help

From Shivaji Nagar to Marathahalli route, buses are not stopping at Manipal centre stop we need to walk till it Trinity circle bus,

Even if the bus empty and you if you ask to stop the bus or open the door, bus driver will say come till Trinity bus stop will open the door it is very difficult for us to walk till Trinity bus stop

BMTC customer helpline number is also not connecting

Kindly requesting to help us it would be very very grateful if the bus stop at Manipal centre bus stop

The conductor was behaving rudely in the bus when i had given the pass to him he told that this is not valid n started shouting at and and telling all the passengers that I'm doing a college degree and not knowing all this which is after i told him that i didn't know about this he even took a picture of my college id and bus pass for future reference apparently....

After 10:00 pm no bus this route
Sidedahalli
Totadaguddadahalli

Chikkabanavara
(All bus bagalagunte last)

Dated 10/12/22, timming 1:pm. Due to cyclone it is raining heavily. From ramurthynagar bridge I was not able to walk due to heavy luggage n me being overweight it was difficult. So when I tried to get into the bus which was in signal. Conductor didn't allow me to get into the bus. I requested and told him that it won't be a problem since I am a bus pass holder, the conductor insulted me by not letting me in. Is it mandatory that driver or conductor should not have empathy in ur department?. Many a times I have such bitter experience with BMTC with many other situations. So this i am writing not as complaint but as request the organisation with basic empathy n manners.

After covid there are very less bus for bhoopasandra to kbs
Every 30 min we have bus, but drivers donot follow that timing.
2 buses come together and go.

Kindly add few more buses for every 15 min at evening

Sir,
I am not well from couple of days so i am travelling to Manipal Hospital from Marthahalli. I get into rushed bus. Once I entered into bus I am completely not able to stand. my body is not cooperating and I am about to fell in unconscious so I sat on steps. Bus driver is behaving arrogantly and shouting on me to get down from bus. If i would have been get down from bus I am very sure that I fell on the road. I requested him and also i said I am not well still he is shouting on me to get down. After some time one girl who sat in conductor seat gave seat to me. Conductor came and he is asking his seat, I said to conductor also I am not well still he dint listened and shouting on me to stand up stand up from conductor seat. I am help less...

One thing is very clear, as bus is already rush Bus Driver didn't gave stop any where till HAL MAIN GATE. So if I sat on steps it is not going to trouble any passengers. I can tell surely Bus Driver is behaving ling a ROWDY.

I am not in a position to take photos or to collect proofs but I noted bus number. I am writing this complaint with broken heart. We can understand how worse this driver and conductor (conductor can arrange one seat for me no. he didn't did that also). They don't have humanity also.

Bus Number : KA-42-F-1668
Travelled BUS Timings : 9:30 Am (At Marthahalli)
Travelled Date : 6/12/2022

Travelled from Marthahalli to Manipal Hospital

Requesting you to take necessary action on Bus Driver and Conductor Immediately.

Thanks and Regards
Midhuna Shree
[protected]

KBS-1l, 335E and some other buses are not stopping at commondo hospital bus stop. We need to wait for long time till some buses stops. Even though we tell them to stop they're not stopping.

I am a regular commuter of BMTC buses have taken Vajra monthly pass. I commute from Doddaballapur and there were Vajra buses at 6am and 6:30am daily and BMTC have stopped these buses saying passengers are less and it is not working out to them.

The problem we are facing with Vajra buses in morning is they drive very slow and stops 3 to 5 minutes at every stops waiting for more passengers to come to bus. The KSRTC bus takes 45 to 50 minutes to reach from Doddaballapur to Kaveri Bhavan where as BMTC and Vajra buses takes more than one and half hour to reach the same.

This is causing us delay in travel and we stop using BMTC and depend on KSRTC. Even tho we have BMTC Vajra bus monthly pass, we have to spend money for KSRTC bus in morning to reach our work place on time.

Please rethink about this provide us the Express or Semi Express bus from Doddaballapur to Kaveri Bhavan which can make us reach Kaveri Bhavan with in 50 minutes or maximum one hour time from Doddaballapur.

I am a regular commuter of BMTC buses from Doddaballapur to Konappana Agrahara, I come in KSRTC bus in morning as BMTC & Vajra buses take one and half hour from Doddaballapur to Maharani College where as KSRTC drops us in 45 minutes.

I have to catch BMTC bus from Maharani College bus stop to Konappana Agrahara, i reach Maharani college by around 7:20 am and the problem i am facing is that 90 % of Attibele & Chandapura BMTC...

The bus with the number KA 57-F-1761 today 3rd December was doing a very rash driving near manuvana and the driver was very irresponsible while driving and he was least bothered with surroundings vehicles he hit our car and when we caught him and asked for explanation he was not ready to get down the bus and was making funny faces and later when asked for compensate he started asking apology and started talking nonsense my vehicle left mirror is damaged a bit and there are dark scratches on left door and on left side of bonnet I want this person should be punished

The driver of BMTC bus number KA 57 F 6000 was driving rashly trying to overtake another BMTC bus. When I tried to ask him to slow down, he tried to damage my car by driving the bus close to my car, finally driving me off the road and onto the footpath. He also shouted that he will turn my car into pieces if I try to get in his way.

He is endangering the lives of passengers and people on the road with his reckless and irresponsible driving. It is a miracle no one got hurt. BMTC should take severe action against such drivers who have no respect for human lives or decency. This happened near Leela Palace on Old Airport Road at around 3:45pm on 2nd December 2022.