Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Address: 582101

Dear Sir/ Mam,
I am very disappointed about BMTC CONDUCTOR miss behaviour with the passenger, he was talking in mobile phone continuously and he was talking with passengers very rudely and he didn't returns the changes of Rs again the ticket Eg Rs 3 or Rs 4 Rs 2 like simply he was replying No change, I observe this when I was board bus on dated 3/4/2016 evening around 9 PM bus no KA - 2144, route no 36 A, AVALAHALLI TO MEJESTIC BMTC bus stand.

I am requesting to concern department in charge person should observe and take action as soon as possible.

Thanking you,
Good citizen of INDIA

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Apr 04, 2016

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir, BMTC regrets the inconvenience caused, taking note of your complaint direction has been issued to concerned line checking department to conduct the surprise line check and to take necessary action against the erring crew for his lapses. BMTC

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Address: Bangalore, Karnataka, 560087

Sir we the commuters of Bangalore pay a lot of extra money for travelling in AC buses( Vajra) .This is just to keep us fresh during the office hours and to have a peaceful travel after duty hours. But to our dismay the AC doesn't work in the buses many a times.The buses during the evening hours used to jam packed with no AC.It is really a hell inside the bus without windows open, jam packed and non working AC.Even though a number of telephonic complaints have been raised no action has been taken. The same bus with the same problem will be on service. If you ask the conductor, he helplessly says that there is so many log entry written in the same regard but no action is being taken.
Sir BMTC is just exploiting our helplessness.And we are also tired of complaining every day on the same issue.
Sir this is not a complaint raised just after 1 incident. People like me have been suffering for along time.

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Apr 01, 2016

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response This is your docket no BMTCC10159481 for your kind reference. Taking note of your complaint necessary direction has been issued to concerned mechanical department to take necessary action on the same. BMTC

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Address: Bangalore Urban, Karnataka, 562125

Dear sir,
This is regarding the 'Kristal Campus' BMTC bus stop located near the Yamare Village (after Dommasandra) on Sarjapur road that got damaged couple of months back when a lorry hit the stop shade.
I want to bring to your attention that the stop needs immediate repair as it has gone totally damaged condition and there is no place for passengers to stand at all.
Looking forward for you kind attention and resolution.
Regards,
Rajaneesh Tiwari
Ph [protected]

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2016

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir, Construction / Maintenance of the bus stands are comes under BBMP authority so pl, contact them in this regard. BMTC

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Address: Bangalore, Karnataka

This is a complaint against the KA 57 F 299 bus conductor. This bus plies between ITPL to Banashankari (500 CA). This incident happened on 15th March 2016. Unfortunately, along with my colleague I boarded this bus around 4.45 at New Horizon College bus stop as I had to go to Jayanagr 5th Block. It was just around this time Bangalore started receiving its first rain of year. I usually carry my Pass and Id in hand to make sure that I do not trouble the bus conductors in making them to wait while I get my Pass and Id out from my bag. That day I could not take out my Pass and Id before getting into the bus since I was getting drenching in the rain. The bus was not crowded and had many vacant seats. So we were trying to occupy the last row in the bus which was vacant meanwhile this CRANKY bus conductor came to us asking to show us the Pass/take the ticket. I just told him that I have a pass meanwhile i was opening my bag to get it to but with in no time he started abusing me in Kannada telling that if you can not show the pass when you entry the bus write it on your FOREHEAD so that you don't waste my time. He aslo asked me to repeat whatever he told to me!!! I was just surprisingly started looking into his eyes what has gone wrong with him.Meanwhile, one Male Passenger who was sitting in the front row jumped in and give him back nicely in Kannada. This CRANKY CONDUCTOR who was around 5.5 feet with shaved head, wearing a cap and had a long Thilak (naama) started abusing that guy as well. He abused him very badly in Kannada(singular). I later updated by the male passenger who defended me that this CRANKY CONDUCTOR behaves same with many ladies especially North Indian people.I tried to capture his face but i could not as he got to know of my intention and became very much alert. All through the way he sat on a front seat turning his face to the window !

I would request the concern officer to take the necessary action on this conductor and make sure that he would not speak in such a way with any other person not just lady passengers.

VRP Chavan,
[protected]

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2016

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir, With reference to your complaint this is your docket no BMTCC10157453 for your kind reference. BMTC regrets the inconvenience caused, taking note of your complaint direction has been issued to concerned depot authority to take necessary action against the erring crew for his lapses. Regards BMTC

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Address: Bangalore Urban, Karnataka, 560058

It's very inconvenience for people who are working late evening or late night... I find many people standing at hebbala bus stop to go towards mathikere...after 22:00

Many people including ladies, girls, children board private cabs and buses to reach their home... Which is unsafe...

Bmtc should put buses towards mathikere from hebbala .i.e. Late night services at least till midnight...

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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D

Dareden

from Bengaluru, Karnataka

Mar 1, 2016

Please check in to this issue

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P

pareutsav

from Mumbai, Maharashtra

Mar 1, 2016

I travel from Whitefield to Manyata Tech park, daily basis. Its very inconvenient for us (Non-AC) traveller to manage with BMTC buses after, 10 PM in night.

This needs some attention for people who work in late hours.

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S

Sanoop PM

from Mumbai, Maharashtra

Mar 1, 2016

Yes there is no bus from Hebbal to Mathikere after 10 PM. Especially normal bus

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Address: 560066

At 09:52 pm, near kundallahalli gate signal, the driver of the a volvo bus with license plate : KA 01 F 8834, hit my car and sped away. Why do we have such imbeciles on the road who can't STICK TO THEIR LANE !!!

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Address: Bangalore, Karnataka, 560035

Website: www.mybmtc.com

Worst behaviour by bus conductor, for asking change at the destination point,
He has used bad words initially and then he tried man handling, finally though he was having change he is not giving and asked me to getdown while bus is running hr is trying me to push from the bus, as bus was going to kormangala depot, he was behaving really worst both conductor and driver invloved in this act, request you to take action on thease stupids, or else I am going to police station and file a complaint against BMTC with bus details and proofs, need immidiate response from yoi guys or else I will escalate this to next level

Bus details and other information I am writing here

Depot number : 15
Date : 25/02/2016 time : 21:40:23
Route : Dodda kannalli to st. Johns Hospital
Bus fair : Rs 19.00
Bus number KA01 FA1311
TknNo. 12214
[protected] D[protected]

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2016

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir, BMTC regrets the inconvenience caused, Taking note of your complaint necessary direction has been issued to concerned depot authority to take necessary action against the erring crew for their lapses. BMTC

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M

mahan53

from Gurgaon, Haryana

Feb 26, 2016

Need immidiate action

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M

mahan53

from Gurgaon, Haryana

Feb 26, 2016

Need contact number of BMTC superiors authority

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Website: www.mybmtc.com

Today I noticed something in BMTC bus. It surprised me to hell. I was not knowing that our karnataka bmtc buses will promote other states stuffs so proudly when our own state is in need of that.
Today i was travelling from Varthur kodi to HAL in SBS1K, KA 01 FA 2245 or 2285 bus number. I saw BMTC promoting Telangana places posters. I am wondering Why is Karnataka BMTC is promoting Telangana Tourism so proudly?
Why can't you people promote OUR Karnataka tourism in our own buses. It helps our tourism to grow. We have many historical, cultural, nature, adventure places in our state. Why can't you promote these!!!

I am requesting to the BMTC heads to check on this and update as to why this has been done? If possible, promote our state tourism and encourage.

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2016

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir, Thanks for the feedback this will help us to know the on-field lapses. Further necessary action will be taken to remove the same.

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Address: 560083

Website: google.com

Differently abled person facilities reg
Inbox

Prabhakar vj
12:34 pm (51 minutes ago)

Complaints :negligence of the conductor

Sir

I sri prabhakar v j aged 61 yrs with handicap pass no 133684 y-16 sno 13486

Wish to state that when i boarded the red coloured volvo of bmtc bus the conductor asked for the circular and did not permit me .

But when i took the medical certificate at victoria hospital they said we can board the red volvo bmtc bus .

As i am prone to slip due to amputation of the foot . Please send me the circular in english and do the needful

With warm regards,

V j prabaakar be, aima
Bangalore 560083
Mob [protected]
E mail [protected]@yahoo.In

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My colleague and I boarded a Volvo 335E bus from Richmond today, 22Feb2016. The seat condition was shabby and AC maintenance was pathetic. There was dust from AC duct falling on the seats ( photos attached). No wonder whether we get affected by allergies too often. Pay exorbitant ticket price and get diseases free in BMTC !!!
Hope this post wakes up responsible authorities and appropriate action taken, so we commuters will not have to put up with travel inconveniences.
Added to this, the bus could not go at a good speed, not because of traffic but such was the state of the bus.
The bus details are available in the ticket, copy of which is attached.

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Address: Bangalore, Karnataka, 560076

Hi,

This is to bring to your notice that bus conductor of bus no KA-01-F 9404 does not issue tickets to passengers even after taking money.
Today on 21st of February 2016, at 4.25PM, me and my friend boarded the bus from SILK BOARD to UDUPI GARDEN. We gave 10 rupees and asked for 2 tickets. To which he replied he will give later. When bus reached UDUPI GARDEN, the signal went red. So i asked him for tickets before getting down the bus. He clearly denied. I asked him 3-4 times, to which he shook his head in a NO and signaled me to get down the bus.
So, I got down and noted the bus number. But now also, he did not give me the ticket, instead he laughed at me and said that "go ahead and note down the number, it wont affect me anyways."
Even after that I went back to me and sternly told him to give tickets. He forcefully handed over 2 rupees in my hand and pushed me.
At that time, signal went green and so i had to back off. I felt very helpless as all people were silently watching me but no one stood up for this.

Sir, please do something. If this continues to happen, youth of india will surely start loosing hope. Corruption at such small levels will produce wrong image of India.

Thanking in hope

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Address: 560066

Website: BMTC

Hello,
I have lost my Volvo Bus Pass with Pass No: 047451 (given by my corporate company) along with my Voter ID (EPIC NO: TYA0617662) both in a pouch. If reported please let me know. Is there a way to get a duplicate pass issued?

Since BMTC need original ID proof to have a bus pass, we will lose pass along with our original ID cards if both kept in a pouch or any kind of wallet. Is there a way to keep Xerox id proofs to produce with bus passes?

Feb 26, 2016

Complaint marked as Resolved

They replied saying duplicate pass cannot be given. And there is no lost bus pass reported to them. They replied saying duplicate pass cannot be given. And there is no lost bus pass reported to them. Thanks

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Address: Bangalore, Karnataka, 560061

Bus Number: KA 01 F 3594

Route No. 210 N

Time: Around 5.30 evening on 15 Feb 2016

Respected sir,

I would like to complain about the lady conductor in the above said bus and route on the same day. As my daughter who is in 7th grade travelling from Chamarajpet to Uttarahalli, she behaved very badly and snatched her bus pass and asked her to bring a letter from your school principal tomorrow to collect the pass. When she questioned, she almost went on to hit her and pushed her out of the bus and started scolding my daughter in bad vulgar language including my daughter's parents (that is we...!!!). Child got down the bus, stood in front of the bus not allowing it to pass on until she collect her bus pass. She came home crying, imaging how an young child must have felt when conductor abusing her in front of lot of people.

Is this the way to treat a small girl child when she has finished a long day travelling from home early morning and having a hard time at school and coming back home in the evening ? Please take action about the lady conductor in this bus (child could not find out the conductor's name) and teach them how to behave with the commuters.

Expecting your reply and action

Veena

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Address: 560066

Website: www.consumercomplaints.in/new_complaint

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

Feb 10, 2016

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Address: Bangalore, Karnataka, 560078

I have not seen any BMTC buses having separate seat alone for conductor. However, primarily conductors are not supposed to sit and relax when on duty. Today I got into a bus (KA[protected]A - Blue bus - Bsk to Hebbal) at 7.45am near ragigudda bus stop.I had to get down in RMZ ecospace stop. Bus destination was hebbal. I got the very first seat to sit. On reaching Agara, conductor started behaving rudely to get up from the seat so that he can sit and relax and also he gave me one of the worst explanations that he was done with his duty of issuing tickets no one will get into the bus or get down from the bus. I was wondering how could any conductor even say that his duty was over even before the bus reaching its destination. Icing on the cake was he was not issuing tickets to those who were getting down in nearest stops. He took Rs.10 from and did not issue tickets even when the passenger insisted to. He was also behaving rudely with the female passengers by shouting at them.
I do not know how this issue will be resolved but I would expect that at least this conductor should get a feedback so that he wouldn't dare to do this again to anyone.

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Address: 560007

Website: www.consumercomplaints.in

Date: Feb 3, 2016

**This is a general case, and hence cannot provide any proofs or documentation of the bus number or any.

The Bus that leave from KBS, (335E) was full of mosquitos and couldnt get rid of them on the whole ride, As it was a AC bus and The ventilation is central, nothing could be done by the cunductor either.

But what can be done is, Atleast Minor cleaning of the bus on daily basis before it goes on road.
Since the environment is prone to new diseases day by day, avoiding mosquitos, that too in a Service like Volvo (3*normal bus fare) should be considered of high Priority.

Please take care of this

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Address: Bangalore, Karnataka, Veeravasu

Respected sir, On 18.01.2016 my wife along with with her mom after visiting St.Martha's Hospital, they waiting for K.R.Market bus that time KA 01 F 2586 bus came to bus stop. There is only few passengers were there in the bus. We request him to stop the bus bus but slowing moving the bus she is trying to get into bus. then i tell him to stop the vehicle he stopped they get into bus. After that he started to scolding them very bad words / as well as stupid arguments with the ladies. am not travelling with them at the time.

My humble request you to please

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Address: Bangalore Urban, Karnataka, 560043

Website: www.mybmtc.com

I was coming from banaswadi to tinafactory on 30.01.2016 around 14.00 o clock by 500D route bus and no. is KA-053 F-76. With out any reason The contractor has pushed me to get outside. i had bmtc monthly pass( ID no.[protected] but he do not care and nothing listen to me. Also he used bad language.

Now i request to consumer department to give me exact judgment against this behavior.

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Feb 02, 2016

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir, This is your docket No BMTCC10146349 for your kind reference. Taking note of your complaint direction has been issued to concerned depot authority to take necessary action against the erring crew for his lapses. BMTC

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Address: Bangalore, Karnataka, 562123

Website: bmtc

[protected] Around 10:00 AM
Request to repair BMTC Bus(KA01-FA1286 - ROOT-258CB)Bus not maintained Properly, Cant seat in last 3 rows because shock absorber bad, backbone is paining for long time. people were standing in middle of the bus even last 3 rows were empty. 2 pics were updated please take an action.

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Address: Bangalore Rural, Karnataka, 562114

As I am a government teacher I have catch a bus from hoskote I asked for t.c palya ticket but he gave me avalahalli ticket when I opposed he was abusing me in bad words and didn't gave me change also . he stopped the bus in middle of highway and told me to get down that too it was 7 in night and no other vehicle was passing please resolve my case the bus no is ka 51 f 1473 . my contact num is [protected]

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Jan 28, 2016

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response BMTC Regrets the inconvenience caused This is your docket number BMTCC10145233 your complaint has been forwarded to concerned depot -24 authority to conduct enquiry & to take action against the erring crew. BMTC

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Jan 28, 2016

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response BMTC Regrets the inconvenience caused This is your docket number BMTCC10145233 your complaint has been forwarded to concerned depot -24 authority to conduct enquiry & to take action against the erring crew. BMTC

Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

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Bangalore Metropolitan Transport Corporation [BMTC] reviews & complaints page 111

Misbehaviour of conductor

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AC not working in AC buses

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Bus stop needs immediate repair

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Abusive bus conductor

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No buses after 22:00 from hebbal to mathikere

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Volvo bus driver hit my car and sped away

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Third class behaviour of both driver and conductor

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Surprised about bmtc's broad thinking mind of other states.

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Negligence

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Poor maintenance

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Corrupt conductor

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Lost my bus pass along with my voter id

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Misbehaving of bus conductor

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service

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Irrational behavior of the conductor

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Mosquitoes in Volvo

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Bur driver without stop the bus in the bus stop & rood arguments with a pregnant lady & her mom scolding them very bad words.

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Physical harassment by contractor

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Bus not maintained Properly

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Abuse from conductor

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