Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

My bus pass application was rejected in august 2018. Since then i have been making rounds to bmtc shanti nagar office, submitted several complaints & written to managing director of bmtc as well. I had to submit my account statement several times, after long hours of convincing i haven't received my refund.
I have been contacting miss chetna of bmtc office on her mobile who keeps assuring my refund of ₹1352 will happen by next month, as accountant is on maternity leave & other claims.
Till date, there have been no refund whatsoever. It's frustrating.
Mgov[protected]
23 august 2018
15adid006018

Honerable chief minister,

This is very serious issue i m bringing lots of family's suffering and my father worked as bmtc conductor and served your government and last month he got retired and the pension amout is 2400 per month how can a family of 5 persons survive in this metropolitan city with this much money this is very ruthless and very bad of your government treating a retired ex servent who served his whole life for your government so please consider this issue and resolve this also in this covid pandemic situation he can't go outside to search other job for living as he is government employee we got apl card which is useless not getting proper ration also thought of going to media but as a responsible citizen i m writing a complaint to government so please consider the seriousness of this issue and do the needful

We are health workers and working in vijayanagar brought from jayanagar
We used to travel daily by bmtc bus from here to there between 9am to 7pm
Now a days the bus services are very wrost and even after carrying our monthly passes we have to wait more than 1-2hours at bus stops of vijayanagar especially evenings
We are travelling through autos which is very unusual thing to us daily
Please make sure the daily commute in these routes without fail as we are facing very wrost situations for bussus
No one responding in these ttmc's and finally we are suffering

Dear sir/madam
My self shivarudraiah along with my 55 years aged mother took a bmtc bus from jalahalli cross to mei factory. But conductor issued a ticket till yeshwanthpur, again i asked why are issuing for wrong destination bcoz i need to get down in mei factory stop. But he replied with an answer that from mei factory to yeshwanthpur same price with same stage. He took us till govardhan stop. But in middle we requested to stop at mei factory, he didn't stop.. I don't why he did. Since we need to catch a train from yeshwanthpur railway station to shimoga at 5:30 with train number 02089. We missed it due to uneducated driver and conductor..
Here are details of bus ticket
Bus number - ka57f0845
Date - 22/6/2020
Timing of ticke issue - 17:13:01
Depot number - 40
T no : 43. 258/10
Origin : jalahalli cross
Destination - yeshwanthpur ttmc
2 adults tickets
Tknno - 6904
[protected]
D[protected]
Please take some serious actions.. Since to they quarreled rudely with us like "bolimagane" "lofer" "thickkamuchkondu ilko"

I'm regular commuter in route no 176 from mariyappana palya to r. T nagar. The problem that we are facing is that the bus ply in this route are very inconvenient. The buses do not come in time they ply as on whenever they want.
We have to wait for more than 1 hr for the bus. Many times we have raised this issue by calling the bmtc helpline but it has not riped any fruit. The problem in this route bus and its crew is, they ply on their wish and fancy. If the buses arrives together there will be 4-5 buses comes like caravan, where none of the buses will be stopped because of the probabilities principles followed by the drivers by assuming next bus driver might stop. This is the daily problem which we are facing. So kindly solve this problem.

I am writing this email to inform you about the arrival of 338bus to munnekola. Most of the days, bus is not there in the morning at 9 am. So many people are expecting this bus and will be sitting here. The bus details are also not in the app when we search. Some days if it is not showing in the app, the bus will be here. Why it is not regular? If you could find a solution, we people will be happy and thankful.
Regards
Sindhu

I feel so sorry to say this, the poorest bus service in india. I have waited from past two hours (6:30-8:30am) at a cross named "manganahalli cross"and i can proudly point out the filthy service of bmtc. There are many senior citizens waiting there before me, may be from 6, standing on their toe and they literally reached a level of crying, even one of hem broke down before me, this is not tolerable. These are daily workers who solely depend upon buses. At last a bus at 8:30, had sufficient seats but didn't stop at the bus stop he stopped way ahead, upon being asked why, his rude behaviour with seniors was pathetic. I had always dreamt of beautiful bangalore, but bangalore is no more beautiful. I request the higher official to look into this, solve this crisis, lack of buses at the earliest, benefiting the elders.

Depot: ullal
Date:22/06/2020

Dear sir / madam,

My name is avee rathod

Travelling vide bmtc buses from shankar math bangalore to shivaji nagar bangalore.

After finishinng office we wait for bus series bus # 95 / bus series # 79 / bus # 63 at indian express bus stop.
But there are no t single buses available from 6 : 20 to 7 : 24 p. M. We wait there for an hour biut sad aprt is not even singler buses are available on 15.06.20 / 16.06.20 / 17.06.20.

Please tell me one route buses are not available that i can understand, but for all three route not a single buse there in between : 6 : 20 p. M to 7 :24 p. M.

We more than 30 people wil be waiting at bus stop.
.
Request you to please sort this problem.

Because buses are coming after 7 : 20 p. M at indian express bus stop.

Thank you,

Mr. Avee

Even though i have shown the daily pass to your conductor, She is saying that ID number is not visible and asking to get the ticket. This show the irresponsibility of your employees.
depot no: 8
T.No : 164
Bus no: KA-01-FA-2388

We are going through a painful days after covid-19 started and on top of this to survive we are travelling to work. But if we do not get proper bus service for long distance journey it is very difficult to work. I travel daily from near doddaballapura industrial area to itpl and because the bmtc rules doesn't allow above full seat occupancy to travel in the bus. No one is allowed to stand. I just don't understand how this will prevent the infection. The conductors don't ask any of the passengers to show arogya setu app or check temperature before boarding. There is no sanitization procedure. But need to ply with only sitting. The person sitting next to me is infected i will get to know only of he is admitted and if he has used arogya setu app earlier. Please increase the bus service from the area more passengers are traveling long distance during morning time and at night. Also please ask the passengers to show arogya setu app. And who doesn't have a smartphone, please check the temperature.

Dear sir,

Today morning i. E 9th june 2020, i came from my native shimoga by ksrtc bus. Then i get down at mejestc. Then i have to go to kr puram. I get the bus number ka57f1081. When i came to tin factory one passenger came and asking my near by seat. I told him to one person only for one seat. Then he told ok. Conductor came and shouting me to this is not your ksrtc bus. This is bmtc. You see all the news paper and news. All restrictions are closed. Here no restriction. Then i told ok and get the bus number photo for complint. He is abusing in kannada bad words for taking photo and he taken the photo of myself.

The karntaka government taken care against care of corona virus. But this type of people doing non sense thing of government employee.

Please take the serious action against this conductor.
Encl: photo also attached,

Same copy send to,

Home minister of karnataka,
Transportation minister

Thanks and regards,

K. C. Shrinivasa
Mon: [protected]

My wife travels everyday to office in 500d volvo bus (Bangalore's public transport bus bmtc) to hebbal. Every day the bus stops way before (500 metres) the actual hebbal bus stop and they give a reason that they can't drop them at actual bus stop because it gets inconvenient to them for having breakfast which is very insensitive towards the common citizens who have no options except buses.
This has made everyday commute very troublesome as not everyone can walk for 500 metre in rains or sun heat or anything else that too just because of the bus's inconvenience and still paying the full amount.
Everyday lot of people argue with the bus conductors with no luck as next day again the same arrogance is shown. I want someone to look into it and provide with the mechanism to complaint for specific buses in case they refuse to follow the rules and refuse to drop us at correct bus stop.

Dear sir /madam,

I am a regular commuter with a monthly pass. I am really happy that bmtc started it's services post lock down. However the buses are badly maintained. Today i travelled by route no. 507 from rammoorthy nagar till bel circle. Passengers could not get seated as the seats are accumulated with mud and dust. We cannot even wipe at this point of time. Please take necessary steps to clean the buses and keep commuters as well as bmtc staff safe. I have taken a picture of the seat to show the muddy seats.
Bus no: ka 57f 0550
Date: 04-june-2020, 8 am

I was sexually harrassed by the bus conductor when I board in at babadapallya to tin factory bus at 1700 hours, bus no. KA-57 F-2293, he also abussed infront of the driver but he also didn't do anything, as per him thier is no bus stop in Tin factory and took extra money without giving ticket, he is corrupt person and will raise it to social media if no action been taken.

Bmtc driver misbehaved rudely with lady today evening at 18:[protected] friday evening) andd closed the door suddenly and she was injured and got right arm swelling.
She was waiting for bus near 8th mile for nelamangala bus

Please take action on this driver so that he should not repeat the same thing.

Today evening 6.10pm. Bus no ka51f1490. 300e came rash and not horn, when i saw in mirror i takr left side. That time he came near to my vehicle not even 1/2feet. If i not taken sudden left i may be met accident. But driver stop the vehicle and abused bad words. Public also oppsued his attitude. Pls take action about him i request to u.

In the wake of covid-19 bmtc service was disrupted from 22th to 31th (10
Days) in the month of march 2020. When the news of bmtc resuming on
19th may 2020 was out, i had initiated e mail on may 19, 2020 3:49:51 am
To [protected]@mybmtc.com mentioning in possession of bmtc march monthly
Pass (Paid in full for 31 days) and seek clarification towards availing
Commute. Further personally called and followed up with bmtc dto/pro.
However neither welcomed to board bmtc for remaining days nor
Entertained for refund/resolution towards incomplete service till date.
All we have been communicated that as of now there is no provision for
Your commute/grievance since bmtc service was disrupted as per "gov't
Orders", one has to purchase new monthly pass for may 2020 and nothing
Can be done about service in due to consumer!! - b a vinod

Sir, many ppl are working for their basic need,
Since buses commutating are less, the crowd inside the buses have increased rapidly which will definitely have a impact on spreading the virus. Having only one bus for the end point is the main problem, during this corona passengers are scared to travel in huge numbers..
So i kindly request the bmtc department to sort out this issue.

Thanking you.

Dear sir / madam,

I would like to inform you that most of the people traveling from ulsoor bus stop, for us everyday charges will be up and down rs. 20/-. But we have noticed weekly passes are rs.300/- and daily passes rs. 70/-.

We have purchased a weekly pass paying rs. 300/- but no use because all buses are coming from k. R. Puram and almost all buses will be filled with people. One are two people can get into bus. Those you have purchased a pass it is a waste for us again we have to take auto. And we noticed the bus board says those who have pass can get into but those buses are fully filled.
Charges are very high compared to what we are paying earlier and we are wasting our time & money waiting for the bus. Taking 50% of salary and paying for auto rs. 100/- or rs. 70/- and also wasting money of weekly pass.

Kindly take necessary action to reduce the fair ulsoor to richmond circle and other places, at least if you reduce daily pass rs. 70/- to rs. 40/- or rs. 50/-it will be very useful for working ladies
.
Those who are working 9.30 am to 6.00 pm no many buses after 6.00 pm

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