Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Address: BMTC, 560037

Today[protected], i traveled in a bus to attend my car driving class. My pickup point is innovative multiple bus stop and drop is eco space bus stop. Actually bmtc charges rs.10/- for one-side trip. I gave exact rs. 10/- for ticket to a conductor in the bus. He didn't gave me the ticket after taking the money even though i was asking repeatedly. He kept on saying "i'll take care". After asking repeatedly, he gave me a ticket of rs.5/- only. He didn't returned me remaining rs.5/- also. But still i asked him to give rs.10/-. He ignored me completely. I attached the ticket of that trip.

Oct 4, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Sep 03, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir,

BMTC regrets the inconvenience caused. Your complaint is registered and forwarded to concerned depot authority to take action against the said conductor. This is your complaint docket number for your future reference-BMTCC10234680.

Regards,
BMTC

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A

Akshi Naanu Nannu

from Mumbai, Maharashtra

Sep 3, 2019

KA 57 F 2263 bmtc bus form sunkadakatte to vijayanagar .
Here conductor is not giving change to anyone and he won't write the balance amount on the ticket also . When stop comes he says I don't have change .He is doing not only for me but also for the reaming passengers also that's why I am complaining..Please look into this

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Dear sir,

I was coming from kempegowda international airport to kadabisanahalli and i gave ₹542 to the conductor for amount₹242 because i didn't have a change. So i had to collect ₹300 before i got down from the bus. But i couldn't.
Can you please help me in getting the change back. ₹300 is a big amount.

Attached is the ticket of my journey.

Thank you for your help.

Regards,
A bmtc bus traveller.

Oct 7, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Sep 03, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir,

Your complaint is registered and forwarded to Depot-28, Hebbal for refunding the amount. Please visit the depot for refund issue. This is your complaint docket number for your future reference-BMTCC10234679.

Regards,
BMTC

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I look at google maps and took bus from town hall to shivajinagar it showed me rs. 10 charges but the bus charged me rs. 15 for it.
Plesase reply me with justified answer.
So whoever is in concerned department it is to notify please answer the reason for the variations in price.
Thank you
Refund is not necessary.
Bus no. 150
Ticket no. 0136606
Tt 69

Oct 14, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Sep 03, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir,

This is to inform that according to BMTC fare chart the ticket fare from town hall to shivajinagar is Rs.15/- Hence the ticket issued it correct.

Regards,
BMTC

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Address: Bangalore, Karnataka

I have got the buspass from last 1month today 1 bus ticket collector didn't accept the buss pass bcoz i the id card was not given to us becoz we were 1st year student but i showed him the college fees receipt and adharcard but then also he did not accept pass the pass is from kadirenahalli to malagala i request u to take strict action then he scold me in front of all passengers and took 20 rs aslo😢😢😢

Oct 4, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Sep 03, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Darshan,

BMTC regrets the inconvenience caused. Please provide bus number and time of the incident or photo copy of the ticket to identify the crew and take action.

Regards,
BMTC

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Address: Shivajinager - Marathalli

Today, while coming back to home from college, i got into a bus showed my bmtc buspass to conduct then he asked for id so i showed him my college fees receipt (Having both college and bmtc stamp and signature) as we are not yet provided college id card. But he discarded that and forcefully asked for money saying it's ur college problem not mine.
I showed him fees receipt because one official from bmtc office told me to that till u receive id card. But it's like official says something and bus conductor's have there own way to grab money. Hope a better action from ur side.
Bus : sbs-1k
No. : ka-01
Fa-2172

With regards,
A student

Oct 4, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Sep 03, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear student,

BMTC regrets the inconvenience caused. Your complaint is registered and forwarded to concerned depot authority to take action against the said conductor. This is your complaint docket number for your future reference-BMTCC10234686.

Regards,
BMTC

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Address: 39/12, 560019

Bus going from vijayanagar side to mysore rd side came to the circle where 4 roads intersect.. Pes college to nagaranjavi.. Driver entered without having care for others standing at the junction waiting to turn right. Upon being chastised he bullied and threatened me with physical violence and abused me my mother. Y family is inhuman manner causing mental trauma to me. I plan to file a complaint with all government authorities against ur company and ur drivers of a hearing ks not granted immediately and the concerned drivers are not identified and dismissed from service. Incidence took place at 4 pm on august 30 th 2019.
It was ordinary blue and white rickety bus.

Oct 1, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Aug 31, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Kirron Bindu,

BMTC regrets the inconvenience caused. Please provide bus number to identify the crew and take action.

Regards,
BMTC

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Provide more buses to nandini layout 80a, 77e. Bus timings for nandini layout is improper. During peak hours the buses are rare and it will be rush such that it is impossible even to stand. If the bus is arriving means two or three buses comes at a time from majestic and k r market, during evening time or otherwise no buses for about 30-50 min. During friday morning it is impossible to get into the bus from nandini layout and saraswathipuram bus stop. So please provide more buses from nandini layout during morning session (7-10am) and also from majestic during evening session (3-6pm) the ambience of buses is very bad. So please do the needfull as early as possible

Oct 1, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Aug 31, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir,

This is to inform that at present 6 schedules with 90 trips are being operated in route number 77E, while 12 schedules with 120 trips are being operated in route number 80A. Please avail theses services and co-operate.

Regards,
BMTC

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Address: Basavanagudi, Bangalore, Karnataka, 560019

Dear officers,
Bmtc buses of bus route 36 and 37 (Srinagar) are very rarely available after 8 :30 am in mornings we students are facing lots of problems going college due to non availablity of these buses please allocate more number of buses in this route so that it may favour students.

Thank you for your concern and kindness for fulfilling our request.

Oct 3, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

Aug 30, 2019

Updated by Santhosh30108 There is not even a single bus from electronicity to Basavanagudi

Aug 30, 2019

Updated by Santhosh30108 Silk board traffic is getting worse day by day due to metro construction work going on. Buses struggle to cross silk board Banashankari buses block the madivala buses near the fly over. Please impliment a traffic police near the area.

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Aug 31, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Santhosh,

BMTC regrets the inconvenience caused. Your complaint is registered and forwarded to concerned depot authority to take necessary action in this regard. This is your docket number for your future refernce-BMTC[protected].

Regards,
BMTC

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Address: Bangalore, Karnataka

Sir
Today morning 30/8/19 friday on 7.00am i experienced a bitter experience from a conductor. Usually for last 3 months i am travelling from cbi to esteem mall. I used to give as much change i have. Today when i get into the bus unfortunately i doesnt have the change. I told the conductor i have 100 rupees only with me.
The exact charge of ticket is rs 10. He refused to give ticket and asked me to get out from the bus after travelling a 50 meters. Later he forcefuly pushed me out of the bus. Due to this experience i had notted the the number of bus. Bus no is
Ka-57 f-2295. Please trace the the conductor and make him accountable for the defame i had faced infront of the public.
I strongly believe that the authority will take a necessary action against this.

Oct 3, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Aug 31, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir,

BMTC regrets the inconvenience caused. Your complaint is registered and forwarded to concerned depot authority to take necessary action against the said conductor. This is your complaint docket number for your future reference-BMTCC10234534.

Regards,
BMTC

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Address: Kundanahalli Colony, Techno Star Campus

Bus no f 1608 in the morning between 10 am to 11 am, the driver named usman was rudely ram the bus without stopping the bus at above mentioned bus stop. When i ask over, we are not stopping all the bus stops

Are this a valid one? If so then why bmtc bus stop constructed here and wasted public money. The scheduled bus stop is very much essential for techno star work place, otherwise walking from kundanahalli bus stop or graphite india bus stop is horrible during this dust and traffic hours

I would request stringent action against above driver atleast show a professional manner

Thanks
Janardhan

Oct 7, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

Aug 29, 2019

Updated by Janardhan Pc It was on[protected] at 10.30 AM

Aug 29, 2019

Updated by Janardhan Pc BUS Route 500 CA

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Aug 31, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir,

BMTC regrets the inconvenience caused. Your complaint is registered and forwarded to concerned depot authority for taking action against the said driver. This is your complaint docket number for your future reference-BMTCC10234532.

Regards,
BMTC

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Address: Bangalore, Karnataka, 560068

Hi sir,
I m traveling in 500d from garvepalya to doddanakundi in ka01fa1767 volvo ac bus. We generally prefer this buses for our comfort and we pay such high ticket price for that comfort only. But this particular bus is having suspension problem at rear wheels and impact is directly on the passengers body. Can you please take required measure to ensure the buses are in condition.

Oct 6, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Aug 29, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir/Madam,

BMTC regrets the inconvenience caused. Your complaint is registered and forwarded to concerned depot authority to check and rectify the defects. This is your complaint docket number for your future reference-BMTCC10234441.

Regards,
BMTC

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Address: Marathahalli, Bangalore, Karnataka, 560037

I go to office daily with bmtc bus, bus fair is 10 rs. I always have to give change note of 10rs, as ticket collector says they don't have change. Many times it happens that if i don't have 10₹ change, they simply say get down from bus. It's nearly impossible that one will always have 10₹ change and also there is no option to pay through digital mode (E. G paytm, upi...). Then how one can like to use public transport, one hand govt promote to use public transport, but other hand because of change issue it is discouraging people. My suggestion is to please also provide an option to pay through digital payment e. G. Paytm, upi... Or provide options like metro card.

Oct 3, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Aug 31, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir,

BMTC regrets the inconvenience caused. This is to inform that conductors are not provided any change on administrative reasons. Digital mode of payment for purchasing tickets is under consideration. Until then Please co-operate by providing appropriate change amount for the ticket.

Regards,
BMTC

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Address: Flat No. 336, 2nd Floor, 4th Block,, Janapriya Nivas Apartments, Hesarghatta Main Road, 560090

Dear sir, at 515 pm dt 28.8.19, i boarded a bus from hesarghatta depot no.26 at gopal vidya kendra stop near soladevanahalli. The bus was racing with another bus from madhure temple. I got down in janapriya nivas apt stop. The driver was so rashly applied the brake i was about to fall out of the bus. Over that both driver and conductor are scolding me. Please take proper action and oblige. Thank you, usha. S

Oct 3, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Aug 29, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Madam,

BMTC regrets the inconvenience caused. Please provide bus number or photocopy of the ticket to identify the crew and take action.

Regards,
BMTC

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Address: Hsr layout, bangalore

Today around 1:45 i travelled from teachers colony koramangala to new horizon college, kadubeesanahalli. I gave rs. 500 for 48 rs ticket and forgot to get the change from the conductor and even he didn't give it back and this is thse second time which shows the wrost behavior of bmtc conductors and purposely they are not giving change eventhough they have and they are using people's forgetfulness. So i don't have a clue how to get the amount back from the condutor. I have the ticket given by him but he didn't written the balance amount on it.

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

Aug 28, 2019

Updated by DineshKumar Murugan I am attaching the tickets here

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Ka 57 f 1006
Location-indian express route-13 time 8.38 am
Bus driver moved the bus before the passengers board in. Before this bus came another route 13 bus came which was completely rush so immediately this bus came it was empty he stopped for 2 mins approx n moved the bus before the bus got full and stopped in the signal near indian express, requested to open the door as the bus was still empty but he denied to open this was a request as he might have thought its full and moved the bus from indian express, neither the people were standing near the footboard nor the conductor gave the whistle to move, it's a bus driver mistake. No responsibility nor respect to the passengers waiting for the public transport.

Oct 4, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Aug 29, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir,

BMTC regrets the inconvenience caused. Please provide date of the incident to identify the crew and take action.

Regards,
BMTC

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Address: Kengeri, 560060

Hi,
Bmtc buses in the kengeri route to majestic will not give stop at many bus stops. They stop at kengeri and next stop will be at rr nagar there are 5 stops in between where the drivers will not stop for the passengers to board the bus unless there is someone in bus who want to get down.

I think the buses are for people to travel and not just to drive it empty.

This is during the morning time when people will be rushing to office or college 7-8 am

Request you to inform the drivers to give stop and do the service to public.

Thank you

Oct 1, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Aug 29, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Madam,

BMTC regrets the inconvenience caused. To take action against any particular crew vehicle number, date and time of the incident is required. However general instructions will be given to all crew to stop the bus in all designated bus stops without fail and pickup passengers.

Regards,
BMTC

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Address: Bangalore Rural, Karnataka

298-p hoskote to devanahalli bus comes to the bus stop at 5:15 pm and do not wait even for 3 minutes. But 5:30 pm is the actual bus leaving time. Since it is the peak hour all the school and college students must go to their homes. Since hoskote is the starting point, bus wants to wait atleast for 15 minutes. Even the next bus leaves for 6:05 pm and reaches devanahalli for 7:45 pm and it would be difficult for students. Even a minute is important in students life. I request bmtc to look in to the problem facing by the students and make the bus schedule for the correct time. We would be happy if the problem is solved as soon the complaint has reached to you.

Oct 3, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Aug 29, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Harshith,

BMTC regrets the inconvenience caused. Your complaint is registered and forwarded to concerned depot authority to take action. This is your docket number for your future reference-BMTCC10234440.

Regards,
BMTC

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Address: 560068

Tickets not issuing for people. From madivala to bomanahalli if i gave 5rs contractor will ask will u getdown near signal r after. If say signal then no ticket and they keep in pocket. Same thing happen today from bom to madivala not giving ticket. Bus no: ka57 f-1216. If i caught in checking i have pay fine 500 r 1000. I asked for ticket they told i gave already and check.

Oct 1, 2019

Complaint marked as Resolved

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Aug 29, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir,

BMTC regrets the inconvenience caused. Your complaint is registered and forwarded to concerned checking department for taking necessary action. This is your docket number for your future reference-BMTCC10234351.

Regards,
BMTC

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Satish P Shet

from Mumbai, Maharashtra

Aug 27, 2019

I'm travelling from mejestic railway station to kundalahalli gate, lot of leakage water most of the seat near ac duct. On bus KA01FA1680 please refund for the ticket we paid. Which is 147 for two person.

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Address: 253,C Main 3rd Cross,5th block,Khb Colony, Kormangala, 560095

Dear team
Few months ago the regularity of 171 from kormangala to majestic was good.
Now a days don't know what happened, buses r not running properly..
Half an hour atleast we have to wait for bus..
Morning we don't have much time to wait for bus..
Now it's been a almost half an hour to wait..
Waiting from 7 am now it's 7.20am
No buses..
How we ll manage
It's totally wastage of time..
Take a strong action regarding this.

Priyanka

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Aug 27, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Madam,

BMTC regrets the inconvenience caused. Your complaint is registered and forwarded to concerned depot authority to take action to operate the route properly. This is your docket number for your future reference-BMTCC10234283

Regards,
BMTC

Sep 03, 2019

Updated by priyanka bajoria Still no improvement of regulatory of 171 bus from kormangala to majestic..
This is my humble request to you please strong action against this ..
Morning time it's very difficult to wait for bus..

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priyanka bajoria

from Delhi, Delhi

Aug 27, 2019

This bus driver used to run bus in the morning around 7 am.
He has no patience to stop bus on the stop .
Sometimes he starts bus before boarding ..
And sometimes he don't stop .
And he used to show anger to the passengers whenever u will try to tell him

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priyanka bajoria's [Complaint's author] reply, Aug 29, 2019

Till now you didn't take any action again this driver
No enquiry even

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I actually am from different district. I am staying in my relatives house in bangalore to pursue my degree. I have a student pass but i have to show my college id to confirm myself. But my college id has my permanent residential address in it and the conductors are demanding that it should have the address of where i'm currently staying. I can't get a new id just because of the address in the id. If i have a bus pass isn't it enough?? And even if i think in their way if i don't live where i'm living currently how can i use the pass?? So it's not even possible to misuse it... I don't know why they provide pass and then ask for address proof everytime we travel.. That's so illogical... And why should we even get a pass when we have to pay for the ticket anyway... Damn bmtc

Aug 27, 2019

Complaint marked as Resolved

Actually it's not been resolved... I'm dropping it out as I don't know the bus number... But I really hope that it never happens again...

Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.

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Aug 27, 2019

Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear,

BMTC regrets the inconvenience caused. Please provide bus number, date and time of the incident to identify crew not allowing valid student pass and take action against them.

Regards,
BMTC

Aug 27, 2019

Updated by Just like that I actually didn't notice the bus number... But I'm happy that I heard a response from the BMTC... And I hope that no one would ask me pay for the ticket even though I have a pass from now onwards... And if anyone asks I'll definitely note down the bus number and register a complaint again...
Thank You

Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

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Bangalore Metropolitan Transport Corporation [BMTC] reviews & complaints page 74

bmtc bus conductors are looting money

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forgot to collect 300 change

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charge differences

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pass issue

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illegally asked for money by bmtc conductor

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abusive rowdy behaviour of your driver and bus conductor

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scheduled time is improper

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rare availability of 36, 37 buses after 8.30am in mornings

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misbehaviour of conductor in front of public

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stop over techno star bus stop at kundanahalli colony

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bus performance

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change problem

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regarding rash driving and rude behaviour

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refund of rs 452 was not given by the bmtc conductor

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failed to wait until the passengers board inside - indian express

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complaint about bmtc buses not giving stop

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bus scheduling earlier than fixed time

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bus ticket not issuing in somebus

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irregularities of bus 171 from koramangala to majestic

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asking college id with the present address

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