Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

It is not mentioned anywhere that we have to carry an id card with us not even in the portal. And they didn’t take our application even though we submitted the original fee receipt. How can they expect us to get an original bank chalan when we paid the college fee online? This is too much and the way they spoke was too rude. They should have shown some respect. If this is the case, you either fire them or we will never take bmtc bus passes and will refer the same to other people we know. This incident happened at shivajinagar bus station. Please make sure you hire staff which are professional

I have been travelling frm a month in buses n i feel very uncomftable d way dese conductors behave with us... Juz coz its govt bus does, 't mean dat dey treat us like servants... I hv registrd a complaint by cllng bmtc customer care but i dont think any action will be taken against dese conductors... Atleast i expct to talk polietly... We r not servants dey insult us treat us badly... Illetrate people dont hv manners to tlk to women also... Conductors in bmtc busses shud learn how to respect a women n how to tlk to a women... Stop teachng dem wat to do n strt teachng dese stupids how to behave with women. Irresponsible dey oly know to give tickets n keep d chnge in pocket n sometymz dont even give ticket to us n keep money in der pocket... I dont kno if any action ll b tkn about thid complaint... Coz either we switch to someothr way of transport or take d # of dese conductors who r illetrate n who hv manners

Respected sir/madam, this is regarding very less frequency of buses for tc palya.
Though tc palya is a popular and populated place, people have to wait hours together for catching a tc playa bus. There are no much buses at any time of the day. Around sixty people wait in the ramamurthy nagar bridge bus stop everyday evenjng and most of them give up waiting for the bus and go for the autos which make a lot of money off this. We all wait for an average of one and half an hour for the bus.
I request u to look through this matter and provide more buses for tc palya.
Thank you.

Bus no: ka57f3527, 201d, silkboard to domlur (Indiranagar). Sunday 1pm boarded the bus at silkboard. Conductor is looting people money. My tickets costed rs.43. I gave 105/-, he returned 42 rupees, looted by rs.20/- one lady gave rs. 500/- he returned change for 100. Didnt give back rs.400/-. Everyone has to fall behind. Other lady rs.8, he didnt return. Like this he troubled all passengers around, looting their money. When i aslked for rs.20 politely he used all bad words. How the conductor looks? - thin, lean, dark.
I didnt get a chance to capture his picture. Every condutor should wear a badge that displays his name. This conductor is not wearing any badge. Hencei didnt get his name.

For the past few days, few buses starting from slikboard towards marathahalli does not have separate conductor and driver. Same person is doing both job. We can clearly see the person is struggling to give tickets for the people who enter in stops and drive at the same time. It wastes everyone's time also. Please take immediate action as its a problem for the staff, passenger both.

Dear sir/madam,

I resident of yarapanahalli bande is hereby writing this complaint to bring to your notice that in our route we have 2 buses 293l market to yarapanahalli bande and 295d shivajinagar to yarapanahalli bande which is operating from more than 8years but not even a single day these buses have been arrived in time to yarapanahalli bande they never come at all and they have never halted these two buses in yarapanahalli bande for a single day and mainly they never do their duty as per scheduled form4 at all. I kindly request you to make a survey on this route and if possible kindly remove night halt and make general shift the main reason why they do like this is all drivers and conductors in this bus belong to yarapanahalli village which is 2nd away from yarapanahalli bande so they halt their buses near their home and they sleep in their home. I kindly request you to change the route to these drivers and conductors and also kindly take necessary actions to see that buses operate properly from the given destination and as per the scheduled form4.

Thanks in advance for your kind cooperation a

Thanks and regards

Hi,

Bmtc volvo bus to itpl route (Reg number ka-57-f-2289) scratched my car on the side and ran away.

The incident happened on 14 aug 2019 evening, around 6.30 pm on the narrow road connecting orr (Kalamandir road) to marathalli bridge. My car stationary as i was dropping a colleague of mine at that time. This volvo bus driver, ran past my stationary car, scratching it badly in front over the wheel (Pic attached). He was driving rashly and fast.

He tried stopping him/honking but he ran away unbothered. I chased him down and stopped him at marathalli bridge bus stop. He was rud and unaccepting of his misdeed. I even showed him fresh blue paint of his volvo bus on my car scratches, but he kept denying and was rude to talk to.

I can't do much at that time since it was raining and he was carrying passengers. But, i request concerned authorities to take action against such rude and rash drivers.

Attached are the pics of driver and of my car and bus registration number, after the incident.

Not a single bmtc bus stops on the dedicated babusapalya bus stop which has dedicated bus bay. It stops at the intersection of service road and orr road which causes lot of traffic jam both on the service road and orr. Only when police is there they will stop in bus stop. Please request the bus drivers to stop at the bus stop and close to the bus stand, so that there is no interference to the traffic.

I traveled from Ragigudda temple to Agara Junction and I did not receive change for for a 40rupees ticket I had to get 60rupees, I paid 100 for the ticket

Route No: 500A
Boarding Point: Bhanshankari
Destination: Marathahalli bridge
Date: 13th August 2019, 20:13:21 P. M.
Ticket No: 11223
Bus Number: KA57F1843

please do help me to get the change back

Dear sir, want to obtain duplicate student pass as myself studying in x th std and need to go private tut ions and school extra classes so on. Please convey me the best possible procedure so that i ca get my duplicate pass as soon as possible. I am worried that bus pass can be misused by any one. I lost along with my school identity card. Pl help me

The below mentioned bus details
Ka 57 f 3580 bus num 305 channasandra date 12 aug 2019 nit 8:30.. When i was travelling from kr puram to hoodi with heavy luggage, bus driver not stopped the bus at hoodi even i requested him to stop that i have luggage i can't walk.. He said here no stop but last 2 yrs i was taking same bus stop everyday to reach my offz.. He simply closed the door & stopped at next stop which 1km away from my place.. At nit time i walked 1km with my heavy luggage.. Such a rude & duty-free driver kindly take action & warn him..

Hi,
I've been thrown out of the bus at 10 pm while travelling from bellandur to udupi garden. Even though i had a valid monthly pass with pan id as proof the bus conductor refused to accept it saying in his bus he'll not accept pan or adhaar as proof of identity.

I've been using monthly pass with the same government id card from last 3 months in bengaluru bmtc and none of the conductors raised any issues nor the ticket checking people. I was forced to get down in the middle of the road and embarrassed in front of all the other passengers. Even after explaining that i'm using this from 3 months the conductor didn't accept my statement. Later i had to walk almost a km to catch other bus coz none of the buses stopped in between the road!!

I tried to raise a complaint through toll-free no but that no is not working and also website!! Raised complaint through twitter but there's no replay from last 2 days!!.

This is so pathetic that i've clearly asked the conductor but id card while availing pass and she told that all the identity cards can be used for the proof!

Bus no: ka - 413 depots 21
Conductor name: prasanna babu
Date: 08/08/19

Thanks

Regards,
Dheeraj dsouza
Dheeraj. [protected]@gmail.com

I still didn't receive the refund amount of the bmtc bus pass. Last year while applying for bus pass, i did online payment. Then when we went to the bmtc office to collect my pass, they are like it is not updated, data error and gave all sorts of reason and they asked to avail the pass by paying money again. So i again paid 1800 and availed my pass. Then we had been to the office 6 to 7 times and they are asking us to go to shanthinagar.in shanthinagar they are asking us to go to majestic. They also said that we need not go to the office, they will refund the money within a month. It's been a year and still i have not received any refund.

Bmtc bus registration no ka-57-f-564
Depot no 45
Date-09/08/2019
Bus no-401k
The conductor did not allow the student bus pass and he said to take a ticket and he argued with me very rudely
I had all the proper documents related to the pass and the pass was renewed
He himself challenged me to file a complaint and he said this with pride
Please solve my issue
I am an engineering student from bangalore
I have given the information above about the bus

The bus number ka 57 f 3667, route hennur friday 9august2019 at 11:30am the road condition was horrible inspite having to take a side step by the bmtc driver, he drove over taking even two wheelers. I was a victim where the above mentioned bmtc bus's driver over took my bike by coming extreme right and when looked he yelled "yeehh" this is not what is expected.

Would want the driver to be immediately be given a proper counselling and driving lesson else terminated from the job.

Today morning i went to jayanagar bmtc tt for a new student bus pass for my son. He

Is studying be @rns engineering college. Server was down and i was told that my son

Should come for a photo which will be taken while issuing a pass.

I told my son to reach at 3pm. He had to bunk his classes and reached bmtc tt. But

He told me that server is still down.

Pls. Let me know when server will be up? Thousands of students are wasting time

Because server is down since morning.

I am not sure what is the issue and why it should take time to fix the issue.
We are in bangalore and not in village!!!

Pls. Fix this issue asap and help students.

Dear sir/mam,

I was traveling in bmtc volvo bus on 08/08/19 and placed a brown color lunch bag on the seat (Front seat) and forgot it in the bus only. Could you please arrange it to be given it to vydehi bus depot so that i could pic it up. I was traveling from big bazaar to satya sai bus stop. Ticket details are
V-500ch/5
Ticket no: 14917
Vajra[protected]
Ka01ia2015

Dear Team,

Right now, my wife is travelling from BTM 2nd stage MICO layout stop to Wilson Garden in the bus KA 53 F-180. As she boarded the bus, the immediate next stop is Jayadeva and the conductor came for ticket collection there. The lady conductor was rude and was shouting at my wife saying she rendered the money for ticket late. Though ticket amount is 15, total 17 rupees were collected, upon enquiring back she got the irritant response that 'I am collecting more money as you purchased the ticket in the next stop'.
Is this the way to treat people? We understand it is hard to do the job during rush hour. But can't the conductor be courteous and sensible while talking to customers?

Hope the action will be taken asap.

Thanks,
Sharath

I traveling from last 20 days from marathalli market to marathalli bridge continuously 20 different conductors not given ticket, not only for me for other people also as same as my destination, this is how bmtc system works, even checking officers also taking money from conductors 100 to 500 rs as a corruption, really this is very danger to bmtc corporations to face these problems in future..

My docket number : BMTCC10232314

The details are in this docket.

Please help., I'm not getting any response from them.

Adding the email I sent to BMTC,

I visited BMTC bus pass counter at majestic bus station on 03/07/2019.
I asked for Vayu vajra bus pass, the person at the counter misunderstood and asked me for gold and swiped my card for Rs.2363
Later when I asked him again he said he said he will cancel the transaction and pulled out the card, but by that time my account got debited for Rs.2363, I showed him the message for which he replied that as he did not receive any receipt from the swiping machine the transaction will be cancelled and my money will get refunded back in 24 hours.

I got the Vayu vajra bus pass for Rs.3570 which was swiped again in my card.
I was not refunded the money for the wrong swipe of RS.2363., I was told that I'd get back the money in sometime. But I waited for nearly 48 hrs and still the money is not refunded.
I've reached to BMTC whatsapp helpline for assistance and they've asked me to write to this email.

I've been emailing them for over a month, they have stopped responding also now.

I don't know whom to reach, kindly help.