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Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

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Updated: Nov 3, 2025
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Bangalore Metropolitan Transport Corporation [BMTC] reviews & complaints page 97

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H
Hemakiran V
from Bengaluru, Karnataka
Feb 17, 2018
Resolved
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I am facing daily with ac bmtc conductors.
Travelling from mulriplex to echo space they charge rs.19/-.
Usually u give 20/- rupees for that after that they wont give back 1/- rupee.
Almost conductors they will behave like 20/- only and some are they said take it after.
But you want get 1 rupee back and rest of change even 3 or 4 rupees also.
Some are very good u can find 2 percent conductors.

No more honest in bmtc for some.
May 10, 2018
Complaint marked as Resolved 
Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2018
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Sir,
BMTC Regrets the inconvenience caused pl provide the detail like route/vehicle no date/time of incident to identify the crew and to take action in this regard.

Regard's
BMTC
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    Nithin.R
    from Bengaluru, Karnataka
    Feb 16, 2018
    Resolved
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    Website: www.consumercomplaints.in/new_complaint

    Hello sir/madam,
    Here I m Nithin from domlur. The driver and conductor is not stopping near Mallaya hospital near Richmond circle. Then I came to Richmond circle by another bus then I got that which has not stopped in Mallaya hospital. Then I claimed to that bus and I came to Domlur. And I was standing near door because to get down. He is not stopping near Domlur bus stand. Then I asked why r u not stopping the bus. So that driver and conductor is shouting at me. And talking about bad words about mom and dad. Pls Kindly take action on driver and conductor.
    Detail of bus.
    KA-57-F-3056 .
    Depot no :-06
    Route no:- KBS-1I.
    And photo of driver and conductor I have.
    Thank u,
    Regards,
    Nithin. R
    +2 photos
    Apr 5, 2018
    Complaint marked as Resolved 
    Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
    Feb 16, 2018
    Updated by Nithin.R
    What is action I want to know pls sir/madam
    Verified Support
    Mar 05, 2018
    Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
    Dear Nithin,

    BMTC regrets inconvenience caused, taking note of your complaint necessary action will be taken in this regard please send the date/ time of the incident or copy of the ticket to identify the crew.

    Regards,
    BMTC
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      M
      Music By Dance
      from Bengaluru, Karnataka
      Feb 15, 2018
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      Address: 560037
      Website: www.bmtc.com

      Today in evening, i picked up the bus (Bmtc) from marathalli multiplex and supposed to be get down at kalamandir. From multiplex to marathalli bridge stoppage only distance is 350 mitter i guess.in between that conductor had not came to collect the ticket to my side because of rush in the bus. Then the sqward people has came in marathalli bridge stoppage asked for penalty. And their behaviour was like horrible even those guys didn't know how to behave a girl and more over shame on those officers that they even don't know english or hindi. I requested them that i have no fault from my side since the conductor has not come to my side so how could i be pay for the ticket. But that bloody guy won't listen a single line. After taking the fine that guy didn't give me receipt even after told him several times which is completely illegal. My concern is if they are showing themselves as in a very legal way then how could be they are doing illegal work that's also with a girl???

      I know after writing this complaint nothing gonna happen but as a indian citizen m following my duty however you govt never followed anything. I was proudly saying to everyone that banglore govt is very peace and cool but today i felt like i was wrong and it is same like complete indian govt. To be honest shame on you guyz.
      Apr 5, 2018
      Complaint marked as Resolved 
      Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
      Verified Support
      Mar 05, 2018
      Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
      Dear Sir/Madam,

      Please provide the vehicle details.

      Regards,
      BMTC
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        H
        Halthore Ranganath
        from Bengaluru, Karnataka
        Feb 14, 2018
        Resolved
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        Address: 560061

        I was waiting near lal bagh bmtc bus stop to go to richmond circle. At about 5.10 pm, route no 34 plying between hosakerehalli and shivavinagar arrived but the bus did not stop despite my waving hand. I was the only passenger intending to board the bus.
        Immediately i called helpline number and informed the incident.
        Kindly take appropriate notice against the driver.
        Apr 13, 2018
        Complaint marked as Resolved 
        Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
        Verified Support
        Mar 05, 2018
        Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
        Dear Halthore Ranganath,

        BMTC regrets inconvenience caused, taking note of your complaint necessary direction has been issued to concern depot to take necessary action and to instruct all the crews to stop the bus stop at authorized bus stop.

        Regards,
        BMTC
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          S
          Saurabh Hirwani
          from Bengaluru Pete, Karnataka
          Feb 14, 2018
          Resolved
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          Address: Bangalore Urban, Karnataka

          Respected sir, this complaint is to bring to your notice that the person incharge of gents urinal located at bmtc bus terminal 2 entry is forcing people to pay 2rs for urinal. He gives the reason that he is not being paid for the work so he has to charge people for urinal so that he can keep the place clean. When i protested he shouted at me saying 'complain to whome you want'.

          This is realy disappointing. As bangalore is growing to become a global city, such small but easily noticeable events ruins it's reputation, as this event voilets human rights which says urinal service is free.. I hope quick action will be taken.

          Regards,
          Saurabh hirwani
          Apr 10, 2018
          Complaint marked as Resolved 
          Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
          Verified Support
          Mar 05, 2018
          Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
          Dear Saurabh Hirwani,

          Concern all station in-charge has been inform to take necessary action in this regards.

          Regards,
          BMTC
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            R
            RunaSengupta
            from Bengaluru, Karnataka
            Feb 14, 2018
            Resolved
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            Address: 560022
            Website: BMTC

            Respected sir /madam
            My name is runa sengupta, head hr essilor brands, our office address is mentioned below
            Essilor india pvt ltd, banglaore
            No - 45/14 | industrial suburb | opp - vaishanavi sapphire mall | near yeshwanthpur metro station tumkur road | yeshwanthpur | bangalore - 560022
            Outside our gate, on the foot path there is a small board mentioning bustop for bmtc and ksrtc buses. But since there is no bus shelter provided the area defined for bus stop is now occupied by sugarcane juice vendors, onion and garlic vendors, push carts selling food. Because of this people are unable to use the bus stop and even the buses no longer stop at this point. And stop only in the next bus stop which is closer to gorguntepalya.
            This is a humble request, for you to provide a bus shelter
            Hoping for a positive response. Please feel free to reach me in case of any further clarification regarding the same.
            Thanking you
            Yours sincerely
            Runa sengupta,
            M. No:[protected]/[protected]
            Apr 14, 2018
            Complaint marked as Resolved 
            Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
            Verified Support
            Mar 05, 2018
            Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
            Dear RunaSengupta,

            Construction /maintenance comes under BBMP authority, Please contact them.

            Regards,
            BMTC
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              B
              blanket
              from Bengaluru, Karnataka
              Feb 12, 2018
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              Address: Bangalore Urban, Karnataka, 560100
              Website: www.mybmtc.com

              Hi,
              I am residing in bangalore since past 4years. I have faced it several times and wanted to put into notice of the higher bmtc officials from a long time. This time the matter grew worse, so i am forced to lodge a complain.
              There is a particular bus conductor who travels in 356cw buses plying between silkboard to electronic city wipro gate stop. Today is 12th feb 2018, time of travel is morning 9am to 9:25am from silkboard to sbi/infosys stop, electronic city. Bus number is: ka57f103 (Green colour bus).
              This particular conductor always keeps change but never provides to gents. He asks to share amount between multiple persons, whom we do not know even. But to ladies, he always provides change. On asking in english, he starts behaving rudely in kannada language, instead of english.
              Why is this discrimination? This type ob behaviour is common with this particular bus conductor, as i have personally faced problems many times. And one more thing, he does not return the ticket also, once he takes it from the passenger. If no action is taken against these types of conductors, i will carry the issue at further higher level.
              Apr 10, 2018
              Complaint marked as Resolved 
              Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
              Verified Support
              Mar 05, 2018
              Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
              Dear Blanket,

              BMTC regrets inconvenience caused, taking note of your complaint necessary direction has been issued to concern depot to take necessary action in this regards.

              Regards,
              BMTC
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                Ah123
                from Bengaluru, Karnataka
                Feb 10, 2018
                Resolved
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                At sandal soap factory the direction of exit is marked as petrol pump exit or factory exit. Factory exit makes sense but instead of petrol pump it will be better if it is mentioned as mall side exit.
                Orion mall is a better landmark than petrol pump. It is confusing to many people using the metro and getting out at sandal soap factory station
                Thanks
                Arun hallur
                Apr 16, 2018
                Complaint marked as Resolved 
                Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                Verified Support
                Mar 05, 2018
                Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                Dear Sir,

                Please contact metro in this regard.

                Regards,
                BMTC
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                  Pooja Ashok
                  from Bengaluru, Karnataka
                  Feb 7, 2018
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                  Address: 560001
                  Website: www.bmtc.com

                  Hi,
                  This complaint is more over to stress on the 127 bus from shivajinagar to jeevanahalli. This very bus never comes on time, most of the times dose not stop at thom's bakery but takes a different route which causes a lot of inconvenience to the travelers. I request you'll to take action on such issues and do the needful as soon as possible.

                  Thank you.
                  Mar 13, 2018
                  Complaint marked as Resolved 
                  Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 10, 2018
                  Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                  Dear Sir,

                  BMTC Regrets the inconvenience caused your complaint has been registered and forwarded to concerned depot authority to operate the schedule regularly and stop the bus at all authorized bus stop.
                  This is your docket no for your furt her reference.BMTCC10210729.
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                    U
                    u me
                    from Bengaluru, Karnataka
                    Feb 5, 2018
                    Resolved
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                    Address: 560040

                    The 600nl volvo buses which run from vijaynagar to electronic city are not in good condition.
                    1. Busses became very old.
                    2. Outside air will enter with lot of dust.
                    3.ac will not work properly.
                    4. Very less performance.
                    5. All the ducts will gets open all of a sudden.

                    Request you to rectify it as soon as possible please please please.

                    Thanks,
                    Umesh
                    Mar 22, 2018
                    Complaint marked as Resolved 
                    Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 10, 2018
                    Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                    Dear Sir,

                    BMTC Regrets the inconvenience caused your complaint has been registered and forwarded to concerned depot authority to take action in this regard.
                    This is your docket no for your further reference bmtcc10210635.
                    Regard's
                    BMTC.
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                      A
                      ajit2210
                      from Bengaluru, Karnataka
                      Feb 5, 2018
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                      Address: Bangalore, Karnataka, 560076

                      Hi,

                      I am a responsible citizen of this country, trying to stick with the rules every time, especially when it comes to traffic discipline.

                      To my surprise today, i got 3 notices issued to me, marking me for riding without helmet, pillion rider without helmet and jumping traffic signal at rv circle basavangudi, on 20th december 2017, at 2048 hrs.

                      Not only was i not in that area, i was not even out of my house that day as i was sick. I did not go to office that day nor the next day. All the time my bike is with me, parked at my home.

                      I have got mails that i sent to office this day to prove this but nothing more.

                      Please help me solve this. I do not want to pay unnecessarily. It is not about the money, but it is about the fact that i am innocent in this case.

                      -ajit
                      Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                      Feb 05, 2018
                      Updated by ajit2210
                      Apologies. Complaint is not against BMTC. It is against Bangalore Traffic Police.
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                        Y
                        yashwant vishwakarma
                        from Bengaluru, Karnataka
                        Feb 3, 2018
                        Resolved
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                        Address: 560060
                        Website: www.mybmtc.com

                        Sir,
                        I visited Banashankari to Jayadeva by BMTC 600f bus no. KA-57F-1094, date 03-02-18, ticket no. 6626, there was some crowd in the bus the on duty conductor pushes me inside the bus in irrespective manner when I tried to make him understand then he abused me and get physically violent to me, I am an IT professional I don't understand how these type of peoples do not have manner to talk, they are making bad image of BMTC bus services to the customers.
                        Please sir take an action to that conductor I am totally upset today, He threaten me that do whatever you want to do.Hope you will take action. My ticket attached with this complain.
                        +1 photos
                        Mar 22, 2018
                        Complaint marked as Resolved 
                        Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 05, 2018
                        Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                        Dear Sir,

                        BMTC Regrets the inconvenience caused your complaint has been registered and forwarded to concerned depot authority to conduct enquiry and to take action against the erring crew and also instruct the crew to behave politely with passengers.

                        This is your docket no for your further reference BMTCC10210593.

                        Regard's
                        BMTC
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                          AyushGupta97
                          from Bengaluru, Karnataka
                          Feb 2, 2018
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                          Address: 560037

                          To whom so ever it may concern,

                          I would like to report an incident that took place on 02/02/2018 (Friday) at 18:55 pm at the kalamandir junction near marathahalli. Due to rash driving the bmtc driver orderly managed to injure my leg by driving the bus into me and the bike and as well as damaged my bike and just fled the scene with no sense of morality. I have mentioned the bus number below and i would like to get a response immediately from the responsible administration regarding my complaint.

                          Bus number : ka 57 f 301
                          Mar 9, 2018
                          Complaint marked as Resolved 
                          Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 05, 2018
                          Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                          Dear Sir,

                          BMTC Regrets the inconvenience caused your complaint has been registered and forwarded to concerned depot authority to take action against the erring crew and this is your docket no for your further reference. BMTCC10210499.

                          Regard's
                          BMTC
                          I am a senior citizen having 61 years of age. I was disallowed concessional fare by the conductor of BMTC service while going to KIA on date now. I want to know whether concession is abolished for senior citizen in BMTC services. Kindly give me a feedback where concession is not there for senior citizen.
                          Thankinyoy

                          rash driving and accident by bmtc bus driver - Comment #2998768 - Image #0
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                            A
                            Asmi Naik
                            from Bengaluru, Karnataka
                            Feb 1, 2018
                            Resolved
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                            Address: Bangalore, Karnataka, 560078

                            Daily im traveling from jayanagar 5 th block to brigde millennium . The conductor charges 10 rs but today conductor given the ticket upto rbi layout and asking me given 15 rs. he is cheating to each passangers he making extra income if i raised to ask him he is not responding properly and saying i given the tickets for same worth to every one. He is cheating every ones harden of the people this not fair from the conductors. The bus no is KA57F0921.Please give justice for my harden money. I hope you resolve this problem. .hope you taking the action immediately on the conductor.
                            +1 photos
                            Mar 21, 2018
                            Complaint marked as Resolved 
                            Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 10, 2018
                            Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                            Dear sir,
                            This is inform you that the fare from 5th block to bridge millinium is Rs 10 only while coming back the fare is Rs 15/- further your complaint has been registered and forwarded to concerned depot to take action the crew.
                            This is your docket no for your further reference.BMTCC10210728.
                            Regard's
                            BMTC
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                              Sharanya Sivakumar
                              from Bengaluru, Karnataka
                              Jan 30, 2018
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                              Address: 560027

                              Dear sir/ ma'am,
                              Today morning (date & time: 30 Jan 2018 8:00 AM) I boarded a bus KA-57F-493 (trip from garebhavipalya to KBS) which was fully crowded. I do understand yes, BMTC drivers and conductors have lot of work pressure so they yell saying “go inside”. Everything is agreeable since its human nature.
                              But...
                              That driver said “all women's are ####€ (yellavu sulle mundevae) twice. He knew there are lot of Kannadiga’s in the bus still he said that.
                              After listening to this I became really upset
                              Not the frustration over the job makes him to harass all female gender boarding the bus.
                              I address this as verbal rape...
                              Damn it... he can wear an earphone and drive harsh and use abusing words... Who gives him the power of abusing is that BMTC association or he has an attitude that he has a bloody govt. job.
                              Please track the driver (have given enough details) immediately terminate him from the job for the words he uttered “all women's are ####".
                              I want the complete action report of the complaint I have pledged.
                              Make sure he doesn’t touch the staring of any BMTC bus nor the ticket issuing machine.

                              Regards,
                              Bengalurian
                              (A kannadathi from Hospet)
                              Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 01, 2018
                              Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                              Dear Madam,
                              BMTC regrets the inconvenience caused. The said driver has been called for enquiry at this offfice and necessary action will be initiated. Further if you wish to attend the confronted enquiry pl. let us know the date and time which is convenient for you so that we will fix the enquiry on that date itself.
                              This is your docket no for your further reference BMTCC10210419.

                              Regard's
                              BMTC
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                                Cherith@1999
                                from Shirhatti, Karnataka
                                Jan 27, 2018
                                Resolved
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                                Resolved

                                Address: 560064

                                To our village (Ittagalpura) buses are not coming from past 6-8 months they stopped buses suddenly. At first one bus stopped later drivers of different buses talked and stopped coming into our village and going through another route. When we asked drivers about it they told our depot manger not to go before that all the buses are coming from past 10-12 years they stopped now. The buses which ate stopped coming are 285- e, f, y, x, g. When we asked about it to depot manager he is telling put form 4 to operate the buses which are operating from past 10-12 years now it stopped. My school children are facing problem and they are going to school late and daily they're walking more than 1 km to catch the bus and many villagers are facing problem and womens coming from their work during night they are walking to village for 1 km in night they are feeling insecure. So that we will request you to kindly solve the problem as soon as possible so that all can travel. We request to operate the buses in the route in which buses are operating previously.
                                Mar 4, 2018
                                Complaint marked as Resolved 
                                Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 01, 2018
                                Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                                Dear Sir,

                                BMTC Regrets the inconvenience caused this is to inform you that as per our record route no 285- e, f, y, x, g. are operating regularly further your complaint has been registered and forwarded to concerned depot authority to operate the schedule regularly this is your docket no for your further reference. BMTCC10210328.

                                Regard's
                                BMTC
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                                  Neha Anmol Agarwal
                                  from Bengaluru, Karnataka
                                  Jan 27, 2018
                                  Resolved
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                                  Resolved

                                  Address: 560068

                                  On wed 24th jan when i was travelling in bus no. Ka 57 f - 1021, conductor was not issuing tickets for those passengers whose routes are for 5/-. Means he is earning fake money in 1000/- per day per route. If we are asking for tickets he is ignoring us and exit from front door and enter from other door. Please do something against govt. Employee too.
                                  Mar 7, 2018
                                  Complaint marked as Resolved 
                                  Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 30, 2018
                                  Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                                  Dear Madam,

                                  BMTC Regrets the inconvenience caused pl provide the specific time of incident to identify the crew and to take action.

                                  Regard's
                                  BMTC
                                  Very less busses to Majestic to Hoodi, busses are not coming to platform as platform is rushed by Volvo buses which are going to kadugodi, don't know why there is lot of Volvo buses to kadugodi. All are empty. Please fix it.
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                                    F
                                    faiaz
                                    from Delhi, Delhi
                                    Jan 23, 2018
                                    Resolved
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                                    Resolved

                                    Address: 560100

                                    Sir, i am a regular traveller of bus no 362c (Shivajinagar to begur) since 5-6 years.

                                    Today on bus no. Ka 01 - f -3057. By just pushing the glass window mildly, it broken into brittle piceses and fell all over my body.

                                    Whole of the journey irritating sounds of glasses shaking. Very old and outdated buses.

                                    Frequency at evenings are very less and it is very difficult to trave at peak hours.

                                    Please proived new buses.
                                    Mar 13, 2018
                                    Complaint marked as Resolved 
                                    Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 30, 2018
                                    Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                                    Dear Sir.

                                    BMTC Regrets the inconvenience caused your complaint has been registered and forwarded to concerned depot authority to take action in this regard.
                                    This is your docket no for your further reference BMTCC1021065.
                                    Regard's
                                    BMTC
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                                      A
                                      aditikanekar
                                      from Bengaluru, Karnataka
                                      Jan 20, 2018
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka

                                      I was traveling in bmtc bus no ka01f4387. I lost maroon color purse which was having 2000 rs cash, 2 debit card, 1 driving license, 1 credit card and 1 pendrive. I was traveling from btm layout kuvempunagara to jaynagar 4 the block. If found please contact [protected]. Name on driving license is aditi rajendra kanekar. I travelled on 20 jan 2018 around 3 p. M
                                      Mar 8, 2018
                                      Complaint marked as Resolved 
                                      Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 30, 2018
                                      Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                                      Dear Sir,

                                      Your complaint has been registered and forwarded to concerned depot for further action and this is your dokcet no for you reference BMTCC10210164

                                      Regard's
                                      BMTC
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                                        S
                                        Shalujaya
                                        from Tumkur, Karnataka
                                        Jan 20, 2018
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                                        As i'm a student st. Anne's degree collage n doing 1st year bba in millars riad cunnigam of vasabthnagar and i hav lost my bus pass while travelling i'm suffering a lot to travel from cunnigam to sevanagar without busy pleas help me... And i'm not able arrange money for bus fare everyday hence please accept my complaint and help me sooo please help me out if this thank you
                                        Jan 20, 2018
                                        Updated by Shalujaya
                                        Lost my bmtc bus pass
                                        Jan 20, 2018
                                        Updated by Shalujaya
                                        Lost my bus pass on 10/12/17
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