Bata India Complaints & Reviews

We have submitted a bata shoe for attachment of sole on 23.8.2017 wednesday at 5 pm. But 5 days have elapsed till today they have not handed over the repaired shoe to us. They are saying that the phone number of the cobbler is not available, raining. We are phoning from saturday, sunday, monday. They have informed that they will return the shoe on friday. Please expedite.

I placed and order on bata website[protected] sub order #[protected]. The item received was damaged and was returned on july 25 th 2017. It's been exactly one month today since the item was picked up however the refund has not been issued yet. I have called numerous times and have received 2 complaint no# 935650 and 941837 but no action has been taken. Is this bata harasses its customers? I want my refund asap

Brought a new one on 20.8.17. After wearing on the next day found both the pair or not one and the same (One was duplicate) it started detoriating. Color changed in one of the pair. Went and asked about this on 23.8.17. They are not ready to take any account of it. Though i gave them the purchase detail as well. Slippers were adjustable but i tried making them to be fitted it was not working out. Whether we should stop buying the product. Expecting the positive reply to the earliest.

I am a fan of Hush Puppies shows and in past 5 years i purchased three pairs of shoes and always enjoyed the quality and experience.

Recent purchase Hush Puppies Black shoes on 18th June 2017 is a wrong decision.The shoes i purchased is not at all comfortable.There is cushion in sole makes it uncomfortable and shoe laces are not tight comfortably.
I bought it from Shop no B-15, Bata Show room at Connaught place Delhi.

In last three month i hardly used these shoes 15 days.Please suggest me as I am loyal customer of Hush puppies but not at all satisfied with this product and wants to get my money back rather

Article No 101/203-03/[protected]

Purchased from B15 Bata India Ltd, Connaught Place delhi 110001

Amount paid 3499/-

Defect: highly uncomfortable due to cushion in Sole and Laces does not smoothly tight.

Please find enclosed the purchase invoice.

Mahesh
[protected]

Dear bata team,

I am your very trusted customer and your authorized showroom have provided me this type of defective shoes please do the needful action on this issue. This kind of issues is very bad for bata's image.

Please find the attached photos & bill

Thanks for your cooperation​ and support

Invoice no:- cm[protected]
Date:[protected]
Store address:- bata shoe store
994 civil line jhansi-284001

Warm regards
Mayank seth
[protected]
[protected]
[protected]

Dear team
Hi I'm your valuable customer and my complaint is that I m shoping previous month n I purchase shoes n belt n I have earn 100points for Bata club for debit to next shoping but when I am shop another Bata outlet he does not debit my points I show d msg that I got for Bata but he say I have not record for anything else
My previous month shoping place is Ghaziabad gaur mall n my another shoping is logix mall noida
Plz revert my message n solve this

Arun singh
Mob no [protected]
Mail id [protected]@gmail.com

To
The manager
Bata hush puppies
New delhi
India

This is bring to your notice i picked up hush puppies chappal from lifestyle counter in noida mall for rs 2200 and within 10 days of wearing it's stiching came out

I went to your south ext outlet since i reside there to look into the issue not only they misbehaved but were just not ready to cooperate

I thought it is an international brand and i can trust the standards and customer service
It shocks me that how can a brand run if they are not even ready to listen to the grievances of the client

Sales staff in south ex-anup ranjan
Store manager-who i kept calling and didn't even bother to call back chander pal singh

May i get the contact details of any senior person in the brand to take it forward

Also i belong to retail background to understand how important is each customer for the growth of the brand

Awaiting response

Vandana
[protected]

Sir, my name is syed wajid, i will buy chappals in bata show room at 6x roads amberpet, hyderabad.. But that chappals is damage after 2months... I will go at show room and talk manager... He is saying what i do, you sold another chappal,, sir, that manager is not giving correct response for me and what procedure for that chappals replace... So please action immediately for that manager,,,, and needhelp full... Thank you...

I bought bata slipper at bata showroom in kohat enclave in delhi. After 1 week my slipper is damaged. Slipper is in 3 month warranty shopkeeper not changed my slipper. Bata quality is very poor. And do not buy any product from there. Slipper colour is changer they repair my slipper with quick fix after that my slipper damage three time in one month. But they not changed.

I bought bata power sport shoes from bata showroom at s. V. Road, goregaon west, mumbai 400063.
I bought bata power shoes of 3500 and i use it for daily travelling... I saw that after shoes upper net was broke... I immediately went to store... But store operator does not accept my shoes for repairs... I saw that bata gives 3 months warranty... Bata this is worst service... And your worst shoes... Totally fraud... I lost my three thousands five hundred...

Dear sir

I purchased a bata slippers with bill number[protected] recently. To my surprise those have been damaged too early. I bought it from bata store, bhupindra road, patiala. Kindly provide replacement for the same as i m a regular bata customer. I shall be thankful to you.

Kind regards
Jasminder kaur sandhu
Thapar university
Patiala
Mob.: [protected]

I have purchased a shoes from bata online india site. When it was delivered i could find the size was too small for me. That day itself i contacted the bata customer care. The technician attended the call offered me a shop visit in my nearest city where i can exchange my product and select a new product. He also updated that i will receive a mail from bata within 48 hours and take the print out to visit the shop.5 days passed, no mails received. Contacted customer care again and now they told there was no option to visit a shop and offered me reverse pickup and refund. 4 days passed (Total 8 days after delivery) no calls/ mails till now. I don't know how i can exchange the product. Need strict action against this company to fool customers inviting shopping online. The worst customer care ever seen, no updates from them. All of them saying that they have registered a new complaint, now wait for 48 hours. Please make necessary actions against this company.

Complaint reference number : 936527 (It's the last one which is currently active)
Order : 12148995

I am using this bata dr. School memory cushion chappals since last 12 yes.
But last purchased on 14/06/2017 from bata - sidhdhi vinayak complex, shivranjani cross road - ahmedabad 380015 vide cash memo no. 2020/1/14062017/00036 is faulty.
Whenever i use it (Used twice so far) for 1 he it's paining my feet severely.

[protected]@yahoo.com

From: Abhishek Garg
Sent: Wednesday, August 9, 2017 5:03 PM
To: Customer.[protected]@bata.com
Subject: Fw: Your Concern about Bata Product


Hello,

You have not replied to my earlier mail as you refuse to repair or replace a shoe bought at 70 percent discount for Rs. 1800 against Rs. 6000. But shoe has hardly been worn and it cannot be repaired. I have shown it to 2 different cobblers and both told me the lace will again get broken. I want a refund of my 1800 rupees I paid else this seems like a good case to go to consumer court and I will lodge complaints in various online forums like Twitter, Facebook and the like and I will get an article taken out in the papers as well.

Looking forward to a prompt action for redress asap,

Abhishek Garg

[protected]

From: Abhishek Garg
Sent: Wednesday, July 12, 2017 1:15 PM
To: Customer.[protected]@bata.com; Customer Service
Subject: Fw: Your Concern about Bata Product

Dear Bata customer service

How are you

I got the shoe repaired from Hush puppies store at promenade mall and today I tried to wear it for the first time and immediately the shoe broke again and the shoe is unusable despite being a very comfortable shoe and please find attached 2 new pictures along with original defect picture. This is clearly a manufacturing defect in the shoe itself and it is not my fault.

I spoke today on phone to Mr Arjun who manages the Promenade Mall Hush Puppies store at [protected] and he said I need to contact Bata and there is nothing he can do.

I understand the shoe was bought on sale and request you to refund my money that I paid as product is literally unusable.

Looking forward to a prompt action for grievance redressal.

Thanks
Abhishek Garg
[protected]
________________________________
From: Abhishek Garg
Sent: Friday, June 16, 2017 6:57:53 PM
To: Customer Service; Customer.[protected]@bata.com
Subject: Re: Your Concern about Bata Product

This is not good that you go not want to repair the shoes, it was a fresh product and not a seconds product. Shoe was purchased on discount but certainly not for free. I had kept it with box in my almirah from Jan 17 to April 17 and took it out in May 17. I had barely worn it maybe 5 times when the cloth hook containing the beginning laces got torn as per attached picture.

Now please confirm i[censored] cannot repair it and if yes, I will try to get it repaired by a local cobbler and I will also remember to think twice before buying a sale product from Hush Puppies which is an international brand known for durability and comfort and reliability.

Thanks,
Abhishek

Sent from my Samsung device

-------- Original message --------
From: Customer Service
Date: 16/06/2017 16:30 (GMT+05:30)
To: "'[protected]@hotmail.com'"
Subject: Your Concern about Bata Product

Dear Customer,

Greetings for the day

With reference to the concern raised by you, we would like to inform to you that the article purchased was under a special sale scheme and under “No Claim, No Warranty” policy.

As per the service policy, articles purchased under Discount Sale are not considered for any repair or replacement.

These terms and conditions are clearly stated in the cash memo to ensure transparency in the services provided to our customers.

Hence we regret to inform that we would not be able to provide any repair or replacement option.

We value you as our esteemed customer and assure you of diligent service always. We look forward for your continued patronage with Bata.

In case of any concern kindly write back to Customer.[protected]@bata.com

Please note your complaint reference number 591878 for future correspondence.

Regards
Customer Service Team
Bata India Ltd.

आप के शोरूम से दिनांक 8, ऑगस्त 2017 को बाबा शू ख़रीदा, सेल्समैन से बात की की यदि शू साइज़ में छोटा या बड़ा होता है तो बदलकर मिलेंगी ना, उन्होंने हा कहा । दूसरे दिन दिनाक 9, ऑगस्त 2017 को शोरूम में जाने पर मना करदिया बदलकर देने के लिए, discout आइटम है नहीं होंगा कहाँ, यदि बदलकर देना ही नहीं था तो गलत वादा नहीं करना था । बहोत ही घटिया सर्विस, टोल फ्री नंबर भी कोई नहीं recived करता । store (558/2126), invoice no CM[protected], sales man Name- Prashant Barapatre

I bought Naturalizers from Bata in March and within 5 months they split at the sole. I went to complain to company as this is manufacturing defect, but Mr. Sunil, Manager of Bata in D Block connaught Place refused to even listen to me, stating that 3 months guarantee period is over. While purchasing no guarantee was specified and atleast he should have offered to have them repaired. You can check my records and I am a good customer, such treatment just lost you a good customer.

Surabhi
+91 [protected]

Hi
I have exchanged my old bata shoes from commercial street bangalore as it was defect and i bought hush puppies for 3000.in just 10 days time my left leg started paining badly, when i wore any other shoes there is no pain in my left leg but the minute i wear bata hush puppies, it used to pain me whole day.

I am really disheartned by this. This is the second time when i have complaint on bata products.

Need your help imm.
No[protected]

Regd
Anand

I am a customer of your company for more than 20 years. I had, still have great faith in your product quality. But after a pair of of all weather shoes i purchased at cost of rs. 1500 from one of your outlet in mumbai fort area got damaged beyond repair within in 10 months of purchase, my faith in your quality got shattered. Your outlet refused to replace it saying its warranty period of 6 months had lapsed. I am writing this complaint just to bring my disappointment to your notice. Hope you will take suitable follow up actions to restore my faith in products. Thanks. Regards

Order Details vai AMAZON
Ordered on 1 April 2017
Order#[protected]
BATA india

REFERENCE NO. OF CSUTOMER CARE CALL WITH BATA - 613080 and further more there were.

Now, I am raising a complaint against BATA INDIA. How do they sell their prolonged manufactured item through amazon.
I did research on their very low and cheap quality safety shoe which I have and got to know that the shoe which you sold me via amazon is manufactured long back probably 3 years back and when they are not able to sell you put their product on amazon, then they sell their safety shoe ( which is quite a critical personal protective equipment i.e. PPE ) via amazon that too on very high price i.e. Rs. 2000 approx.

Then in the end that very old manufactured shoe results in drastic situation of the consumer while working in hazardous industrial area. They put our life in danger with your cheap quality shoes, that too under ISI mark.

On raising compliant they just make fool, which they are making of mine since last 15 days, without any resolution.

Now, I will raise a complaint against them in BIS ( BUREAU OF INDIAN STANDARDS), CONSUMER FORUM, AMAZON etc. with proper call recordings of you customer care executives and all the evidences.

I had purchased the brand new shoes from bata showroom from viviana mall, dtd.08thjuly2017 and after a period of 20 days the shoes are torn and the leather is totally damaged, when i went to bata outlet he is not ready to replace the shoe, even the shoes is having a warraanty of 90days.
Such a worst service was not expected from bata outlet.
If the replacement will not be given to damaged products, there is no point in purchasing any product from bata. My invoice no - cm[protected] dtd.08.07.17
Product code is [protected]