Bata India Complaints & Reviews

Dear Sir,

Would like to bring into your notice that I purchased a pair of ladies bellies shoes of Rs. 701 in the month of 23 Feb 2017 in the name of Shalini Nainwal from Bata showroom in Sarojini Nagar, New Delhi. We were told that the guarantee for any defect is 6 months but the soul cracked and got damaged in a little more than 3 months.

We made a call to the showroom and they are not agreeing to replace the shoes. We purchased the shoes considering that Bata is a reliable brand which ensure that quality and customer satisfaction, but now we are left with a pair of damaged shoes. Please help us in this matter and get the damaged shoes replaced.

I am attaching herewith the images of the damages shoes and the purchase bill.

I shall appreciate your urgent attention to this matter. Thanks.

Thanks & Regards

Shalini Nainwal

Direct : +91-[protected]

Hi

I bought a pair of belle of bata from online store myntra in jan 2017. But the product didn't last 3 months. I went to one of the stores of bata in delhi, they suggested me to write to customer care regarding this problem.
I did the same i mailed them at first place but no solution was provided to me from their side.
They just provided me request id is 880083 and request id is 880102. Then i called their customer care thrice, everytime they said we will resolve in 24 hour but they did replied or resolves the matter. Worst customer care service ever.
Attaching a copy of mails and product
Looking forward to hear from you

I purchase sandle at dadar (West), mumbai on 26/02/2017 via article no.861-4384, rs.999/-. I buy sandle from shop no.02597. Sandle sole was cut when i was travelling. I was purchased only batta shoes & sandle from last 7 years. Now this happen first time which was really early. So i request you look into issue & resolve this issue as early as possible.

Hi
This complaint is regarding the shoe I purchased from the Bata store. I got it for 1500 and i was so happy about it until I wear for the first time.
The ballerinas bite a lot not just at the back of foot but on toe and upper portion also. I really feel being cheated as I never faced any problem of shoe biting from any ballerinas before.

I don't feel like wearing them again . Please take some action asap!

Hi,
I bought a black formal shoe for 1300 rs on 23/5/17 from

No.74, mannarswamy koil st,
Royapuram,
Chennai 600013,

That was the worst ever bata shoe i have bought. I just used it 1 time and the outer layer of the shoe got wornout. I used that shoe at time of my job interview i was really embarrassed because of this wornout shoe. After that on 28/5/17 i went to that store for replacement, the customer service was really worse there. When i asked they said come after 2 days "i mean y should i cum after 2 days for my money" because manager is out of town. I was talking for more than 20 mins for replacement of this shoe. I got fed up i went 2 days later 31/5/17. There i was waiting for that manager for over 45 mins then he showed up to the store. That damn arrogant and ignorant guy was neither ready to replace nor refund. He kept on saying no replacement nor refund u can choose other footwear. I mean y would i buy footwear which i don t like or want. Its entirely there fault and they kept ignoring my claim. Then finally i had to choose a shoe which i don t even like.

My kind request is to take severe action on that store and especially that manager for this worst behaviour.

I m totally unsatisfied and disappointed of this bata service. I have been using bata footwear from my childhood, i really trusted this brand but now i hate it. You have lost a regular bata customer. If you take action against that manager and refund my money back (I have nt opened the shoe box yet which i was forced to buy) i will consider continue to buy bata products in the future.

I have purchased one pair of shoe moccassina cost rs, 2699/- | (Without less) from |ashok nagar counter, bhubaneswar, |odisha. On |dt. 21/02/2017 |which was found manufacturing defectof the right leg shoe near shole. A big cut is appear. This type of defect should not be expected from the shoe of an old company like bata india limited.
Name - sourav sarangi
Shree venkateswar holidays
425 saheed nagar
Bhubaneswar, odisha
Mob-[protected]

Bought a pair of shoe which was last pair and already looking not new like, but liked it, so bought it even on a full price!!
But now on asking to exchange they say it's looking used!! I don't know what to say them!! How to prove it!!
They even are saying I repaired it at a place!! Such is the quality of Bata shoe.. I am amused!!
Just a 499 Rs pair.. but I am very much upset by the behaviour
I am bothered!!

Hello Sir,

I & my whole family was fan of hush pappies shoe & sandles but it is a really worst experience I have ever had from a branded company like you.

I have purchased one Hush Puppies shoe worth Rs +3K/- from "Hush puppies Shoes Store, Viviana Mall, Thane west Maharashtra, India. dated 28.07.17. article number :[protected]-2016) was found defective within 30 days of the purchase.

I started using this after 15days and within 2 3 days, bottom sole started cutting & shoe now feels uncomfortable and even thread of shoe started coming out.

I am really fustrated and will never buy any article for this brand.

Best Regards
Diwakar Singh [protected]

Dear Bata,
I purchased a pair of Hush Puppies Franklin sandal (Model no. [protected]) costing Rs 3499/- from your Grand Hotel Store, Kolkata on 28/06/2016 (Cash Memo no. 0001/1/23062016/00056). The product suffers from serious design flaw, quality problem and workmanship. The insole cracked within a week. I went from my place of living Durgapur (170 kms) to Kolkata to exchange the product. The store people exchanged it without listening to me that the same problem will occur. They also did not listen to my plea that I cannot come from that far again and again and that they should give me a flap (or whatever you call it) to insert the same under the insole to protect it. Again these incompetent sales people did not listen to me. Since then I have made 3 more trips to the store, after getting email from Customer Care, and returned empty handed as my foot size was not available. The sandal's insole is very comfortable, the reason I have refused to take any other model.
After long email exchange and angry telephonic conversations with Customer Care (again, nobody would certify them as competent ones), I was told the company has stopped production of this model. Ideally, the company should have recalled the defective product, rectify the problem and delivered it back to the customers. Instead, the company has chosen to react in a bureaucratic and callous manner, without any regard for the customers of premium products. I just wish to mention that 3 members of our family use Hush Puppies besides other Bata brands, the 4th member being 9 years old uses all Bata brands except Hush Puppies.
Now, please inform me why should not I go to consumer court to seek damage and compensation.
Also, I noticed the Store people selling the remaining stock of the same model to ignorant customers, whereas, the Company should have recalled the product and rectify it.
One more point: I observed that the 'imported' (I think they are imported) shoes and sandal models at the store are better in fit and finish and workmanship than all the Bata and Hush Puppies SKUs made in India. For the record, I am as patriotic as any other common Indian! But I am also a right-conscious consumer.
So, please inform me why I should not warn people through social networking sites about the dishonest practices of Bata involving a premium product like Hush Puppies.
Sincerely
Bijay Bhujabal

I am a regular user and customer of Hush Puppies men's formal shoes. I bought a pair of Hush Puppies Men's new steward black 7-UK[protected] X000F0WHDL from Amazon online vide invoice no.MY-BOM3- [protected]- 2392381 dated 15 May 2016 (seller- Cloudtail India Pvt. Ltd.). Though it has been 1 year since purchase, but I had used it about only 15 times (or 15 days) as I was using it only as a Party wear or during important office meetings. Last week on 9 May 2017 while traveling to New Delhi for a conference I noticed that the right show has developed a 1/2" cut at joint of sole and upper-leather at left side front portion. In a week time, this cut now has become 1.5". This is a clear case of some company's side as all my previous pairs of Hush Puppies shoes had a life of 3 years or more with daily use. I request Bata India to guide me what best they can do to me without giving importance to illogical terms & condition of warranty for 6 months or 1 year because i have actually used it equivalent to 25 days.

Also I am an investor in Bata India, I request the Company to do stringent quality check of every pair of Hush Puppies coming out from their works because the customer-segment for this brand is of premium class.

From - Hemant Kumar Joshi, Pune India (Mobile- [protected])

Dear Bata,

I have purchased shoe from your bata agency, next day i come to know that the shoe is defective and informed your agency, they told they will try with bata company but at last they say they can't replace.

I have purchased from Puttur it comes
Under Karnataka state dakshina Kannada dist. Agency detail's​
S J Enterprise
Puttur
Email id: [protected]@gmail.com
Phone:[protected]
Invoice copy attached

Shoe detail
Size 8
Article no: 851-6985
Purchase date:[protected]

Expecting a reply from your end and I already placed complaint in in-customer.[protected]@bata.com.

Regards
Raghavendra Murthy
[phone number removed]

I had purchased one pair of footwear (Black shoes) from bata store at hindustan park, 204, rash behari avenue, kolkata-700029, vide cash memo no. 0005/1/14052017/00010 on 14/05/2017. Inv. Num. 091877, batch no, 00174, dated :[protected].

I was served by salesman shri b. Dutta.

Regret to say that the shoe of right leg of the pair is not of proper shape, slightly bent and not straight one, which is apparent in naked eye that i overlooked while purchasing. When i wore it for moving out yesterday, i got my right ankle somewhat twisted.
Product's article code : 854-6152; dept. & plan : 422 / 6393
Product cost - rs. 2499/=. Please advise what i have to do now for the product.

Dear Bata Team,

This is bring into your kind attention and necessary corrective action that the Bata Store @ F-11, 1st Floor, Inorbit Mall, Gorwa Rd, Near Genda Circle, Gorwa, Vadodara, Gujarat 390023. Is involved in un-ethical practises. However here I would like to speak about the double charging of amount INR569/- on 27th march 2017 via SBI card and also from my Axis CC and over and above that he insisted for cash which was also paid. After the transaction the store in-charge mentioned that both the payments will be reversed within 15 working days. We tried contacting the store but no positive reply yet. Hence highlighting it in this forum for speedy refund.

You may contact me on [protected]

Regards
Ekta

I had purchased online a pair of hush puppies ladies sandals amounting to 2249.50/- on February 26, 2017 against the order no. 99092592, sub order 80001466 under the name of Shveta Puri. Since the size was not accurate I requested for an exchange and the said product was picked up on March 14, 2017.

Till date I have not received my product even after sending repeated reminders as mails and calls, but of no use. I have never experienced such pathetic service and swear not to use this brand and site ever to shop.

Regards
Shveta Puri

[protected]

I am unable to redeem my coupon C[protected]. I have raised a customer complaint regarding the same that is yet to be resolved. I have been speaking with the Customer care representative often and they are unable to solve this simple problem. They had requested for the soft copy of the coupon and the same was shared in the mail id they gave in-Customer.[protected]@bata.com. I kindly, request bata India to make this coupon redeemable or issue a new coupon at the earliest. Please find the screenshot of the bata coupon for further reference.

I had purchased a bata sandal from bata store mahagun metro mall vaishali ghaziabad... Within 15 days the side leather started coming out ;i went to the store to get it replaced but the manager very arrogantly behaved and said that it's your own fault that this has happened.. Completely disappointed with the product n brand... I want it be immediately taken care of as i m regular bata client... My contact number is [protected]

Respected sir/mam,

I purchased a bata sandel at chennai, my sandal which was damaged.

I went to shop and replaced it, again it was damaged.

I went to shop to replace it again, the shopkeeper said to raise a complaint.

Please replace my sandel.

Date of purchase :[protected]
My model no. Is f[protected]
Wedge mule is [protected]x999
Size is - 05
Clm/exh. Inv no is - a7c00269
Sandel rs.899

Purchased at : bata india limited
# 1, ramanathan st,
Usman rd, t. Nagar,
Chennai - 17
Phone #[protected]

My name is ie. Jancyrani

Dear sir

I have purchased bata-weinbrenner shoes from your comapny shop
G-68, prozone mall, city - aurangabad

Dated -22.11.2016 by way of credit card payment i have deatiled about credit card payemnt (Pay amt is rs 3700)

With in 4-5 month sole get torned out, photo shot

Hoe no[protected]

I always hope of bata brand but i am totally disappointed

Expecting your urgent reply

From

Jayant gajare
Aurangabad (Maharashtra)
[protected]

I gave a pair of hushpuupies shoe for repair to change the sole at bata showroom trichy headpostoffice. The person at showroom promised me to repair the shoes at bata show room itself and took 600 rupees from me. when i was at headpost office i accidently saw my shoes at a roadside cobbler. when i enquired the cobbler he admitted that all the shoes from trichy bata show room headpostoffice are repaired by him. when i questioned the bata showroom person he arrogantly replied.

Dear sir/madam,
We have brought a shoe from Bata shoe store 12, madhusudhan banerjee road, Kolkata, westbengal on 28th april, 2017.
After wearing found that the shoe is defective, as per the company's policy I have tried to return the shoe on 2nd may at 12:30 pm.
They disagree to return the shoe, also misbehaved with us.
Please request you to take the appropriate action.