Bata India Complaints & Reviews

I bought bata leather shoe (Formal shoe) around 8 months back for rs 2000. The leather has peeled off from the surface. Also the sole and upper leather got separated. I bought this from bata store address: no 20&18, sector 50, good earth city centre, gurgaon, 122001

I have been using bata products for the last 25 years, bata is a prestigious brand and i was shocked to see such issue. Are you guys too much dependent on china manufacturing? It might be the reason for deteriorating quality condition.

I would like to purchase sundrop shoes with strectable uppers. I first purchased the same from bata (Colaba, mumbai). They are very comfortable for me as i have high bp and my feet get swollen at the end of the day.. These shoes do not cause any pain or trouble for my feet.
I have tried to by the same at various stores even at bangkok but to my distress it was not available.
Please let me know how to purchase the same.

Hi,

I recently bought a hush puppies formal shoes from rcity mall, ghatkopar, mumbai, mh, india.

I purchased the product on[protected], and with normal usage, the shoes has started to wear off, i could see the upper layer for leather has started to peal off by its own.

The shoes came with a tag of real leather, and i don't think real leather starts to decay in less than 2 months.

I really love the brand, but this time it has failed to reach the expectation.

I would really want a replaced shoes as fix / repair won't do the justice.

Thanks
Praveen ahuja

I had purchased a leather black shoe from phoenix mall bata showroom.
Not sure of the date, hence i have not retained the bill.
To my surprise to note that the quality of your product has gone down drastically. The leather on the top of the shoe is worn out to my surprise and the bottom pasting is also coming out.
We pay so much money and the quality is not up to the mark.

Mobile no [protected]. - a b cherian

This is second time in 6 months that my footwear have been damaged while using normally. Firstly i bought a pair of heels worth 5000 hoping it would last. But no. Damaged within 2 months. I exchanged it with another pair of a different heels but same thing happened. Why do i need to buy from bata if there is no quality assurance in the product. If i am spending 5k in something i will definitely expect it to be of a great quality however it never turns out in case of bata. Along with this the same thing happened with my sling bag. Like seriously? R we talking about a brand named bata. It's no more a brand. I would rather go and buy from a local vendor. Why do i need to spend that high amount of money if bata is delivering pathetic quality. Plz look into this matter. It's completely consumer exploitation and have had enough

My name is divesh gupta, i purchase ambassador shoe from bata outlet at connaught place, delhi as on 23 june 2017.

Today within 5 months from purchase, the shoe has become non usable.
Pasting of leather has been broken.
I have attached the photographs of the shoe for better explanation.
I didn't expect this kind of product from bata even in ambassador collection.

Respected sir,
I want to bring to your kind notice that i bought a pair of shoes making by bata india limited were purchased on[protected] to bata india limited sco 207, sector - 14, panchkula (Haryana) (06), phone # [protected].
The shoes looked quite well for the first three days, but the upper leather material of the shoes has started getting damaged with in three or four days of very less use.
Sir, i request to you please exchange this pair of shoes or help me in other way to save my losses. I have sand the invoice and product details to email id costomer. Service @bata.com
I shall be very thankful to you. This is my first experince to purchase the bata product. Once again thankful to you.

Regards,
Chandi ram
[protected]
[protected]@gmail.com
Address :-
#1021, sector 19, panchkula

Bata ke shooes me sole paisting issue as gaya with in 25 days, company nd repair kiye leken proper nahin, 15 din me pura sole hat gaya company ne replacement nahi diya paisting ke liya bola, lekin paisting pata nahi bata me karayi ya road walo dono shoes bilkul damaged ho gaye, jal gaye paisting karate wakt ab pahne ke layak nahin hai ye shooes company me 2 mahine se complained dali hui hai 987878 complained no hai, lekin har bar 48 ghante wait karo bol kar phone kat dete hai.

Ref to complain no. 998164, invoice number: del4-309380, product: bata spirit_classy_8 industrials safety shoes, brown, size 8 |b01lyhebii (B01lyhebii), price: rs.2, 449.00
Since september middle, i started using the shoe. Initially i like it very much for my attachment with bata brand, it's classical looks and acceptable comforts. But just after a light office use of 1 month, 10 days back, the bottom of both the shoe came out and both the soles are cracked. I'm extremely disappointed. Also, i'm under extreme inconvenience as my official work need frequent visit in licensed area where wearing safety shoe is mandatory.
All supporting details along with photographs sent to sfd. [protected]@bata.com in oct 2017.
My contact number is: [protected]

I register my complaint 1007350 on 24nov17, i buy the bata shoe size-8 rs 999/- against invoice no[protected] dated 30jul17, after three months my shoe sole has crack. Afetr approaching the show room (3894), executive advise me to register a complaint instead of changes my shoe. Kindly solve the issue asap. Already sent a mail
Contact no.[protected]

Dear sir,

Sub: refusal of gv:53147510 credit of rs.250/-

On friday 26th nov. 2017 i received the following message on my mobile no. [protected]:

Thanks for updating ur profile. Use gv:53147510 n get rs.250 off on min rs.1499 bill. Gv vld on fresh arrivals til[protected]. Tnc.

On showing the above message to your shopkeeper in charge at bata colaba mumbai on sunday 26th nov. 2017 he said that he will be able to give rs. 150/- off only on my purchase of shoes above rs.1499/- instead of rs.250/- under my gv:53147510 as the records on his internet site showed rs.150/- off.

Thereupon from the colaba batashop i complained on your customer service no.[protected] and informed your customer service representative that the shopkeeper refused to give rs.250/- off and was willing to give only rs.150/- off. However as your customer service representative was not able to solve our issue he gave complain no.1009273 and informed that i shall get the reply within 24 hours but till date i have not received reply from your end.

Kindly note that i am a senior citizen and also shareholder of bata india ltd. And i have been buying bata shoes since years but have never undergone such trouble and waste of time for nearly 2 hours at bata shop and finaly had to leave without purchase under your gv: 53147510 as the shopkeeper nor your customer service representative was able to solve the issue even after showing proof of the message received on my mobile.

It is not understood why a reputed brand like bata forwards wrong messages to its customers offering certain amounts off on their shoes when they are not interested in passing those benefit to its customers. Even your customer service representative have no powers to take such decissions on spot.

Kindly note that time is valuable and precious for your customers and such false messages to your customers will spoil the reputation of the company. Hence i request you to refrain from forwarding false messages and harass your customers.

Your early reply is awaited.

Regards,
Rohinton n gazdar

I bought a shoe from your bata store (Bata india limited, palghat college rd, m-5 business, college road, palakkad) invoice #cm[protected], date - 3/11/2017, client number - [protected]

Front side of the shoe got damaged and went to the store for warranty procedure, they taken the product for warranty on 21/11/2017... 25/11/2017 received call from store end by saying the damage have been cleared. When i reach the store am very sad & got angry by seeing the product. See the attached photo how they delivered the product after repairing.

1) the damage is not cleared still there is a gap.

2) is this your service, by pasting the product with rs.5 gum and giving back.

3) for this small repairing process you kept the product for 5 days. When i enquired regarding this your store manager reply was that they contacted there service person for this no reply have been came from them. So they did @ there own cost (Rs.20) from outside. That is why this much time taken

I am using bata from my childhood, am pretty confidence in the product quality. But this type of very very poor after sale service & staff behavior will effect your brand image & trust of customers. Hoping a good response from your side

I have purchased a pair of shoe worth reading. Mrp1999, batch no. 824-4548, bata mocassisco, size 8 from bata showroom (Showroom at kottayam town. Kk road) at kottayam in kerala three months back. The cash bill is seen lost. The problem is the sole of my shoe seen broken in the middle portion and therefore unfit for daily use.
So please do needful arrangement or replace the same without any delay urgently. My mob. No.[protected]already registered in your company from that bats shop.
Thanking you. Sajanish

To bata customer service
Subject: mix product purchase problem

Dear sir/madam

On september 27th 2017 my wife and i have traveled in catania italy and we have stop by in bata store: katane coffee katanè
Via salvatore quasimodo, 95030 gravina di catania (+[protected]

On that day, we have bought 4 items including pair of boots (Item #591-6160 see pictures attached)
My wife was asking to measure #39 & #40 and she and up asking for the #40 to be packed along with the other 3 items.

After a week we have packed everything in our suit cases and we flew back home to israel.

Two weeks ago, my wife took the boots out the box for the first time and she found out that it was mixed up and she got in the box one boot #39 and one boot #40

On october 31st we have contacted the store and we spoke to the worker who helped us on that day, jovani his name and he promise to check it out but as of yet we haven't heard anything from him. He was asking for the receipt but unfortunately we have paid cash and we through away all the unnecessary paperwork just before the flight.

Please let me know how can we possibly resolve it, return the one #39 and receive the #40 instead. There is a possibility that they still have at their store the #40 box with the one boot #39 inside.

Sincerely,
Ofer lifshitz
+[protected]
[protected]@gmail.com

I have purchased ladies shoes from bata stores (Lower ground, pheonix market city, kurla, west, mumbai, india) on 8th oct, 2017. The pasting of the shoes got loose, so i went to the bata store (Lower ground, pheonix market city, kurla, west, mumbai, india) on 21st nov, 2017 and showed them the problem. Shoes were within warranty period, but i did not had cash memo, so told the bata representative date of purchase from my pass book entry (As payment was made using debit card). The person accepted my shoes for repairing.

Today, on 26th nov, 2017 (Around 8.30pm) i went to get my repaired shoes back to bata stores (Lower ground, pheonix market city, kurla, west, mumbai, india) and found that the shoes were partially repaired.in fact one of the shoe was damaged during repairing. I showed this to the bata representative mr, husain morchant (The person on cash counter). He saw the shoes and said if you are not happy with the repairing then write a mail to customer care. I showed him the damaged part then he said there is no proof that it got damaged during the repairing. So i explained him the nature of marks at damaged part is same as the marks at repaired parts. Then he told me to keep the shoes with bata so that he can get it repaired and ask the cobbler about the damage. He even said that you may get replacement as well. Then he asked if i have cash memo of it, i said no, i don't have cash memo but i know the date of purchase and i have passbook entry too for the same. As soon as he came to know that i don't have cash memo, his tone changed and started arguing with me. He asked me my mobile number and i told him. He checked in his system but he could found entry of 30th sept, 2016 (Which was my earlier purchase from bata). I told him i have purchased these shoes on 8th oct, 2017, please check entry of that date. But he refused. He said have you not told your mobile number at that time, i said if you would have asked i might have told. But again he started arguing saying that you should have told on your own, we don't ask customers for the number, our customers themselves tell the mobile number. I said this is not possible. So i waited there to check how any customer can tell the mobile number on his own. The next customer approached the desk for payment so the same representative ask her for the mobile number. Then i told him see you are asking for the mobile numbers, so you must have asked me and i had told you. But he said there is no entry in his system on my mobile number on 8th oct, 2017. He said now nothing can be done, you take your shoes back. I asked him his name so he told me his name but i could not understand so i asked to repeat, then his answer was 'likh ke du..?' i said yes please. He wrote his name on piece of paper which was kept with my shoes on 21st nov, 2017 while accepting my shoes for repairing. Of course the person who accepted my shoes for repairing was not mr. Husain.

This is very bad impression of bata. Being indian i prefer indian brands but people like husain morchant are responsible for demotivating customers and defaming brands as well by not valuing the customers. I request bata to train their representatives how to behave with customers and give replacement of my damaged shoes.

I bought mochachino shoe from bata showroom located in jadavpur opposite kpc hospital. I started to wear that shoe from september 28th 2017. (During bengali's auspicious occasion of durga puja). I found that sole of my right shoe has been damaged within two months. Although my warranty of 90 days was over i request you to change this shoe because i have never found such a bad quality product from bata in last 19 years.

This is written after i have faced such a horrible service from bata india customer care for a shoes complaint i have raised.
I stress the point that they are not doing a customer friendly business nor even maintaining their quality.
I have bought a shoes of hush puppies on march 2017 and has all relevant bills related to it. The product cost me around 5999 inr. And now after 8 months.. The color is fully faded up and also the stich has started tearing off..
I have visited a bata store in lulu mall, cochin where i said this complaint and they had asked me to give a call to customer care and explain the issue and matter will be sorted out.

From here the drama begins which now feel me like a prescripted agenda to neglect customer complaints.

As per the information given from store., i have raised a complaint on 21/11/2017 with a complaint number 1004759. The initial commitment was within 3 days i will get a feedback. After that call i didn’t receive any email or sms saying about the acknowledgment of the complaint.

After 3 rd day, i have again given a call asking for status, then another person has said in a super fine manner, that he is going to elevate this to bata complaints directly and within 24 hours i get the issue resolved and gave another complaint number 1007415.

Now 48 hours passed i have given call and they said it’s already processed and i shall receive mail in 30 minutes.

Waited again and called up, then they are saying it’s under process and may take up 24-48 hours again. And i have said all those details mentioned above clearly.. Now the lady who attended the call was playing like passing various cards as in a card game saying about detail was updated late hence the delay, company has asked to resent complaints once again, we have emailed and was awaiting reply (No acknowledgement mail also received till this time) and so on.. It was clear that they are trying various options to deny this.

I have asked her to connect me to the concerned head or department so as to speak and that also they can’t do that.

For each and every question asked, they gave me a clear crystal reply ‘this information cannot be shared. And i have to wait ‘

I hope someone responsible related to ‘bata india’ or ‘hush puppies’ see this and should understand the present customer service and also product quality offered to customers.

The Manager of BATA showroom at Dunlop Bridge Shop has refused to accept one Rs. 2000/- valid currency note on 22.11.2017 on the purchase of a Power shoe without any concrete justification. I have requested him to give in writing the reason for refusal, he denied doing that.He has also denied obeying the existing law regarding acceptance of currency notes. Now, before I am going to the court of Law I am lodging my complaint to BATA Ltd to take necessary action against the person concerned to stop such type of harassment.

Avijit Banerjee,
[protected]

Sir,
I want to bring to your kind notice that I bought a pair of bata power running shoes from amazon.com. The shoes were purchased on 5th October and delivered on 9th October. The shoes looked quite well for the first few days, but the upper leather material of the shoes has started getting damaged within a month of very less use.
Sir, as the shoes are under 90 days warranty, I request you to please exchange this pair of shoes or help me in other ways to save my losses. I have already sent the amazon invoice and product details to customer care email in-customer.[protected]@bata.com
Thank you !

Bought bata westerner shoes at sgd79. Not exactly cheap. Went to a japan trip, first week i kept the right toes side of the shoe caved in thus caused much discomfort.
Needless to say within a week of wearing 3 of my nails on my toes broke with the last tow became black. Both sides of my leg bone a hole like nail impact. Skin of my toes and small toe came off. I was limping and worst of all the shoe stinks (Don't know why bata always stink other shoe no smell) like high heaven just a week.
Crying shame and it's all true otherwise i won't waste my time complaining.
Saddest brand of shoes