Bata India Complaints & Reviews

I had gone to bata india adyar circle chennai tamilnadu on 16th dec 2017.

I bought two slippers for a total amount of rs.6300/- vide voucher no. Cm[protected] & cm[protected] dated 16.12.2017.

I had 7 bata vouchers of rs.500/- each totalling to rs.3500/-which i got it from hdfc bank towards redemption of my rewards points.

All the 6 vouchers got redeemed against the bill except the voucher no. V[protected] for rs.500/- for the reason it is already encashed. I told the cashier that the voucher was given to me only on 15th dec 2017 and i did not use it anywhere. The cashier asked me pay the balance rs.3300/- and to check with hdfc bank regarding the same.

I called hdfc bank and they asked me contact customer care [protected] regarding my query. When i contacted them they said the voucher has been encashed on 16th dec 2017 only at the time of the purchase at the same outlet.

When i contacted the outlet they said they have sent mail to hdfc to revalidate the voucher. But hdfc confirmed that they have not received any mail. The compliant no of bata is 633080. Till date my problem is not solved. When i try to contact bata customer care [protected] once i tell my mobile no and name they are disconnecting the call.

Kindly arrange to solve my issue at the earliest.

I had purchased a bata gift coupon online in apr 2017. We i
Had been to the bata store (In coimbatore) to redeem the same i was informed by the salesperson that the coupon was already redeemed. The salesperson advised me to contact the bata customer care. When i contacted them they asked me to post the invalid coupon to the (Reference number of the service request 910309) so that the can send me a valid coupon in exchange. I had sent the coupon thro speed post (Reference number:et[protected]in) to the gurgaon office. There was no response from the company since then.

I had checked with them again in june 2017, they said they were working on the issue and gave me another reference number :913078.

I called them last month the customer care executive said that he would resolve the issue within a day, but the issue is still open

Its been over 6 months, its so degrading for a company like bata to react to customer request in such a way. I'm totally not pleased with the way the company has dealt with the issue.

I bought a shoe for my daughter in november from your orr (Bangalore). It didn't fit my daughter so i went to get a bigger size. A size bigger was not available and as it was on discount i was required to call/write customer care to get an exchange number against the article number of the discounted product. Since then i have been writing, calling your team and every time they provide me exchange number for some different article number. I have been to your store and they are non cooperating as they say i must provide the correct article #. I have been writing so many emails to bata's cc team along with the bill copy and product picture and mentioning the article number so that they don't do any goo[censored]p and provide correct exchange # for correct article, but cc team has turned unresponsive. It's been 2 months now that i am following up for this small issue. Not sure even now my concern will be addressed or not!!

Name - satyam verma
Emp id - [protected]
I completely 2 years in bata store 4d square mall. I required my uan no. So i requested to you please give me and i last month requested to manager i say to manager please give me uan no. And he dnt response me and after some days come back and i goes to after some days then also called me give some wastes reason

Sir,
I purchased a shoe on 18.12.2017 evening rs. 399/- at your ashock pillar branch (Chennai),
Last week am noted the shoe was damaged, i contact your branch but unfortunately the bill was missed. Your staff advice to register a complaint through online.
I attached a damaged shoe photo copy, please replace the shoe and send a soft bill copy
Note: refer my mobile number: [protected]

Thanks & regards
P kalaimani
+[protected]
[protected]@gmail.com

Hello team,

I'm sorry to say this. Yes you read the email subject right.

Earlier a trusted customer of Bata, now I'm a frustrated customer.
Thanks to the customer care response received.

This is regarding my order ID 12159865.

1. I ordered for a size 3 sandals, received size 7 instead . Not my mistake.
2. Called up customer care, they assured me an exchange.
3. In exchange I received size 7 again . Wow that's wonderful. Not my mistake again.
4. Called up customer care again, requested for return and refund .
5. Awaited for return pickup and refund.
6. Made multiple attempts to talk to customer care, product reverse pickup isn't arranged yet. I was okay to go and handover the pack in bata showroom too. This made me impatient . No refund no return. Customer service executive disconnects my call when I raise the issue.

This issue has been going on since 2 months now and no resolution yet.

Bata being a reputed brand creating such a disappointment was unbelievable.

Not sure where can I escalate this issue to! Made multiple calls, wrote emails and finally had to put it up in consumer complaints.

Lost the bill of the product. Provided the date and month and year of the purchase. They refused to check a the online bill. We had to change the size of the show which i gifted him. He took it to bangalore but wasn't fitting him. After 5months they came back to chennai but lost the bill. The branch workers refused to check from their data. The kid (My cousin) loved the shoe... But disappointed with the size. Please reply soon with a solution.

I purchased a bata footwear (Article no.551_3831-040 worth rs.899 through your showroom located at kottayam, kerala on 1-9 17. We as a family are regular customers of bata and we purchase footwears only from your showrooms. But to my great disappointment this time, i coud use my footwear only five times. It got teared and sole peeled off just after my fifth use. All this happened in this 40 days of my purchased. Regarding usage of footwear-it was for casual use. I used it 5 times during casual outings. No rough usage was done. Inspite of effort from my side to keep it safe, after fifth use, it just teared. But as i was out of station, i could'nt come back to kottayam to register my grevances. By the time i reached back, it was past 60 days, and salesman rejected my complaint and explain me his inability to accept the same. He also informed me about the outline complaint registration facility available for bata customers. Kindly do the needful, hoping a proper response from bata team.

Bought a bag from the store (Details in the attached cashmemo). Initially we were informed by the store personnel that the sling was missing. The very next moment after searching they said that they have found it. But on returning we discovered that instead of blue sling we have been given a black one. This kind of foul business of fooling customers is not expected. Demand immediate redemption of our grievances and harrassment.

Am already register the complain at 14.12.2017 and so for (23.12.2017) there is no proper update from customer support.

Am very big disappointed to bata support. There is no proper replay from bata side.


So for, am talking more then 10 your customer people. But there is no effective replay from bata side. Each and every day am touch with your people but am very big upset.
Note : frankly says : i will not suggest your product to my friend circle for sports usages.

My register bata complaint id is :1023532

I received a text message on my mobile number registered with bata about a discount offer of rupees 200/- on shopping at bata store. The message clearly mentioned that a discount of rs. 200/- would be given on shopping at bata. But when i tried to avail the offer i was told that this coupon can be availed at vlcc and no discount in bill can be provided by bata. This was really unfair and not expected at a brand like bata. I am attaching the screenshot of sms i received with this message. I want redressal of this issue as soon as possible. I traveled to that bata store only to avail the discount offer which was denied to me. I am really disappointed with bata

I purchased a ambassador shoes from a bata outlet in kolkata sometime in april this year 2017. I have hardly used this shoes but a crack in the sole of one of the pair has developed and a piece has fallen off the heels. As i am a resident of imphal, i went and enquired from a bata outlet located at thangmeiband. But they explained their inability to help as they are only a franchisee.
I am really surprised and heart broken. Bata ambassador is my favourite and have been using since my teens. Alas, the quality this time is really bad.
I need a replacement.
Unfortunately, i have lost the receipt. But as far as i remember i used my debit card and it can be retrieved hopefully.

We have purchased 2.5 months back sandles from bata. After just 15 days it started smelling due to sweat. We did not wear it for about a month and then again started wearing it - again the smell started coming. People around teased me for the smell.

I went to the shop and told them about this - but they said it is not a manufacturing defeat - so they cannot do anything about it. I kept the sandles and the stores - which they kept happily.

Can you look into this conpliant and address it.

Sir,
I bought a pair of shoe from bata, shop name alka shoe store rajmarg orai (Jalaun), shoe model 851 6489 on 1/12/2017, for rs 1299/-. The shoe did not last even 15 days and got damaged. It is not good to sell such a low quality product by a branded company like yours.in this regard i request you to file my complaint and make arrangement for replacing the same.
I have attached the photos of bill and the shoe.

My contact details
Address:
Anil kumar rathore,
Qtr t. V-ii, north-eastern hill university, permanent campus,
Mawlai, shillong–793022 (Meghalaya).

Email id: [protected]@gmail.com

I had purchased sports shoes from bata on 3rd dec 2017of rs.900, as i was going on a 12 days trip, i told the shopowner that if it will not suit me, i will exchange it. He replied that yes bata has a policy of 15 days replacement. The shoes didnt suit on the very first day as toes has got scracted and irriated. So again i have to have to purchased another shoes worth 2000rs. Today on 16th december when i went to the shop to exchange the shop, the shopkeeper literally denied to exchange it. And morover he misbehaved with me so much. He was shouting on me. I didnt liked this behaviour. Is this a way to talk to the customer. I am highly disappointed. Never gonna visit your shop,

We wanted to exchange one shoe @₹1999/-. But no body from the show room exchange the product as the manager of the show room was on leave and the sales person was also on leave. They asked us to come on some another day. I am a serious arthritis patient and it's very difficult for me to travel 9 kilometres as the show room is very far from my home. How we customer will come to know who is on leave or not?. It's totally haresment to customer like me.in this age of digital era, please arrange to rectify your system in bata, bhangagarh assam branch.
Dalimi sharma
Guwahati, assam

It's really disappointing to see such a don't care attitude from one of leading india's shoe manufacturer and seller. I have raised my concern on november 4th and its december 15 today (1.5 months) and i have not got redressal of the problem i have raised.

It's even more frustrating when every time i get the same update from the customer service team on call that they are looking into it and they will call me back and then they never call back. Highly non-courteous.

If you can't solve the issue, please return my shoes back that i have sent you via courier.

My complaint number is 998645

It has been over one month now that i have returned an item that i bought. My order number is 12159050. However, i am yet to get my money back. The customer care number is useless as it is always busy and no one ever picks up. The mails that i have sent have also sent back auto-generated responses and nothing beyond that. I do not know how to get my money back.

I have ordered a product from bata and after 1 day i cancelled it but the product reached my home after. Cancel request, so again i call customer care this guys are waste. I dont even know how u run a company. I asked for return. Still no guy came and picked that product and no refund. I need my money take back u r product i didnt touched it. Worst service
Order no.12164792.

I purchased a bata footwear worth rs. 1999/- through your showroom located at indira nagar 100 ft road in bangalore on 8th november 2017. I used it about 2 weeks later for a few days in which it started showing wear n tear. I travel by car and my walking is restricted to walking around inside office only. I have been using bata footwear since the time i can remember and have not faced similar issues earlier and certainly do not expect a 2k product to look worn out in a few days time. I went to the showroom on 12th dec and asked for a replacement but was shocked beyond words with the extremely rude and bad behaviour displayed by the showroom manager - a person named arun (Not sure whether that is his real name since he refused to give me his card despite requesting him). This was extremely uncalled for behaviour coming from somebody representing the brand bata!!! Please look into this display of rude behaviour by your showroom staff and kindly replace my footwear!!