Bata India Complaints & Reviews

I had purchased sports shoes from bata on 3rd dec 2017of rs.900, as i was going on a 12 days trip, i told the shopowner that if it will not suit me, i will exchange it. He replied that yes bata has a policy of 15 days replacement. The shoes didnt suit on the very first day as toes has got scracted and irriated. So again i have to have to purchased another shoes worth 2000rs. Today on 16th december when i went to the shop to exchange the shop, the shopkeeper literally denied to exchange it. And morover he misbehaved with me so much. He was shouting on me. I didnt liked this behaviour. Is this a way to talk to the customer. I am highly disappointed. Never gonna visit your shop,

We wanted to exchange one shoe @₹1999/-. But no body from the show room exchange the product as the manager of the show room was on leave and the sales person was also on leave. They asked us to come on some another day. I am a serious arthritis patient and it's very difficult for me to travel 9 kilometres as the show room is very far from my home. How we customer will come to know who is on leave or not?. It's totally haresment to customer like me.in this age of digital era, please arrange to rectify your system in bata, bhangagarh assam branch.
Dalimi sharma
Guwahati, assam

It's really disappointing to see such a don't care attitude from one of leading india's shoe manufacturer and seller. I have raised my concern on november 4th and its december 15 today (1.5 months) and i have not got redressal of the problem i have raised.

It's even more frustrating when every time i get the same update from the customer service team on call that they are looking into it and they will call me back and then they never call back. Highly non-courteous.

If you can't solve the issue, please return my shoes back that i have sent you via courier.

My complaint number is 998645

It has been over one month now that i have returned an item that i bought. My order number is 12159050. However, i am yet to get my money back. The customer care number is useless as it is always busy and no one ever picks up. The mails that i have sent have also sent back auto-generated responses and nothing beyond that. I do not know how to get my money back.

I have ordered a product from bata and after 1 day i cancelled it but the product reached my home after. Cancel request, so again i call customer care this guys are waste. I dont even know how u run a company. I asked for return. Still no guy came and picked that product and no refund. I need my money take back u r product i didnt touched it. Worst service
Order no.12164792.

I purchased a bata footwear worth rs. 1999/- through your showroom located at indira nagar 100 ft road in bangalore on 8th november 2017. I used it about 2 weeks later for a few days in which it started showing wear n tear. I travel by car and my walking is restricted to walking around inside office only. I have been using bata footwear since the time i can remember and have not faced similar issues earlier and certainly do not expect a 2k product to look worn out in a few days time. I went to the showroom on 12th dec and asked for a replacement but was shocked beyond words with the extremely rude and bad behaviour displayed by the showroom manager - a person named arun (Not sure whether that is his real name since he refused to give me his card despite requesting him). This was extremely uncalled for behaviour coming from somebody representing the brand bata!!! Please look into this display of rude behaviour by your showroom staff and kindly replace my footwear!!

General company shoes are comfortable for me, for more comfortable when i selected bata company, and i purchased shoes (Order id[protected] bellary bata show room, bangalore road on[protected] but still it’s not comfortable for me compared to general company (Order id :[protected] so kindly resolve this problem for future comfortable purpose this is for your kind information and needfull

Thanking your sir

Yours regular customer,
Order id:859-8088

On[protected] i purchased chappal at a cost of 499 rupees at bata showroom in eluru road vijayawada. Andhra pradesh. After using 20 days the chapal was completely damaged. On[protected] i again visited the show room and asked the salesman about this issue. He accepted the issue and given new product to me. After using few days my chappal was damaged. On 09-12-17 i visited again showroom reg this issue the sales people are rejecting my issue. My invoice no is cm[protected] dt.16-10-17. Please take action necessary regarding this issue and do the needful to me.

I have purchased new bata make shoes on dated 26th nov 17 from showroom situated on this address bata india limited, 218, 219 bapu bazar udaipur rajasthan against tax invoice (Bill copy attach) cm[protected] dated 26/11/17 of rs. 2000/-. I have using this shoe for only two days. Shoe surface started pill off (Photo attach). It seems it is not leather, it is having only layer seems like leather. I am user of bata shoes from last 10 years. But this experience shows bata which known quality products is also giving poor quality product.

Please point wise details.

1) how shoes layer is going within two day use. How come upper layer of leather goes and inside layer seem white. It is clear that it is not at all leather. (Picture clearly shows outer layer of leather and internal layer of white layer)

2) i have registered complaint on bata portal (http://bata.in/bataindia/writetous). but till date there is no response on my queries even after reminder. My complaint is reference number 1017154.

3) yesterday dated 7.12.17 i have visited showroom from where i have purchase this shoe. Showroom manger refuse to change the shoes and also not able to explain the reason of poor quality even he is ready polish the shoes. Is this a way of sorting out the poor quality shoes provided to customer. It is just hiding by polishing the shoes.

I am loyal customer of bata and believe in quality of shoes. I need proper action on this issue so that i can replace this poor quality product.

With warm regards
Rohit vyas

I had purchased your esteemed branded shoes BATA from shop situated at Fort situated at Veer Nariman Road, Near Tata Docomo Gallery on 27/12/2016 having MRP 1950/-. Presently i do not have Invoice but the credit card statement is available. But being a branded shoes i was under impression that it would last for long period. But within 6 months of wearing the shoes ( 3months rainy season, not used) the sole of the shoes are cracked /broken from the middle for both the pairs and are unfit to use ( PHOTOS OF THE CRACKED SHOES OF BOTH PAIR ARE ATTACHED). I am extremely disappointed as, I have been using bata products for the last 25years, BATA is a prestigious brand, with a classic look and comforts.I am shocked to see such pitty issue, which is spoiling the brand of BATA's. It is sad state that such a branded shoes are being sold with the manufacturing defects.
Bata is a branded company incorporated in 1931 for manufacturing shoes and i feel from my heart that it would not be an eye wash of the customer and defective shoes would not be sold by BATA brand.
Request to consider and resolve the issue at the earliest, or else i have to approach appropriate forum for resolving the same.

PLEASE SEE THE PHOTOS OF THE BATA SHOES.

Regards
Raju Gawde
Advocate High Court
Mob :- [protected]

I bought bata leather shoe (Formal shoe) around 8 months back for rs 2000. The leather has peeled off from the surface. Also the sole and upper leather got separated. I bought this from bata store address: no 20&18, sector 50, good earth city centre, gurgaon, 122001

I have been using bata products for the last 25 years, bata is a prestigious brand and i was shocked to see such issue. Are you guys too much dependent on china manufacturing? It might be the reason for deteriorating quality condition.

I would like to purchase sundrop shoes with strectable uppers. I first purchased the same from bata (Colaba, mumbai). They are very comfortable for me as i have high bp and my feet get swollen at the end of the day.. These shoes do not cause any pain or trouble for my feet.
I have tried to by the same at various stores even at bangkok but to my distress it was not available.
Please let me know how to purchase the same.

Hi,

I recently bought a hush puppies formal shoes from rcity mall, ghatkopar, mumbai, mh, india.

I purchased the product on[protected], and with normal usage, the shoes has started to wear off, i could see the upper layer for leather has started to peal off by its own.

The shoes came with a tag of real leather, and i don't think real leather starts to decay in less than 2 months.

I really love the brand, but this time it has failed to reach the expectation.

I would really want a replaced shoes as fix / repair won't do the justice.

Thanks
Praveen ahuja

I had purchased a leather black shoe from phoenix mall bata showroom.
Not sure of the date, hence i have not retained the bill.
To my surprise to note that the quality of your product has gone down drastically. The leather on the top of the shoe is worn out to my surprise and the bottom pasting is also coming out.
We pay so much money and the quality is not up to the mark.

Mobile no [protected]. - a b cherian

This is second time in 6 months that my footwear have been damaged while using normally. Firstly i bought a pair of heels worth 5000 hoping it would last. But no. Damaged within 2 months. I exchanged it with another pair of a different heels but same thing happened. Why do i need to buy from bata if there is no quality assurance in the product. If i am spending 5k in something i will definitely expect it to be of a great quality however it never turns out in case of bata. Along with this the same thing happened with my sling bag. Like seriously? R we talking about a brand named bata. It's no more a brand. I would rather go and buy from a local vendor. Why do i need to spend that high amount of money if bata is delivering pathetic quality. Plz look into this matter. It's completely consumer exploitation and have had enough

My name is divesh gupta, i purchase ambassador shoe from bata outlet at connaught place, delhi as on 23 june 2017.

Today within 5 months from purchase, the shoe has become non usable.
Pasting of leather has been broken.
I have attached the photographs of the shoe for better explanation.
I didn't expect this kind of product from bata even in ambassador collection.

Respected sir,
I want to bring to your kind notice that i bought a pair of shoes making by bata india limited were purchased on[protected] to bata india limited sco 207, sector - 14, panchkula (Haryana) (06), phone # [protected].
The shoes looked quite well for the first three days, but the upper leather material of the shoes has started getting damaged with in three or four days of very less use.
Sir, i request to you please exchange this pair of shoes or help me in other way to save my losses. I have sand the invoice and product details to email id costomer. Service @bata.com
I shall be very thankful to you. This is my first experince to purchase the bata product. Once again thankful to you.

Regards,
Chandi ram
[protected]
[protected]@gmail.com
Address :-
#1021, sector 19, panchkula

Bata ke shooes me sole paisting issue as gaya with in 25 days, company nd repair kiye leken proper nahin, 15 din me pura sole hat gaya company ne replacement nahi diya paisting ke liya bola, lekin paisting pata nahi bata me karayi ya road walo dono shoes bilkul damaged ho gaye, jal gaye paisting karate wakt ab pahne ke layak nahin hai ye shooes company me 2 mahine se complained dali hui hai 987878 complained no hai, lekin har bar 48 ghante wait karo bol kar phone kat dete hai.

Ref to complain no. 998164, invoice number: del4-309380, product: bata spirit_classy_8 industrials safety shoes, brown, size 8 |b01lyhebii (B01lyhebii), price: rs.2, 449.00
Since september middle, i started using the shoe. Initially i like it very much for my attachment with bata brand, it's classical looks and acceptable comforts. But just after a light office use of 1 month, 10 days back, the bottom of both the shoe came out and both the soles are cracked. I'm extremely disappointed. Also, i'm under extreme inconvenience as my official work need frequent visit in licensed area where wearing safety shoe is mandatory.
All supporting details along with photographs sent to sfd. [protected]@bata.com in oct 2017.
My contact number is: [protected]

I register my complaint 1007350 on 24nov17, i buy the bata shoe size-8 rs 999/- against invoice no[protected] dated 30jul17, after three months my shoe sole has crack. Afetr approaching the show room (3894), executive advise me to register a complaint instead of changes my shoe. Kindly solve the issue asap. Already sent a mail
Contact no.[protected]