B.E.S.T. Undertaking Complaints & Reviews

Address: BEST Building, Post Box no. 192, BEST Marg Colaba, Mumbai 400001, Mumbai City, Maharashtra

I bring to your kind notice that in the month of November 2019, I have paid twice the BEST electricity bill Rs. 1620/- on 17/11/19 through Paytm and Rs. 1620 on 27/11/19 through SBI YONO (Rs. 1620+1620 = Rs 3240) against the consumer no.[protected]*6.
I therefore request you to kindly adjust the excess paid amount of Rs. 1620 in the upcoming/next electricity bills please.

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Address: 400068

Bus no 5108 with bus driver with no 009578 driving bus on route no 298 from rawalpada to borivali station time 6.45 pm dis not stop even after waving hand. He sped past us and stopped way ahead. When asked why he did not stop gave vague answers. Then why the option of wave hand and stop bus from best is started. Also the driver said that do whatever you want i dont care.

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Address: jivani building, zakariya masjid street, 124, Mumbai City, Maharashtra, 400009

We are travelling in the bus no 124 & 125 but since last 02 months we are facing very much problems for these two no’s buses now a days bus no 124 coming one hour late in morning session and bus no 125 passing directly from mohmmed ali road instead of via pydhonie.
Today we are standing from 8.45 a. M. To 9.50. A. M. There is not a single bus available during this time.
We are going from last week by taxi.
As you know taxi fare can’t affordable for us.
You are humbly requested to pls look into the matter seriously and try to resolve our problems asap.
I am a disabled person and facing very much problems from few days.

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

Nov 23, 2019

Updated by tamsheer we are travelling in the Bus No 124 & 125 but since last 02 months we are facing very much problems for these two no’s buses now a days Bus No 124 coming one hour late in morning session and Bus no 125 passing directly from Mohmmed Ali Road instead of via pydhonie.
Today we are standing from 8.45 a.m. to 9.50.a.m. there is not a single bus available during this time.
We are going from last week by Taxi.
as you know taxi fare can’t affordable for us.
You are humbly requested to pls look into the matter seriously and try to resolve our problems asap.
I am a disabled person and facing very much problems from few days.

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Address: jivani building, zakariya masjid street, 124, Mumbai City, Maharashtra, 400009

I am trvelling bus no 124 & 125 from paydhonie but previously few months ago bus services has been changed of bus no 125 from mohmeed ali raod instead of pydhonie in the morning session and also bus no 124 comming half hour late between 02 buses services.
Senior citizens and disabbled persons suffering very much problems from last one months. I am a disaabled person and travelling since 30 years from this route.
You are requested to look into the matter at the earliest.

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400001

Paid the bill twice for consumer number[protected] please adjust in next bill or give a refund please help. My amount is 8640. Please help urgently.
One amount is paid on 13/11/2019 and the other on 20/11/2019.
What is the resolution on this?
Whom should i contact regarding the same
Please help with a contact person in the colaba office and try to resolve my complaint on priority

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Address: kamgar nagar no1, chal no 3, room no 18 new prabhadevi road, Mumbai City, Maharashtra, 400025

Dear sir,
I am getting a very excess bill that is anove rs. 500/- since 7 months.
The bill appears to be inflated as i know for certain that our consumption of electricity is not so high as to warrant such a high bill. Our all previous bills were in between rs.300/- to 350/-.
I request you to please look in this matter seriously and send your person to check weather somebody is doing theft of electricity from our meter or the meter is faulty. Please inform us the reason why am i getting so much excess bill and when are you going to send your person to check our meter.
I appreciate if this matter o[censored]nfair excess billing is resolved at the earliest.
Waiting for your immediate action
Thanking you
Bill co. No.[protected]*2
Prabhar - b

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Address: 400068

Respected sir / madam,

There are only 2 bus for samta nagar 703, 209 which comes so late we have to wait for 30 mins. It creates problem for us no can reach on time at their office, college, school and even on holidays also it is late. It should have an time table for this so people can come accordingly. And if comes so it comes back to back, so why is this problem?

Please look into this matter and solve this as soon as possible.

Thanking you.

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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Address: 15-B, Chandermukhi Building, Narimen Points, Mumbai City, Maharashtra

My company rnv industries pvt ltd is located at 15-b, chandermukhi building, nariman point, mumbai-21. We are getting heavy load factor penalty since feb 2019. We rectified our internal problems to avoid the penalty. However still we are getting penalty in the bills.

On checking from your office (Best) it has came to notice that our demanded load is much more to the actually requirements.

Our demanded load is 71.20 kw where as as per bills our requirements is approx 35 kw.

It is request you to change our demanded load to 40 kw and also change electric meter accordingly.

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Address: Mumbai City, Maharashtra, 400060

Sir,
Regarding sub i want to bring ur kind notice that, as metro work is going on below andheri weh bridge, 348 bus gets stuck in traffic below this bridge fo so many minutes.
Because of this besr is also facing loss as customer dnt choose 348 bus due to this traffic.
So its my humble request to divert route of 348 bus to andheri weh bridge.. As if it goes above bridge bus will not face traffic problem.
Thanking you

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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Address: Nepeansea Road, Mumbai City, Maharashtra, 400006

I am an advocate by profession and i stay at nepeansea road, the problem here is that every morning the buses here are parked for longer time and the entire public keeps waiting for hours to board the bus, the drivers are busy inside chatting or sleeping but doesn’t take the courtesy to drive. Also, the tc and the person making the chart never speak politely to the customer, they always keep shut when asked by the customer that when and which bus will move. It’s now a story of every day, kindly look into this or else i’ll be forced to file a legal complaint against best

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I am daily travelling from mantralaya to jaihind cinema with bus
Most of the times in the evening from 5.00to 6.30p. M. There is no 19 ltd frequency and if it comes it gets converted in 8ltd or c 8 but vice a versa if 8ltd comes by 10 minutes gap and if we request to change it to 19 ltd they says it can not be possible
We don't know how the time table works
This is the only harassment of people like us who are dependent on bus
Today there is no 19 ltd bus from 4.30 to 6.30 a. M

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Address: himmat nagar, near vit college, wadala east, Mumbai City, Maharashtra, 400037

I made twice payment of rupees 5680 through paytm.
First i paid the amount on 9th october but i didn't receive any confirmation from best then i paid same amount on 25 october 2019. I called to paytm service center they replied me to contact best about this concern. So, i humbly request you to kindly look in to the problem and please reply back as soon as possible.
Thanks

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Address: Mumbai City, Maharashtra, 400002

Bus no 63 which runs between byculla & j mehta road frequency is very abrupt.
During the peak hours when there are large number of passengers i. E office goers, students, workers etc i. E from 8:30 am to 11 am & from 6pm to 8:30 pm the buses frequency drops drastically the buses are extremely overcrowded. People push each other to get in, since they know there wont be bus for another 45 mins. Besides that during the non peak hours there are buses at the interval of 10 mins sometimes even 5 mins. Hence the buses are vacant then.
I would request the best department to please look in to this and provide the buses when there are passengers, wanting to travel. This would evenly distribute the expenses of the best department and also help in giving the passengers a comfortable travel

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Address: NM Joshi Marg, 402, 400013

Bus no. 57 is supposed to be going every 20 minutes but in reality only 1 bus per hour is available. Why is this bus so late/infrequent. This happens everyday. The bus is also never on time. Please fix this. Because of this when the bus arrives it too full with no space to stand. Kindly speak to the drivers and ask them to comply to the proper bus timings.

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Khalil Sayyed

from Chennai, Tamil Nadu

Oct 30, 2019

Bus no -332
Mh01-L9885
4889
This driver is old person, he is driving bus like he doesn't want to reach kurla at all this is second instance of this same bus in last one week
He is on duty but we have to reach can't this be explain to them
He is allowing all buses and vehicles to pass

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Address: 86, Floor 3rd Plot 166/176, Tulsi Building Khemraj Kishnadas Marg Khetwadi Girgaon Mumbai - 400004, Mumbai City, Maharashtra, 400004

Form last few months we facing problem for over acess bill amount. Every months bill amount comes around 5-7k between minimum. So kindly take the action against this and resolve it as soon as possible.

I have all the copies of the bills with the complaint letter with signature.

Consumer no:[protected]*5
Bill no: 488025

Contact no: [protected].

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Address: 242/a Kamal Kunj, 1st Floor. Walkeshwar Road, Mumbai City, Maharashtra, 400006

I am a resident person at 242 A kamal kunj, walkeshwar Road rajbhawan mumbai 400006.
I want to complain for street light in front on my building not working from last 1 year. The pol no is WWR 137.
I will be appreciate if you can start the light as soon as possible. Their is too low visibility in area and there are aged people living in building who has problem to walk around without the light6

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Address: Qureshi manzil,9th floor,room no 901,3rd Sankli street,byculla., Mumbai City, Maharashtra, 400008

Two times payment done by me on same electricity bill which is closed because this bill tranfer to my name and previous bill name on builder the amount was 1330rs and consmer no was[protected] and this bill already cleared by aug 2019 and repeatedly paid on 27 aug 19 so pls refund my 1330 rs as soon as possible this payment done by amazon pay and sbi credit card pls take necessary action on this

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Oct 3, 2019

Complaint marked as Resolved

[email protected] 09773475818

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

Oct 03, 2019

Updated by Hidayat Abbas The consumers no was [protected]

Oct 03, 2019

Updated by Hidayat Abbas Another images are as follows

Oct 03, 2019

Updated by Hidayat Abbas The consumers no is[protected]

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Address: MUMBAI, 400092

Whether BEST is able to monitor their Bus frequency or it's depend on Bus Driver & Conductors... Further, in case of reducing frequencies on some occasion, how BEST is informing to customers.
Due to poor monitoring & updates, the following situation was worst..
Today when I & various other travelers were standing at Borivali Rly Stn West Bus stand to catch 245 bus at 21:20pm...After huge gap of time, Bus came at 22:18 after almost one hour... Here issue is - Travelers should know about any change in Bus schedule more than 10 / 15 mnts delay as compared to regular. Which will help Travelers to use an alternate mode of transport.

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Address: नेहरु प्लेनेटोरियम से पंडित पुलिस कर चौक के बीच में, Mumbai City, Maharashtra, ४०००१८

मैं मनीषा 1/10/19 दोपहर में 2:45 बजे नेहरु प्लेनेटोरियम से पंडित पलुस्कर चौक के लिए बस नंबर 88 में चढ़ी थी। वह बस में मेरा बड़े पाकिट में रखा हुआ छोटा पर्स उतरने के बाद लॉस्ट हो गया है। उसमें मेरे अगस्त्य के आईडी कार्ड और करीबन हजार रुपया कैश था। वह बस की टिकट मेरे पास मौजूद है। कृपया मुझे यह नंबर पर फोन कीजिए। Mera number[protected] hai.
pl do the needful ASAP.

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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P

Prabina subeesh

from Delhi, Delhi

Oct 16, 2019

Please provide more bus of 307 from vaishali nagar to Marol depo .And there is no bus on time...so we are facing problem because of bus facilities. So please see to it.

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Address: 400079

Actually we travel are from vikhroli station to kailash complex which is in 20 min walk able distance front station to kailash complex but there is no bus since 6 months it take 1.30 hours to reach office due to lack of frequency of buses we are facing lot of problems reaching office sometime we get half day mark on salary due to lack of frequency of buses. So i requested you to solve the problem asap or otherwise we do strike for no best buses in maharashtra state. We will promote private buses to do the services

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H

Hidayat Abbas

from Mumbai, Maharashtra

Oct 8, 2019

Sir pls resolve the following issues of my electricity bill payment which is already paid but double payment done by me on closed electricity bill which is 1330 rs
Pls resolve this reference no
BD01CALL4B3B
And pls refund my amount 1330 rs

B.E.S.T. Undertaking Complaints & Reviews

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B.E.S.T. Undertaking reviews & complaints page 26

electricity bill paid twice

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driver not halting bus even after waving hand

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frequency problem of bus no 124 & 125

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unavailable of bus no 124 & 125 in morning session

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payment twice

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regarding excess bill since 7 months

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bus comes in half an hour.

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change of demand load and electric meter

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diversion of bus route of 348 to weybridge

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best buses

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rewarding bus no 19 ltd frequency

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twice payment for same month by paytm

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infrequent best bus

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bus 57 - very infrequent

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over access bill coming

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street light not working

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two times payment for same electricity bill

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245 bus irregular frequency

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lost of property

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there is no frequency of buses

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