B.E.S.T. Undertaking Complaints & Reviews

I want to congratulate best transport undertaking for starting the bus route no. 113 from churchgate rotating through cst, crwford market, etc. Via aayakar bhavan, i. T. Office to again churchgate. This route is extremely useful for all the passengers going from churgate to cst and vice versa especially in the evening for office-goers, senior citizens, handilcapped etc. Who work in churchgate but want to catch train from cst to go to central...

Bus queue regulators at your bus stops at bandra east catering to passengers traveling to bkc always argue with those in queue. One of them, clad in khaki is always quarrelling. Today he even questioned about quality (Layaki in marathi) and advised them to travel in auto. Sir days are not far away when best may traverse same route as bsnl. Be aware and act fast...

The 245 bus from kandarpada to borivali has really bad frequency and comes after almost an hour and a half. And because of this, the bus gets so crowded at the initial stops that there's no place to get in, that is if it even comes. It is highly inefficient and inconvenient. And sometimes there are 2 buses in the time span of literally 2 minutes which is no use...

Date 17 september 2019timing 11 a. M. Bus no 27 was stood at signal i wanted to board in bus and due to one vehicle was also stand besides back door so i board inside from front door. While boarding in the bus, the driver start shouting & abusing me there is no rule like to board in the bus from front door he said, and stop the bus for 5 min.

This behaviour of bus driver not acceptable and because of this no body wants to travel...

I catch bus from kalina nafa company bus stop due to over crowded bus unable to move a head, i taken ticket conductor was so rudely saying "chal ho pude" i said back you move head then i will move, conductor using abusing language to me and saying "mala shikau nakos" i am never answer back
I just inform you that pls teach to your staff how to behave with passengers for reference ticket machine number wdd30172 time 20:26:14 bus number...

Dear sir,

We are facing a power fluctuation at our hotel for the last one month or so and this has effected our fridges and air conditioners as well as the tube lights. Some official had paid a visit to our premises but that did not resolve the same and our sincere request for you to solve the issue. Our's being hotel we are getting customer complaints.

Our contact person is mr shankar narwani 23714442/4br...

Bus 354 from kannamwar nagar 1, vikhroli. After 7:30 am, there is no bus till 8:30. Due to heavy traffic at ghatkopar and sion, bus reaches dadar by 10:00. Kindly leave a bus by 7:45 - 8:00 so that we working class and school boys are not delayed. It has been observed that other bus 185 is left 3 times in the same time frame. Kindly divert busses in this route....

Please be informed there has been a sudden power fluctuation at our hotel rajdoot. There seems to be a problem from the main supply box which is why the fluctuation takes place.

Our esteem customers are facing a problem and this leads to increase in our expenses for bulbs and tube lights and air conditioners.

Kindly try to settle this issue as soon as possible.

Rajdoot hotel...

Hi as i residing from last 25 years in sion laxmi baug, and we are regularly paying the monthly bill before due date carefully. But from last 3 months the person who are delivering that bill in my house he was literally throwing the bill outside the house, in rainy days there are wet floor out the house and every month the bill gets wet and get broken.

Today i am literally dissapointed with your service and your management.br...

First of all on behalf of all mumbaikar and particularly all best passenger i am thankful to all of you for reducing fare
As you are well aware that after reducing fare passenger in bus increase but at the same time there are some issues to be resolved for better and comfortable service to passenger
First of all it is required to stop allowing front door entry to best staff
As best staff is allowed to travel free but...

I am daily commuter who travels from badhwar park to csmt in mornings during 8 am. I face a great challenge here to get a csmt bus which is 138 because during this time 138 buses operate till churchgate only. 138 bus for csmt during this time arrives after half an hour's which gets me late to reach the office. This problem occurred after the ticket fares were cut down recently. If this is the reason then best is really on the verge of heavy...

From bhyandar to kandiwali bandongari bus stop there are only 3 buses running c-72, 706, 718. I want to suggest them that there is no proper frequancy is maintaining by them. Very 3 out of 5 occations this buses comes same time then there will be a half hour break. I faced lots of trouble with best buses. Plz do take immediate actions on best buses...

My sister who’s a senior citizen and having knee issues was travelling from dadar to koperkhairane by bus number 521 was treated arrogantly by bus driver today (3rd august 2019) at late night hour at 2320 and he took her one stop ahead from sector 20 koparkhairane to ghansoli and she was new to this area and we had issues in tracing her and to bring back home at this hour at night. Safety too was issue. She has no idea about the bus registration...

We are happy that u reduce the fare of bus to Rs.5. Now we are facing issue with bus frequency. We have to wait atleast for 45 min to get bus. Please increase bus frequency. All public turns to best because of you reduce the charges. We are working people can not wait for bus for long time. Please resolve this problem otherwise people will avoid to travel by bus....

My consumer no [protected] i have paid electricity bill rupees 4440 on 10Aug2019 but i check in app recently amount not credited.
Txn ref no MK[protected] plz check this i m request to u that this amount 4440 rs not added in next bill
Check the consumer no and txn reference no if found all ok plz updates to all details so i pay the next bills continuously
I have paid this amount 4440 rs on 10Aug 2019 but till time...

Yesterday, i caught bus no. 241 from laxmi industrial estate andheri west at around 6.05 pm. Till bus reached to lokhandwala complex junction both conductor and driver was discussing whether they can go ahead or not, as there was smell of oil from bus engine. Conductor told passengers that bus will be going till goregaon bus depot, hence no passengers get in the bus from adarsh nagar to anand nagar. But driver stop the bus near to mega mall...

I am a daily traveler of 492ltd. Many times it changes it's destination till cadbury/teen hath naka specially at 5:00 pm. We all need to wait for another to come for atleast 45 mins. Who allowed them to change the bus destination.

As this is the only bus till garden court, we need to face heavy rush, wasting a lot of the time in waiting for the bus.

I request you to take action against it. And please try to...

From mahalaxmi station to acharya aatre chowk (Worli naka) there are 7 buses running 154, 164, 165, 172, 351, 124 and 82 i want to suggest them that there is no proper frequency is maintaining by them, every 5 to 10 minutes buses comes on this route but from last 1 month and same problem i have today with best buses there are no one bus in the morning pickup time from 10:10 am to 10:40 am. (Means from half hour there is no bus - attached...

Date 19th august 2019 @ 10:10 am
From mahalaxmi station to acharya aatre chowk (Worli naka) there are 7 buses running 154, 164, 165, 172, 351, 124 and 82 i want to suggest them that there is no proper frequency is maintaining by them, every 5 to 10 minutes buses comes on this route but from last 1 month and same problem i have today with best buses there are no one bus in the morning pickup time from 10:10 am to 10:40 am. (Means from...

Dear sir,
This is to inform you that one of your driver has damaged our company vehicle due to his rash and negligent driving request you to please take necessary action against the driver this incident has happened near bisleri company andheri (East) western express high highway all we could register was the no of your vehicle mh 01 la 5384.

Ps: if required we can share video of the damage caused....