B.E.S.T. Undertaking Complaints & Reviews

C-60 best bus from deonar to borivali is not coming on time everyday (Morning & evening schedule). While asking to authorities, they said that due to ticket machine is under maintainance, so resulted in bus cancellation & delay. Due to this, we reached late to office everyday.

I kindly request you to please take the necessary action immediately. If the same problem continues, then we all report the same issue to higher authorities.

Also inform best staff to talk with us politely. Keep in mind, your best is committed to give us the service.

C/n[protected]
Genuji b. Deshnehare
Abhudaynagar kalachowki-33

Previous bill is paid. Reciept is also attatched with last bill but amount is declared unpaid in the bill of this month
We wish that b. E. S. T will provide corrected
Bill to us and every customer if it wouldn't then customer will pay unnecessarily pay
Inappropriate amount due to negligence

I am a college going student. Yesterday i went to railway station (In hathras) with my sister. My younger brother (Aged 15) was there with us to drop us. As we are not being aware about railway rules (Regarding platform tickets) and even approx 90% of the population is not aware about this rule. After me and my sister moved to our train and my younger brother was going back to home, he was pulled by a t. T. Of that station as the t. T. Hold his collar. My brother was pulled to the office and there they (T. T. And one more person was there) started using abusing language with my brother and also they started using abusing words about my family. One of them blackmailed my brother to submit panalty or to go to jail (Acc. To rules person below 18 can not be sent to jail). Afterwards my brother was slapped by that t. T.. After doing all this with my brother they forced him to pay a panalty and he did so and there was no receipt for that. According to me this is all just a way for him to earn an amount. I request to take fast action against such t. T. Because he tortured my 15 year old brother mentally as well as physically. Thank you

I am residing at 2nd october co-op. Hsg. Soch.in room no. 304, opp. Ambekar colony, g. D. Ambekar marg, parel village, mumbai 400012. For last 3 hours there is no electricity supply not only at my room but others also facing the same problem. Please look into the matter and solve this issue as soon as possible. I came to understand that society committee has already raise the complaint. Thanks and regards jagdish tambe. Mobile no.[protected]

Dear sir,
My self dipak dhakate working in jet airways as an engineer, i daily go to the sahar airport by 365 bus but it never come and leave on time, when i asked about that to that sky blue colour shirt supervisor, the y daily give me the same reason as because of traffic jammed, but i don't think daily same problems occurred because rest of all bus come and go on time by same route like 332 nd all... Only why 365 facing that problem... I want an answer.
And today i asked about the same to 1 supervisor, they told me that "me bus kya jeb me leke ghumta hu kya"... U tell me is this a languages to talk to public.
I want to register my coming, any want a positive solutions
And please don't ignore this, or else i have to visit some higher authority for that.
Thank you

Regards
Dipak dhakate

Dear sir / madam,

Every day we are waiting since 5.45pm till 6.15pm for bust 313. None of the single bus from the route santacruz to kurla arrived. This is so freaking hectic. And this isn't first time happening here, it's if you got the bus within 5 min you are lucky kind of case even in the morning from 7.55 to 8.15 also same thing happened.
Request you to please increase bus frequency for kurla to santacruz and santacruz to kurla and take actions on these complaints as soon as possible.

Thanks & regards,
Sarika kitlekar.

Dear sir /madam,

The pavement cable in front of the society's gate was excavated for repair. After the cable was repaired for weeks, the sidewalk was kept in place without repair. Therefore, members of the society and pedestrians are very much troubled.

Please lav it pavement repairs

Thanks & regards,
Sanjay chavan
(Manager-[protected])
For sea breeze chs ltd,
81, mori road, mahim (W)-400016

I have paid bill for consumer mumber[protected]*1 on 21st sep 17 rs. 3100
2 days back i have received electricity supply disconnection letter along with current bill. It says that i have to rs. 3092 on of before 27 sep 17 otherwise our supply will get disconnected

You are requested to consider our payment which already paid on 21st sep and its showing paid online. To avoid unnecessary situation you are requested to update this in your system and not to disconnect the supply
I tried on your customer care number but it is not getting connected.

Consumer no[protected]
Meter no - c043223

I would like to bring it to your notice the discrepancy in my bill. I am quite shocked to receive the bills with such huge amounts. Reason behind writing this complaint is because i have very limited electrically equipment which is used daily, more over i dont have tv, ac, water heater, computer for bill to be so high?? Only thing thats been used are fan, led tube-light and a refrigerator?

I demand for an investigation on this asap because i dont agree with the bills we received. My neighbor max bill comes to less than 500 and i am getting three times their bill? It is unacceptable and i want an answer on this asap.

Waiting for immediate action. Thanking you in advance.

Sincerely,
Nasir suleman khan.

Hello

This is to inform you cable fault van no mh-01 an2650 attached photo of the drive has misbehaved yesterday as he bypassed his van on our 2 wheeler we have felt down from our vehicle.
He said do what ever you want, you don't know who i am??

Attached his photo take yesterday even around i. E. 25th september 2017 at 7.03 pm, at near sp chavan signal general jangannath bhosle road,

I wanted to know in best don's are working they dont have a fear of any misbehavior

Awaiting your reply

R/s
I applied for best bus monthly on 5th of sept online. I didn't get till the today. Month is going to complete within 10 days, then what is d use of my pass.
Please i don't want my pass n please return my money. Otherwise i will file complaint in consumer forum.
It is totally inconvenience for person like me working in jj hospital mumbai.
Do needful

Thanking you

Dr. Amol kapse
Jj hospital mumbai
[protected]

From malad station to bhoomi complex there are only 1 buses running 622. I want to suggest them that there is no proper frequancy is maintaining by them. Every 3 out of 5 occations this buses comes same time then there will be a half hour break. Also their drivers & conductors are very careless specially 622 long route buses. I faced lots of trouble with best buses. Some time i also argued with conductors regarding this, plz take some serious actions immediately on best buses we public have to face lots of trouble because their drivers & conductors are very careless.
On weekends also frequancy is very less, some this buslike 205, 210 whos last stop dahisar bridge some time they runs till chincholi bundur or orlem church (210) why they are wasting petrol to run for such short distances. I observe this buses for short distance they never had passangers, plz do take immediate actions on best buses

I'm a student cum trainee at the godrej company, so i am used to travel through bus no. 373 - mahul village to vaishali nagar. I am used to get this bus from chembur naka (Swami vivekananda chowk) in between 8 am - 9 am but as per schedule this bus should come at 08:05 am, 08:25 am. But it never comes on time so please let the buses come as per this schedule. Please do needful.

THe last three bills have been

Jan 2017 . Rs. 3, 291
Mar 2017 . Rs. 6, 921
April 2017 . Rs. 9, 818
May 2017 Rs. 12, 620
June 2017 . Rs. 9, 060
August 2017Rs. 12610

The latest bill is Rs. 21, 150 - there is something WRONG - please check - I will not pay such a high amount because I feel there is something seriously incorrect about this bill / usage.

Sarang Panchal
[protected]

I am a student who travels from Andheri(W) to Jogeshwari (E) in bus no 425 with many other students and working commuters.This bus has a very low frequency it comes after every hour.I wish you understand that waiting for an hour is quite to much from our daily schedule and you would dispatch more buses of no 425 frequently so there won't be long waiting hour's and no more crowded buses.Thank You.

Respected Manager

This is to inform you, Complaint regarding 10 Number BUS service. We, almost more than 15 passengers regular facing a problem of cancellation of 10 number service.

We all are using the office timing services in between 8.20-9 .00 AM (on kamani Bustop)and also 6.45-7.30 PM
in this weekend 3 days BEST simply cancelled the 8.30 service and the bus is coming only after 9.30 AM how can we relay your best service, this is not happened in this week its a regular comments from the depot that there is staff shortage and we cancelled .
But sir on this route there is only One bus and also the interval of service is 1 Hour. So how can you cancel this service due to staff shortage
And also on the evening there was a bus in between 7.00 -7.30 pm (coming on Zachariah bunder) but in this week there were no Buses came on this timing the bust came after 8.20 PM Only it means they simply cancelled one service.
So plz take any action favour to the Passengers

The c-71 bus departing from mahim depot has one hour gap in the mornings. On 8 sep 2017, the c-71 bus departed the mahim depot at 8:15am and the next departed around 9:15am. I would recommend that in the morning time buses should be frequent and on time as we need to go to work. Previously the c-71 bus used to be after every 20 minutes in the morning.

The bus no.110 at vidyalankar institute, antop village wadala stops in front of vidyalankar institute entry / exit gate and takes reverse turn infront of the entry / exit gate which is very dangerous for the students of the college. The students are entering the college premises and the buses are taking reverse turn exactly from where these students and enters and exits the college. Even the conductor is inside the bus and not concern whether there is any person or student behind the bus while taking the reverse turn. Even a single jurk of the bus can harm the life of a person who is standing infront of the college gate or entering the gate.

It is therefore a humble request to kindly shift the busstop to near by place or near dosti acres to avoid untoward incident.

Moreover, the entrance is fully blocked by these buses and there is no space for the vehicles to move or enter the gate of the institute.

Early action in this matter is expected.

We are working at hinduja hospital in medical sections. We board a bus from dadar police station to citylight cinema. We are facing a lot of problem during peak working hours i. E. From 8.00 a. M. To 11 a. M. There are lot of buses going to wadala e. G. 110, 357, 351, 151, the frequencies of these buses are 4-5 times more than the bus, which are going to citylight cinema. Being working in medical sections, we have to reach our hospital on time as our work is patient related.in view of the above, we request you to increase the frequency of the buses which are going from dadar police station to sitaladevi temple.

Thanking you in anticipation.

I am a resident of sion koliwada, mumbai with consumer number[protected]*7. This is to bring to your kind notice the pains we are facing due to non supply / restoration of electricity in our area from aug 29, 2017. Sir (S), i believe, due to very heavy rains the power in our area was disrupted, but the same hasn't yet been restored. I've tried contacting the our fuse as well as fault control centres umpteen times from the above mentioned date itself. I was finally able to get through yesterday after which a complaint number was allotted to me[protected] at around 9 pm yesterday.

Post the same no once ever contacted me or came for inspection in the area. A large number of people in our area have been living without electric power since. As mentioned above, no one from the fault as well as fuse control centres have been picking the call (If needed, can furnish my cdr for confirmation).

I've been compelled to finally write this mail to your kind selfs as my last resort to contact. I've never had any issues with the best's service ever before. I literally beg you to kindly look into our situation and depute someone for our woes. Would be waiting for your prompt and positive reply.