B.E.S.T. Undertaking Complaints & Reviews

Dear, sir
This is to inform you that i am regular travel to sangrila biskrt company to 3 hat naka the menltion problem, is that perticular bus driver (No 499) bus no plat mh 01 0814 is not stop at locution. And if we aks them for explanation they are miss behaving any contain wrong words.
Please do the meed full asap


Thanks& regads

Shubhangi m. Sawant.

To,
The public relations officer,
Best,
Electric house,
Colaba - 400 001

Dear sir,

Above said vehicle number mh-01-l-9303 banged my i10 which was parked in a parking spot at mahim (Next to paradise cinema) at approx. 11:00 pm on 5th june 2016

Few people from the shops noted down the number and informed me the next morning

As you can see from the photographs it has been severely damaged and complete blame lies with the driver

I need a response from your end on the action taken on the same

Looking forward to your earliest response

1)Consumer no.[protected]*0
2)Consumer name - Smt Chhaya Kashinath Bandkar
3)No action till date on complaint dated 1st Dec 2015 (Details in image below)
4)Complaint -Electric Meter having capacity 2.5Amp & other meters in a cabin are electronic meters having capacity 10Amp & more.
5)Electric meter is more than 30yrs old

Address:Room No. B/43, Shastri Nagar, Near Shiv Temple, Pratiksha Nagar, Sion Koliwada, Mumbai 400022

Since last two days there is no electric supply in CGS Colony, Sector-2, Antop Hill, Mumbai -37 at midnight. Yesterday after one hour light came. Today since last half an hour there is no light. Tomorrow I am going to lodge complaint in ministry level and media too. I dont know what is problem. But problem might be just forI one day. Regular problem is doubtful. Hence clear the problem within short period or face tomorrow media and ministry.

I don't know what to say to B.E.S.T about the electricity cut off, may be they are getting big fat money from big companies to cut off the power of our area and transfer the same to big people, Some officials are really a waste doing nothing at work, and just putting the company down and down, B.E.S.T can you please wake up now what's going on making poor people fool and cheating with them please stop it for god sake .

Dear sir,

Thank you so much for running bus no-353, unfortunately buses are running irregular at the time of pick hours. Unnecessary pass holders are facing problem. As pass holders are making advance payment to best. Over and above you reduce the frequency of regular buses. Your general manager is making complained that best is not making profit. How you will get the passengers in such type of situation.

I hope you will think over it and definitely you will improve management system.

Dear sir.

I am alka nandaram gorde my consumer no[protected]*4
Every month we are receiving high month last month we have gone to village for 10 days our home is full close still our this month bill is 2080 and last month is 2050 this is very high bill i request please check our meter an decrease our bill and send us honest bill every month just before 6 month i have give the high bill request but day by day our bill is going increase no one is giving solution our light use is very low still receiving high bill

To,
The Best Bus consumer complaint department,

I am Kishnendra Kumar Prasad and the incident happened with me today and i came to know that Best Bus Ticket Conductor and Ticket Checker dont have manner to talk with the passenger.

This incident happened with me when I was travelling by Best Bus no : 441 from Goregaon Virwaani Bus Stop to Saidham Kandivali Bus Stop. As I was not well and having problem of epilepsy I got into the Bus and sat at the front seat of the Bus . And waited for the ticket conductor to give me a ticket. As I was not well and I was not able to talk properly and my body and head was shivering . When the ticket conductor came I just asked him to give me a ticket for Saidham Kandivali Bus Stop but then ticket checker came and The ticket conductor told me that Ki abhi ticket nahin dunga humare saahab aa gaay hai I was not able to talk properly as I am a epileptic patient . He told me that i have to pay fine but as I was paying for a ticket then why they have told me to pay fine. I was not well I also told ticket checker and ticket conductor that I am a epileptic patient then seeing my condition also they told me aisa toh sab karte hain . Ticket checker told me sab aisey hi acting karte hain jab pakdhe jaate hain. I was not able to pronounce my name also . I showed them my medicines then the ticket checker told Aisey toh sab hi medicines rakhte hain. I showed my company health card on which its meintioned that I am having fits (Epilepsy) but then also So is this the way best conductors, ticket checkers are that they dont know how to talk with a passenger who not in condition to talk also. Shame on all Best Bus Employees . How these best give jobs to such misbehaviour peoples. And In that condition also I paid the extra charge from virvaani to Saidham to ticket checker but they didnt shaw my condition.

SUB: Bills are not delivered at our house.

I had complained last month in the billing department on the 4th floor regarding the person not delivering the electric bills from the past 3 months and I was told that there are many complaints against him by many other persons, I have to go every month for collecting my duplicate bills whereby I am loose 2/3 hours at your office as I was operated for a by pass surgery last year and I am not keeping well.

I have also to pay extra late charges which amounts to Rs300.00 to Rs.400.00 every month as also you charge me service charges but do not deliver the bills.

Again this month I have not received the bill and the due date may be around 15th of May 2016.

I request you to credit my account No[protected] *3

Please treat this as urgent matter and do the needful at the earliest.
Awaiting for your reply.

Thanking You.

Yours In Don Bosco
Kailash B. Parekh - [protected]

Dear sir / madam,

Again i request you to change mobile no [protected] in your system.

I am not using best electricity. Your all best electricity related messages send on my above no.

"your mobile no. Is furnished against electricity con. No.[protected].
For correction in mobile no., if any, contact on 22843939 or visit www.bestundertaking.net "

This message came from bestsm on 28th april 2016 @ 07:38pm

Again this type of msg i received on 28th april 2016 @ 07:38pm

Kindly request you to correct mobile number in your system. &
Take serious action on above matter...

Customer name:pravin s saple & others
This customer is using unauthorized & illegally my mobile number.
This one is last mail to you. If you not take any serious action against this fraud person i am going to file written complain against best undertaking & pravin s. Saple & others in police station.

This is in regard to the BEST buses which are never on time. The BEST bus No.52 for the past 6 months is not on time. The 9 o clock bus from the depot itself leaves at 9.45. THere is 45 minutes to an hour difference and then 10.0 clock bus from the depot itself leaves at 11. o clock. Today there was no bus for 1 and half hour.It cause lot of inconvenience to BEST commuters who go to job from that route.

Dear Sir(s),

I have been receiving an average of Bill Amount ranging from INR 2700 p.m to INR 6300 p.m since past one and half year.

After visiting BEST Wadala Office, our complaints were not accepted by the Officer Incharge.

I request you to kindly accept my complaint to check my meter.

Hoping this complaint to be accepted by B.E.S.T Officials.

I stay at Malwani and travel till Malad depot everyday for my office. This happened two weeks ago(first week of Apr 16) when i was trying to board 459 bus (MH 01 9869) at around 12 noon when the driver of the bus was making nasty faces looking at me before the bus could stop at the bus stop. I boarded the bus and while i was getting down the bus still he was the same, he was continuously staring at me, singing song and also was passing comment when I was deboarding the bus. Drivers should concentrate on road not on the girls who are boarding or deboarding the buses.This type of bus drivers are not expected to be a part of public transport. They are not even liable to be a part of any transport.

I would request you to take appropriate action against such burglars who dont have manners how to behave in public.

Dear sir,
My consumer no.[protected]*4
Meter no. 798392
Residential lt - l,

Address: smt j.Syed beevi
6b, gr fl indira chawl sant
Kakkaya marg dharavi x
Road mumbai 400017
Mobile - [protected]


In the month of april meter reading was wrongly enter today iam checking my meter shows only 2743 dt. 17.4.16.

This is very much wrong one who recording meter. We can't afford to pay rs.3800/- as my monthly average bill rs 800/-

Dear Sir,

Yesterday while travelling to office I came to know that the services of Bus no.484 will be stopped w.e.f 1st May 2016. However I was very surprised to know that the route is being stopped because the bus is not generating any revenue. I would like to inform you that this is the only bus from Mulund East - Thane Pawar Nagar and there are many passengers who are having only this bus as an option to reach their offices on time.
This bus goes full always atleast on weekdays, infact commuters wanted the bus frequency to be increased.

Request you to please rethink over this decision and do not stop the services of this bus. Also do let us know what needs to be done as commuters from our side to keep the services started.

Awaiting your positive reply.

Regards,
Sushant Redkar

Dear sir / madam,
I had send written complain in mail so many times to best electricity for change mobile number in their system which was misusing by best's customer details are given below.
This voda number is registered on my name & address. But best board bill related messages send me.

Kindly request you to take necessary & serious action on above complain.

Account number:[protected]., customer name: pravin s saple & others
Mobile number:[protected],
Address:- r:57;f:3;w:;p:4;sharda chawl;off dr d bhadakamkar marg;topiwala lane;, ;grant road; mumbai - pin:400007
Division: south ward:4, cycle:11,

My consumer number is [protected].
I have received bill of rs 7830.00 for march 2016, which is more than double my usual monthly bill.
My earlier bill of february 2016 was rs 3510.00 the meter reading for that bill was 390 units (Meter reading[protected]. The amount was paid on 14th march 2016.
In the march bill the meter reading is for 1090 units (Meter reading[protected]. Hence, the number o[censored]nits is wrongly charged. The meter reading should be[protected] so only 325 units should have been charged instead of 1090 units.
Please refund me the excess amount charged immediately.

Dear Sir,

This regarding high Electricity bill in our office Premises.

We are getting very high electricity bill and we already complaint in BEST Office of which we do not see any action taken yet by BEST.

We like to know maximum reaction for Complaint.

Regards
Ramesh
[protected]
36/38 miskin Mansion
khetwadi 10 lane.
Mumbai 400004

The metre number is not displaying properly. Please send some one to repair-(meter no. N108550 / consumer no.[protected]*6)

Request you to change the language of our Electricity bill from Marathi to English as it is difficult for me to understand the existing language.

Following up with the department, but no body is helping