B.E.S.T. Undertaking Complaints & Reviews

Please note that Over the last few months we have been having recurrent problems with the electricity tripping in the house. I had reported the matter to the Society and had the Society electrician visit the place. I understand from the electrician that this problem is probably due to the BEST cut-outs that seem to have been taken out at an earlier date and haven't been replaced - power connection seems to be connected through some loose...

There are no or very few buses between 7 pm and 8.15 pm on route no 310 going to kurla stn from bharat nagar stop. as a result, there is always a crowd on the stop. also most buses ply upto MTNL only, which are useless for commuters going to kurla station. Please, therefore, increase frequency of 310 buses in the evenings from bharat nagar to kurla stn. Also, please make BKC 2 bus stop at bharat nagar stop for while going to kurla station,...

BEST Bus no : MH01-L-9301 dashed my car near jogeshwari/ ambolinaka andheri S.V Road signal and thus broke my side mirror, dented my left side front and back door completely.my car i20 - MH14-CC-4867. They do these things purposely just to harass the people. please compensate me 50000/- Rs and take action against the driver. Please check the file attachments for your information. MORTH/E/2013/00662...

Today, after 07.15 am at Garden Court bus stop, there was not a single bus which plied until 8.40. It means for more than 1 hr, there was no bus. Usually, the frequency is every 20 min but this also sometimes erratic. Dear Sir, this is indeed a profitable route for you, m sure you agree...the bus even with a gap of just 15-20 min, goes packed from the starting point itself and does become emply almost till the last stop. Yet, you...

this is with reference to the Bus no 206 that operates form IC colony to charkop depot. the bus which i am complaining reaches kandivli station at about 6:00 to 06:10 pm in evening.

the bus is normally late and so the bus driver and conducter are always irritated. they keep on shouting at evryone. even if we are climbing they yell that another bus is coming behind, catch it. Same is the case when someone tries to catch bus...

Dear Sir,

I everyday travel between Kandivali Village to Borivali(W) station.

Today (19th June 2013 - Wednesday), I Mrs Kothari (Contact [protected]), along with a few more passengers was standing and was waiting for the bus number 204 (Dahisar route) (Scheduled time 5.29 PM) at the bus stop of Kandivali Village. The said bus (Bus No 204 - Routing to Dahisar) scheduled at 5.29 PM came and was completely empty....

Sir pls note there very less bus frquency of bus no 392 from pmgp colony to vikhroli
pls make it frquent after every 15 minutes

Same as in the evening from jb nagar all the buses going to the stn is so much crowded ,ladies can't get in
either u run special buses for ladies or make the buses frequency more.
I start at 6 pm and reach at 9 pm
pls do the needful as in rainy season it is very difficult...

This incidence took place on 13th June 2013.
I was waiting for the bus at charkop, kandivli bus stop.
It was raining heavily at that time so i could not take out money for ticket.

The bus came after some time and i got in. Bus was not much crowded.
Conductor was standing near back door and he was asking for ticket as soon as people are getting in.

Since I had two bags and an umbrella with...

BEST's Cashless Card makes customers cashless.
BEST has launched a cashless scheme whereby a customer has to buy a photo-ID smart card costing Rs. 25/-, He has to top up some amount for which he gets an incentive of 5%, but shockingly Rs. 50/- has to be maintained as minimum balance and no one knows what happens to this amount. The Depot people who top-up the amount are clueless as to what this Rs. 50/- about or whether we will...

Dear sir,
I was driving from home to office (wadala to parel) today, I.E. 23 jan 2013 at 9.50 a.M. A speeding best driver (vehicle no mh01la5815 - route 272 bus) drove so rash and speedy- would have actually crushed me. Despite honking for life, he kept driving speedily - and would have crushed 2 other bikers. Despite this, he didnt slow down! this could have caused a massive accident today with at least 5 people being killed, including...

Respected Sir,

This is regarding excess electric bill we are getting sine June 2012. We are
receiving monthly electric bill of more than 2500 Rs. Before June 2012 it use to come between 35 - 200 Rs. I want to know why this sudden hike.

We are just 2 ppl leaving at B - 111 Chandralok, teen batti, near Manavr mandir school, malabar hill, mumbai - 400006.

Both o[censored]s are working ppl and there...

Dated:29/10/2012

Dear Sir,

To,

The Manager
BEST UNDERTAKING
Electricity Bill Department
Mumbai.

Subject:Electric bill no:[protected]*2 cycle N/GN/07 DATE 16/10/2012 AMOUNT Rs 2069


Respected Sir.

To the electric bill meter section department requesting to look into the matter which meter no [protected] cycle n/gn/07. Past last...

This mail refers to the complaint against BEST bus driver - 525 Dindoshi bus (starts at 8:40am from APMC)

I travel by BEST bus 525 Ltd APMC to Dindoshi everyday.

Since last 1.5 months all passengers are observing that the driver of the above mentioned bus drives bus in a Super Slow Speed. Everyday passengers start complaining and shout at the driver and conductor still he maintains the speed of 10km /hr even...

DATE 01/10/2012 TIME AROUND 10 AM AC BUS 302 RUNNING FROM MULUND TO MAHIM BROKE DOWN -TECHNICAL SNAG IN OPENING THE DOOR WAS TAKEN TO KURLA DEPOT TIME SPENT IN REPAIRING THE SNAG WHICH WAS UNSUCCESSFUL .KEPT THE PASSENGERS WAITING FOR ALMOST 30-40 MINUTES AND STILL NO ALTERNATE BUS WAS PROVIDED. AND THE PASSENGERS WERE LEFT HELPLESS BY THE BEST DEPARTMENT AND HAD TO FIND THEIR OWN WAY TO REACH THEIR DESTINATION .SHAME ON THE BEST MANAGEMENT....

Today, Thursday, 13 September 2012, I boarded a 19 Ltd. bus bearing No. MH 01 L-8440 from the Lalbaug stop at 8.45 a.m. to go to my office at Mantralaya.
The bus was extremely over crowded with passengers standing in two lines in the aisle (gangway). I was the first passenger to board the bus at the Lalbaug stop with many others behind me. The conductor of the bus was standing in the middle of the bus and as soon as he saw me he...

Dear Sir,

In March 2012 I had complained about the frequency of bus no.324. I board the bus from S. V. Road, Bandra and have to go upto Chakala, Andheri. This is the only bus on this route. In the month of August 2012, the bus would come around 8.05 a.m. (the time I board the bus) and would rarely be late, even if it were late, it would come by around 8.20 a.m. However, in the last few days, the 8.05 am bus has not been coming....

This is humble request for increasing the frequency of the Bus Route No.181 (Antop Hill to Seepz). At present, the buses come at an interval of 30 minutes to 1 hour. Large number of Kalina, Vakola commuters will be benefitted if more buses are added on this route. Suggest to increase the frequency by at least adding 1 bus every 10 minutes interval. Have observed that Bus Route No.37 the frequency is so good that there is 1 bus every 5...

Best route no-347 - plying from Gokuldham to goregaon station (Dindoshi Depot)
bus no - MH - 01/ LA 6169 (Dindoshi 272)
Driver Batch No. : 13472
on 20/08/12 Monday, time 7.00 P.M, I was driving my car at gokuldham, goregaon east, mumbai. The best driver was driving roughly and gave side cut on Right side of car thus damaging tail light and scratches on car body.There was no fault on my part.
Request...

The BEST services are deteriorating day by day.
The other day I was travelling to Thane when the Bus moved out of the Charkop, Borivali (West) depot and by the time it reached Gorai depot the conductor realized that his ticket box was not functioning well and halted the Bus at Gorai Depot, the conductor went back to Charkop depot and changed the ticket box therby wasting nearly 30 mins of the passengers.
The other experience...

I am here with a complaint against the BEST undertaking who is looting the consumer as this company is having monopoly in the Electric supply and public bus. I request to the right authority or to the supreme court who have rights to take immediate action against BEST undertaking who give heavy electric bill and the rates are high without any legal formalities completed and also the public bus fare is very high.
I request to the right...