B.E.S.T. Undertaking Complaints & Reviews

Same thing happened to me I Recharged through online I got receipt and it says renewed when I check status from online it showing correct when I go and check with Conductor it says your card is expired I don't know what is best doing? Here is my card number [protected]. Even There is no customer care Number no emailaddress it is very said to best passengers. I recharged on july 19...

I am regular travelling by route no.707 and my observation is that frequency of route no.707 is very irregular, in the evening time we will not getting bus within a hours.

This is not one day problem it is regular problem we are not getting Bus of route No.707 within hour in evening time so my humble request to you to regularize the frequency of route no.707 and see that we will get bus at least within 15 min to 30 min br...

Dear Sir

as Schools are started Students want to take bus passes but issuing authority at mulund bus aagar not guiding Students properly, even for small mistakes they are sending studnts back to start same porcedure again.Officer who Signs the form takes lunch from 12.30 to 2.00pm while students are standing in que waiting for him for long time . but does not care for them. best authority should display all necessary condition...

Same experience we r getting at Divine high school bus top at Andheri east. Every day between 6.10pm to 7.00pm buses are packed in back side.
one or two person can catch the bus & for ladies no one can catch. We around 8-9 ladies stand for around 45minutes. Many times bus driver never stop the bus at bus stop. Conductor stand onlyin back side & never ask passenger to move. Yesterday bus no 185, 533, 443 & some other not...

Dear Sir / Madam,

I am travelling by BEST Bus No. 209 from Borivali station to Jiwalapada bus stop. Conductor of the Bus always gives ticket from Thakur Cinema to Borivali and is charging Rs.10. Fact of the case is that the distance between Borivali station to Jiwalapada bus stop is less than 3 KM and accordingly Ticket fare should be Rs. 7 as per the new fare chares. When I complained this thing to the Conductor, they are...

RS.35/- ONLY BILL FROM JULY TO OCTOBER, 2011, REGISTERED COMPLAINT FOR FAULTY METER IN SEPT,2011 BUT NO RESPONSE.

THEN SUDDENLY RS. 14000/- BILL FOR NOVEMBER,2011. COMPLAINT FOR FAULTY METER MADE AGAIN AND REQUEST FOR CREDIT , BUT BEST OFFICIAL SAID MTERER IS OK. NO CREDIT GIVEN.

THEN FEBRUARY,2012 BILL WAS RS.101/- AND MARCH,2012 BILL FOR RS.1077/-. AGAIN MADE COMPLAINT FOR FAULTY METER BUT NO RESPONSE....

Dear Sir,

I was just returning from Borivali to Mulund by A/C bust No.1185, on date 19/04/12 at 22.05 ( Departure from Borivali). I was complitely surprised that BEST A/C was not working at all. People on the bus start getting suffocate and sweating. I complaint to bus conductor Batch no. 182072 about. He showed me one reciept which was mentioning that BUS A/C is working all right and OK just 5 min before by authrised person...

I Boarded the Bus No 302 and Bus no MH 01 AP 1064 and the bus conductor name Washim and his I'd no 88888 was very rude as he had given me a wrong ticket where in a ticket from vikhroli aagaar to mulund check naka is 25 rs but he gave me a ticket of 30 rs from vikrohli aagaar to marathon chowk and when I told him that he has given me a wrong ticket, he started speaking rubbish and was very rude and was blaming me only that you don't...

Compalaint against BEST management
On 06/03/2012 at 12.30 pm the semi low floor Bus of Route No 50 while going towards Bhaucha Dhakka near Dockyard railway Station after passing below the railway track while coming on to the P Demallo road at the cross junction took right turn on RED Signal.
The Incident is brought to your kind attention as an example to show that practice of signal violation is continued by your drivers and...

BEST 260 crore of Violation/Complaint cases
BEST might be having Aprox 260 Crores cases of violation/complaint in a year. Still BEST. ( for Customer dissatisfaction )
The following calculation will shows the complaint cases not registered and controlled by you.
(A) At bus speed of 15Km/hr for Daily Run of 16 hrs is 240 Km.
Total stops 240*3=720
Not halting on parking lane at stop (Min 50%) 360br...

Fifth Complaint-Unsafe, Dangerous, Traffic Rules violation and accident prone Bus operation.
1. The buses start and stop with a jerk. Even when the passengers are hanging out conductor hurriedly rings the proceed bell although he is bound to ensure that passenger is not even on the footboard stairs and reached the standing placed marked. The drivers too change the gear and start even when the passenger is completely got down although...

Fourth complaint- Womans sexual harassment and non safety of children by BEST.
By not providing entry to woman and children from the front door BEST are creating circumstances of Woman sexual harassment by some mischievous male passengers and non safety of children. A door in the middle may be constructed behind front wheel after front three seats clearly demarcating space in the bus for ladies passengers. While male passengers will...

Third Complaint-Rule violating, dangers, disrespectful, customer dissatisfactory service
1. Regarding the poor, dangers, disrespectful, harmful, customer dissatisfactory and rules violating bus service operated by BEST organisation it is their prima facie responsibility to ensure proper and consumer satisfactory service.
2. It is obligatory on BEST part that they should exercise sufficient control over their staff and evolving...

Dear Sir,

I( Mrs Bina) want to draw your attention towards the conductor of bus no 324. I boarded the BEST bus at Agar bazar( near Sidhi Vinayak) at about 12.05 PM on 10.3.12. I purchased a ticket of Rs 40/ as i was to go to Chandiwali and return back.My Ticket no was [protected] dt 10.3.12 time 12.09.56. While returnig back to Agar Bazar I boarded a bus 409 by ( bus MH01 L8822) upto Marol Naka at 17.24.04 time, when I showed...

Hi,
I shahid Mohammed Qasim Surve have received an amount of Rs 37,780 as electric bill for the month of Jan-2012. When the same was discussed with the officer sitting in BEST office he verbally said that the bill is not correct, there is some problem with the meter but he was not clear what was the problem and simply said that you just pay the bill everything will be corrected and the amount will be adjusted in the next bill. I didn’t...

Respected Sir / Madam,

I renewed my bus pass on 03rd Feb'12 & on 06Th Feb'12 some how i lost it. When went to Aware Depot requesting for new Smart card, They denied saying you have to apply for new bus pass again which is not possible for a Middle class people. And when asked for Complaint / Suggestion box he said Their is noThing as such in our depot. It was being 3days only i renewed my bus pass which is from...

It is been very frustrating for not having regular bus service of route No.348 LTD. at Chunabhatti BEST Depot,especially between 9.00 AM to 10.00 AM. Many people from different organisation like MHADA, MMRDA,MSEB,ONGC,etc. have to attend the office before 10.00 AM, but during this crucial time the BUS service is found to be very useless. Passengers are victimised mentally as well as financially by using Auto or Taxi. We have complaint several...

AC bus No.AS-525

I am frequently travel by BEST AS-525 from Jogeshwari to Mhape L&T Infotech.

The frequency for bus route AS-525 in the evenings is very irregular.many time AC buses doesn't come till
L&T Infotech which is the last stop.
From last 2 Month at around 6.30pm but there was no buses till 7.35pm.
Many people were got frustrated.
When asked at the depot...

hello

i vinayak naik i got selected for jr. draughtsman post in brihan mumbai electric supply from the exam they conducted, further i paid 25 rs. medical fees for medical examination,i went to mumbai central best depo to submit the form , the person who seats on counter gave me date 30/01/2012, i appeared on that day but he was not ready to take my medical he was giving me lame excuses that i came late and all ,then he said...

First Complaint
On 11/11/2010 the bus of route no 50 for Bhaucha Dhakka arrived at Jijamata Udyan Byculla at 16.18 after approximately one hour. Normally the frequency is at 30 minutes. Such poor service is totally unsatisfactory. The frequency time and Bus timing should be written on the Bus stop so that people should not wait for the Bus and west their time. Will the BEST has any explanation?
Second Complaint cum Suggestion...