Bewakoof Brands Complaints & Reviews

Hi, i had placed an order for an t-shirt from bewakoof.com (On 12th sept 2019) and i had received the order on time (On 17th sept). T-shirt didn't fit to me. I had to return the product (On 18th october).
My money has not been refunded yet. I have sent several mails to their customer care, but receiver not response. Order no : 30313910
They have a very poor customer service. Please help.

My order is coming but i am not available that time but i want my order is back. My order is ofd lock. And dilevery boy was coming to deliver my order but not call me or not given any information about my order. I want my order is delivered now or some time and the delivery boy contact me. And deliver my order in my address please contact me [protected].
My order i'd is 30513523.

Please as soon as

My complaint is regarding five orders which are classified below according to the issues:

Late refund:
1) order id: 30525239
2) order id :30525238
3) order id :30525220

The above three orders were ordered on 19th september. The delivery was recieved by me on 21st september and due to a size issue i returned them on 22nd september and chose the option to refund the amount to my bewakoof wallet so that i can order the same items of the suitable size for me asap. However, it has been 4 days that the refund has not been recieved. A mail was dropped previously for the same issue and the reply i recieved was that it takes 12-15 days for the refund. The purpose for which the clothes were purchased was the festive season that is coming up. 12-15 days later, the festive days are getting over. This timeline given by bewakoof is highly inefficient and illogical for a customer to be be retained by bewakoof. How can it take 12-15 days for a refund especially when further purchases of a customer depend on it? Extremely disappointed.

Late delivery:
1) order id :30525031
2) order id :30525010

The above two orders were supposed to be delivered by 24th september but no notification has yet come regarding the order. When tracked, it says the order is in manifest. There is no notification regarding the order nor is the tracking saying where the order currently is.

Overall, an extremely disappointing experience from bewakoof.com. There is no customer care phone number and there are automated chatbots to answer queries for a customer who needs support.
Bewakoof could have been an amazing initiative but unfortunately is one of the worst customer relationships management examples in this country. Bewakoof.com will not be suggested by me to any colleague, friend or relative. Being in one of the most premier business schools of the country, i will make sure bewakoof.com gets highlighted as a bad example in the arena of business. It is highly shameful that indian startups are not customer oriented.

Shame on you bewakoof.com

In case you have any desire to resolve the issues, the screenshots of the order are attached below.in case swift resolution does not take place, the issue will be taken up on social media.

I ordered a t-shirt for my brother on 01 september from bewakoof.com through app and completed payment through debit card, but till now i didn't get that product and when tracking it showing delivered. I complained so many times to them through chatbox and mail but they aren't responding... My order i'd is 29760998... Please help to get my money back.

I ordered a t-shirt on 4th of september and got the parcel on 6th of september, and when i opened the parcel the t-shirt was totally different from what i ordered, i raised a complain on bewakoof application and they accepted my complaint and arranged a pickup of the parcel, on 7th of september they picked the parcel and on the application they are giving a date of 12 to 15 days from the date of pickup for processing the refund, now its been 17 days and i have not got any response from them, i keep on mailing them everyday but not get reply of any of my mails.
Order id[protected]
Gmail - [protected]@gmail.com

I ordered two t shirt worth 259 each. After payment I received the product. Thn I proceed it for return. Order no.s are
29854601
29637286
Dress has been picked up. It has been more than 20 days of return. I have not received my refund. It is in transit state since 19 days. Main thing is that there response is nil. Same messages are forwarded to everyone. U don't have costumer care no. Also . We can't contact you. Nice game. I will never buy anything from this app.
Please refund my money.

I have ordered a t-shirt from bewakoof but the due to oversized size of it, i have returned it but after that he took the order from my place but not yet credited the amount in my account nor he has given it to me as in hard cash. I have checked my bewakoof wallet a number of times but they have not credited the money and even if i order now there is no such thing that you have paid earlier you don’t have to pay now thing. This results to dissatisfaction amd disgust amongst us.

Hi team, there were 3 orders returned by me in the month of August and now its been a month and I haven't recieved the refund.
I have been following up on the bewakoof support email id as they do not have contact number to call them directly, and they aren't responding me.
This is being very pathetic situation and now i feel helpless that why did i even shop from them.
My registered contact no and email id in bewakoof website is below:
[protected]
[protected]@gmail.com

Orders returned have been attached here with their order no. It included 2 tshirts and 1 slippers.

Please help me to get this issue resolved asap. Would be grateful

I ordered and returned 2 t-shirts. Bewakoof.com got it collected on sep 11, 2019. I have not heard from them since then. I do have the pick up receipts with me.

Despite enormous chasing and emails, there is no response. They seem to be bug time frauds and theives. They should be immediately shutdown.

I need my money refunded.

The product has been picked up. But till now they didn't refund the amount. Already 6 days gone. I have mailed them so many times but no reply from bewakoof side. I explained all these through bewakoof chat but still no result. There is no customer care number through which we can directly contact them. Kindly take immediate action so that they will refund the amount on an urgent basis...

I ordered a phone case with order id 29344704 on 20th august, and i paid online for it worth rs 276. Later i cancelled it, i received a mail that i will get the refund but i didn't receive it yet it has been 17 days and i email them and message them on facebook, they don't respond to it. They are not refunding my money back. Also they don't provide any contact no., just email id.

They stated that product has been delivered to me and provided one proof it says product delivered to me but i was not there to receive the product neither anyone of my colleagues. Moreover i informed them that delivery status is incorrect. Neither they responded nor their courier services. Atleast respond should be provided. And no number is also provided to call them and their courier service department. This is so much incorrect.

Dear sir/madam,

I am a regular customer of the bewakoof brand and order many products,
Recently i ordered a trouser of rs 1000 and the order was prepaid and i paid the amount through upi, after few days of placing order i got a confirmation of its delivery but i checked it was not deliver to my address and i check with my family members none of them taken the order.

After filing a complaint on there website they ere not replying to the complaint. Please take some strict action regarding them.

The product has been picked up. But till now they didn't refund the amount. Already 15 days gone. I have mailed them so many times but no reply from bewakoof side. I explained all these through bewakoof chat but still no result. There is no customer care number through which we can directly contact them. Kindly take immediate action so that they will refund the amount on an urgent basis.

My order id is 29372833, the order was picked up 3 days ago but the refund hasn’t been processed yet. None of the executives have the audacity to revert or update or respond on this matter despite of me constantly writing to them in emails. This is totally ridiculous & pathetic behaviour and customer corporation by your side. I’d appreciate the refund as soon as possible.

The product has been picked up on 19th august.. Already 10 days gone but the refund amount not credited in the account. I have mailed them so many times but they are no giving any response.. Take serious action against bewakoof.. The worst online shopping app. Very bad experience.. Kindly make arrangements to credit the amount in my account. The product id is 29131225

The product has been picked up on 19th august. Already 10 days gone. But the refund amount not credited in my account till date.. I have mailed so many times but they are not giving any response. The order id is 29131225.. Kindly make arrangements to credit the amount in my account on an urgent basis.. Take serious action against bewakoof brand.. The worst online shopping app i have ever used... Very bad experience.

As courier service of yours recieved my order picked up.. But refund not initiate yet.. It's looks in return status as in-transit.. Already 5 days passed.. So email to your customer care several times but they didn't respond it.. As there is no numbers of bewakoof.com. I feel so scary abt my refund money... I wait for my money.. As ipaid it in order no 29338097 or another one.. So pls convey my regards soon.. Refund to bank account..

Product deliver address was office they tried to deliver on weekends, later on after few days, i got an update the product is delivered successfully but i haven't received any product. I've dropped more than 10 emails and ticket is generated thrice. Still there is no response. Later on, i selected the status as return so that to inform a delivery person that product has not received. Since days i am getting message that delivered couldn't be done. And my office address is very much traceable. I have ordered earlier too which i had received. I dont know what is going on that product. I need my money back.

I have returned a men joggers and it was recieved by the seller but i didn't get my refund of ₹654. I have complained many times but they are not responding. They don't even provide customer care numbers. I have mailed them several times but got no response. Order id[protected]. Registered no - [protected]. It's been more than a month that this whole process has taken and these issues should be resolved quickly. Please look into it.