Bewakoof Brands Complaints & Reviews

Sir pls help me
My product is large size so return request not approve
My money refund karwaye


From Sahil Khan
[protected]

I ordered a hoodie from bewakoof nd the product didnot came as expectec so i had to return the product. The bewakoof assigned a pickup guy for my product but the guy didn't even reach me so far i got a call from courier office that they didn't even recieve a return mail from the company and the bewakoof is showing something else

Company gave a notification on 4th December that two orders ORDER# 46463150 & ORDER# 46462792 were delivered but actually that did not reach me. I immediately contacted them but it is been 8-9 days since and customer care is not really helping. Also I pre purchased a membership with them which I want to cancel seeing their business practice. They are not willing to return that too. So it seems to me to be fully cheat company.

I have ordered Tshirt from Bewakoof.They delivered me poor quality product.I want to return my product and refund the amount.

My prepaid order was supposed to be delivered on 19th November 2021. But the delivery executive got my order on 18th of November 2021. I was not at home on 18th and my phone was switched off because I was in college, and we are not supposed to use phones. They have returned my product to the warehouse, and there is no customer helpline number. I have submitted a query but have received no answer. What do I do? Can they refund my money? Or send the product, home?

I had used coupon PATAKHA while ordering on bewakoof app, the code mentioned, Post delivery of item, cashback of Rs 200 shall be credited to my account/wallet.
It's been 4 days item was delivered to me, I have not received my cashback yet.

Unathorised login access are being done continuosly and password changed again and again.I request for email address change on my account pls send me reset link.
Password are being changed continuously still logins are being done
The user also placing orders on his address and even my address too
The user is sending fake responses to bewakoof customer care for not helping me out from in app support
##help
Also using abusive words on my account for me and my family for being caught for placing 1k order on his address by using my own balance.
Please see I have screenshot of the illegal user address and phone number.
I tried to contact brand Twitter handle no one is responding where's they are replying to others not me.
Where is the security of my details?
Please review the screenshot for unauthorised user details
My contact email id:- alwaysayush.[protected]@yahoo.com
Kindly pls send me email reset link I want to change my email id all brand have this option for safety why bewakoof don't have it can I known? Is it so if they have email changed option I would have been chilling now after email change.
100+ orders are being ordered and cancelled.

I have ordered two shirts from bewakoof app which was supposed to be delivered on 4th october. I have not received it and there is no update. No customer care number. Please help

Recently on 24th sep. I ordered a laptop bag from Bewakoof.com and they have send a wrong item to me and I have asked them to return it and get my money back in my bank account this is second time they are sending the wrong item and I asked them to return the product they were saying that they don't have a return policy for that laptop bag but I have the proof from there website only there is no such type of terms & conditions regarding the laptop bag can't be returned they were actually have a mail id for contacting I am just tired tying mail twice every day and still they are not resolve my problem they were actually waiting for the product that once the product is 15 days old then they will not take the item

my name: Devansh Dubey
number: [protected]
AWB / Tracking Id:[protected]

I have been trying to recieve a product from almost last 10 days but the delivery guys are again and again ditching me. Whenever I am trying trying to contact the company's support email they never ever repsond. And the chat bot in website is not helpful at all. There is practically no way to contact the company directly.

This happend twice, I am simply receiving the messages of delivery failed. When I called the delivery guy he said ' wahan to koi rehta hi nahi meine bell bajai kisi ne nahi khola' I told him we don't have a bell you should have knocked, he simply replied ' mujhe kya pata' which clearly means he was never at my door. They are fooling me from last 10 days. When I called the delivery guy he was nearby only( at plot no. 11) and I live in plot no.9 which is 1 min walking distance only. I told him to come and deliver at society gate I will pick it up there he said ok but now he is not picking up the call.

Similar happens last time the guy was very very rude and never responded back. It's been more than 10 days since my courier is juggling with these guys.

I jst want to recieve my product, or talk to the company support directly so that they can atleast listen to my issue. And I want strict actions to be taken against their unfaithful and cheating delivery partners. This is so very much annoying. Especially when no customer support is avaliable.

My name is himanshu and i bought t shirt from bewakoof.com which i returned but their money is not refunded in my account

Bewkoof.com, bewakoof me by sending worst quality of product.
It get teared within a week as soon I started using it.
I mailed them several times by sending product images but no postive response were received from their side.

I placed an order on 14th Aug'2021 from Rakshabandhan collection of Bewakoof.com. It was mentioned that it will be delivered by 21st Aug'2021, a day before Rakshabandhan. I didn't receive it, though my primary agenda of ordering from this collection was occasion.
I mailed my issue, also contacted delivery partner "Ecom Express". The update on tracking site showed that order has reached my city on 17th Aug itself but was not in motion after that. Got response from both parties that issue has been prioritized and will get resolved by 24th Aug citing that it was delayed due to some internal issue. "An internal issue because of which it cannot be delivered in same city in 4 days".
Again on 24th, I didn't received it. Mailed again. Contacted delivery partner again. Same cycle. bewakoof.com customer care reply was "Issue will be resolved in 48-72 hours" (Response I get whenever I mail). New update from delivery partner that my order was misplaced hence not delivered. But has now reached city so will be delivered in next 4 days. (Same city delivery, takes 4 days).

In every mail I requested either get the delivery done, or initiate cancellation. Every person from team assures that it will be resolved in 24-48 hours of will initiate cancellation. But nobody has any whereabouts about the order I placed. Nor cancellation is initiated.

This is a horrible experience I have ever had.

PLEASE THINK BEFORE PLACING ORDER.

I ordered a particular product from Bewakoof on 10th August 2021 but the product I received was too big for me, so I opted for an exchange but the exchanged product too turned out to be too big a size for me, so I decided to take a refund for my product and i decided to take the refund the money on the 'Bewakoof Wallet'. But thing is that now I want to transfer the refund money to my bank account. So when i tried to search an option to add a new debit card, i couldn't find the option to do so. So I tried to add a card by ordering a product and then cancelling it to add my card and transfer the money to my bank. But idk how my money got stuck in the transactions and now my money is stuck and now I can't do anything with it.

It is shipped but not yet delivery I am leaving today my home so want my order
Today itself

Using bewakoof.com has prooven to be a great mistake from my end. I placed an order of nearly 2k on 2nd of July for a friend's birthday which was on 10th. I paid it online and kept waiting for my delivery. Surprisingly I am still waiting for it after almost a month. My products were never delivered to my location for 10-15 days and then it said that it was returned to the warehouse. I have written several mails regarding the issue to bewakoof support team getting many ticket no.s as response regarding which no one has ever contacted me and thet close the ticket just like that from their end. I pleaded, I argued, finally i threatened that i'll file a complaint against the firm, but even then bewakoof gave no ### to the issue i was facing. Till date i can see my order in warehouse and my money with you guys.

If it is all a scam and bewakoof.com is a fraud then its totally understandable.

I cancelled an order(#[protected] on your platform and haven't recieved the refund of the same in my original payment mode, the order details are hereby attached .

Kindly look into the matter, and reply as soon as possible.

Yours sincerely
Priyodit Tripathi

Hi Team,

Atleast give priority to your loyal customers and atleast should do reply.

I have cancelled my order but instead of payment return into original mode of payment source you guyz refund into wallet.
Order id: 43379674

Request you to please return asap.

I got the refund of one of my order in wallet. Now I wanted to transfer money ro my bank account. So I requested to customer care for that. They sent me one link to transfer money. I filled my bank details and then money deducted from my wallet. But that money still not received in my bank account.

Pathetic customer service chasing them since almost a week but no response st all. Ordered 4 items on 31st May, received 1 out of 4. I thought others will come later which usually happens when I order from myntra or from some other store but in my app it showed all the four items have been delivered (later I opened my order section to see status of other item) after that I am completely clueless that how it happened, when it will be resolved or any clarity by bewakoof people over this.