Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir,
I am Pardeep Jindal From city:- Gidderbaha, Distt:- Muktsar, Sate:- Punjab
I want to state you that the bhart gas supply in our city is not proper. Supply does not reach directly to our house. We have to book cylinder after 30days & we get cylinder after 45days which the agency holders require to supply with in 30days or we have to get cylinder in black any time at 700Rs. Person which complaints about their work he does not face that problems. As a reputated person i kindly inform you about this danger. So this problem of mine be resolved at your earliest convienience.
Thanking you,

Dear Sir / Madam,

My consumer No. is 6323A My address is - ROOM NO.10, Trikuti Dham society, Near Nasheman Masjid, Lokmanya Tilak Nagar, Link Road, Sakinaka, Mumbai - 400072.
I booked a cyliender on phone No.[protected] on dtd 12.02.09, the booking officer whichever was a lady of M/S Ashok Gas Services, Asalpha, Link Road, Ghatkopar, had told that the cyliender would be delivered in 5 days ie on 16th or 17th of Feb'09.
Today is dt 26.02.09 neither the cyliender has delivered nor any positive reply I had received from the Distributer's officials. I don't know whether this is the types of service or it is the policy of BHARAT GAS.
I make minimum 35 phonecalls to the distributer from 18.02.09 to 26.02.09. but they are not giving any positive reply. They told that come and pick the cyliender from our godown in Bhatwadi, Asalpha. I am unable to understand if I am a 20 yrs old customers and I booked the cyliender also then why I have to pick the cyliender.

Kindly suggest what to do in this current position. Either I have cancelled the registration and look for the other option or I have to file a case in consumer court against the fault in the services.

Your favourable reply will be highly appreciated.

Regards


SARANGA H SINGH

Consumer No. - 6323 A

Mobile No. - [protected]

email id - [protected]@gmail.com

My name is Vivek Bharatbhai soni I am inReliance Industrties Limited.Before one and half year i prchased gas connection of Bharat Gas from RAJ gas services at jamnagar.My requirement was two bottle but due to some rules they told me that after 6 month we will give you onother bottle butTill date i hace not received onother bottle.Recently i shifted RIL town ship away 30 KM from jamnagar.I facing lots of problem without second bottle.Today they are demanded 2800 ruppes for onother bottle.Thay demanded second time deposit for onother bottle.2800 ruppes for second bottle+Its deposit + 15Kg dawat basmati rise complesory.Now what i have to do?

Dealer : M/s Arvind Gas Agency, Shopping Centre, Kota
Consumer Number - 15489

It is quite surprising that undersigned is not able to contact over phone to the subject dealer inspite o[censored]sing two phones simultaneously. Most of the times their phones are busy, but when luckily ring is on, they do not pick up the phone, thus after 2-3 minutes wait, the phone line cuts automatically.

It has been observed time & again that this dealer is highly indulged in black-marketing of filled cylinders all around the city and put his whole energy in harassing the genuine consumer, thus avoid to attend phone calls for booking. Earlier also I have registered similar complaints with your various forums, though the service of this dealer are not improving.

I hope your good office will take stern action against this dealer.

I AM WORKING AT KOLKATA. MY CONSUMER NUMBER IS 5545 & BHARATGAS DISTRIBUTOR IS DIPSIKHA GAS & GADGETS, HARINAVI, WEST BENGAL. AS I HAVE TO VISIT MY HUSBAND WHO IS WORKING AS CHIEF MANAGER AT IOC LTD AT HALDIA, MY FREQUENCY OF CYLINDER BOOKING SOMETIMES GOES MORE THAN 2(TWO) MONTHS. THE DISTRIBUTOR REFUSES TO BOOK CYLINDER SAYING THIS IS NOT ALLOWED AS PER ``RULE''. I AM FACING THIS PROBLEM RECENTLY, EARLIER THE DISTRIBUTOR DID NOT SAY LIKE THIS. I REQUIRE HELP PLEASE.

WITH REGARDS

SUMITA ROY
B1-301, VICTORIA GREENS HOUSING,
385 GARIA MAIN ROAD
KOLKATA-700084

I am surrender transfer my exisiting gas connection from HP gas from Tirunelveli Gas Distributor on 16.02.2009.That day itself i got connection from shengottah Bharatgas distributor.I submit all my documents like TV, Ration Card etc.In My TV charges will be 650+100(Deposit Charges+Requlator Fees).
But Shengottah Bharatgas distributor collect 1270 Rupees.They collect charges for Deposit Charges+Requlator Fees+Gas cylinder+Inspection charges+Book Fees+Termination Voucher verification charges ie 650+100+320+150+25+25=1270 .But no person inspecting nothing it self.When i transfer my Exisiting gas connection to thirunelveli.The HP Gas distributor Collect 750+Gas cylinder charges only.But In Shengotta bharatgas distributor collect additional charges and also their approach is very poor.

i am a customer of bharat gas. my agency name is maria flames (bharat gas agency) piravom, ernakulam district. my customer number is 20784. Sv. no. date .[protected]/14.6.04. customer name is P.P. George' Pulpra house, Elanji P.O . Pin- 686665. I was booked an additional cylinder at the above date. but i haven't receive the same till now. please concider this complaint as most urgent. thanking you.

Complaint Rating: Pls.deliver this to the Bharat Gas Customer Support div. complaints.
Res Sir/madam
I am a bharat gas consumer No 36367, Distributor -Rajaram gas, katraj, Pune . I live in Dhankavdi, Pune 411043. I have booked for gas cylinder on date07/01.09 (bill no.559466) consumer no 36367. I have visited three to four times at the said distributor-Rajaram gas distributor . He has denied(refused ) me to provide the cylinder & also not gave complain book. I tried to explain the situation that my mother is to be ill .Till to date, I have not recieved the gas cylinder against the above dated bill & amount 335 rs . Distributor's behave with me arrogantly .With deep paining, I am going raise complaint with you.
You are kindly requested totake immediate action against above Distributor for this miss behavior . since I am not having gas from14th Feb 2009 . Please allot me gas cylinder against the above bill 335 rs .Your kind co-operation will be highly obliged.
Thanks & Regards
Shrikant I. Bhavsar
consumer no36367
C/O Vithal Sendge, s.r. no.36/16, Adesh nivas infront of Sai dham apartment, Dhankavdi, Pune 411043, Maharashtra.

Sir,
This is for your kind information that I am customer of your company from last six years approx. But I have only single cylinder. Distributor every time refuse to issue other cylinder. He also give delivery of filled cylinde after one month.Address of distributor is as follows: Bharat Gas Agency, Baswa Road Bandikui, Rajasthan.
Sir, please look into the matter and take necessary against him.
Thanking you!
Yours faith fully,
Hakim Singh Kushwah,
Vill. -Nangal Jhamar wara
Po- Biwai
Distt- Rajasthan-303315

my consumer number 28249 my daler h joshi complain late delivery and late booking order acceptance from last several months

Dear Sir,
I am holding gas connection in the name of my wife Smt. Kamlesh of your esteed company and Consumer No. is 23046. Dealer's detals are :-

BHARAT GAS SERVICE,
OPP - MAIN POST OFFICE & TELEGRAPH OFFICE,
SONIPAT. TEL NO[protected],[protected].

I have booked for refill of my gas cylinder after clear 30 days on 12 February 2009. The refill cylinder has not been supplied till 20th February 2009. On 18th February when I enquired for supply of refill cylinder I was told that they are sending on the same day and they are continuing giving the same reply till today i.e 20th February 02.

Kindly look into this that the supply of refill cylinder after one and half month is due to acute shortage of Gas or the other reasons which are well known by the agency concerned persons.

I shall be grateful if you could kindly issue the suitable instructions to the concerned Dealer for timely delievery of refill cylinder.

Thanking you.

(RC Sharma)
Mob - [protected]

Shweta gas agency in Jaripatka Nagpur gives a pathetic service.Following are the hurdles faced by the consumers:
1) telephone line [protected] always engage.It takes sometimes the entire day trying to connect, but could not get connected.

2)15 days criteria for next booking.i.e. one cannot book next cylinder before 15 days of receipt of the fresh cylinder.

3)Delivery takes 8 to 10 days after booking that...

Hi

I would like to bring to notice about the poor dleivey of Bhavani Bharth Gas on the Outer Ring Road, Nayandalli, Near to PES Engineering College.

Every time after booking the Gas, Minmimum 15 days are taken to deliver the gas, that too after repetative call and request.

therie numbers are[protected]
[protected]

I mr.Akram raza consumer number no :- 000323
address :- At/po :- Diawan, Dist:- Nalanda, Bihar, 801304
Contact no., :-- [protected], [protected]

distributor's name and address :-
Jai Bharat gas agency
Ram raj Market
Jogipur mor
Hilsa

had booked my cylinder on 7 th January 09, Since then i am following reguarly for delivery.initially they said gas is not available for few days and then some times they behaved rudley, some times they called my mother for delivery but didn't do, again committments for next few days.Even they dumped my empty cylinder in their go down and called me for next few days, but still moving around the office for delivery.Today again in spite of giving me assurance for delivery they didn't .so i thought to write with a little hope as a trial one.

i must tell you here that no one except my old mother is in my house and she has to move every time for gas collection.This is quite irritating for me.This is some how mental harassment over me in order to get my booked LPg.

cutomer service is so worst that i couldn't get any reply of Feedback Reference No:52620.This is now more than two week for cross mailing but no result yet.

I just fade up with bharat gas poorer service as well as management.
Pls tell me how to with draw my connection.No need now to being with the company any more.

Dear Sir,

we are custumer of (Bharat Gas) "Bristo Gas Agencies, Lajpat Nagar, Near Police Chowki Moradabad-244001" & our consumer No.3558 & 18743. We booked gas on 2.01.2009 but we have not get gas till now. we have reminding him many times after booking, which is booking on 02 January 2009 after 48 Days still our gas is Undelivered.
Delivery men (supliers) blaking gas openly distributer "Bristo Gas Agencies" are also involve in gas blaking.
so, We request you to take a serious action against "Bristo Gas Agency, Lajpat Nagar, Moradabad-244001 ".

THANKING YOU.
Your's faithfully

Saqib Naim Consumer No. 18743
Naim ul Ghani Consumer No. 3558

Cell No. [protected]

Date : 19.02.2009

i m AMIT, currently living at NANGLOI having a gas connection of bharatgas. i have the following problem;
1.gas agency doesn't provide cylinder to my home and i have to personaly go there and have to collect my cylinder, but from the last 3 months when after 3-4 days of booking my cylinder i reched to them they asked me to come again as they have no stock
2. the agency forcefully selling a tea pouch for which they are charging 25 ruppee, if anyone denies to them they asked them not to give cylinder.
3.the behaviour of the employees are very rude for the customers as they thought they are the dominator.

pls take some step as all the customers are facing lot of problems.i am also giving the name, address of the gas agency.

Name of agency;NIRMAL GAS SERVICE
Address of agency; shop no.A-19,
Chander vihar
Nangloi, Delhi-110041






From,
AMIT KUMAR
Ph:[protected]
email id:[protected]@gmail.com
[protected]@yahoo.com

Sir,
I had tried to book for a new LPG Connection at Akash Gas Agency of Indane Gas located at Devendra Nagar Raipur nearest to my residence at Sai Nagar Jail Road Raipur. But they denied for doing same saying that no new connection booking is allowed now . Whereas recently it has been publically declared that ban on new connection has already been lifted by companies new connections on demand are available. Hence please let me have proper guidance in the matter. Whether it is possible to book for a new connection online ? please give detailed procedure.

Regards
Rohit Bhagdikar
C/o Pradeep Bhagdikar
Sai Nagar Jail Road Raipur

Sir,

On 15th Fed 2009, I called the below number Ph; 7753554(which is the number of one of the branchs of Bharat Gas(Airforce Station, Begumpet)) to gather some information about the gas connection. A person received the call and before I could say anything, he shouted saying that "today is sunday and the time is 8:30 PM, how can you call now". Can you please tell me that is this the way they talk to a customer? If it was not an appropriate time then why is he there in the office at this time and can't he say the same thing in a polite manner. I request you to please look into it and teach the employee how to speak to a customer.

Regards,
Vasanta.

Sir, i'm a consumer of Barna gas(nayagarh, orissa) dealer of bharat petroleum. Here noone is getting the proper service & exploitation is at its peak. Some features that make it famous:
1st day: u'll come & make a booking & know when ur next day to come
day 2(specified by dealer): come before 7 a.m. & stand in a long queue to obtain ur receipt. Go to a place where u have to stand in a mega queue to submit ur empty cylinder (the queue starts from 5.30a.m.). So after u have finished booking at counter that takes u upto at least 8.30; ur number in empty cylinder delivery queue comes after 150.
day 3: come & take ur gas showing the receipt of both (cash & empty cylinder)
gap between each day is decided by the dealer.
so this process forces a consumer to come to nayagarh at least 3 days at his own expenses. Pl note that a large no of consumers from more than 20 k.m.s come here to obtain their gas at least 3 times. This situation encourages the black gas market to operate smoothly. No wonder when a gas cylinder sold at more than 700 rupees by unlawful subdealers appointed by Barna gas in diff parts of the district. No wonder when u find domestic cylinders engaged in hotels & other business.

BUT IT MAY BE JUST THE TIP OF THE ICEBERG. Is it possible without the help of other higher authorities & enforcing officers? Are these complaints making any sense?

Dear Sir,
We have booked our oder online on dated 3rd Feb2009, but we don't received yet now.
We have complained on 10 Feb2009 but they don't take any action.
Please help us. Booking details are given below.

Thanks
Rameshwar Tiwari,
Mobile No.[protected],
Order No. :307404
Name of Distributor:MANVIR GAS AGENCY
Customer ID 28655 Bharat Gas,


From: rameshwar tiwari <[protected]@yahoo.co.in>
> Subject: Order not received
> To: [protected]@bharatpetroleum.com
> Date: Tuesday, 10 February, 2009, 11:13 PM
> Dear All,
> I have booked my cyilender on 3rd Feb09 and Order No. is
> 307404 given below mail but we don't received yet now
> and i m surprise to know that I have every time i received
> my cyilender after 4&5 complain, I think it is your
> regular practice.
> Last time I have booked cyilender 25th Dec08 and received
> 15Jan09 after so many complain.
> I hope you will treated as urgent basic.
> Please revert me your liability ASAP...
> Please provide me MANVIR GAS AGENCY email address.
>
> Rameshwar Tiwari
>
>
> --- On Tue, 3/2/09, [protected]@bharatpetroleum.com
> <[protected]@bharatpetroleum.com> wrote:
>
> > From: [protected]@bharatpetroleum.com
> <[protected]@bharatpetroleum.com>
> > Subject: New Order
> > To: [protected]@yahoo.co.in
> > Date: Tuesday, 3 February, 2009, 8:05 AM
> > Dear Rameshwar,
> >
> >
> >
> >
> > Your order has been successfully placed. Please take
> note
> > of the following details -
> > Order No. :307404
> > Name of Distributor:MANVIR GAS AGENCY
>
> >
> >
> > Please contact your distributor in case of change of
> > address.
> >
> > Thanking you and assuring you of our best services,
> >
> >
> > Regards,
> > 'ebharatgas.com' Team
> >
> >
> ********************************Disclaimer*******************************
> >
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