Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Team,

During the Amphan cyclone in Kolkata the service got disrupted and even after complaining multiple times the issue didnt resolve and a regular bill was getting generated. Being frustrated with the issue we decided to surrender the landline and even then we no resolve of the issue.
The complaints were registered on 5th June 2020. Docket Number[protected]
Other one on 10th September 2020. Docket Number[protected].

Please help us resolve this issue.

For the last 2 months, I have been trying to Port out of BSNL Prepaid. I have sent the request for MNP 4-5 times but did not get any UPC Code. Every time I get the following message "UPC cannot be generated as there are subsisting Contractual Obligations with your service provider. Please contact service provider for further assistance".

I do not have contract with BSNL as it is a prepaid sim. I went to local BSNL office from I took the connection, but could not help me.

Also called Customer Care 4-5 times, they said that it will be resolved within 12 hours. But no respite when I retry it.

Kindly help as I am unable to use the connection due pathetic network and speed of internet.

Regards,
Ferdous Rahman.

HI My mobile number is [protected], i am getting indecent messages from 650500 almost daily regarding girls / actresses in Bikini along with Web links in these messages. please check who is spamming & stop this Immediately.

Dear Sir,

I am using BSNL post paid service. I have shifted my house. So, please change my billing address from my old house to my new house address:

Old address is : ABINASH KUMAR BARUA, QTR No. DZ5, OIL INDIA BUNGLOW, DULIAJAN, DIBRUGARH- 786602

New Address is: ABINASH KUMAR BARUA, BUNGALOW No. D+78, OIL Housing Colony, DULIAJAN, DIBRUGARH- 786602

With regards,
Abinash Kumar Barua
Bill A/C no.[protected]

After my validity expired i tried to recharge my number but it was failing. I tried through gpay and paytm

My mom had her sim blocked temporarily as she couldn't recharge due to a coronavirus crisis and she isn't technologically proficient. And now I cant recharge as it's showing "12-status-diameter_end_user_service_denied " .can you suggest any resolution to such a problem and what should I do to unblock the sim?

Complaint about my bsnl landline and broadband not working looks like dead.i have complaint for that but no one comes to check and resolve my problem.i have complaint again and again but staff behavior(amarsing bhai-[protected])rude behave n give excuse every time that yes i will come today tommorow every time so i want to solve my problem and take strict action against him.I have told him that i will complaint of yours to your head office and he felt nothing said ok go on .i have searched bsnl customer care numb but phone is not connected to customer care.so plz take strict action about it and solve my problem as soon as possible

My grandparents landservices stopped all of a sudden and we paid the bill and its been 5 days and the connection is not till active...very bad customer service...we have to pay the bill and remain idle with no services...very very very bad BSNL...we expected more from u...this is too much...since they are aged they cant even inform us in an emergency

Kindly port my mobile no [protected] as for last 3 days i want to sms to 1900 but failed.As i did with other handset, request foir upc could not be processed.
Kindly help plz.

Pankaj jain
sdgm/iod
bhel, international operation division
nhel new delhi

As i have requested for upc since 2 days but it keeps on pushing the retry message. it took my balance around 20 rupees for request message. still there is no reply from their side even contacted custumer centre. never giving proper reason please help me my number [protected]

We have 2 lines one is working and another is dead. Please resolve it at your earliest.

Before my present landline broadband FTTH number, I previously had the number[protected]. At a time, when I was a very vocal supporter of BSNL services as against private service providers. Upon my enquiry, they say that some amount is already marked as refunded to my bank account, but I received none in my bank account and it is also not refunded so far. [the bank account is verified and rightly entered in BSNL records].

Bad and unscrupulous accountancy. Did not want to raise a Consumer Forum dispute as the amount is less, and the punishment they get is also less. Am choosing to post this online to educate people about their cattle minded behaviour and also as a bad remark over BSNL services (if anyone of them are worth their salt). Nevertheless, the non-refunding of amount is wrong, and it is these small amounts of lesser than 1000 which make mountains when a whole large section of Indian cattle minds silently bear with their incapable attitudes.

BSNL signal is so unworthy including its data signals, that I always have to connect to vodafone sim's mobile hotspot to access data, , when the FTTH fails frequently. By the Way, BSNL's FTTH connection is also very bad, as it keeps failing frequently.

Prepaid recharge not successful

I had registered and paid for a new BSNL broadband connection 15 days back but no connection given yet and when asked in bsnl office they are saying if you are not happy get the money back. Very disappointed by such response.Please do the needful as there is no other broadband services available in my area

Thank you

There are about 30 street dogs in our area, they chase peoples, barks on human and all night they creates many problem, they..we are suffering all night without sleep

After raising a complaint in this forum, I received a call from +91 [protected] asking me to initiate refund via any UPI App. I obliged and started following the steps.
They had initially asked me to select pay option to [protected]@okicici and told me to enter the voucher code in the amount column (which is 24999); After which, i was asked to write the code AZREFUND in the comments and select pay - then give the UPI PIN.

The person was assuring me that after giving the UPI PIN, I would get an option to select pay / ask for refund. This looks very suspicious as this is similar to the process of transferring out money to someone. I had asked the caller to send out a formal mail to me highlighting the steps but I have not got any so far.

When I doing recharge it faild - [protected]

I am Shyamali Basu Mallick using BSNL postpaid number [protected]. Outgoing calls in this number closed for long days Complaint No. 1J[protected] but I have already cleared my last payment due Month of August-2020 which has been cleared on 24/09/2020. I have called BSNL customer care executives twice after the docket but they failed to answer me. I have re-complained again to the BSNL Grievance Cell where the docket number KOL / CO / 2020/13744 but nothing happened. I have informed BSNL_KOTD on 06/10/2020 and BSNLCorporate on 07/10/2020 through my Twitter account but I didn't get any reply from them. As usual BSNL have sent bills for the month of September-2020 though I didn't get any service from them. Sir, why should I pay the current bill amount without getting any service from BSNL. I humbly request you to please look into this matter and do the needful.

I have re-complained again to the BSNL Grievance Cell on 10/10/2020 where the docket number KOL/CO/2020/13957

I use the bsnl sim since 15 years, 1.20 rupees is being deducted from my account every 3 - 5 mins for no reason. Why is this happening? I want this problem to be resolved as soon as possible.