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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 97

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H
Himadri Tanaya
Nov 8, 2020
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I want to port my number for which I followed the provided procedure to obtain UPC from BSNL but I never received the code. When contacted with customer care, after waiting for what seemed like an hour and many futile calls I finally got the operator on the other end who simple gave me another number for BSNL Bihar . When I called on this number, it simply stated that incoming facilities to the number are barred. I called the BSNL customer care again and another guy hands me the same number again even after me mentioning the issue. Now I am stuck with a good for nothing poor network and the worst customer service experience. I just want the UPC number and get on with my life with another network operator.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    Arjamand Choudhary
    Nov 8, 2020
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    Address: Bathindi , Jammu

    I had paid for bsnl broadband bill ( 879 ) through Google Pay on Nov 1 but hadn't got any confirmation from BSNL. The bank had confirmed that the payment is successful. Upon reaching BSNL office, they were clueless about what is happening and had told me to " just wait ". On 4 Nov my services had been suspended, with no update of payment from bsnl. Nov 6, they resumed my services with adding the bill for this month totalling to 1700+ rupees. I've submitted the complaints online ( doubtful if the website even works ). Bsnl office workers are hopeless, so I have no idea where to approach except for this. I don't want to pay another 879 for nothing.
    Kindly deduct 879 from the total because I've already paid for it.
    Landline number :[protected]

    I've already submitted a complaint before but forgot to add the landline number, so putting it up again.
    +1 photos
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      S
      Subham Rekhani
      from Powai, Maharashtra
      Nov 7, 2020
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      Address: purohit hospital
      Website: bsnl.co.in

      When i messaged for MNP to 1900, got a reply from 1901 there are some subsisting contractual obligations with your service provider.i want to portout my number because of network problems and 4g
      +1 photos
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      Nov 07, 2020
      Updated by Subham Rekhani       Pls contact [protected]
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        Arjamand Choudhary
        Nov 7, 2020
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        I had paid for bsnl broadband bill ( 879 ) through Google Pay on Nov 1 but hadn't got any confirmation from them. The bank had confirmed that the payment is successful. Upon reaching BSNL office, they were clueless about what is happening and had told me to " just wait ". On 4 Nov my services had been suspended, with no update of payment from bsnl. Nov 6, they resumed my services with adding the bill for this month totalling to 1700+ rupees. I've submitted the complaints online ( doubtful if the website even works ). Bsnl office workers are hopeless, so I have no idea where to approach except for this. I don't want to pay another 879 for nothing.
        +1 photos
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          S
          Satarupa Santra
          Nov 7, 2020
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          I have paid the broadband bill twice through two different payment getaways. Please reverse back one of the payments. The phone number for the broadband bill is [protected].
          The order ID is: [protected]
          UPI reference no:[protected]
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            T
            TA Nambi
            Nov 6, 2020
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            This complaint is related to the landline number [protected]. This number has been dead for more than one week. It has not been corrected despite registering a Complaint with the toll free number of BSNL.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              E
              Ekansha Singh
              Nov 6, 2020
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              Address: Bharatpur, Rajasthan

              The wifi doesn't work properly. It stops working for like every week. I've complained many times but still there's no solution for the issue. Costumer service is very bad. No one is taking care of the issue. And I have to pay bills every month for this wifi that doesn't even work.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                D
                Devil Edm
                Nov 6, 2020
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                Hi,

                I am charged extra for which i shouldn't charged as i confirmed with SDE of nearby exchange. My number is[protected], kindly resolve this issue and make adjustments in my current bill.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  B
                  Barnav Das
                  Nov 6, 2020
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                  Address: Belotols ,Survey Rukmini nagar , Guwahati ,Assam

                  There is no 4g network of bsnl in Guwahati, please provide thr service as soon as possible
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    S
                    Sachin Kumadalikar
                    Nov 6, 2020
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                    Address: At/po- sulerjavalge,Tah- Akkalkot, Dist- Solapur,413215,(MH)

                    I'm Sachin Kumadalikar,
                    From Rural area of Solapur, Maharashtra.
                    From Village SULERJAVALGE (413215).
                    HERE
                    when the electricity is Cutted off then
                    Also network is shutted down.
                    So,
                    I'm arguing with you about it.
                    &
                    Please do something about it.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      H
                      Haseen Akhtar
                      Nov 6, 2020
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                      Address: Nurullah pur, Daulat pur, via Rosera Begusarai, Bihar

                      Sir,
                      My BSNL sim card is showing register fail.
                      My mobile number is [protected] .My name is Md Haseen Akhtar.Sir my request to you kindly registered my mobile number. After that i used my BSNL number.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        N
                        Navroj Shankar
                        Nov 5, 2020
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                        Error 44 and VoLTE not working

                        It's been a year I ported from Vodafone to bsnl. All are working good but, internet is not working while I'm in a call and when I insert the sim I get error 44....
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                        C
                        crown Realty
                        Nov 4, 2020
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                        This is regarding my telephone number[protected], For the last few months I am getting a very unusual bill amount. Would like to know the exact reason for the same. Have made online complaint for the same.
                        Complain ID ID: 2746323.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          S
                          Shefali Khokhawat
                          Nov 4, 2020
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                          Unnecessary Deduction of Amount from Main Balance

                          Hello Sir .
                          I am One Of the loyal Customer I use this SIM from Many Years .
                          I am Using BSNL Prepaid mobile services.
                          My Mobile no. is [protected].
                          My bal. is day by day deducted by BSNL co. for subscribing unnecessary services which i didnt subscrice any more. I dont know why this happen in this month continuesly.
                          I Tried To Contact Customer Care Some one ask me U subscribing such online services and Now...
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                          Anjali Karmakar
                          Nov 3, 2020
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                          My mobile number was recharged with proper validity and all and yet suddenly it was showing insert sim. I tried with another phone but yet issue is still the same. Can you provide me the solution
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            A
                            Aditya patil999
                            Nov 3, 2020
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                            Sir
                            My number is [protected]. I am able to receive sms but unable to send sms. My outgoing sms are getting failed all the time. Please help
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              C
                              crown Realty
                              Nov 3, 2020
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                              Address: Konnagar, Hooghly

                              Hi, I am getting very high bill against my Landline number-033/26742627, for the last few month. Bill for the last month was Rs 1563. Can you please explain the reason for the same.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                R
                                Rajendra Menon
                                Nov 3, 2020
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                                Address: Vedapatti, Coimbatore

                                I had a BSNL land line which I surrendered on 09.06.2020. Till date refund of security deposit is not received. My details:

                                Name: Rajendra Menon
                                Contacts: Tel [protected]; email: [protected]@gmail.com
                                Landline no.[protected]
                                Location: Vedapatti, Coimbatore
                                Date of Surrender: 09.06.2020
                                Surrender Receipt No. APHNUPCA19008584

                                My email dtd 02.11.2020 to AO, Coimbatore elicited a response that my refund is approved and sent to Circle Office for further processing. Now it is over 4 months pending. Please look into and action.

                                Thanks
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  S
                                  shyamal dey sannamath
                                  Nov 3, 2020
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                                  Address: Kolkata

                                  I surrendered my land phone on 26/7/2018 completing all formalities. But still I have not received the deposit money. Complained also before this. But nothing happened. Please arrange to refund the same earliest.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    R
                                    Rubaina Yasmin
                                    Nov 2, 2020
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                                    Address: Jorhat, Tarun Ram Phookan Road

                                    My father's BSNL number has been inactive since the past 5 days.
                                    There's no service
                                    We have tried every possible way to reset it but nothing seems to be working
                                    Your customer care number is also not working
                                    Requesting you to kindly assist us
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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