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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: May 21, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 102

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D
duhoon
Oct 7, 2020
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Dearsir,
Myself done a payment of rs 690 vide trans i'd..[protected] on dated 07.10.2050 to bsnl, but the payment not transfered and amound deducted from my axis bank
Pl seethe above and refund the same

Nagendra. Pal
(Production head)
Mob-, [protected].[protected]
Whatsapp no-[protected]
Aug 6, 2021
Complaint marked as Resolved 
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ and raise a dispute for the referred transaction. Regret the inconvenience caused. Regards, Team Axis Bank.
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    A
    Akav
    Oct 7, 2020
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    I have been trying to port out of my two bsnl numbers.
    However, even after repeated attempts, i am not getting upc.
    I am always receivng the message that 'upc for your mobile no.... Could not be processed. Please retry after some time.'
    This has been the case for more than 10 days.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      A
      anshur0202
      Oct 7, 2020
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      Since yesterday my prepaid sim card is not working. My handset is okay. My number is [[protected]]. No network signal appears on the handset screen. Other sim cards are perfectly working in the same particular handset. My sim card when used in a different handset the same result received. Other bsnl sim cards used in the same location work perfectly. Please help
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        R
        Rtn Susanta Mohapatra
        Oct 6, 2020
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        Address: Odisha

        On 3rd march i applied for shifting of my broadband landline bearing no[protected] from rasulgarh to sriram city, canal road.. On 10th march order has been received by the exchange and the new number allotted is[protected]. Even after several visit to mancheswar exchange, several complaints over cell till date the connection is still pending. I and family, mainly my daughter who is a b. Tech student and whose online class is going on due to covid-19 is deprived of getting broadband net.
        I may be contacted cell : +91 [protected] / [protected]
        [protected]@gmail.com
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          P
          patilmaheshg
          Oct 6, 2020
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          I am trying to PORT my number from BSNL but not getting UPC when i send a message to 1900.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Oct 06, 2020
          Updated by patilmaheshg           Able to send other messages so balance is not an issue. Only porting is failing
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            M
            manjit bhowal
            Oct 5, 2020
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            I have a working bsnl sim card. few days back it suddenly started showing sim card rejected . this number is very important for me . please try to make it working as soon as possible.

            number - [protected]
            Oct 6, 2020
            Complaint marked as Resolved 
            my complaint was not resolved but its is marked as resolved. my number is 9435328334 please make it active because its still showing rejected.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              U
              Upasana Moten
              Oct 5, 2020
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              Address: Bsnl office, near Bahu Plaza Park, Vidhata Nagar, Trikuta Nagar, Jammu, Jammu and Kashmir

              I paid my bill last month but stll the outgoing was cut off from my phone. Than i went to the office and paid the money but today i received this month's bill and last month's bill has been added to it. I mailed to the app throught which i had paid the bill, and they said that they settled the bill with operator, even gave me a reference number. But everytime i call to bsnl customer care, they say their system is not working. I dont know what to do.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                D
                Dipneel
                Oct 4, 2020
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                I have recharged with one year package of Rs 2000 but not able to enjoy the internet service and call facilities due to lack of signal at barauni Bihar
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  A
                  Agupta993
                  from Gurgaon, Haryana
                  Oct 4, 2020
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                  Worst service ever. I have applied for FTTH Connection before one month. Also, visited bsnl office several times. But the connection is not installed yet.
                  Already contacted to
                  Mishra: [protected]
                  Rajender: [protected]
                  Virender Kumar: [protected]

                  Ankur
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    S
                    Siddhant Sarraf
                    Oct 3, 2020
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                    Address: Ck 14/4 Nandan Sahu lane Chowk Varanasi

                    I was not using my BSNL sim for a while because of which I did not do any recharge for long time. When I enquired about the balance I had, it said my account has been closed temporarily and I need to recharge to reopen it. I even recharge my BSNL sim with 220rs but still it is not activated. Kindly help. My BSNL sim phone number is [protected].
                    Please help.
                    You can contact me at [protected]
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      C
                      Chandruparan
                      Oct 3, 2020
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                      Address: Chandran

                      Sir/mam
                      I have done a payment via billdesk for
                      All BSNL mobile recharge
                      for an an amount of Rs 118/- today.
                      Narration[protected]SSIB92.
                      the above amount has been deducted from my account but the transaction was not done.
                      My bank is South Indian bank.
                      Kindly do the needful.
                      Thanking you.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        V
                        Vishwas Dhavale
                        Oct 3, 2020
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                        My bsnl landline[protected] out of order since February 2020. Oral Complaints in local office. No response. Online complaint in may 2020.
                        Still, bills paid upto may 2020.
                        Multiple complaints on [protected], not resolved.
                        Repeated Demands of Bill amounts by sms as well as telephone.
                        Not a single call nor a single kb in last more than 6 months.
                        Message of disconnection.
                        Connection should be reconnected and demand for the past Bill must be waived.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          Y
                          Yogananth R
                          from Mumbai, Maharashtra
                          Oct 2, 2020
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                          Address: Periamet

                          My BSNL SIM not working I forget my SIM no.
                          I tried 198 for help, I can try to all the ways to
                          find out the SIM no. But nothing should be materialised. By.R.yogananth.
                          Alternative no.[protected]
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            D
                            Dubey_t
                            Oct 1, 2020
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                            Address: Janipur colony near saugat jammu

                            Respected sir,
                            I am akshama sharma resident of h.no.336 janipur colony, Jammu (Jammu and Kashmir) pin code of my area is 180007. From the very beginning when I took the connection I was facing the problem of disconnection after few weeks and now the weeks has turned into days
                            Really frustrated contacted the responsible body all they are saying is it is an underground wire problem and cannot be resolved . please help
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              S
                              [email protected]
                              Oct 1, 2020
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                              My prepaid number is [protected]. People are facing cross connection when they are calling me. Most of the time my voice is not audible for them. Though tere is full tower. Please resolve this issue.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                U
                                Unknownnamebyme
                                Sep 30, 2020
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                                Hi,
                                There is only one tower in our area cheluru village bantwal taluk karnataka. Network provider is bsnl but we dont even get proper network facilties. please look into this . It would be helpfull if we have proper network in our area
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  R
                                  randomand03
                                  from Mumbai, Maharashtra
                                  Sep 30, 2020
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                                  Address: Gurugram

                                  Every week, the internet breaks down and we have to wait 2-3 days before it is repaired. And after it gets repaired, internet breaks down again.
                                  On 25th Sept, (Friday), my internet stopped working in afternoon. I complained and the internet was fixed on 28th Sept, (Monday).
                                  And now again, internet has stopped working on 29th Sept(Tuesday).
                                  This is totally unacceptable from a company like BSNL. I am not getting the opportunity to properly use my internet.
                                  This is for Gurugram, BSNL. Air Force Station, Sohna Road, Gurugram
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  It is 1st of October, still internet has not been fixed. This is ridiculous service from BSNL. I would suggest everyone to go for any other company instead of the incompetent BSNL.
                                  Reply
                                  use any other service like airtel if available in your area.
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                                    A
                                    arpitcrazy
                                    Sep 30, 2020
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                                    I have registered same complaint on bsnl portal, still no action taken.
                                    Complaint no.- [protected]. This complaint was registered on 13/sep/2020.
                                    Complaint is mentioned as follows.
                                    My installation of bsnl broadband has been done on 5/sep/2020. And i received bill from 21/aug/2020 to 31/aug/2020. Without installation of bsnl ftth, i received this bill. Please check and resolve this issue asap. Thank you.

                                    Even without installation i received this bill.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      B
                                      balasubramanian alampallam
                                      Sep 30, 2020
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                                      Address: no number existing comes in the address blocking mode in mobile /wrong number

                                      Details of msg recd on mobile [protected]- please call at[protected] from bt 659757. Sir i am unable to stop this since in the option it is coming as wrong number. Why are u allowing wrong numbers to send sms msgs like this. Kind tly take action and stop such services to my cell no.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        S
                                        SATYA JIT DAS
                                        Sep 29, 2020
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                                        Address: Noida, Uttar Pradesh

                                        For the last 2 weeks i'm trying to generate port code for my bsnl prepaid no [protected], but sms is not being sent to 1900 every time for mnp although normal smses are getting successfully delivered to other parties.
                                        Calls to customer care are not going through either, when sometime call does go through, nobody picks up. But other normal calls to third parties are going as usual.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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