Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Letter to sr. Account officer

To
The branch manager,
Bsnl broadband department,
Bhubaneswar, odisha

Sub: complaint on bills (Either waive off the charges or disconnect the connection).

Dear sir,

This is in reference to our number broadband billing account number [protected]. Please note that we have been facing a problem for the last 3 months.

I have lodged so many complaints about my faulty internet connection, which was dead or not working. I came to know that some works are going on in my area at sastri nagar bhubaneswar.

Now the connection issues resolved, bearing the docket number [protected]. As for the last 2 to 3 months, i could not use the internet very well with lots of connection problems and deadlock.

I am getting the bills regularly without any services, and no visit from the bsnl personnel has been made so far during those days.

I would request if you waived off all the charges on the bill or discontinue the connection. We are not going to pay for the services we have not availed because of no connection for the last 2– 3 months.

Please treat this matter as urgent and close the connection asap.

Regards

Sashikanta nayak
1298/4, sastri nagar
Bhubaneswar - 751012
Mobile : [protected]

My phone was dead and its will pass over a month since my issue had not been resolved.
However they have told me, it will get resolved in next day after launching my complaint.
Also they have raised escalation.
Now upon calling the bsnl land line complaint number:[protected].
Its line is saying busy.
Docket id:[protected]
Please do look into it.
My phone number is [protected]

I am trying to port to another company but i am not getting the upc. Whenever i message at 1900, i get this response "upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."

I had disconnected my landline in sep 2019 and broadband in 2014.in september 2020 i received a partial refund. I do not know why the deduction was done inspite of my having paid all the bills on time till date and not a single late payment during the entire period. I met the jao / clerk and he actually didnt know the reason. I would like to know the reason for not paying back the full deposit refund.

I have already applied for disconnection in writing since june, 2019 to the local bsnl office but till date my telephone has not been disconnected and i am being charged via ecs from my personal banking account. I further raised disconnection application via bsnl selfcare portal on 29/06/2020 with service request number [protected]. It still shows as pending and again i am still charged for the services i am not availing even after the said processes done from my side.
Landline number[protected]

Bsnl always show not in renge or emergency call. I recharged for 60 days but there is no service in bsnl (Pune) sim. I have 1 gb data /day but i never expirienced net in sim. Why i'm paying for this.. For no service?
My second sim jio is working good thats why my work is going on. But i am paying bsnl so i want good service from them.
Thanks

I closed my land line number[protected] last month and submitted closure form, day before yesterday i visited bsnl hoshiarpur branch near dav school, and concerned staff replied without checking the status that your account stand closed
When i asked about refund of security deposit then he asked me to wait for 6 month
The strange thing is that he neither taken my bank account details at the time of submission closure request nor when i asked for the status of refund
Please reply how and when i shall get the refund

Dear sir /madam,

I writing this mail after discussions with your customer care department.

Actually I have recharged my BSNL prepaid mobile no [protected] with the voucher of 95 rupees by Airtel payment bank. Transaction ID is [protected]. Screenshot attached.

I have discussed with Airtel bank, as per them, recharge is done successfully & ask the same to BSNL. SMS screenshot is attached herewith for your reference.

So, discussed with BSNL C. C., as per them, I have send the refund request to above mail I'd & then recharge with the voucher of 74 rupees.

Request to please refund the amount as soon as possible.

Thanking you.

SATISH H DAREKAR
[protected]

Customer care doesn't respond to my calls they make me waiting for hours together. They even does not make a return call to listen my queries

Sir/madam,
I am a bsnl customer for more than 10 years. Recently, the network problem is very high. Hence i want to port my number. I am trying for past 20 days to port my number.
I visited bsnl office regarding this, they told that so many customers are coming regarding this issue. But they dont have a solution.
They verified my account and said that there is no problem in your sim. They ask me to try again and again.
I tried and tried.
I book a complaint via 1503 for three times.
Today i called to know about the status. At that time the person in 1503 said that, it won't to be resolved in a rude manner.

I dont want to continue with bsnl.
Please help me to get a port number.

Sir
My is a prepaid bsnl no [protected] (Previously mtnl) number, on 17th september at 22:22hrs my brother had send me recharge of rs500/- through paytm. But my recharge transaction failed. Paytm said my money transferred, bank also send me deductions message.
Sir he had selected mtnl operator, i think only mistake.
Sir i had called bsnl customer care they told me, my recharge rs500/- will be back and deposited in 7days. But till now no bank deposit is done.
Sir pls kindly guide me.

Please tell us how to stop the bt-onmobl services. It is really irritating as lots of messages are falling in inbox.

I am trying to port from bsnl to other network. My number is [protected].
I have been trying for months now. Upc code is not received.
Its very urgent, as i have very bad network for bsnl and all logins are related to this number where i don't receive otp even.

I have send multiple port request to 1900. Pls help.

Hi sir/madam. I am living in rly kodur, kadapa district, andhrapradesh. I've poor network here... 3g is not available. If i'm in my home only 2g is available. So that i couldn't able to get internet access. Kindly resolve this issue.
Thank you.

Hello
I am a loyal bsnl customer since 1998. I am a teacher by profession and i am finding it extremely difficult to conduct my online classes for my school.
My bsnl broadband is out off order for the last five days and for the last whole month. It has been very slow and was faulty many times. My phone no is[protected]. Please look into the matter and rectify the problems so that i can get unbreakable internet with proper speed.

Telephone no.[protected]
Account holder : debashree saikia
Branch : bsnl telephone exachange, avadi and bsnl exchange, vrindavan nagar chennai
My address : 5th street periyar nagar, muthapudupet, indian airforce station, avadi chennai - 55
I am debashree, i applied for new connection in bsnl office avadi on 7th september 2020, and completed all the procedures of plan selection along with the advance payment on the same day. After so many excuses they gave us the connection on 14th sept 2020, which against their policy, i complaint against them on 14th september 2020 with the docket no.[protected]. On the very next day we came to know that we were not recieving even 1 mbps as we were promised to get 8 to 10 mbps speed of broadband, instead we were receiving 0.51mbps speed, i will attach the proof of ookla test done on 14th and 15th spetember. I again placed complaint with the same docket no. Metioned above, and even informing concerned area incharge. But i m sorry to say they didnt rectify my issue and even not ready to accept that they are unable to provide network to my area. They kept us pending for days long... Now its 24th of september.. We are not getting internet. I tried a lot to imform higher authorities but they are denying to accept, and still generating my bill, which inappropiate beause we could not use the internet then why should we are m been forced to pay the bill. Its my request to please rectify this issue as fast as possible.. We customers are badly suffering.
Name of our area incharge: mr. Kumaresan
I am attaching all the proofs.

Since the pandemic I have got to work from home and was willing to install new landline connection to get the broadband. Hence, been to BSNL office and was asked to have a word with the JTO at BSNL office, Puttur, karnataka. Had a word with him and he seems a traitor who is lazy enough to work and provided me a line mans contact number to check with him if he can install the new connection around my place. Well, I rang to the line man and he says he can do it but lot of wire might be the requirement for the hour and asked me to have a word with the JTO again which I did today and he was so rude on the call that he says that there are already existing customers complaints which needs to be cleared first and then we will look into any new connection request. So I asked him to let me know the timeframe which they needed and he says in a rude tone that he cannot give any sort of time and just ask me to callback after week when I insisted to give me a time frame. I really feel these lazy buggers have grown roots to their chairs and sitting on the doing absolutely nothing. The BSNL management should pull each of such goons out of the job to really grow in a linear motion.

I tried to deactivate the bt onmobl cricket services of bsnl in all the ways they provided in their websites and their customer services. This is too annoying. While calling me callers gets cricket commentary like voices some of them got confused and refused to contact me. I lost some of the important calls due to this. They are sending more than 10 messages daily. I want to stop this service.

Landline [protected] dead for 5 months, paying bill regularly, a heart patient, please help.

I bought a sim card yesterday but still i am not getting the network on it. Tried network settings but didn't worked....