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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
Complaints 15969
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6089
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9880
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 101

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A
Anil Philip
Oct 9, 2020
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Initially, I got a moderate speed of downloading speed (2 Mbps in peak time. Also noted 7 Mbps in low traffic say 12 AM - 8 AM). But now (From Oct 3rd night 2020) speed has been reduced to 1 Mbps irrespective of peak time.
Also observed that this issue is in my locality (Locality Pin code: 680683). When I moved to a different tower location, I got enough speed.
I've reported the same with my nearest BSNL office. But they haven't taken into consideration yet.
Please fix this issue as soon as possible since this is effecting my job.
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We have enough network coverage

Internet speed is too low 4g - Comment #3746931 - Image #0
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When this issue can be fixed?
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    T
    thomasanil2013
    from Alappuzha, Kerala
    Oct 8, 2020
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    Address: Poonthoppu, Alappuzha

    Hi i have done recharge of 97 data plan on my no [protected]. It is clear mentioned that only after 2 gb per day data consumption speed will reduce to 40 kpbs, but amazingly i am getting only 40 kbps dara speed since i opted this plan.
    We are using data plan not for fun but these days this is used to work from home, and many other important works.
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      V
      Virks
      from Chandigarh, Chandigarh
      Oct 8, 2020
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      I have 2 bsnl prepeaid punjab nos. Whenever i come to my hometown nissing (132024). There is no network for voice and internet. Facing this issue everytime i visit my hometown.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        S
        sbkhot
        Oct 8, 2020
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        Address: Arati Sandeep Khot, F-14, Grafikon Paradise Co. Hsg., Near Sunshree Gold, NIBM Road, Kondhava, Pune - 411048

        Waive off my outstanding bill.

        My phone/Broadband no.[protected]
        Customer name: Arati Sandeep Khot
        F14
        GRAFICON PARADISE-PUNE MH IN
        PUNE-PUNE
        [protected]

        email: [protected]@gmail.com

        My phone/Broadband not disconnected in spite of my disconnection request. I have a proof also. I have not used single byte of the broadband. You can check my meter for confirmation.

        I got now bill for 2 months without any usage.

        So take care this problem.

        Thank you!
        +2 photos
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          F
          Faisal Hukkeri
          Oct 8, 2020
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          I have a bsnl broadband connection and since 3 months there's connectivity issue, the internet barely works and from the past month the connection (Landline and broadband both) is completely dead, despite complaining so many times my complaints are being marked as resolved without actually being resolved and the bill is piling up. Bsnl personnel are unable to resolve the issue. Even the customer care executive are useless, all they say that issue will be resolved within 24 hours, and after 24 hours they close the complaint marking it as resolved. Why should i pay for the services which isn't provided to me. Even the employees of local bsnl office are useless, to be precise they don't even care.
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            A
            Akhi1234
            Oct 8, 2020
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            Address: Delhi

            I'm not getting the upc code i try to send so many messages to the 1900 but they are sending try after some time please this issue
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              P
              Prakul Chandra
              Oct 7, 2020
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              My old excel sim damaged which is not having a sim no. Written on it... How would i get a new sim without having an old sim number
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                T
                thomasanil2013
                from Alappuzha, Kerala
                Oct 7, 2020
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                Address: Poonthoppu , Alappuzha

                I have recharged rs 98/- data plan, but the network service is very very poor, even i am not getting the 2g experience in my phone.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  N
                  Naveen Ravipudi
                  Oct 7, 2020
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                  Hello,

                  I am trying to migrate from bsnl to a different network. While i try to generate the upc, this is the message i get repeatedly :

                  "your request for upc has been delayed. Please wait while your request is being processed."

                  "request for upc for your mobile no. [protected] could not be processed. Please retry after some time."

                  This looks like some forced bureaucracy. How can someone dictate my decision to continue or move?

                  Please help me in solving this.
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                    D
                    duhoon
                    Oct 7, 2020
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                    Resolved

                    Dearsir,
                    Myself done a payment of rs 690 vide trans i'd..[protected] on dated 07.10.2050 to bsnl, but the payment not transfered and amound deducted from my axis bank
                    Pl seethe above and refund the same

                    Nagendra. Pal
                    (Production head)
                    Mob-, [protected].[protected]
                    Whatsapp no-[protected]
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ and raise a dispute for the referred transaction. Regret the inconvenience caused. Regards, Team Axis Bank.
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                      A
                      Akav
                      Oct 7, 2020
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                      I have been trying to port out of my two bsnl numbers.
                      However, even after repeated attempts, i am not getting upc.
                      I am always receivng the message that 'upc for your mobile no.... Could not be processed. Please retry after some time.'
                      This has been the case for more than 10 days.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        A
                        anshur0202
                        Oct 7, 2020
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                        Since yesterday my prepaid sim card is not working. My handset is okay. My number is [[protected]]. No network signal appears on the handset screen. Other sim cards are perfectly working in the same particular handset. My sim card when used in a different handset the same result received. Other bsnl sim cards used in the same location work perfectly. Please help
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                          R
                          Rtn Susanta Mohapatra
                          Oct 6, 2020
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                          Address: Odisha

                          On 3rd march i applied for shifting of my broadband landline bearing no[protected] from rasulgarh to sriram city, canal road.. On 10th march order has been received by the exchange and the new number allotted is[protected]. Even after several visit to mancheswar exchange, several complaints over cell till date the connection is still pending. I and family, mainly my daughter who is a b. Tech student and whose online class is going on due to covid-19 is deprived of getting broadband net.
                          I may be contacted cell : +91 [protected] / [protected]
                          [protected]@gmail.com
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                            P
                            patilmaheshg
                            Oct 6, 2020
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                            I am trying to PORT my number from BSNL but not getting UPC when i send a message to 1900.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            Oct 06, 2020
                            Updated by patilmaheshg                             Able to send other messages so balance is not an issue. Only porting is failing
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                              M
                              manjit bhowal
                              Oct 5, 2020
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                              Resolved

                              I have a working bsnl sim card. few days back it suddenly started showing sim card rejected . this number is very important for me . please try to make it working as soon as possible.

                              number - [protected]
                              Oct 6, 2020
                              Complaint marked as Resolved 
                              my complaint was not resolved but its is marked as resolved. my number is 9435328334 please make it active because its still showing rejected.
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                                U
                                Upasana Moten
                                Oct 5, 2020
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                                Address: Bsnl office, near Bahu Plaza Park, Vidhata Nagar, Trikuta Nagar, Jammu, Jammu and Kashmir

                                I paid my bill last month but stll the outgoing was cut off from my phone. Than i went to the office and paid the money but today i received this month's bill and last month's bill has been added to it. I mailed to the app throught which i had paid the bill, and they said that they settled the bill with operator, even gave me a reference number. But everytime i call to bsnl customer care, they say their system is not working. I dont know what to do.
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                                  D
                                  Dipneel
                                  Oct 4, 2020
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                                  I have recharged with one year package of Rs 2000 but not able to enjoy the internet service and call facilities due to lack of signal at barauni Bihar
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                                    A
                                    Agupta993
                                    from Gurgaon, Haryana
                                    Oct 4, 2020
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                                    Worst service ever. I have applied for FTTH Connection before one month. Also, visited bsnl office several times. But the connection is not installed yet.
                                    Already contacted to
                                    Mishra: [protected]
                                    Rajender: [protected]
                                    Virender Kumar: [protected]

                                    Ankur
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      S
                                      Siddhant Sarraf
                                      Oct 3, 2020
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                                      Address: Ck 14/4 Nandan Sahu lane Chowk Varanasi

                                      I was not using my BSNL sim for a while because of which I did not do any recharge for long time. When I enquired about the balance I had, it said my account has been closed temporarily and I need to recharge to reopen it. I even recharge my BSNL sim with 220rs but still it is not activated. Kindly help. My BSNL sim phone number is [protected].
                                      Please help.
                                      You can contact me at [protected]
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                                        C
                                        Chandruparan
                                        Oct 3, 2020
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                                        Address: Chandran

                                        Sir/mam
                                        I have done a payment via billdesk for
                                        All BSNL mobile recharge
                                        for an an amount of Rs 118/- today.
                                        Narration[protected]SSIB92.
                                        the above amount has been deducted from my account but the transaction was not done.
                                        My bank is South Indian bank.
                                        Kindly do the needful.
                                        Thanking you.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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