Bharat Sanchar Nigam [BSNL] Complaints & Reviews

As per mentioned subject, I am facing problem regarding sending message to 1900. Initially I thought this is problem arises with all messages, but I tried to text to other number, It is done easily. So I thought the provider stop send message to this Specific Port no. Pls help.

Hi Sir/Madam, Iam writing this on behalf of my grandfather. He has rented his place for bsnl tower. Unfortunately bsnl has not paid rent from past 6 months. Request you to assist on priority as it's his only source of income.
Name: Raghunath Patil.
Place of rent: Donvat, gorthan, Raigad, Maharastra, 410203, India.

I just got a new bsnl ftth broadband connection in july account number - *11. I just got my first bill of rs 621 and on 25 august i paid the bill on the link provided by you in your msg.

On this link i clicked on ' click to pay ' option and i was redirected to the payment gateway i paid my bill using my debit card and when the amount got deducted from my account the site crashed and an error message was shown on the screen but amount was deducted from my bank account and i got no message no mail on my email address and when i tried to check on bsnl transaction page i got nothing.

From last 5 i have been in contact with the bsnl office employees and they told me to wait for some days so that my payment will be confirmed but today they told me that your payment is not being processed so i will have to pay the bill again.

Why should i pay the bill as i have details of amount being deducted from my bank account.

Transaction done through debit card on 25 august at 3:29 pmÂ

Reference number - *884
I have already suffered a lot from last few days trying to contact your customer care and bsnl offices but i got negative response from your side.

As i have already paid my bill than why i am not getting my bill receipt and why it's not updated in my account.

Please solve this matter as i don't want to suffer any more.

Dear customer care,

I have not used any of your services since march 2020 but i am getting a continuous broadband bill.

Due to lockdown, i submitted hardcopy of broadband disconnection application in june 2020 and i have paid rs.4785 till july 2020 without using any of your services.

Your employee confirmed my broadband disconnection last month, still i received bill this month.

Please help in rectifying this situation.

Thanks,
Hari kumar shrestha

My prepaid sim is not working from last two weeks.

Mobile number : [protected]

I have done recharge for my mother's bsnl sim which has zero balance with Rs 29 of Freedom_chhota_29 pack through my bsnl app through visa debit card via TechProcess Payment Services wbose transaction id is PGSM[protected] and it was successful but my mother could not get any message from bsnl and it is still showing zero balance with no outgoing calls and messages.So I would like to resolve this issue as soon as possible and complete my recharge or to refund back the amount.

I own two land line connections 23223113 & 23223133. Of this the number 3133 has not been working since several months, yet I keep getting regular bill on line only. I requested for the line to be cancelled by calling up the local JE office, since i do not have any provision for making an on line complaint. If I dial 198 it is an automated complaint reister which will only ask if the phone is working or not. I have not paid the bill for July and August hoping someone will contact me, but I get only automated reminders. Now one phone says it facilities are disconnected for want of payment. I am 69 years old and afraid of going out to any office because of the Covid problem. Please help me to disconnect one line and I will pay whatever balance needs to be paid

Sir/madam, my name is vaibhav kumar my bsnl mobile number is [protected]. I did not use this sim card for a few months and now it has turnes inactive. Now i again wish to use that since i have realised that a majority of my contacts have that number. Can you please restart the sim card? What is the procedure for that & what are the charges?

I was having landline and broadband connection of bsnl. My landline number was[protected]. A/c no. [protected]. And customer id [protected]. I have submitted closure application for this connection on date 19/09/2019 to bopal exchange and also return the instrument on same date. I had also given cancelled bank account cheque in which my deposit refund is to be credited. I would like to draw your attention to the fact that even after completion of 10 months of my submitting closure application i have not received my deposit refund nor i am communicated when i will receive it. I request you to process my deposit refund and credit it, in by bank account. I have send email to [protected]@bsnl.co.in 3 times but have not received any response. Hoping for your kind co-operation.
Regards
Shaunak r delhiwala
Mobile no [protected]
Email : [protected]@yahoo.co.in

I am getting the following message from bsnl when i am applying for mnp for no [protected]

Upc cannot be generated as there are subsisting contractual obligations with your service provider"

Contacted customer care. The reply is wait for 24 hours. After 3 days i have contacted today. The reply is wait for 2 weeks.

When i asked the problem they had nothing to tell me

Asked to register the complaint and to send sms. They said there is no instructions to take as complaint for mnp.

Please tell me what should i do now

I recharged my bsnl 3g sim 1 week ago (₹199 plan, 2gb per day) for my online classes but the speed is that much slow that i can't even join the class. Even sometimes it is difficult to send a text message on whatsapp.
Even my airtel 4g gives more speed than bsnl 3g when 100% data is consumed.
Please help me!!

I bought a one prepaid sim no.is [protected] after two days network signal is showing then i called 1507 for self verification but never connect on this number, i tried two days but showing user busy all time... if possible please activate my new sim ...my alternate number is [protected]

From past 5 days my prepaid sim card is not working. My hand set is okay. My number is [protected]. No network signal appears on the hand set screen. Other sim cards are perfectly working in the same particular hand set.My sim card when used in a different hand set the same result received.Other BSNL sim cards used in same location work perfectly. Please help. My no is [protected]
Also my contact no is [protected], [protected] .. please contact me on any of these no

Please reconnect my phone no. [protected] as due payment was made. Total bill was cleared three days before. No reconnection is still yet.

My outgoing calls are not restored even after making the payment.

My landline and broadband telephone bearing no[protected] is completely dead since June '20. Multiple complaints registered but not addressed and they closed the complaint from their end without resolving. The latest live Complaint No is [protected], dated 11/07/2020.
I intimated the same to PG cell of BSNL. They registered the complaint, No is BSNL/HQ/2020/EM-64358, dated 16/07/2020. The most unfortunate part is the authority is generating bills against the telephone no regularly and the same is being autopaid by ECS from my account.

Its really painful andutter breach of service agreement. I waited for long period but BSNL seems indifferent in customer services though very regular in generating bills without ANY service.
Please help.
Regards,
Dr. Sadhan Kr. Deb
Ph-[protected]
Email : [protected]@gmail.com

Network is worst and literally there is no Internet connectivity at all in the city like ( Mumbai ) since from the day i took this bsnl GSM mobile connection.. I'm not able to make calls nor even able access the Internet and the worst part is your customer care executive are very rude and arrogant they never resolve any issue of any customer no matter how many times you complained, There is no response on twitter or email.. I understand bsnl is going through a very bad time but unless you won't resolve customer's basic network and Internet issues you won't be able survive.. If you really want to..? It is totally unacceptable that there is no network in the city like ( Mumbai ) At my residence all other operators eg. Vodafone idea, Airtel, jio.. their network is always high and Internet speed is also excellent.. But what is wrong with bsnl then.. I'm providing a Docket no. 4H[protected]. Resolve my issue as sooner as quickly..

I raised for landline disconnection request on 11 May 20; until now no refund issued.

I submitted written disconnection request to nearby telephone exchange, and the person got my request letter informed me that they will send someone to pick up the landline from home. No one came until now.

I tried to communicate number of times (direct visit to nearby exchange, customer care, etc.) and no response regarding...

I got my landline and broadband disconnected on the 8th of June, 2020 after submitting all the requisite forms (including a cancelled cheque). I have not received the refund yet. When I contacted the Accounts Officer concerned, he informed me that it will take time, which is unacceptable.

Hello sir, I make recharge on my mob. No.[protected] through my bsnl app money Debited 108 from my account but recharge not successful and my bsnl app show this successful, plz refund my money

Ref. No. PGSM[protected] and my bsnl

receipt number- [protected]