Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My bsnl number is [protected], mobile tower range and internet is not working from morning 14/06/2020. I have considered others bsnl users to their mobile range also missed from sunday morning. So that cannot call or use the internet. Please fix it soon.

My landline phone number[protected] was disconnected on 30th april 2019. For security refund, i connected the concerned officials many times regarding security refund. The application has been duly signed by me submitted with the concerned office in april 2019. More than one year has passed nobody is paying heed to my request. So please do the needful and oblige.
From:-
Ved parkash kaushik
1132 sector-10 ambala city.
Contact: [protected].

Hello,

My bsnl postpaid number [protected]
From jammu, last month i have done my payment of inr 627 through online bsnl app, payment debited from my account but transaction shows failed that time, i approach my bank and they checked and ask me payment goes successfully to zaak e-payment services who are bsnl payment portal and they give me trxn id - zp5a4e[protected]
Bsnl can check this id from zaak e-payment
My number is also out of service please check this issue asap because customer care not taking my complaint. My contact number is [protected]

Thank you

I am complaining since year for my landline which dead but no one attends the complaints
And i am paying bill every month

The amt 319 is deducted from my bank account on 12/04/2020 but bsnl mobile is not being recharged till date.

Sir my bsnl sim card [protected] has blocked please activate it sir

Kindly regards,
R. Manjunath

Respected sir,
My sim no [protected] deactived. Please activate my number
I request sir
Thnaking you
Ch. Satyanarayana

Respected bsnl higher authorities

My name is shubhash maske

This is my bsnl number
[protected]

Lattitude and longitude
19.64243 and 76.24254

Address
Room 235 branmhavadgaon taluka parthur district jalna maharashtra 431504

Indoor and outdoor network coverage complaint no stick of network in our area

We are staying near national highway but no network near our residence

Registered network complaint immmediately from u r end

I had allready intimate appellate department tribunal authority of india trai
[protected]@trai.gov.in

Allternate number
[protected]

I am unable to call anyone from my house due to network issues, i want to port my prepaid number to another service provider. I tried to send port messages to 1900 from my bsnl number, but it’s not getting delivered. I might have tried at least 20 times. I didn’t want to port out, but poor service is forcing me to do. What if sms itself is not getting delivered!!

Dear sir / madam,
(I) at 13.01pm on 04/06/2020, a on line top up recharge of rs.110/- from bsnl portal was made for my mobile number [protected]. Though the said amount was debited from my bank account but was not credited to my mobile number [protected]. A complaint was lodged before you on 04/06/2020. On 05/06/2020 vide an email dt. 05/06/2020, it was intimated that “.. The said recharge is failed and the amount deducted will be refunded shortly. [ref id:pgsm[protected] ]
However till date (10/06/2020) the amount of rs.110/- has not yet been refunded and credited to my bank account
(Ii) further on 06/06/2020 again i have recharged my mobile number [protected] of rs, 110/- through bsnl portal and the said amount was deducted from my bank account. I was also intimated vide your email dated 06/06/2020 that “your payment of rs.110/- is successful on bsnl portal. Ref id-pgsm[protected] ”
(Iv) again from today i. E. 10/06/2020, bsnl service provider intimating me that my mobile number [protected] has been temporarily blocked by bsnl and asking for recharge immediately. This results acute disturbance and inconvenience to me.
(V) in view of the above, i sincerely request you to kindly look into the matter and firstly, refund the top up recharge amount of rs.110/- made on 04/06/2020 immediately[ref id:pgsm[protected] dt.05/06/2020 ] to my bank account.
Secondly, immediately restore my mobile service in my mobile number [protected] on the basis of my fresh top up recharge by rs.100/- on 06/06/2020 [ref id-pgsm[protected] ]

(Vi) sir, i am a senior citizen and an ex serviceman, blocking of my mobile number without my fault and any reason is causing hardship to me and my family in the present scenario. Kindly treat the matter as very urgent and please accord top most priority to settle my grievances.
With regards,
Yours faithfully,
Chanchal kumar sarkar
E-mail : [protected]@gmail.com
Mobile-[protected] and [protected]
Address; 349b, sainik nagarpo_jagannathpur, barasat, kolkata-700126

Recharge through bsnl app was successful but recharge not recieved. Transaction id through bsnl app is [protected]. Please recharge the number or provide refund asap.

Thank you.

Dear sir,

I like to inform you that i have a issue for internet service not on from 04.05.2020 to still now.
I am trying all the procedure from my mobile settings & also check use other handset in my own sim.
And i also inform you that my sim card is new and i am the new port in customer since 2months.
.
But i also trying to contact the customer care they not pick up my phone all the time also complaint online bsnl site many time but the result is zero.
Then my mobile pack rs.118 already expire 31st of may 2020 but not any resolution from bsnl.
.
Now i decided to port out from bsnl but now i think i am trying again so i recharges again rs.118 plan at yesterday 08.06.2020.

But still have same issue that i already explained.
.
My previes complaint details from the bsnl website - docket no. Kol/co/2020/3643,
Docket no - e22k16320085,
Docket no - kol/co/2020/5776
.
I think this is the last option from bsnl support.
Please resolve it for the actual support.
My previous plan rs.118 is already waste for the bsnl worst service but now please help.
Please find the attachment.
Bsnl gsm kolkata - [protected]

.
Thanks,
R. Sen.

Hi

I want to complain about my bsnl landline[protected] which is dead from 20 may 2020 and there is no response from bsnl yet. I am paying full for landline and broadband services.

Repeated calls for complaint are not responded and no eta for fixing is given. Even the full bill is charged without any service given.

Please help to fix.

Regards
Unnayan jain
[protected]
[protected]@gmail.com

From 20th may after amphan happened in west bengal the services stopped. Till today i. E.9th of june the broadband service have not yet resumed. I have tried multiple times to lodge the complaint against the faulty number but their so called bsnl complaint register toll free number was also not working. After 1 week of wait i could raise the complaint but did not recieve any docket number against that complaint. I have also tried to reach out to the local bsnl officials but they are only repeating the same line that work is going on. But ther services are not up for last 20 days but i have received the bill and i have to pay the full amount even though nothing is working. No one has any update regarding when the services will be back.in this time of covid -19 we are all working from home and without internet it is impossible to work.

1. Repeatedly requested to set the phone in order since jan 20
2. Visited dum dum exchange several times, personally requested mr. Nityananda das to resolve the issue but without any relief.
3. This month bill has not been to my mail i/d; used to receive bill till last month.
4. There is so much noise that one can hardly talk or listen
5. As the line is faulty broadband connectivity is disturbed to a great extent
6. Problem requires to be addressed urgently
7. As the net connectivity is disturbed it is disturbing on line coaching of my children

1 noise is such at a level that i can neither make call nor receive a call.
2. Due to faulty line data connectivity is greatly disturbed
3 matter has been pending since jan20
4 nobody in the exchange is willing to address the problem

Hello,

I have recharged my number [protected] with plan 365 which is valid till[protected] but i am unable to utilise its use as its is saying to recharge every month.

Please help me with these regards

Broadband connection on my bsnl number [protected] has been down for the last 7 days.
Customer care says, it'll be repaired in 3 - 5 days but its been 1 week now. I'm suffering a lot due to this, and planning to discontinue bsnl broadband if such conditions persist...
All efforts of repair bear no results and for a student like me, internet connection is very essential..
Kindly make sure this is resolved or connect me to higher authorities or consumer court, because this is becoming an unbearable ordeal, a horrific customer servicing experience.

I have been a loyal customer of bsnl broadband since 2012 and since lockdown started athe broadband keeps losing internet access (Works for 2mins and loses acces for 5mins) it very frustrating. I tried changing the router but the problem kept repeating itself. It has been 3 months now and it is becoming increasingly infuriating to pay for the service and not get to avail it. I can't seem to find a good reason to stop this service right now but other companies are offering broadband services only when lockdown is over. Another thing is that whenever the internet seems to work (Works for 20-40 mins then gets disconnected, this happens mostly at night) and i try to open a website, it keeps redirecting to bsnl bill payment page and mind you even when there are 20, days left for the payment. My phone number if needed is[protected], i live in dehradun.

[protected] is dead for a long time, complaint is not attended but bills are sent regularly. Kindly advice,