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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 120

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F
FZA
Jun 9, 2020
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Recharge through bsnl app was successful but recharge not recieved. Transaction id through bsnl app is [protected]. Please recharge the number or provide refund asap.

Thank you.
Jun 12, 2020
Complaint marked as Resolved 
The complaint is resolved. Please close this complaint.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    rjsen01
    Jun 9, 2020
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    Dear sir,

    I like to inform you that i have a issue for internet service not on from 04.05.2020 to still now.
    I am trying all the procedure from my mobile settings & also check use other handset in my own sim.
    And i also inform you that my sim card is new and i am the new port in customer since 2months.
    .
    But i also trying to contact the customer care they not pick up my phone all the time also complaint online bsnl site many time but the result is zero.
    Then my mobile pack rs.118 already expire 31st of may 2020 but not any resolution from bsnl.
    .
    Now i decided to port out from bsnl but now i think i am trying again so i recharges again rs.118 plan at yesterday 08.06.2020.

    But still have same issue that i already explained.
    .
    My previes complaint details from the bsnl website - docket no. Kol/co/2020/3643,
    Docket no - e22k16320085,
    Docket no - kol/co/2020/5776
    .
    I think this is the last option from bsnl support.
    Please resolve it for the actual support.
    My previous plan rs.118 is already waste for the bsnl worst service but now please help.
    Please find the attachment.
    Bsnl gsm kolkata - [protected]

    .
    Thanks,
    R. Sen.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      J
      jainunnayan
      Jun 9, 2020
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      Address: Kolkata

      Hi

      I want to complain about my bsnl landline[protected] which is dead from 20 may 2020 and there is no response from bsnl yet. I am paying full for landline and broadband services.

      Repeated calls for complaint are not responded and no eta for fixing is given. Even the full bill is charged without any service given.

      Please help to fix.

      Regards
      Unnayan jain
      [protected]
      [protected]@gmail.com
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        R
        Rahul_Nath
        Jun 9, 2020
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        From 20th may after amphan happened in west bengal the services stopped. Till today i. E.9th of june the broadband service have not yet resumed. I have tried multiple times to lodge the complaint against the faulty number but their so called bsnl complaint register toll free number was also not working. After 1 week of wait i could raise the complaint but did not recieve any docket number against that complaint. I have also tried to reach out to the local bsnl officials but they are only repeating the same line that work is going on. But ther services are not up for last 20 days but i have received the bill and i have to pay the full amount even though nothing is working. No one has any update regarding when the services will be back.in this time of covid -19 we are all working from home and without internet it is impossible to work.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          G
          gh.tapan
          Jun 8, 2020
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          Address: 65/d/4 Nayapatty Road,, P.O BANGUR AVENUE

          1. Repeatedly requested to set the phone in order since jan 20
          2. Visited dum dum exchange several times, personally requested mr. Nityananda das to resolve the issue but without any relief.
          3. This month bill has not been to my mail i/d; used to receive bill till last month.
          4. There is so much noise that one can hardly talk or listen
          5. As the line is faulty broadband connectivity is disturbed to a great extent
          6. Problem requires to be addressed urgently
          7. As the net connectivity is disturbed it is disturbing on line coaching of my children
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            gh.tapan
            Jun 8, 2020
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            Address: 65/d/4 Nayapatty Road,, P.O BANGUR AVENUE

            1 noise is such at a level that i can neither make call nor receive a call.
            2. Due to faulty line data connectivity is greatly disturbed
            3 matter has been pending since jan20
            4 nobody in the exchange is willing to address the problem
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              T
              Tejaswini_S
              from Chirala, Andhra Pradesh
              Jun 7, 2020
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              Address: Chandragiri nagar, near Sri balaji high school, behind umcc hospital back side, Gajularamaram

              Hello,

              I have recharged my number [protected] with plan 365 which is valid till[protected] but i am unable to utilise its use as its is saying to recharge every month.

              Please help me with these regards
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                A
                anshudwi
                Jun 7, 2020
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                Resolved

                Broadband connection on my bsnl number [protected] has been down for the last 7 days.
                Customer care says, it'll be repaired in 3 - 5 days but its been 1 week now. I'm suffering a lot due to this, and planning to discontinue bsnl broadband if such conditions persist...
                All efforts of repair bear no results and for a student like me, internet connection is very essential..
                Kindly make sure this is resolved or connect me to higher authorities or consumer court, because this is becoming an unbearable ordeal, a horrific customer servicing experience.
                Jun 18, 2020
                Complaint marked as Resolved 
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  B
                  boltblue
                  Jun 7, 2020
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                  I have been a loyal customer of bsnl broadband since 2012 and since lockdown started athe broadband keeps losing internet access (Works for 2mins and loses acces for 5mins) it very frustrating. I tried changing the router but the problem kept repeating itself. It has been 3 months now and it is becoming increasingly infuriating to pay for the service and not get to avail it. I can't seem to find a good reason to stop this service right now but other companies are offering broadband services only when lockdown is over. Another thing is that whenever the internet seems to work (Works for 20-40 mins then gets disconnected, this happens mostly at night) and i try to open a website, it keeps redirecting to bsnl bill payment page and mind you even when there are 20, days left for the payment. My phone number if needed is[protected], i live in dehradun.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    R
                    rjbendre
                    from Rajapur, Maharashtra
                    Jun 6, 2020
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                    Address: pune 411037

                    [protected] is dead for a long time, complaint is not attended but bills are sent regularly. Kindly advice,
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      B
                      Binaybbsr2
                      Jun 5, 2020
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                      Address: BSNL office, Bhubaneswar, Odisha.

                      My sim number [protected] is not working since last 7 or 8 months and showing no range, though phone is ok. I am staying at goa and sim is of bhubaneswar bsnl office. I had sent a person to bhubaneswar office and they said that i should go personally. Goa bsnl office is saying to contact bhubaneswar office. Due to poor health i am unable to go bhubaneswar from goa, my age is 55+. Due to non working of sim i am unable to do any banking service including paytm etc as i am not getting otp. Please help. I am getting now no way to activate the sim. Just praying for it. My other working sim no is [protected]. Thank you. Please help. Regards binay panigrahi.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        S
                        from Delhi, Delhi
                        Jun 5, 2020
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                        Address: BSNL Chandrashekharpur

                        My bsnl number[protected] has been dead since last three months. I have registred compliant on their customer care number, through their portal, have written mails to their senior officers including their chairman, to their nodal officer as well but there is no repsonse till date. My phone is still dead am i am paying monthly bills as usual. Now they have closed the complaint without resolving the problem.

                        Shame on these people. How long they are going to feed their family on this looted money.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        True. My internet is not working from April and I am still receiving bills as usual. Numerous complaints have been filed but these incompetent company's employees just resolve them in their complaint records without actually resolving the problem like it's nothing. This is why they went bankrupt. Government should have let this incompetent company and its employees drown instead of saving it.
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                          K R Adisheshan
                          Jun 5, 2020
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                          Address: 44, Ravishesha, 2nd Main, 7th Cross, Rangappa Layout BSK-III Stage, III-Phase, V-Block

                          I cancelled land line on[protected]. My land line number is[protected].
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            C
                            chanchal kumar sarkar
                            Jun 4, 2020
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                            Address: BSNL.Barasat,Kolkata-700126

                            Dear sir / madam,
                            At 13.01pm on 04/06/2020, a on line top up recharge of rs.110/- from bsnl portal was made for my mobile number [protected]. The said amount has already been debited from my bank account. However the said recharge amount of rs.110/- has not been credited to my mobile number [protected]. Kindly look into the matter and credit the top up amount immediately to my mobile in which out going call has been stopped already.
                            With regards,
                            Yours faithfully,
                            Chanchal kumar sarkar
                            E-mail : [protected]@gmail.com
                            Mobile-[protected] and [protected]
                            Address; 349b, sainik nagarpo_jagannathpur, barasat, kolkata-700126
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              R
                              RamnathMagar
                              from Mumbai, Maharashtra
                              Jun 4, 2020
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                              Respected BSNL Higher Authorities

                              My Name
                              Gaurav Ramnath Magar

                              This is my BSNL Number
                              [protected]

                              This is latitude and Longitude
                              19.44548
                              75.28916

                              This is my address
                              Land23 erandgaon taluka Shevgaon District Ahamadnagar Maharashtra 414502

                              In our Area Erandgaon Village Shevgaon Ahmadnagar District no network is available of BSNL

                              because no Site is available in our Area...we all are frusted of Private operator who is Increasing Traiff day by Day ...we want some government Service operator who can give us proper and best service

                              We can't access internet call problem, call drop many problem of BSNL

                              i m ready to give my land for BSNL tower Installation...ready to help all Approval From concerned authorities and local Government

                              Ready to GIVE OFM Cables to Plant on our Road

                              Plz Take Necessary Step of Mobile Tower on my land
                              I had provided all necessary information and all Lattitude and longitude of my Area

                              ALLREADY MATTER HAD REACHED TO BSNL AHMEDNAGAR BSNL DEPARTMENT WAITING DOR APPROVAL OF FUND FOR TOWER INSTALLATION BUT NOT GETTING RESPONSE AFTER THAT

                              I M ESCALATING THIS MATTER TO PURWAR SIR
                              [protected]@bsnl.co.in

                              I m providing my Allternate Number
                              [protected]
                              Gaurav Magar

                              I M ATTACHING ALL THR PREVIOUS CONVERSATION THROUGH EMAIL
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                Madan Gopal Dhiman
                                Jun 4, 2020
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                                Address: Village - Dadupur, P.O.- Barara, Distt.-Ambala (Haryana)

                                I am surfing from slow speed of broad band. Dsl is stable, but internet speed is very slow. Many time the speed is less than 1mbps, rear time it is near 4mbps.

                                I had complaint many time in near bsnl exchange but they are not give any good solution on it.

                                Madan gopal
                                [protected]
                                Exchange: barara
                                Distt. - ambala
                                Haryana
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  Haridas Karumanthottle
                                  Jun 2, 2020
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                                  Address: Dombivli East, Thane District 421201, Maharashtra

                                  My telephone number is[protected]. This telephone is always out of order and it hardly work for 5 - 10 days in a month.in fact, the exchange 282 itself is faulty and is always out of order. I lodged a complaint with customer care on 20/5/2020 vide docket number [protected] but till date this complaint has not been assigned to any technician. I tried to contact customer care numbers but no answer from any number. Although the telephone hardly in order, the bsnl send bills and reminders without fail. I am no thinking of disconnecting this line.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    U
                                    U.S.Chauhan
                                    Jun 1, 2020
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                                    We had made complain before 5 days but nobody is attending it.
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                                      A
                                      Abdul Wasik
                                      May 30, 2020
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                                      Please check the complaint raised and refund the amount to mobikwik account through which recharge is made in case of failure.

                                      Details are given below :

                                      Service : prepaid mobile
                                      Email id : [protected]@gmail.com
                                      Contact mobile no : [protected]

                                      Account no/unique id : mobikwik account
                                      Complaint category : after payment
                                      Problem type : money debited from mobikwik upi account, but not updated to the system
                                      Operator reference number : [protected]
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        Sourav170697
                                        May 30, 2020
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                                        My bsnl no [protected].I have an account in amazon pay, google pay .I tried many time to activate my bank account in those wallet.but all time money decuded but verification failed.I will tried to contact customer care but not connected.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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