Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir / madam,
(I) at 13.01pm on 04/06/2020, a on line top up recharge of rs.110/- from bsnl portal was made for my mobile number [protected]. Though the said amount was debited from my bank account but was not credited to my mobile number [protected]. A complaint was lodged before you on 04/06/2020. On 05/06/2020 vide an email dt. 05/06/2020, it was intimated that “.. The said recharge is failed and the amount deducted will be refunded shortly. [ref id:pgsm[protected] ]
However till date (10/06/2020) the amount of rs.110/- has not yet been refunded and credited to my bank account
(Ii) further on 06/06/2020 again i have recharged my mobile number [protected] of rs, 110/- through bsnl portal and the said amount was deducted from my bank account. I was also intimated vide your email dated 06/06/2020 that “your payment of rs.110/- is successful on bsnl portal. Ref id-pgsm[protected] ”
(Iv) again from today i. E. 10/06/2020, bsnl service provider intimating me that my mobile number [protected] has been temporarily blocked by bsnl and asking for recharge immediately. This results acute disturbance and inconvenience to me.
(V) in view of the above, i sincerely request you to kindly look into the matter and firstly, refund the top up recharge amount of rs.110/- made on 04/06/2020 immediately[ref id:pgsm[protected] dt.05/06/2020 ] to my bank account.
Secondly, immediately restore my mobile service in my mobile number [protected] on the basis of my fresh top up recharge by rs.100/- on 06/06/2020 [ref id-pgsm[protected] ]

(Vi) sir, i am a senior citizen and an ex serviceman, blocking of my mobile number without my fault and any reason is causing hardship to me and my family in the present scenario. Kindly treat the matter as very urgent and please accord top most priority to settle my grievances.
With regards,
Yours faithfully,
Chanchal kumar sarkar
E-mail : [protected]@gmail.com
Mobile-[protected] and [protected]
Address; 349b, sainik nagarpo_jagannathpur, barasat, kolkata-700126

Recharge through bsnl app was successful but recharge not recieved. Transaction id through bsnl app is [protected]. Please recharge the number or provide refund asap.

Thank you.

Dear sir,

I like to inform you that i have a issue for internet service not on from 04.05.2020 to still now.
I am trying all the procedure from my mobile settings & also check use other handset in my own sim.
And i also inform you that my sim card is new and i am the new port in customer since 2months.
.
But i also trying to contact the customer care they not pick up my phone all the time also complaint online bsnl site many time but the result is zero.
Then my mobile pack rs.118 already expire 31st of may 2020 but not any resolution from bsnl.
.
Now i decided to port out from bsnl but now i think i am trying again so i recharges again rs.118 plan at yesterday 08.06.2020.

But still have same issue that i already explained.
.
My previes complaint details from the bsnl website - docket no. Kol/co/2020/3643,
Docket no - e22k16320085,
Docket no - kol/co/2020/5776
.
I think this is the last option from bsnl support.
Please resolve it for the actual support.
My previous plan rs.118 is already waste for the bsnl worst service but now please help.
Please find the attachment.
Bsnl gsm kolkata - [protected]

.
Thanks,
R. Sen.

Hi

I want to complain about my bsnl landline[protected] which is dead from 20 may 2020 and there is no response from bsnl yet. I am paying full for landline and broadband services.

Repeated calls for complaint are not responded and no eta for fixing is given. Even the full bill is charged without any service given.

Please help to fix.

Regards
Unnayan jain
[protected]
[protected]@gmail.com

From 20th may after amphan happened in west bengal the services stopped. Till today i. E.9th of june the broadband service have not yet resumed. I have tried multiple times to lodge the complaint against the faulty number but their so called bsnl complaint register toll free number was also not working. After 1 week of wait i could raise the complaint but did not recieve any docket number against that complaint. I have also tried to reach out to the local bsnl officials but they are only repeating the same line that work is going on. But ther services are not up for last 20 days but i have received the bill and i have to pay the full amount even though nothing is working. No one has any update regarding when the services will be back.in this time of covid -19 we are all working from home and without internet it is impossible to work.

1. Repeatedly requested to set the phone in order since jan 20
2. Visited dum dum exchange several times, personally requested mr. Nityananda das to resolve the issue but without any relief.
3. This month bill has not been to my mail i/d; used to receive bill till last month.
4. There is so much noise that one can hardly talk or listen
5. As the line is faulty broadband connectivity is disturbed to a great extent
6. Problem requires to be addressed urgently
7. As the net connectivity is disturbed it is disturbing on line coaching of my children

1 noise is such at a level that i can neither make call nor receive a call.
2. Due to faulty line data connectivity is greatly disturbed
3 matter has been pending since jan20
4 nobody in the exchange is willing to address the problem

Hello,

I have recharged my number [protected] with plan 365 which is valid till[protected] but i am unable to utilise its use as its is saying to recharge every month.

Please help me with these regards

Broadband connection on my bsnl number [protected] has been down for the last 7 days.
Customer care says, it'll be repaired in 3 - 5 days but its been 1 week now. I'm suffering a lot due to this, and planning to discontinue bsnl broadband if such conditions persist...
All efforts of repair bear no results and for a student like me, internet connection is very essential..
Kindly make sure this is resolved or connect me to higher authorities or consumer court, because this is becoming an unbearable ordeal, a horrific customer servicing experience.

I have been a loyal customer of bsnl broadband since 2012 and since lockdown started athe broadband keeps losing internet access (Works for 2mins and loses acces for 5mins) it very frustrating. I tried changing the router but the problem kept repeating itself. It has been 3 months now and it is becoming increasingly infuriating to pay for the service and not get to avail it. I can't seem to find a good reason to stop this service right now but other companies are offering broadband services only when lockdown is over. Another thing is that whenever the internet seems to work (Works for 20-40 mins then gets disconnected, this happens mostly at night) and i try to open a website, it keeps redirecting to bsnl bill payment page and mind you even when there are 20, days left for the payment. My phone number if needed is[protected], i live in dehradun.

[protected] is dead for a long time, complaint is not attended but bills are sent regularly. Kindly advice,

My sim number [protected] is not working since last 7 or 8 months and showing no range, though phone is ok. I am staying at goa and sim is of bhubaneswar bsnl office. I had sent a person to bhubaneswar office and they said that i should go personally. Goa bsnl office is saying to contact bhubaneswar office. Due to poor health i am unable to go bhubaneswar from goa, my age is 55+. Due to non working of sim i am unable to do any banking service including paytm etc as i am not getting otp. Please help. I am getting now no way to activate the sim. Just praying for it. My other working sim no is [protected]. Thank you. Please help. Regards binay panigrahi.

My bsnl number[protected] has been dead since last three months. I have registred compliant on their customer care number, through their portal, have written mails to their senior officers including their chairman, to their nodal officer as well but there is no repsonse till date. My phone is still dead am i am paying monthly bills as usual. Now they have closed the complaint without resolving the problem.

Shame on these people. How long they are going to feed their family on this looted money.

I cancelled land line on[protected]. My land line number is[protected].

Dear sir / madam,
At 13.01pm on 04/06/2020, a on line top up recharge of rs.110/- from bsnl portal was made for my mobile number [protected]. The said amount has already been debited from my bank account. However the said recharge amount of rs.110/- has not been credited to my mobile number [protected]. Kindly look into the matter and credit the top up amount immediately to my mobile in which out going call has been stopped already.
With regards,
Yours faithfully,
Chanchal kumar sarkar
E-mail : [protected]@gmail.com
Mobile-[protected] and [protected]
Address; 349b, sainik nagarpo_jagannathpur, barasat, kolkata-700126

Respected BSNL Higher Authorities

My Name
Gaurav Ramnath Magar

This is my BSNL Number
[protected]

This is latitude and Longitude
19.44548
75.28916

This is my address
Land23 erandgaon taluka Shevgaon District Ahamadnagar Maharashtra 414502

In our Area Erandgaon Village Shevgaon Ahmadnagar District no network is available of BSNL

because no Site is available in our Area...we all are frusted of Private operator who is Increasing Traiff day by Day ...we want some government Service operator who can give us proper and best service

We can't access internet call problem, call drop many problem of BSNL

i m ready to give my land for BSNL tower Installation...ready to help all Approval From concerned authorities and local Government

Ready to GIVE OFM Cables to Plant on our Road

Plz Take Necessary Step of Mobile Tower on my land
I had provided all necessary information and all Lattitude and longitude of my Area

ALLREADY MATTER HAD REACHED TO BSNL AHMEDNAGAR BSNL DEPARTMENT WAITING DOR APPROVAL OF FUND FOR TOWER INSTALLATION BUT NOT GETTING RESPONSE AFTER THAT

I M ESCALATING THIS MATTER TO PURWAR SIR
[protected]@bsnl.co.in

I m providing my Allternate Number
[protected]
Gaurav Magar

I M ATTACHING ALL THR PREVIOUS CONVERSATION THROUGH EMAIL

I am surfing from slow speed of broad band. Dsl is stable, but internet speed is very slow. Many time the speed is less than 1mbps, rear time it is near 4mbps.

I had complaint many time in near bsnl exchange but they are not give any good solution on it.

Madan gopal
[protected]
Exchange: barara
Distt. - ambala
Haryana

My telephone number is[protected]. This telephone is always out of order and it hardly work for 5 - 10 days in a month.in fact, the exchange 282 itself is faulty and is always out of order. I lodged a complaint with customer care on 20/5/2020 vide docket number [protected] but till date this complaint has not been assigned to any technician. I tried to contact customer care numbers but no answer from any number. Although the telephone hardly in order, the bsnl send bills and reminders without fail. I am no thinking of disconnecting this line.

We had made complain before 5 days but nobody is attending it.

Please check the complaint raised and refund the amount to mobikwik account through which recharge is made in case of failure.

Details are given below :

Service : prepaid mobile
Email id : [protected]@gmail.com
Contact mobile no : [protected]

Account no/unique id : mobikwik account
Complaint category : after payment
Problem type : money debited from mobikwik upi account, but not updated to the system
Operator reference number : [protected]