Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi sir, i'm Laxmi joshi mobil. No. [protected]
I have faced while i had recharged through your official portal. Recharge was done by my side and got deducted 429 from my sbi account but it was showing connectivity error by yout end pls solve it as soon as possible. I'm sending screenshot which will assist you in further process.

By mistake click on sim pin he asking puk code on sim know showing invalid sim how can i manage in lockdown argent phone calls plz help me

I surrendered my bsnl landline phone in Nov 2019. Still I didn't get my refund. Please kindly give me brief regarding my refund status.

I get a message saying the UPC process is delayed. While the other operators are fine. What's wrong with BSNL.
I need this urgently.

I have bsnl broad band connection. My telephone number is[protected]. I have this bill payment rupees 400 is online payment done by bsnl payment portal site on 7 april 2020. Bill has already paid but receipt is not show online bsnl portal. Receipt no. Is [protected]. So please send receipt me suddenly.

Hello all,

I have not added vas - silver screen gupshup (55050) to my mobile num: +91-[protected] by myself.
The same service has been added to my account without my permission and has been deducting 10 rs every 7 days from february 8, 2020.
I am losing a lot of money because of this unfair policy of
Bsnl. Vas should only be activated & deducted only after the user's interest.

Please deactivate this service asap and give me a refund to my phone number for the damages.

Thanks& regards,
Suby jose

I use bsnl fiber. From monday (06.04.2020), my wifi has stopped working. I called the service provider (Akshay dabgotra from shakti nagar bsnl exchange) to help us out. First he avoided our calls for 3 days straight. On the 4th day he called me and told that he has checked from his system that our modem has some fault and he will come by evening with a new modem. He came on the 4th day evening and took the modem with him and told us that he is coming with in 2 minutes as our modem is okay and onle needs to be reset. Just after leaving our place, he called me and said that the modem is faulty and he will come back tomorrow and fix the issue. Again for next 3 days, he started avoiding the calls. On 7th day, i called the another service provider (Sunny from shakti nagar exchange) to help me out and he replied that we cant tell how much time it will take to be fixed, we cant do anything and you can call any higher authority i[censored] want. On the 8th day i called (Je ashwani from shakti nagar exchange) and tried to explain him the scenario and he replied in a very unethical and unprofessional way that u go and cancel the connection i[censored] are not ready to wait further. Now i dont have my modem and its been 9 days nobody has informed me and picked my calls. I am helpless. I am a student, i take online lessons and classes (Which i am not able to take from past 9 days which is a huge loss for me) and paid a handsome amount for getting this connection as well as paying 1000rs wifi bill monthly.
Its a worst and pathetic experience from bsnl. I request people to not use bsnl services because nobody listen here. Its better stay without wifi than using their services🙏🏻

Dear sir,

This is to inform you that i have applied for a bsnl land line connection on august 2019. But i didnt get the connection till date. When i gave the application, company informed me that they will give the connection within one week. And i paid sum of rs.500/- with details as, landline no 2430994, demand note no [protected], account no [protected].

Please help me in this case.

My mobile no is [protected] and i am just getting annoyed with your daily 10 to 20 sms regarding sexy models or actress hot pic. I just want to get relief of all this type of sms. Pls stop or I will move to consumer court.

I have disconnected the broadband connection properly by going to the office and submitting the cancellation request letter. I was informed that my connection will get terminated and i also paid all the balance dues. However, it had been three months since i disconnected and i am still getting the bills generated. Please get the documents right and process the disconnection request as soon as possible. I will not be paying the excess amount generated against my name.

I lost my bsnl sim .Can you please block my sim.

2 months before I complent my number not working any person not respond the my complaints and I will not use 2 months bsnl landline and Broadband.please disconnect my number
Shivandagouda Patil
[protected]

I am working under central government
At haldwani uttrakhand,
Request you to change my BSNL post paid number address to my working location, as under,
Dr Sunil Gaba
DRDO DIBER Haldwani uttrakhand

I joined bsnl recently & asked for rs 99/- pm rental plan. Received my first bill & shocked to see that unnecessarily monthly rental plan of rs 199/- is given to me whereas my security deposit receipt clearly shows that i had applied for rs 99/- plan. The refundable security deposit is not mentioned anywhere in the bill. The operator is asking for one month rental plan in advance. The plan of rs 199/- wrongly levied & asking for another advance rent of rs 199/- in advance whereas as per receipt issued by bsnl, i would be given rs 99/- plan.in this way, bsnl is looting through hidden charges. They don't act on complaints immediately. All the complaint is through my practical experience with bsnl.

My land line number[protected]
As you know this number is in commercial establishment and as per government of india there is complete lock down so request to not charge any rent for the landline number[protected]
From 22/03/2020 till further notice of reopening of commercial establisment or dissconnect the connection till 30/04/2020.
Thanking you

Hi team,
Broadband number allotted to me:[protected]. (Do not ever activate this, cancel this immediately)
I requested for bsnl broadband with payment of rs. 2500 on 21st march 2020. Ms. Smitha promised it will take one week time due to the corona situation. But it didn't happen. So, i asked for refund so that i can get some other connection but ms. Smitha from bsnl (+91 [protected]) said they will not give refund and said they already brought the modem box. I told they can use it to some other customer as it is un-opened as the internet is in demand. She said no for that too and have mr mr. Prasanna's number ([protected]). This person is as rude and impolite as he can get. he said refund cannot be given and challenged me for a bet that i will not get any dongle outside. If i get he will pa my money back or else, i should pay the money again. Did not know bsnl employees bet with customers for other service provider connections. looking at his behavior i didn't argue further. Today is 11th apr.20, finally mr. Prasanna called and asked me to come near vbb bakery to collect modem. He was abusive to me again. I was suspicious and took his photo. He started to scold and abuse me on road. He commanded me to delete photo or else he will not give me modem. So i asked for for hid id, he refused to show his bsnl id as well. Very highly professional of mr. Prasanna. Are all your bsnl agents this way? Again i didn't argue, i listened to his abuse because i wanted modem for which i have paid as i had no choice, and for which they refused to give me refund with a bet. Finally, after he was satisfied he gave me modem. I have attached his picture.
Now, bsnl, i agree delays can happen due to corona situation, why was your agent rude and abusive. I have all necessary phone recordings of his and ms. Smitha's.

Regards,
Ashwini s

Above land line was was surrendered / asked to cancel through letter dated 27 jan 20 submitted to bsnl ranni - mundapuzha customer care office on 30 jan. But still sending bills every month fo payment and refund not paid. Complained online also on 11 feb. Ref. Krl/co/2020/3824 but no reply or action taken for redressal.

Require immediate withdrawal all bills issued, permanent disconnection / termination of the line and refund the security deposit.

My name is Abhirami.I have recharged the wrong bsnl number using google pay and a valid number got recharged. When i tried to revert those charges using sms i got reply from bsnl "you are not correct source dealer. Do not try again". I've lost money .Please help me get it back.Please do help.

Sir, Mere sim card se sms send nahi ho raha hai .. Himachal Pradesh circle hai.. [protected] sms center number hai, jo k sahi hai.. Sb setting thik hai ... But send sms nahi ho pa raha hai... Pls solution bataiye . Main ek screenshot bhi show kr raha hu. Bsnl Buzz /live ... Usmein bhi request headset fail aa raha hai. Pls help sir....

Mobile no-[protected]
Amount-743
Paid through upi on 08/04/2020
Transaction details attached.
A/c no-[protected]
Date-06/04/2020
Invoice no-EDCOR[protected]
Amount of transaction successful but not update in Ur BSNL app.kindly do the needful