Bharat Sanchar Nigam [BSNL] Complaints & Reviews

About a week ago i complained of the phone line being down. I stay in pune (Yervada). I promptly received an sms giving the name of a linesman who would get in touch with me. No one did for more than 2 days. Then i called the linesman (On the number provided) and surprise, surprise he told me that he had retired. This is the level of service - assigning tasks to personnel who have retired. No wonder bsnl is in the state it is in. But, to be fair, when bsnl services were not outsourced, the linesmen used to come promptly and set right all faults. But since it has been outsourced, they are not even picking up phone calls! I called the bajirao road service center number mentioned on their website and i did so for the yervada, pune one... No one to pick up the call! All they have to do is to manage the outsourced company.

This to inform you that i have booked my telephone faulty complaint on 09.02.2020 vide doc no[protected] and subsequently received a message that the work has been assigned to mr manjunath ph [protected], but said person not attended the service. However on 21.02.2020, i received the message that the complaint has been resolved. But still as on today my telephone is not working. Whenever i called to the person, he is just telling the story. Again on 29.02.2020 i lodge a complain vide doc no[protected]. Further i bring to kind notice that this problem is almost from 1or 2 years, but every month, the telephone monthly bill debiting to my account (Ecs mandate). So kindly attend the complaint else i will cancel my connection

I am enjoying bsnl services since last 30 years. I am not using telephone since last 3/4 years because it is mobile phone time. Still i have opted to maintain landline telephone. Some time back i requested bsnl to add internet/ as they gave landline users of free gb per month but i cannot use as the speed/ system was not well.
Now they are charging me wrong/ inflated bills. I request you to look in to the matter.
I am ready to pay bills as old bills

As i plan to change the port from bsnl to other
I am facing problem while sending port message it showing (Message sending fail) kindly advise what i have to do to send port message.
I need to change urgently so kindly help me as a priority message.
I send to bsnl customer service centre and showed the message but unfortunately they are not able to solve the issues.

My landline [protected], account no.[protected], was surrendered in october 2019. Invoice no. Sdcap[protected] for october 2019, after deducting bill amount rs. 63.84, the refund payable is shown as rs. 2771.80. Even after a lapse of 5 months, the refund amount is not transferred to my bank account. I am at a loss to understand as to why bsnl being a public sector company doesn't bother to transfer security deposit amount even after 5 months.

From a week my bsnl prepaid sim card is not working. My hand set is okay. My number is [protected]. Network signal appears on the hand set screen. I try to call but it said not registered on network. Other sim cards are perfectly working in the same particular hand set. My sim card when used in a different hand set the same result received. Other bsnl sim cards used in same location work perfectly. Please help

On 26 february 2020 i tried to recharge my prepaid bsnl sim with rs 365 through bsnl official website, the recharge was failed providing reason "invalid credentials" but rs 365 was deducted from my sbi debit card.
Failure reason pbe10002-invalid credential
Transaction id pgsm[protected]
Transaction date[protected]:16:44
Amount  365.00
Phone no 8544015*

Hello sir,

I am from kerala calicut district, my phone number is [protected],
This number and broadband is complaining last 8 months condineusly, but till now nobody will come and resolve the problem, i paid bill every month,

Sir can you please help me to rectify this problem. My contact number is [protected]

I am using both landline and broadband since 1995

Signal had gone in my college from last week yet know it didn't came I am from Bangalore my locality is Jain school of engineering and technology near harohali this not the 1st every week it will go please solve the issue please and try to make sure that you can resolve the issue fast because so many people are suffering and some of them are trying to change to another networks if you cannot resolve the issue please inform us we can change our network

I am living in kattappana, idukki dist., kerala.
I had a bsnl 4g connection. The number is ported from jio 4g. I recharged the number for rs.108 combo pack.

But after using mobile data i found that the data speed is slow.
A 4g connection showing 14 kbps, 10kbps.. Etc.
I contact customer care many times but they didn't attend the call.
So bad..
I knew that bsnl 4g is not released everywhere in india and it is now available only in kerala in selected areas (Like idukki).
But why this slow speed.
Apn is correct, signal bar is full, could make calls. But can't use data be cause of slow speed.
I am now using data on my secondary sim (Airtel), the data speed is max.10 mbps.
My combo pack is wasting now.
So please solve this problem.
Does this company need customers or not?

Date:[protected]
To,
The divisional engineer,
Bsnl office,
Hyderabad.

Sub:-request for disconnection of bsnl telephone no.[protected].

Sir,

I have been using bsnl telephone vide no.[protected] for the past 20 years and i do not have any regrets in utilizing your service, but for the past 4 months i. E., from oct, 2019 there was frequently failures and from dec, 2019 the phone was totally dead. There is no connectivity line to my house and this got disconnected from dec, 2019.

I am not a defaulter of payment. The inefficient service, not by your staff, but due to inapt technicalities by the equipments i was forced for non-payment of pending bills. As a result, your staff was very prompt in stopping my incoming and outgoing calls from oct, 2019. But unfortunately, though my telephone was not working, nevertheless, bills are raised without providing any service.

In the above context i have decided to surrender my phone with immediate effect. The due amount as per the latest bill was paid and enclosed herewith for your perusal.

So, with due apologies, i was not happy with the bsnl service for the past 4 months. Kindly take necessary initiative to disconnect my phone at your end, because, there is no physical connectivity to my residence for the past 3 months.

Thanking you with the hope that your service may be extended to others without any such issues, so that you may not loose good customers like me in future.

(T. Venakt)
[protected]
Encl:- last bill with payment receipt

Waste o[censored]sing bsnl broadband connection, not network connectivity at all. Even for months there is no internet at home. All the green lights display on the modem buy never provides internet. They gain money by cheating people.
Too many complaints have been raised still none shows up, even if they attend they close the issue even if it is not resolved.

In sivasagar district (, assam) the wimax network is too poor. There is no any fast network except bsnl wimax in our rural areas. But due to departmental negligence in jorhat division (Sivasagar) each and every consumer have been suffering day by day regarding bad network. So i kindly inform you to take necessary action to improve the situation as soon as possible. My user id sb10006943. Name:- ruhini gogoi. Sivasagar, assam,

Respected sir
My mobile no is [protected]
I recharged the mobile on 14 feb 2020 by rs 153.
But i am unable ro use internet i am calling so many time in bsnl customer care but they
Do not resolved my problem
At lost we go gm office gorakapur the ask go to civil line telephone exchange.
Then i go to bsnl telephone exchange gkp there customer support anita mam ask come to next
Days and not give the solution properly.
Please resolve my issue asap.

Respected sir,
I am from kerala. I have a bsnl landline (Including broadband connection) with the number[protected] [pandalam, pathanamthitta dist]. I have used the bsnl services until october 2019 without any issues. But during the month of november 2019 due to lack of money, i have a 2-months bill payment pending. Due to this reason my bsnl incoming and outgoing facility, the broadband connection was disconnected and i got a message regarding this on my phone. But from december onwards i received telephone bills for respective months and now my pending bill amount is 3125/-. But still, broadband charges apply for my disconnected landline.

I am ready to pay my used time bill amount. Then why can i pay for disconnection time bill payment? please sir, please adjust my disconnection time bill amount. last week i submitted a request to the pandalam bsnl telephone exchange. But still no response from their side. That's why i am writing this mail.
Please, sir, consider my request and take appropriate action. I wish to continue my landline connection
Thanks
Rajasekharan nair r

I made a complaint about my phone[protected] around 4 months before that the incoming calls are not getting and still the same and my internet connection not there plus the phone is dead now. The technician they came and not yet resolved the problem. I will not effect payment of this month bill unless you resolve my complaint. I wonder how you sent the message to my mobile that
You resolved the above complaint number.
Sorry nothing happened no yet resolved.
Regards,
Philip thomas, kozhencherry
Dt.18/02/2020

My bsnl mobile no is [protected]
I am regularly receiving message from bt-bsnlcg as under –
"dear customer your pack dil dosti chatting (54000) is renewed with rs3.0 for 3 days. To unsub send sms stop or call 155223 (Tollfree).
I have sent sms and called on 155223, but nothing is happening, but still the charges are getting deducted regularly for the past few months. I have never ever subscribed to this sort of pack. Plz refund all the amount and unsuscribe it.
Please redress my grievance immediately.

I, shivpoojan kori, had lost my mobile phone nokia 3 with two sim card bsnl [protected] before 6 months. I did fir for same also. I had called many times to bsnl customer care for blocking the sim card but now this number is working. I am requesting to block my sim card as soon as possible. I would be not responsible if any illegal activity happened by same number [protected].
I had called in customer care number: [protected] (Picked by dr. Vijay) [protected] (Picked by deepsikha) but they didnt solved my problem. Now i am not satisfy from your customer service. Kindly help me to block my sim card
Thanks

Sir,
My lanline kolkata circle no [protected] (A/c no — [protected])
Somenath mukherjee, 228a, diamond harbour road, kolkata 700060.
My telephone bill month of january 2020 rs 708/-is duble payment
07.02.2020. On amazon..
I alredy recived my bill paid message from bsnl. But duble payment
Money not refund my amazon wallet.

Payment reference no.
1, bdo1caa1thg7 dt.07.02.2020
2, bdo1caa1tg58 dt.07.02.2020

Dear sir

I had surrendered my land line connection[protected] years back and still not yest received my deposit back.

We approached several times bsnl perumbavoor division they informed us that the deposit cheque will send to you in your address.

Kindly request do needfull, and bsnl can send the cheque the below address,

Dileepkumar p. T, parayil house, pulluvazhy p. O. Perumbavoor, ernakulam dist, kerala, pin 683541
Phone : [protected] email: [protected]@hotmail.com